I went to Nissan in April 2024 to lease a new car. My salesperson was Ramin Elahi. As expected, when trying to make a sale, it's a generally pleasant process, especially how good of a deal I got. But after that, they really dropped the ball in every way you can drop the ball. After the deal was signed, I asked Ramin how long it would take to get the car. He said 2 weeks. I believed him. Boy, was I naive. Two weeks had come and gone, and no card. Also, no phone call or email, saying there would be a delay. So I email him, and he says an additional 2 weeks. OK. Two more week pass by, and he says the car is ready for pickup. As I approach the new car, I see that it's not the colour I requested. Another 2 weeks pass by before I actually get the car and the colour I requested. In the meantime, one week after signing the deal, Ramin calls me 4 times on a Friday evening, begging me to give him a review. I explain to him that I can't leave a review yet, as I don't have a car yet. It would be in his best interest for me to NOT leave him a review. I wasn't happy with the service at all, but I was super happy with the price. No one else could come close to that, so I sent him 2 referrals (my dad and a client of mine). He said he'd give me a commission for those referrals (although that's not the reason I referred). That commission would come in 3-4 business days. Again, I shouldn't really believe what he says based on my previous experience, but I didn't. That was a mistake. Because after 4 days, I heard nothing. After a week, I emailed him, and he said it would be another week. Furthermore, during our original negotiation, he verbally promised that the service department would switch my winter tires to all season and back at no cost. A few months later, when I showed up to do exactly what was promised to me, the service department said that they don't see that anywhere in their notes, or in my contract. I know I didn't hallucinate that, because my wife was there also, as a witness. Overall, from start to finish, a horrible experience. It's salespeople like Ramin (and my other review of Don Valley North Hyundai - Hanan Laccheb) that give car salespeople bad names. The only reason I didn't give them a one start review is because of the price. Although when my lease ended, and I went to get another Nissan, their price was no longer competitive (or even attractive), so I switched to Hyundai. read more

I bought my car here during the pandemic when supply chain issues limited the availability of new cars. It meant there wasn't a lot of wiggle room in the price because of the high demand and low supply of new cars. The sales person was still helpful and professional. I wish the manager didn't push so hard to sell an extended warranty. I had to listen to his long, annoying sales pitch twice, once during the sale and again upon delivery. I've used the service department a few times for regular maintenance. They are efficient and stick to their quoted prices. They have reinstated the complementary shuttle service which is handy. Their waiting area is clean with adequate seating. They offer coffee and tea but are out of tea bags later in the day. My car is always washed at no charge. Recently, they washed my car on a very cold day which froze the fuel door. I couldn't fill my tank until the metal cover thawed. read more

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Honestly, their service costs are very high, and they usually create unnecessary expenses. Especially in the repair and maintenance section, they recommend things that aren't really needed. I didn't have a good experience at all. It felt like their focus was more on charging extra rather than actually fixing the problem. I strongly recommend going to another dealership and getting a comparison. In my opinion, they only care about money, and it's not worth doing your service there. read more

