Unfortunately, I've now needed the services of Carstar Avalon Fontana twice. The service and workmanship I had with the first car a few years ago helped me know they were the company I wanted to go with in April of this year when I needed another car repaired. I was scheduled to be out of town 30 hours after my accident. I called right at 8:00am the following day and my call was immediately answered (I believe by a manager). He said they could take my car as I could get it there. I was able to take my vacation and not worry about my car. The repairs were finished well ahead of time, and I am very pleased with the work. The staff is very professional. They offered a courtesy lift home, though I didn't take them up on it. I hope to never need their service again but in the event of misfortune I know I can trust them. read more

I had an excellent experience with Avalon Collision Center and wanted to take a moment to share how impressed I was. Jen was absolutely amazing throughout the entire process. Our windshield was back ordered, but she consistently kept us updated and made sure to check in so we always knew the status of the delivery. That level of communication really made a difference. All of the ladies at the front desk were friendly and welcoming every time we came in, which made the experience even better. The facility itself was clean, organized, and very well presented. When the windshield was finally installed, it was done with perfection. You can tell they take pride in their work. Anytime I have had auto body issues, Avalon Collision Center has always been my go to, and Jen is always the one I ask for. Overall, the experience was above my expectations and I highly recommend them. read more

Staff is very professional and welcoming. Multiple car repairs at this location after I was hit by third-party vehicles. They do great auto body repair to look just as new with the cost being appropriate for the damage that needed repair. They are very upfront with what they can or cannot repair without taking advantage. Highly recommend. read more

Fast service and availability for appointment times is great they were able to help me schedule a time that worked for me

Love this repair shop. Took my Honda accord in for repair and the staff was extremely friendly helpful and courteous. The shop is well maintained and the price was less than I expected. The lady at the front desk (Becky?) was really helpful and friendly answering my questions with a smile. Can't recommend this place enough for car repairs. read more

Rebecca was extremely helpful and answered all questions I had about my vehicle. Thank you for the great service!!!

This team was incredible from day 1! I came in for a pay out of pocket quote and was treated kindly and fairly. I appreciate Kyle for finding more appropriate quotes for my windshield! Every staff member is kind, helpful. My quote was provided for two weeks but they had it turned around in five days which I am so grateful for! Thanks team Avalon! read more

My insurance sent me here to get my vehicle repaired, and let me just say it was the BEST DECISION!!! This process was sooo smooth, the girls at the front desk Karla and rebeccca were super friendly and helpful. My estimator Morgan was super helpful I had a few questions and she answered everything right away. God forbid I'm in an accident again I'll bring my car here! read more

Jed took care of my mom's car from start to finish. 2nd car I've had repaired at this location. Will do business again if the opportunity comes. read more

The service to detail by all was impeccable. The front office staff, amazing and so kind. I picked up my car upon completion and it looked as good as it did the day I drove it off the sales lot. I highly recommend them to anyone needing repair and bodywork for their vehicle. Kathy Smith read more

I had nothing but great experience. The staff is amazing. Very knowledgeable kind and respectful. Ernie was very accommodating and kinda. Defiantly will bring more business read more

Great experience at CARSTAR Fontana. I brought my Tesla in for repairs and everything came out great. The girls in the front office were very friendly, professional, and kept me updated throughout the whole process. They made everything easy and stress-free. Highly recommend this shop if you need quality work and great customer service. read more

Wanted to shout out the team at CARSTAR Fontana, specifically Becca and Karla for their amazing customer service and attention to detail! Made my experience enjoyable and less stressful than it needed to be! Will be going back for any future repairs! read more

Awesome service, super friendly and very knowledgeable. They left my car looking new!!! Definitely recommend. read more

CARSTAR Avalon Fontana - They did a good job on my front bumper!!! - Body Shops Near Me - Fontana, California

Carla went above and beyond to assist me through this process. Morgan was amazing at handling all my cars needs as mines as well. I would 100% recommend this place!!!! read more

