Today I'm writing to express our gratitude to the employees and the establishment of the West…read morePoint, Ms. Hampton Inn. I want to say a special thank to Mark who is an employee that went above and beyond to make our stay comfortable. Also, the two sweet ladies that help us with our room.. The rooms were clean and comfortable. Highly recommend staying here

Vicki is amazing! I had some flight delays getting in, but she was really kind and patient with me…read more She made my stay great!

I am a travel nurse and am a titanium elite member of choice hotels. I have stayed over 100 nights…read moreat choice hotels across America Here is my review of this hotel. Let's start with the bad. The water wasn't very hot/ more luke warm. They ran out of food the second week i was there for almost a week. The guy went to the hotel next door to borrow food for breakfast. Now the good. The room was clean and spacious The bed was comfortable Never saw any bugs Hotel is in a good location/ close to stores ect The folks who work there are very nice and helpful especially Ryan/front desk and Patricia/kitchen There is always someone at the front desk. My room key never deactivated. The pool is indoors and heated. I would highly recommend this hotel.

Staff very friendly. Room clean and bed comfortable. Split air very noisy. Common areas need…read moreupdating and cleaning. Breakfast was not good. For the price a good place to stay.

The cleanliness of the room was completely unacceptable, specifically the bathroom. Both the toilet…read moreand the tub were disgusting. The toilet appeared as though it had not been properly cleaned or updated since the hotel was built, with significant buildup around the rim. The floors and the overall state of the bathroom were similarly revolting. I have taken photos of these conditions and would be happy to provide them as evidence of the state of the room. It is ridiculous to expect a guest to pay full price for a room in this condition. Regardless of the location, guests deserve a sanitary environment, and this stay fell far below any reasonable standard. I can honestly say that I never intend to stay at this hotel again. You need to do better for your guests. I promise you the CEO or the FCO or the COO. Would never live in this type of condition. Never so why should we pay a monthly fee or weekly fee or daily fee to live in this type of condition? While there are making millions off the guess. I'm living in the fancy homes in mansions. They want us to live like this. Give the hotels a great 5 or fours and walk away. I don't say nothing with this. We need to do better this is ridiculous. This should not be. A condition of a hotel, will you have to leave your head? I use the bathroom or the ironing board or the iron. I would not recommend this hotel in this condition. Do better test, do better.

The cleanliness of the room was completely unacceptable, specifically the bathroom. Both the toilet…read moreand the tub were disgusting. The toilet appeared as though it had not been properly cleaned or updated since the hotel was built, with significant buildup around the rim. The floors and the overall state of the bathroom were similarly revolting. I have taken photos of these conditions and would be happy to provide them as evidence of the state of the room. It is ridiculous to expect a guest to pay full price for a room in this condition. Regardless of the location, guests deserve a sanitary environment, and this stay fell far below any reasonable standard. I can honestly say that I never intend to stay at this hotel again. You need to do better for your guests. I look forward to hearing how you plan to address this issue and resolve my experience.

Daily room service. It's a bad deal returning from a rainy ball game to find unmade beds and dirty…read moretowels and no apology. "We don't clean rooms on a two night stay" They won't have to worry about a third night.

While passing through Tupelo, MS recently, we stayed at the Holiday Inn for 1 night. While I…read moretypically do not stay in Holiday Inns, my experience in the past has usually always been good. This hotel was worn and tired. There were marks all over the walls and it could definitely benefit from a refresh and update. However, the bed was clean, which is what we needed.

I have stayed in many IHG hotels. I have never experienced what I did at this one. The room was a…read morewheelchair accessible room as I was traveling with my elderly mother. Upon walking in, the smell of urine was overwhelming. We immediately reported this to the front desk who offered us a Febreeze type product to spray. The carpet was like walking on a sponge. When using the shower, after walking across the floor, there were dirty feet print in the shower with hair. This was from the floor! My mother used the shower, which really was only a drain in the bathroom floor. It did not drain which caused standing water that we had to cover with the towels so the bathroom could be used. The desk chair in the room had stains. There were no other accessible rooms available and we had no other option but to stay. At checkout, I reported this. The only response was sorry. Worst experience in a hotel ever. I would not stay here again. I honestly should have requested a refund. Just terrible.

