​I have never experienced such a blatant lack of professional integrity. I had a scheduled…read moreappointment at Thornhill Hyundai to view a used Corolla. I met with the first associate, who handed me off to a second associate for the test drive. ​While I was literally behind the wheel of the car, the original associate sold the vehicle over the phone to a "sight-unseen" buyer. To add insult to injury, I have strong reason to believe this was a "backdoor" deal to a personal contact for the purpose of resale, rather than a legitimate retail sale to a customer who was physically present. ​This dealership prioritized a "friend" or reseller over a customer with a confirmed appointment who was actively evaluating the car. They wasted my time and gas. If this is how they treat you before they have your money, imagine the "service" you'll get after. Avoid this place if you value honesty and fair dealing. OMVIC will be notified.

Digusting. They will steal from you the moment they can…read more They literally stole ~$7000 - $8000 from me. They took my vehicle and stole winter tires I had purchased myself as well. They had refused to repair the vehicle to a useable state after it was malfunctioning, and then they terminated my lease without refunding my $3000 deposit and they also cost me a ton of extra fees. Disgusting. The manager was disgusting. They recognized that they are digusting thieves, I should have taken these scum to court and sued them. Too bad I was very busy at the time with business and work. AVOID THESE SCUM. THEY ARE JUST LOOKING TO STEAL FROM YOU. LOOK AT THEIR GOOGLE REVIEW: 90% FAKE AND THE REST ARE 100% -IVE. DISGUSTING.

This place is a complete SCAM ! I should've read the reviews before wasting my time into going…read morehere. I was originally told that the deposit was fully refundable ($2500). when I spoke to the finance guy Raffie about getting my deposit back he told me to come in between 12-4pm with my credit card to get my refund, once I arrived he walked me into his office and told me to wait one minute.The floor manager Khaled walked in and stated I that He had decided to not give me my refund. Either I pick a car from them or lose my deposit. I told him I was told multiple times that it was fully refundable and had 2 whitenesses with me. He simply didn't care and told me to report them to OMVIC he had a smirk on his face. He was not reasonable at all and was forcing me to buy another car or lose my $2500.

I put a $500 deposit on 2024 Mercedes and was told that it was fully refundable, since I wasn't…read moresure if my insurance company would be writing my vehicle off or not. After one week I told David the salesperson that I need to get my deposit back because my insurance company didn't make a decision yet. He said he would talk to the manager and get back to me. After waiting a week and a half I called David again and he told me to be patient and wait until the following week for the manager to call me back. I heard nothing, so I called again. I spoke to Khalid the manager and he said it is not refundable and that David should reimburse me the $500 himself! Then he said he didn't care if I went to social media! Worst experience ever!

A very disappointing experience with Honda Thornhill. The…read morestaff were unhelpful and showed little interest in following up on anything. If you want to waste your time and deal with people who don't seem to care, this is the place to go. It's been three days and they still haven't been able to replace a single regular tire. I have no idea how much longer it will take. There's been no coordination or communication -- my calls and messages have been completely ignored. Overall, a very poor experience with this dealership. Definitely not recommended.

I'm really impressed by Honda. After I expressed my concerns, they did get back to me about my…read morerims and are currently working with me to rectify this situation. A huge thank you to Sal (the service advisor) for following up with me. I'll keep you updated...

I went to Nissan in April 2024 to lease a new car. My salesperson was Ramin Elahi. As expected,…read morewhen trying to make a sale, it's a generally pleasant process, especially how good of a deal I got. But after that, they really dropped the ball in every way you can drop the ball. After the deal was signed, I asked Ramin how long it would take to get the car. He said 2 weeks. I believed him. Boy, was I naive. Two weeks had come and gone, and no card. Also, no phone call or email, saying there would be a delay. So I email him, and he says an additional 2 weeks. OK. Two more week pass by, and he says the car is ready for pickup. As I approach the new car, I see that it's not the colour I requested. Another 2 weeks pass by before I actually get the car and the colour I requested. In the meantime, one week after signing the deal, Ramin calls me 4 times on a Friday evening, begging me to give him a review. I explain to him that I can't leave a review yet, as I don't have a car yet. It would be in his best interest for me to NOT leave him a review. I wasn't happy with the service at all, but I was super happy with the price. No one else could come close to that, so I sent him 2 referrals (my dad and a client of mine). He said he'd give me a commission for those referrals (although that's not the reason I referred). That commission would come in 3-4 business days. Again, I shouldn't really believe what he says based on my previous experience, but I didn't. That was a mistake. Because after 4 days, I heard nothing. After a week, I emailed him, and he said it would be another week. Furthermore, during our original negotiation, he verbally promised that the service department would switch my winter tires to all season and back at no cost. A few months later, when I showed up to do exactly what was promised to me, the service department said that they don't see that anywhere in their notes, or in my contract. I know I didn't hallucinate that, because my wife was there also, as a witness. Overall, from start to finish, a horrible experience. It's salespeople like Ramin (and my other review of Don Valley North Hyundai - Hanan Laccheb) that give car salespeople bad names. The only reason I didn't give them a one start review is because of the price. Although when my lease ended, and I went to get another Nissan, their price was no longer competitive (or even attractive), so I switched to Hyundai.

I bought my car here during the pandemic when supply chain issues limited the availability of new…read morecars. It meant there wasn't a lot of wiggle room in the price because of the high demand and low supply of new cars. The sales person was still helpful and professional. I wish the manager didn't push so hard to sell an extended warranty. I had to listen to his long, annoying sales pitch twice, once during the sale and again upon delivery. I've used the service department a few times for regular maintenance. They are efficient and stick to their quoted prices. They have reinstated the complementary shuttle service which is handy. Their waiting area is clean with adequate seating. They offer coffee and tea but are out of tea bags later in the day. My car is always washed at no charge. Recently, they washed my car on a very cold day which froze the fuel door. I couldn't fill my tank until the metal cover thawed.