TL;DR: Go to another dealership. The salesmen here (Cliff, Johnny, Ramin, Roger, Jino) are sharks and very exhausting to deal with, and deceptive sales tactics. Only come here if you know exactly what you want and can bargain hard. Otherwise, they'll over sell you and rush you into payment. For context, I (27F) was on the market for my very first (new) car purchase and was doing (a lot of) research, looking at cars at various dealerships. I visited this location after a long 5 hr morning of volunteering at an animal shelter only intending to look at cars and ask about pricing since it was on my way home. I looked into the Nissan Kicks and test-drove the SV. When I asked about the lower S trim, the rep said it was "basically the exact same except for a few small features," then claimed he couldn't show me the lower trim but I believed him and figured saving ~$2,300 was worth it if it was the same. Spoiler: it wasn't. (Also when we met, the first thing he asked me was whether I'd been to other Nissan dealerships--a question that, in hindsight, was clearly to gauge how inexperienced I might be). After the test drive, when enquiring pricing (something I did at all the dealerships I visited), the rep quoted me over $40K for the S trim. I said it was too high, and only after some negotiation, he dropped it to $36,800, which still seemed wrong but I didn't care cuz I wanted to go home. I was exhausted, but trying to be polite I sat through his rambling about his life (medical exams, his son, his age, etc.) until he suddenly pressured me into a deposit--even though I'd only planned to look that day. Too tired to process what was happening, I gave in - unable to register what happened until I was home. The next day, I checked other dealerships. All quoted ~$36,300 for the Kicks S. Realizing the rep. inflated the price, I felt taken advantage of, as though he saw that i was very new to the scene. He had also promised "free oil changes" and "free FOB replacement," which turned out to be meaningless because they give oil changes to everyone (according to the reviews here) and FOB replacement isn't even optional. Predator vibes. I returned with my mom to negotiate and got the price down to $36,159. When we asked to see the car again, he brushed us off, so she only got to see the demo SV unit but it was locked, so it left my mom unsatisfied (she'll also be using the car). On pickup day, the rep. rushed mom and I through the car viewing without letting us properly inspect it or discuss it. The car also had obvious dirt stains and my mom had to ask why it wasn't cleaned. In finance, Johnny spent over an hr pushing extended warranties. I repeatedly asked what the manufacturer warranty included, and he dodged with scare tactics about "needing more coverage because you never know what might happen", etc. Only when his monitor flashed "Platinum 3-year" did I see I already had full coverage. More evasive sales tactics. When I finally drove home, I was IMMEDIATELY UNHAPPY. The car felt NOTHING like what was promised. The wheels made weird slicing noises, buttons were loose, and the engine stuttered a lot on start. It felt like they gave me the bottom of the barrel. I called the rep to say I wasn't happy; he promised to "see what he could do" but never followed up. The next day I returned with my sister seeking solutions. As expected, they didn't care. This dealership values money over customer satisfaction. They threw us from manager to manager, wasting over 5 hours of our time only to tell us that they can't do anything for us unless we pay the price. read more

Willowdale Nissan, where do I start? If I could give negative stars, this place would be my first candidate. Last time I took my car in for service, they managed to install the cabin air filter backwards. I mean, how does that even happen? It's like a new level of carelessness. But wait, it gets better. When I tried to buy out my lease vehicle - and bypass their dealership fees by dealing directly with Nissan Finance - they just hung up the phone on me. Talk about stellar customer service, right? So, this is my last visit to this location. Even if I'm in the market for a new Nissan, there's no way I'm buying it from here. read more

When I decided not to proceed with them after just two working days, the sale manager did not return my deposit. I responded with "you have to buy one of the options otherwise the mony will not be refunded" . I filed a dispute with Nissan Canada and the bank. The demands and preferences of the clients are unimportant to the sales manager. Every dissatisfied customer will tell 20 to 100 others about their experience, and he doesn't give a damn about Nissan's reputation! Dealers are good. read more

Willowdale Nissan - Car Dealers Near Me - Thornhill, Ontario

I got my car from this dealership and I have been coming back for services like oil change. The sales person I was very professional and valued me as the client and tried his best to provide a satisfactory service. The service department is mostly responsive and they would offer rides before COVID-19, but now you either can wait in the dealership, or ask someone to give you a ride. I definitely recommend them. read more

This dealership, in collaboration with its employees, exploits the trust of new customers by providing misleading and incorrect information during the purchasing process. They impose the highest repayment terms and the highest interest rates on car loans by selling additional packages. read more

3 clamps fixed $50 parts and $300 labour, never seeing my business again and its a shame too, purchasing the vehicle was a really great experience, but then i met the service department cough cough gouge gouge read more

I'm giving this place a 1 star because of extremely unprofessional service. To give you context, I had leased a car this past week from a different location yet was emailed and called(I missed this call) by a number from the Willowdale nissan. When I called back to ask about the call I was told that I Willowdale Nissan had nothing to do with my car lease. When I asked for clarification, the receptionist kept putting me on hold, only to hang up on me in the end. The 1 star is based on my sole interaction with the dealership. Hopeful any future interactions won't be as unpleasant. As a recommendation, if your place is so busy that you have to put a person on hold several times throughout a call, maybe get another employ. The money you'd save from great customer service is much more than you'd lose paying another employee. read more

Important: DO NOT IGNORE Customer service at its best. They tickt all the boxes. 1. Rudeness 2. Being loud 3. Intimidating Customers Last week, I went to this dealership alomg with my friend who wanted to buy a used car. After test driving the car, we started negotiating with the sales rep on the price of the car. The sales rep gave us very high financing rate, so we told him, we'll get the loann from our bank, just let us know the final price of the car. The price seemed a bit high, so we told him, its a bit high for us. Sales rep : what can we do to earn your business ? Us : decrease the price by so and so and give us comparable financing rate. Sales rep : goes to his manager, comes back with the same price but slighly less finanving percentage. Us : sorry, this won't work for us. We almost get up. Sales rep : whats your final offer. Us : xxx amount and x percentage. Sales rep calls his manager who then shouts at us, behaves improperly and intimidated us. The price between what they said and we said was 1600$ on a 25000$ car. I have never in my life experienced such behavior from a customer facing business. I was literally thinking of calling the police because of such behaviour. Kindly avoid this dealership. !!!! read more