Checked my car in for appraisal performed by Rene. This shop was referred to me by my insurance . Rene mentioned I have to pay half of my deductible of 250 dollars before the work even began. Never heard of such a thing. They call it deposit. When I was ready to pay my deposit they said I have to pay the whole deductible 500 dollars before work even starts. I called my insurance and cancelled Carstar to work on my vehicle. This kind of practice is just for profit and nothing to do with helping customers. I won't make any business with this shop at all. read more

It wasn't easy seeing my new 2024 Accord colliding with another vehicle. I brought my vehicle to CARSTAR Avalon Fontana and the process was care free. I received updates almost every day regarding the fix. Thank you to Manny and the young girl behind the front desk. Timely done and the lobby was professional and clean. My car appears as if nothing happened! read more

CARSTAR Avalon Fontana - Body Shops Near Me - Fontana, California

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They repaired my Chevy Silverado it came out really nice. Excellent work. Good communication. People are very nice. Lifetime warranty. What more can you ask for read more

best service ever!!!!!!! Best customer service. They were quick and had good communication. Overall had a good experience with them！！ read more

EXCELLENT SERVICE!!! My dad actually had his truck repaired here & he is super particular about his vehicle. He was so pleased with the customer service and the work that was done! The office staff was so kind & professional, they even finished the truck before the expected date. He will definitely be a repeat customer. He wishes he could give them 10 STARS! - David Parker read more

CARSTAR Avalon Fontana - Body Shops Near Me - Fontana, California

I dropped off my car after a rear-end accident and my car was ready and available within three quick weeks. The Carstar Avalon Collision center was very informative through the whole process providing me with weekly updates. I am very happy with the service and how my car turned out. I've had the honor of working with Cuco Torres who was very professional and very knowledgeable in his profession. I would definitely recommend this collision repair shop! read more

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Great customer service and fast repair work. They understand the customer's needs, to which they fix the vehicle at a timely manner. Also, they communicate on every stage of the process to ensure the customer is aware of the productive. read more

The girls in the front are very nice and extremely helpful! Renee was who wrote my estimate and also was very knowledgeable and made me make sure my car was going to be repaired with great care! read more

Very clean shop, great customer service who kept me up to date with all that was going on. Professional work force, top notch repairs. Would have been nice to offer a ride to pickup my vehicle, otherwise perfect experience read more

I took my 2016 Ford Focus for repairs via Geico. The receptionist was nice and took me to do an inspection on the vehicle to go over the damage and rule out any previous damage. I was specific when telling her that coolant was leaking and to make sure they check it along with the other damage. A few days later I get the quote of repairs from service advisor Rene and it didn't show any quote regarding the coolant. When I called him he tried to mansplain that maybe I was confused with condensation from the AC. I was not confused. He said they would check it again after the body repairs. 3 days later with no update I called again and he said they had yet to get to it. I called 2 days later and he stated the tech found no leaks. But I know we had a leak since the coolant was disappearing. He said they would check again. The next call I received was that my car was ready. They found no issues with the coolant. The body repair was as expected. They did not fix the bottom plastic piece of the car so they quickly took it back and fixed it before we left. Once we got home I realized they had removed the front license plate and it was missing the bracket to mount it back on. Also the next day the coolant was almost out as it was leaking like I originally told them. I was so bothered by their service that I took my car to get diagnosed at another shop and they immediately found the leak in the coolant reservoir. I chose to fix it with the new place because Carstar chose to ignore my original request. Why take it back. Also just a small thing but they play Fox News all day the 2 times I went. It seemed strange to sit there and listen to news talking $&@" about one side of politics. Why not have a neutral show for all clients. Would not recommend this place to anyone as they do not do 100 percent of the work. My insurance paid them, I paid the 500 deductible and then I paid 240 at the other mechanic to fix the coolant leak. Do no go to Carstar. read more

CARSTAR Avalon Fontana - Missing license plate and bracket. - Body Shops Near Me - Fontana, California

