Wow! Just wow. 10/10!!! I have a BMW and damaged my L side…read moremirror. I took it to the dealership and they quoted me $2500 for parts and labor. I didn't need all the parts they were trying to sell me, but they stated that I can't buy parts separately, and there was no way to put the mirror back together without replacing the entire thing. I took my car to Metropolitan collision services, and Jason helped me. Within 10 minutes, my side mirror was put back together and functional.... For free. This place is phenomenal. They have earned a customer for life! Definitely bring your business here.

I've taken both my wife's Mercedes SUV (after a tree fell on it) and my daughter's Audi SUV (after…read morea weather related collision) into Metropolitan. They do incredible work and take pride in it. While the wait times can be long (they are popular and supply chain issues have been impacting everyone), they work very hard to get it done and guarantee the quality of their work. It's well worth bringing your car into them. I can't recommend them enough.

They really seem to care and make their best attempt to help the client and meet their specific…read moreneeds to come to the appropriate solution. This is a biz that been around for many years and the staff overall is quite knowledgeable! Coming this will be the third time they have worked on my Mercury Grand Marquis and it is 23 years old. Thus far they have always done a terrific job. Rena has been my primary contact and she's just amazing. She's genuine, funny and authentic.

Attempted to pick up a customer's vehicle. These people are charging $250 admin fee. And they…read morecharged the fee for Dolly attempts because it was in front of their door.. which means they try to use Dollies but were unsuccessful so they will charge you. The female on the phone was very rude very aggressive. Very Bad attitude.

I only wish I could give Royal Collision 10 stars instead of 5. Unfortunately, a night out in the…read moretown for wine caused me to scrape my M4's from bumper. I love my car, I even named her.. she's everything to me and we are closely connected. I don't just hand her off to anyone but after hearing about Royal Collision's work from a friend, and reading their amazing reviews online, I decided to meet with them and see what they could do to get things right again for me. I walked in and I was greeted by the young girl (I forgot her name, sorry!) at the front desk and then introduced to Sergio. They both know cars and it was easy for me to tell that Sergio was enthusiastic about the car scene and wanting to help me. The lobby was clean and they have coffee and water to hold you over through the stress. Sergio quickly came out to look at my car and drew up a quote for me. I asked him to re-apply Xpel clear bra on the front bumper of the car since the previous installation would have to be removed. I found the quote to be fair for the level of service, attention to detail, and impeccable work they do. It was the first and ONLY quote I received for my car.. I left him the keys and requested to please keep my car inside the garage and not outside so that Houston's heat wouldn't do a number on my leather in the 2 weeks I waited for the car's return. During this time, Sergio would always call me to keep me updated on the car's progress. I was in Miami and he gave me a call with photos to tell me that the shop who installed my carbon fiber splitters and front lip did so incorrectly causing damage to the bumper. What I appreciated was that he never tried to upsell me - I could have left it as it was because he told me it wouldn't show once the accessories were put back on but it would if I were ever to remove them to sell the car. I told him to fix it. Joe, the owner of Royal Collision, is a stand up, professional guy. Everything about him just oozes ... perfection. He wants his work perfect and he wants his clients happy. Which is why when the owner of that previous shop called him to speak about the work they had done he stood up for me despite being friends with them. He also personally explained the situation which I appreciated because I know he's very busy. I just got the car back today, as promised within the 2 weeks timeframe. IT LOOKS AMAZING. THEY WENT ABOVE AND BEYOND. JOE, SERGIO, THE GIRL AT THE FRONT, AND ROYAL COLLISION - I couldn't be happier. It looks perfect. The paint is an exact match, the Xpel is done flawlessly, and my accessories were put on perfectly. The front parking sensors work awesome. Thank you for caring about your customer's and placing us first. You are everything a business should aspire to be and I am so happy I found a new home for my car to get all my work done. All the best and thanks again! -Armand and Miscia the M4

They did a great job on my R8. My wrap was old and yellowing so it was a bear for them to get it…read moreoff and buff out some cuts the previous wrap installers had done to the hood. They did a great job and I'm certain out a lot of effort into it. They also buffed out a scratch on one carbon side blade. All around great job and done quickly. While it was there my AC stopped blowing cold and the diagnosed and recharged for no cost. Great shop.

I had a dent removed from them and I was thoroughly pleased. Just goes to show no matter what the…read moresize of the job they do excellent work! Thank you Santa Anna!