For the most part I've had no issues here. I bought my 2017 Murano from this location. The dealings were upfront. The price went back and forth until we reached an agreement and at no point was I lied to. Believe me I checked. So the people I dealt with were good. So why not a five star well let's go to the service department. I've done a few trips. All what you would expect. Needed a tire, got a tire. Oil changes, Filters, you know the drill, but one thing I can't stand is bad appointment keeping. I had my annual scheduled for 11am, I walk in and hear. If you leave your car we will take you home. Should be ready by 4.... Sorry no thanks. If I have an appointment for 11 I expect my car on the hoist by 11:10 and out by 1230 at the latest. So seeing as I was available that day I said call me when my car will be seen and I'll come back. They did, all Is well read more

I ordered a Nissan Qashquai from Nissan Willowdale on Oct 25, 2019. I signed the contract on Oct 28, 2019 and was told my purchase was ready on oct 29, 2019 Only AFTER I signed the contract on the entire purchase, did I discover that only a portion of my order was ready. There were no snow tires. They told me they were sold out but they would have them ready for me in the following week after my purchase DAYS. I called Nissan Willowdale every week for four weeks and they kept telling me they would deliver the rest of my order that week. It's been SIX weeks and no snow tires. I have now spoken to Ronald the manager at Nissan Willowdale - every time they tell me they don't have snow tires and will have them for me this week. They have said this now for six weeks and I still don't have snow tires, despite having had heavy snow in Toronto for a few weeks, and I've had to miss work a few days. I know they are lying to me because I have called Nissan Willowdale parts and services to enquire about buying snow tires, and every time they say they can have them for me in one day. Once I became aware that Ronald at Nissan Willowdale were lying to me and were not going to honour the contract that they signed to deliver snow tires with my car, that I already put down the deposit for, I called Nissan Canada Customer Service. Don't bother. I have spoken to DONNA Nissan canada this many times. They are insisting that Nissan Willowdale has the snow tires and just needs to approve it and Nissan Willowdale is inciting that Nissan canada needs to approve my snow tires. I have no idea why they need to approve anything because snow tires were included in the price and I have a signed contract specifying this. CONCLUSION: Stay away from Nissan. Nissan Willowdale don't honour their contracts and lie repeatedly and Nissan Canada will not get involved. - [ ] read more

Service was fast and friendly. Good social distancing measures in place. Got a great deal on my winter tires: thanks, John! Will return for future services. read more

Had an issue with what I believed was the steering and tire balance on my 2019 WRX that I had gotten back in April. After a few emails, Mark, Clarence, John and Gavin at Willowdale Nissan made sure the issue was delt with at my earliest convenience, quickly and efficiently. My car is now running properly, thanks guys for the follow up on this issue and making me happy... read more

This dealership is the worst Nissan dealership. They are dishonest and Rude. They tried to sell me a used car as a brand new car. A used car that was registered before and there was few oil service on the car. I found all this information from Service Ontario and carfax. DO NOT TRUST THEM, Do your research before doing any deal with them. read more

Worst mechanic that I've ever been to...& on top of all of this it's a dealership. You'd think that they would have outstanding services & customer services, but they don't. BEWARE of this service location it is worst than a 1 . Gavin Chow has 0 customer service skills & his so called superior, the so called Assistant Service Manager Dennis Tabagari is obsolete...he might as well be~does nothing to ease any tension (isn't that what a manager is)! I've just had nothing but bad service dealings with this location (the points below are specific to the two people mentioned above): *No follow up with ordered parts *Neglect of repair of requested service work *Long unnecessary service wait times (oil change) *No apologies (except from my Sales Rep, Jino~very nice man with complete customer service skills) *Oil change indicator was to be set at my last oil change...looks like they forgot & did a 3/4 service job *My most recent oil change has left my trunk open/close feature not working Happy my complimentary oil changes are finished...proceeding to another dealer location! *Not polite read more