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Got my truck back and have gouges on my front bumper and 18 additional miles on my odometer? Found overspray all over my backseat and bed liner, garbage stuffed in my glove box and have black fingerprints on my headliner. Not happy at all. read more

This review is based on the service Gabby provided. I called with a same appointment for a written review and she accommodated us no problem. We showed up early and she took us in. Love the customer service :) read more

We took our car to CARSTAR Avalon Fontana, after it was in an accident to be fixed. The service was absolutely outstanding... From our experience at the front desk with the girls in the office, who are so friendly, to receiving several phone calls, giving us a status on the update of a repair. I can't remember when I had an experience that was so thorough. I was actually taken back by how much communication we received from them during the process... They were constantly updating us as to what they were doing. And to top it off our car was done six days earlier than they predicted. They did a great job on the repairs. The whole experience was a 10! Definitely take my car back there next time. read more

Chose this location due it being around the corner from my office, they fixed my front bumper fairly quickly, kept in touch so I was always in the loop. Employees were extremely welcoming and all had great customer service. They helped getting ahold of Enterprise (they never answered my calls or bothered to call me back lol) and had them meet me at their shop for pick up. Bonus was they detailed my car inside and out, did not expect that. Appreciate all the effort and for exceeding my expectations. Would recommend this location! read more

CARSTAR Avalon Fontana - Fixed my front bumper/grill - Body Shops Near Me - Fontana, California

Super nice and kept me informed the whole time my car was being repaired. Answered all my questions and kept a smile on their faces the whole time. read more

Please take anything of value out of your cars before going here. You won't see your personal belongings ever again and they'll say they never saw it. read more

ABOVE AND BEYOND SERVICE FROM CARSTAR! I'm not going to lie I absolutely dread going to auto body shops. I always feel like I might be taken advantage of because I'm not knowledgeable about cars, but my car was looking very raggedy and it was time to get some repairs done. Last August, a friend of mine recommended I go to CARSTAR, and boy am I glad he did. Ben Hernandez and his Team were phenomenal. They walked me through every step of the way and answered the many questions I had. I felt very taken care of by them. I pray to God I don't have to go to an auto body shop anytime soon, but if I do I'm definitely coming back here. read more

Jacklyn and Cuco were awesome. Good communication. App updates were super helpful. Second time here, smooth process. read more

This place is Terrible they should get a 0-star option beginning with one of the ladies in the office horrible customer service skills, don't understand why Insurance companies recommend their customers there, poor quality my car was filthy, parts missing, this place is horrible. Worst body shop in the IE for sure really BAD. read more

From the first time I got here till I picked up my car their customer service was awesome. This is my 2nd time here and I've loved every service by far. read more

I'm very thankful and satisfied with the work that was done to my vehicle, including the service from the staff in the office. Special shoutout to Jacqueline and Cuco and the team for the amazing work they performed on my car thank you so much. I would refer you guys in the future. read more

I'm not one to post reviews but good service and quality work deserves a shout out. From being greeted by the sweet ladies in front and they walked me though my palate work knew I was in good hands. Ben Hernandez walked me though the repairs needed to be done and was very welcoming and knowledgeable. And to Top it off it was not only done on time but they even washed it!!! Wouldn't like to get in another accident but if I do I know where to take it!! THANKS AGAIN CARSTAR TEAM! read more

I had an issue with my jeep in July took it into car star and the care I receive will alway keep me as a loyal customer. Ben was super helpful. The price was way cheaper than the dealership by more than half and the customer devices and care made me feel like I wasn't just a dollar sign. Being that it was July and hot not having ac was brutal. However with carstars expedited servicing I was with ac with in the hour. Highly recommend car star to everyone and anyone . Thank u to the staff read more

Horrible experience with this body shop. Rude employees when you ask questions and the time it took to get my car was ridiculous. They have good reviews, what changed ? read more

Complete date changed twice with 2nd time ended up going over my insurance 30 day rental. They said they would pay the two days have given me the run around since. Also, a few screws are missing under wheel wells and tail gate is slightly off. read more