Manager of the service department is an extremely rude person and should not be allowed to get in…read moretouch with customers since he doesn't even know how to speak with their customers. He and his team tried to charge me "lot fee" for not picking io the car the same day it was ready. He also called me broke but he didn't realize I understand his language which is Farsi. Typical Persian looking guy with prescription glasses. Mercedes, you should do better than hiring these clown ls to get in touch with your clients!

Josh Khan is a terrific service advisor who bends over backwards to insure that your car is washed…read moreand ready to be picked up at the scheduled time after servicing. 10 stars all around.

If I had to choose between buying a car from the last surviving dealership on earth or walk - Id…read morechoose to walk rather than deal with the likes of the AcuraNorth/Thornhill dealership people. I almost switched brand alliances ( I have been a loyal brand client of Acura for over 12 years. ) because of this dealership . It was an awful experience Chose to keep brand loyalty and as such went to another Acura dealership where in 1/2 hr I walked out with a signed new lease. The google rating here is from 1 to 5 stars. it's a pity there is no -1 to -5. That will better reflect my sentiment. In the minus range A one star is one star too many..

The whole staff should take a course in customer service and anger management. Find another dealer…read more. I wanted one simple thing that would take them five minutes to do and that was a quotation for a key fob and they were not able to do it because clearly they weren't making any money from it. From my first phone call to them to when I finally got so fed up. I hung up on them. The place is a joke and I can't believe they're in business. Take your business elsewhere if your vehicle is older, help out the small garage is out there that you feel you can trust stay away from these donkeys.

Elleen was friendly, helpful and efficient. Start to finish, I knew the status and had regular…read morefeedback. Fantastic purchasing experience.

Service Department has always been great! Between Service & Sales, you gain access to 3 different…read morelounge areas. Very nice!

They made a scratch on the infotainment screen of my brand new BRZ during regular maintenance and…read morerefused to do anything about it. Service manager Paddy Chiu just dodged all accusation. One of his claims whas that "the A/C dials are quite far below the screen..." what?? Look at the picture, RIGHT BELOW THE SCREEN:

Well my son got his first car and it's a Subaru Forester 2011...nice little car for a new driver…read moreand I thought we'll need to teach him to maintain it, so the first oil change comes up and I bought all the supplies but had to go to the dealership for the crush washers for the oil drain plug and they were friendly enough about it...then went home to do said oil change......the drain plug for that model was recalled because for hell or high water it would not come out with out it getting stripped or broken https://static.nhtsa.gov/odi/tsbs/2022/MC-10207172-0001.pdf So next morning back to the same parts department and ordered the new drain plug....charged me $10.00 for it even though it was a recall!...said I would have to get them to do it if I wanted it for free!?...so pay for a $100.00 oil change to get a RECALLED PART!...when asked if I'd like a receipt I told them I don't want any evidence that I paid for a RECALL!..sad.

Legit, legit, legit!!!! Because how often do we hear appalling stories about these scam oil change…read moreads for $19.99 that result to an unforeseen heart attack on the final bill? Look it up on Youtube, you get countless hidden camera episodes that focus on deceitful false advertising from auto repair shops leaving consumers feeling a little less rich and screwed to the max. HEARTLESS PIGS! Dave is a direct and a real genuine human in an undisguised mechanic body that will give your auto 'buddy' the right touch so that it's back on the road taking you from A to Z without having to worry, "Did they use the right oil, or was it Canola? Dang it! OMG, people without a vehicle at the moment do not know how lucky they are that the only thing they have to worry about is their presto card refills!!!" Like really people, we go through too much already to have to even fight this kind of battle!! You call this place up, already booking some days is quite tedious as their shop is humbly set up, enough for only a few vehicles at a time and the work is tediously done without the acquisitive approach on giving quotes on excess work you don't need at the moment. Honest and hard working, the place where our gas guzzlers get pampered in the hands of sincere mechanics. This place is not only close to home, but definitely close to my wallet when it comes to a quick oil change, maintenance all year round and expert advise on how to care for your lover on wheels.

Found this place on recommendation of Antica, the body shop next door…read more The owner Dave is very easy going and personable. Without an appointment he lifted my car to take a look at what was wrong and proceeded to show me, in detail (and plain english) what was wrong with my brakes, exhaust etc. I knew I needed brake and exhaust work, and all other mechanics I visited gave me a rough estimate without explaining how, why or what specific work was required. Dave was happy to have me watch as he inspected my car, and then gave me a very fair estimate. When I picked up my car the next day, the final bill was actually less than he estimated, plus he changed the air filter (something he noticed that needed to be done while he was working on the car) Definitely a positive experience with a trustworthy mechanic in Toronto. Not the closest most convenient location to me (I live downtown), but just north of Finch Subway station (either walk or bus). I'll definitely be seeing Dave again next time my car has any trouble, and will be recommending him to family and friends.

These guys are the BEST-professional, efficient and no nonsense. Highly recommend. I had a dent on…read moremy hood-they fixed it. Price was fair, service was AMAZING.

I had a 5" dent on the driver side body line above the front wheel well. I visited a popular…read morecollision centre that I have previously used to repair a leak in the cargo area of my Subaru Forester. They quoted me $1700+tax+rental to repair the dent. They explained that the dent would require extensive work to repair the side panel and then paint the damaged panel and also repaint the driver door. After researching my options I visited the Dent Doctor on Doncaster and they quoted me $300 + tax. Picked the car up today and the work they did is phenomenal! Just like new. Thank you guys for doing a great job!