Got a free estimate quickly. They explained what work needed to be done and fixed the damage…read morequickly. Quality of the repair was top notch. Hopefully, I won't need any more work in the future, but if I do they will be where I take my car. I also like the fact that they warranty their work as long as you own the vehicle. All the employees were professional and knowledgeable. Thanks Santa Ana

I took my car there to replace a door lock. They broke several plastic trim pieces. I don't even…read morewant them touching my car again. I will have to find another place to fix the plastic pieces they broke. Avoid this horrible place!

John jr. was so nice and helpful I would go back for the great smiley friendly service!read more

Mike tried to charge me 3000$ on 2 wheel repairs and to refurbish and paint my passenger side near…read morethe rear window. Poor quote and assessment do not recommend bringing my vehicle here as you will be up charged for service.

Highly recommend the Crosby location. They stand behind their work. My car was at another collision…read morerepair shop that didnt completely repair all the damages that cost me a lot of money. Brought it to the Crosby location to assure me that everything that I had paid to get done was done correctly. I was also reimbursed for the monies that I put into my car from the insurance company (Progressive) GO SEE TOM!

They guys at J&J Elite are awesome! I hit a hugeeeee pothole in Colorado and my steering wheel was…read moreoff centered a little bit and I got an alignment here and it corrected that problem. Great service with affordable prices. A++++

J&J are absolutely GREAT! 10/10!…read more The reason to choose them above all others: 1. They work on Infiniti's! (A lot of places don't or they will say they can but can't... J&J FIX INFINITIs! Don't waste your money on diagnosis fees when a lot of places don't know! Trust me I know I did my research around Houston, at several shops... J&J is it!) 2. They give dealership quality work without the expensive prices! (I am grateful for all of their hardworking. I am accountant so costs are very important to me.) 3. Customer Service is unmatched! (They worked with me when it came to getting my car worked on while I was at work. Working with my schedule was so helpful so I wouldn't be car-less!) 4. Customer Service AGAIN! Communication is greatttt! Very responsive, they worked with me with financial accommodations and they vacuumed my Infiniti (complimentary)! Thank y'all J&J for fixing the complicated issue with my Infiniti and getting my check engine light off! Y'all are great! Whenever I need something, I will be back! Thanks again!

Rueben was amazing to work with and kept me informed throughout the process. He was very…read moreknowledgeable, kind and professional. Will definitely use U.S. Auto Connection in the future if the need arises.

Don't be deceived by the good reviews. I dropped my car off…read moreto be fixed as it was the number one recommended shop by State Farm. Big mistake. I dropped the car off 2 weeks before Christmas and was told it was going to be ready before hand. Not a problem. Upon picking the car up, the work they did was miserable, lazy and unprofessional. Weather strips falling off, really bad paint work, panel gaps not matching, doors not sitting flush and the worst bit is the noise my car made. Took it back to them about the wind noise and the bad work. Kevin is the most unprofessional employee that I encountered there. Upon sharing the concerns, all the answers were 'it's an easy fix'. If it is such an easy fix, why wasn't it done properly the first time. They try to make it right with a rental at their expense, this is now round two. I show up and again, with the wind noise. I took the car on a test drive with 'the boss' Jesse who says 'I really don't like bad work. I don't like my guys rushing stuff. Everything you're upset with is unacceptable. Okay fine. I left it again, trying to make it right. I go to pick it up and go for a test drive. I come back again and low and behold, this time Kevin says 'Well we drove other cars and this one isn't as loud', as if that's supposed to make me feel better about it. After that, he says well we had 6 employees drive it. I DO NOT CARE. My car was not even close to being in the condition it should've been. Okay. I got on ANOTHER test drive with Jesse, now he drives and agrees about the wind noise. This is now the second round of trying to sort the wind issue. Jesse proceeds to say yeah wind noise is a hard thing to figure out. I thought this is all an easy fix? I leave it with them again, now it's been a month and about a week and a half. Again today, I show up to pick the car up and while the wind noise is fixed, now the doors don't sit flush. If it's all SO EASY for them, you'd think they'd take their time and fix it THE FIRST TIME. Basically, if you value your time and money, stay away. Their customer service, their body work, and their paint work is abysmal. Any concerns you may have are met with dismissal, gas lighting and disrespect. I will be taking my car to another shop and I can't wait until they get the bill from State Farm for further repairs.