Lesa Mickalow I caught these guys in a complete LIE yesterday. This proves that you should NEVER trust what comes out of the advisors mouth and ALWAYS research. Had our winter tires put on at end of December- found out front brakes needed replacing -fine. Nissan also sanded down our front rotors and charged us for that-fine. Had our all seasons put back on 2 weeks ago and noticed front brakes making horrible grinding sounds. Took the car back to Nissan yesterday and got a call from the Advisor saying " Your rotors need replacing - the cost is $290 for both parts only-we wont charge you for labour. OH how nice I thought. NOPE. Decided to call 2 other Nissan Service Locations in nearby areas and casually mentioned we were pricing out front rotors to ensure we could afford it. Guess how much those two dealerships were charging??? $150.00 for BOTH. Not the $290 that Advisor from Willowdale service advisor said. Well that's strange. So I called him out on it-he got a little defensive-said those rotors the others quoted are 2nd line-say what? And that he is offering 1st line - so I called the other guys back- they only offer the Nissan Value Advantage Rotors which are $150 for both. When I asked both about 1st or 2nd line both responses were-"this is the Nissan rotor". Hmmmm. So in the end I requested the Nissan Value Advantage Rotor at $150 for both and did not pay labour. BUT-will never go back PLUS we have been looking to buy out our lease and purchase a new Rogue -even dealing with a sales guy at Willowdale -but that's no longer happening. They can SUCK IT. Buyer Beware! read more

fantastic car buying experence. Evan Park and Roger Peng both helped a lot. You should definitely consider buy your car here!

Had a great conversation with Evan while waiting for the service there. Will shop for the next car with you!

Had an appointment scheduled a week in advance to the fix the air conditioner on my brand new 2016 nissan frontier with 2000km on it. Showed up at 8:50 for a 9am appointment was told the whole process would take an hour or 2, went back at 11:15am expecting to pick the car up and nobody had even looked at it, how can I get my air conditioner fixed??? Terrible service! read more

I dont recommend them at all! Bought a 2012 Used Versa from them which had bumper problem. They assured me that they are going to fix it but they did not it do it properly and now my bumper is completely moving around and they are not accepting to fix it again! I had to pay for it myself. read more

We went in two weeks ago to buy a pre-owned vehicle. The sales rep at the time assured us the car we are looking for is available and even took a deposit from us which he told us would be refundable and gave us a bill of sale with the cars VIN number on it and everything. A day later when we messaged to ask when we can come get the car and make the payment We were told by the same rep that they had made a mistake and that the car had already been sold to someone else and that they would try and find us something comparable. This was extremely frustrating. They showed another car with similar specs but at a higher price so we decided not to go ahead with it and asked for the deposit back. You think this is bad, it gets much worse. It's been two weeks and they have been stalling. Haven't given us our refund for the deposit back. Been saying it's with accounting and they don't know why accounting is taking so long. I even called Nissan headoffice last Thursday and then the customer service rep at the headoffice put me on hold and called the dealership. The dealership told her that cheque needed one last signature and if they didn't get it on Friday that it should def be ready for Monday. We called yesterday on Tuesday and again were told it's not ready to be picked up and when We insisted We were directed to another sales manager (3rd sales manager I'm speaking to now) named Danny and he told us that no matter what it will be ready today and that We should come see him at noon. We called before going today and they said it's Danny's day off. This is the worst experience I've had with any dealership. I will never recommend anyone go there. I got stellar service from the Nissan dealership at Martin grove in Vaughan and I even bought the car from them after this while incident. I need my deposit back, I still haven't gotten it and all anyone is doing about it at the dealership is forwarding my calls to people that don't have any answers or my money. I'm absolutely disgusted with their incompetence. Have half a mind to get in touch with my lawyer. read more

An awful experience. I called about regional offer advertised on http://www.choosenissan.ca/ and two of the sales reps did not know nothing about this offer that was published for about a month. After I ended the conversation someone actually called me back and said he was a manager - how can he help?? - he also did not know anything about this offer... However he promised he was going to check into it for me. Since I did not request to speak with anyone else or a manager at that time I was surprised by this call and called back and asked to talk to manager - and asked for names of managers in sales - surprise - the name of the person that called me "as a manager" was not on the list I got. After that I was told that they have a problem with answering system soo I cannot leave message directly to one of the managers. Where is trust and credibility? Not even talking about a product knowledge... I wish I read their reviews on Google before I wasted my time. read more