cash only business, they make up the prices and it depends on how they are feeling which seems to…read morebe always awful considering the hundreds it cost me to get my bike back after they towed it without reason, they are open only during inconvenient hours and not at all on holidays.

Got our car towed. Called to ask the status on getting it towed to a collision shop, when we…read morecalled, the man said "when are you coming to get your plates and stuff out of your car?" To which we were confused because they haven't even towed it to a collision shop to get an estimate on fixing it. And in the background the man yelled "it's totaled!" RUDE AS F*CK , ARROGANT AND BEYOND UNPROFESSIONAL. And guess what, it wasn't totalled. Keep your mouths shut and opinions to yourselves about your customers vehicles unless asked. You're rude and I hope you get the same treatment from someone else in life.

My daughter's car broke down in the middle of the night between Buffalo and Rochester and I had no…read moreway of getting it back to Hamburg. I called Ashley Towing and they were extremely pleasant to deal with. Within a short time they brought her and her car home safely.

11pm on a Wednesday, tried about 10 other numbers from Google and he was the only one who gave me a…read morecall back. Great price, and even better service. I would probably be sol on the side of the 400 still. Thank you!

From the owner: Broke-Down Towing stands out in the towing industry by combining reliable service, customer-centric…read morecare, and a deep commitment to professionalism. What truly makes us unique is our unwavering focus on making tough situations easier for our customers. Whether it’s a minor breakdown or a more serious roadside emergency, our team is always just a call away, ready to deliver fast, efficient, and affordable solutions. We pride ourselves on transparency—no hidden fees, no surprise charges. Our pricing is clear and upfront, ensuring peace of mind when you need it most. Plus, our drivers are highly trained professionals with a focus on safe, damage-free towing and timely service. We know that being stranded can be stressful, which is why we treat every customer with respect and handle each job with care, whether it’s a luxury vehicle, a commercial truck, or a family car. With a fleet of well-maintained, modern tow trucks and 24/7 availability, Broke-Down Towing offers unmatched convenience, accessibility, and reliability. We don't just tow; we provide a lifeline when things go wrong. Whether you're stuck on the side of the road, in a parking lot, or need roadside assistance, we get you back on your way quickly and safely. Our reputation is built on honesty, quality, and dedication to service—making us the towing provider you can trust in any situation.

I have called multiple days in a row for an update on a truck they've had for 17 days I get told…read moreby multiple different people at this location saying "we will call you back " and I never get a call back from anyone every time I reach out there's a different excuse on why I can't be told an update .

Stay away will rip you off charged 1390 00 for 3 hrs of…read morelabor to change a clutch fan because I bought my own parts very shady repair shop

Great experience, Mike met me at my car at the agreed time and safely towed my vehicle to the…read moredealer for repair. He is someone you can trust. Price is what I expected for the service. Highly recommended.

good work by Tony and Troy. will be coming back in the future. nice and professional.read more

I want to share my limited experience with this company. On 9.27.25 I was waiting to turn out of…read morethe parking lot at the Hampton Inn on slade ave after spending a wonderful evening with my grand kids. Your tow truck came speeding down the road. Thank heavens I didn't decide to turn out of the parking lot too soon. I then followed behind the truck onto interstate 90 when they then started to drive erratic and fast. Then I was blinded by a very bright light from the back of the truck. It was very difficult to see for the remainder of my trip home. I was a ways back so I cant imagine how the car in front of me could see anything. It is already difficult for me to drive at night. This could have caused an accident. Thank heavens it didn't.

Excellent and professional service with towing my vehicle to the mechanic shop. They arrived quick…read moreand the driver was prompt and took care with getting my car up on the flatbed. Thanks for the taking care of my baby!

I used Dave's First Class Towing as they were assigned to me through the Roadside Assistance…read moreservice from my car's manufacturer. My car died about 6 houses down from my own place at 8:30pm on a Friday night. I was initially told that the tow would take an hour, but Dave's showed up in about 25-30 minutes! The driver was very courteous and asked me what happened. He checked under the hood, inspecting the engine, checking the oil, etc just to see if we could figure out what was going on. After many attempts at jumping my car to get it moved into a better place to put on the flatbed, he ended up having to pull/push my car into the road and was very careful throughout the process. He also let me know that the undercarriage in the front was scraped up some (which I knew) so that I wouldn't think that the towing did that. He doubled checked what dealership it was being taken to, made sure I didn't need a ride, and got my car on the flatbed and out of the road quickly. Considering a different tow company I used through my Roadside Assistance took 3 hours in the fall to just come get my keys, not even pick up my car, I was very happy with the service that Dave's provided and would recommend them in an instant.

Dave was a very fair and knowledgeable tow truck driver on European cars. He is the first tow truck…read moredriver to actually use my tow pin in the front of the vehicle. When i called originally, Dave told me aprx. 15 minutes and arrived right on time!! Which was fantastic seeing it was pouring down rain. Can't say the same about other tow truck driver companies. Dave even parked my car in the garage (single car) for me on the first try off the flatbed. I would recommend Dave every time!! Thank you again Dave for the wonderful service!!

My review is not based on quality of service. It is based on the quality of the employees who work…read morethere. I was teaching a new student of mine to ride (motorcycles). We were on French Rd. at the front of the line waiting for the red light to turn green. The light changed and as we were making our left onto Transit Rd. He took a spill and took me down with him. Dennis and Jeremy came running out to help before we had even stood up. That might seem like a thing most people would do but actually, sadly they don't. But these guys did. So thanks, guys :)

Service was excellent. I was scheduled right away and repairs were prompt and affordable. Would…read morerecommend highly.