This is a beautiful Holiday Inn! We got a suites and it we'd huge and spotless clean! From the…read moremoment we stepped into the lobby the air was clean and fresh and the staff was warm and inviting providing a IHG member care package at checkin. Our room was spacious and clean and the bed was fresh and warm and the huge bathroom had incrredible.shower pressure and pleanty of fresh towels. The fitness room was well equipped with weights and bikes and treadmills and the pool was clean and warm. The continental breakfast was hot and delicious and the selection was incredible. Eggs, sausage, pancakes, bacon, oatmeal, juices and tons of other stuff. The location is walking distance from shopping and fastfood. I loved my stay here and I will certainly be back!

I was very excited to stay here, treated by a friend for a weekend stay. The front desk staff is…read moreokay, pleasant, but there was some kind of judging undertone that was weird from one of the young men. For a nice hotel I was incredibly dissappointed with the bath linens. Towels and a bath mat that you would find from the cheapest budget hotel ever, truly awful. Bed was very, very soft, comfy but not supportive. TV? No instructions, no piece of paper in a nightstand or anywhere, called the front desk, the young man was super pleasant but had no idea of how to operate the TV. There is no info anywhere as to when and where you can get coffee (turns out it's hidden in a corner on the first floor), no information other than a plastic frame advertising the restaurant and upper bar with no hours, no menu,,, you get it. The young man kindly offered to have maintenance come to the room to show me how to operate the TV - no way, already showered and in pjs, and did not want someone coming in to mansplain to me how to operate a TV!!!!!!! TV is ancient, poor remote that is not hardly working. This is not a comfortable hotel, it feels cheap, they took the 'graduate thing way too far, there's no where to get a bottled water or complimentary coffee, no fruit anywhere (even the cheapest hotels offer a basket of apples or something), and for a hotel with their price? DO BETTER. This is a self park, bring in your own luggage, uncomfortable overpriced hotel. All of the seating in the lobby is overtaken by students who allowed to study at the hotel. It looks messy, stuff all over the place, no where to sit FOR A HOTEL GUEST!

This is one of the nicer and more enjoyable Hilton properties I've been a guest at - and by far the…read morenicest hotel I've stayed at in the Oxford-Batesville area. First off - the location as it relates to the square and the campus cannot be beat. You walk out the front door and you're essentially on the square. We were there on a weekend and the parking was a little chaotic and left few if any spots - which was frustrating - but that is accurate of Oxford almost anywhere on a weekend (traffic, parking). The parking lot is safe and I felt fine leaving my vehicle there. Parking is $15/day. The staff is top notch. I was greeted by all staff and they were professional, friendly, and accommodating. You should feel like a "guest" at a hotel, and they accomplish that. The lobby is very welcoming and a nice place to hang out - whether you're people watching, drinking coffee, or working. Lots of tables, chairs, outlets, etc. They have a coffee shop/bistro downstairs, as well as a rooftop restaurant/bar upstairs. We patronized both and they were both good - especially by hotel standards. Our room was both "boutique'y" and modern, which I liked. All the room amenities you'd want and expect. I guess if I had to offer a downside for the room - they did not offer online/streaming tv, just cable, but that is getting pretty nit-picky and we weren't in our room that much to need it. The prices of this hotel (and essentially all in Oxford) fluctuate drastically depending on the day/weekend. On a high volume weekend I suspect this hotel would be incredibly expensive. All in all - I would most definitely stay here every time I was in Oxford (assuming I could afford it). Cheers.

This place is definitely a ripoff. We had reservations for 3 rooms for my family and another…read morefriend who had talked to Brian there to get our reservation had four rooms. The Sunday before we were to be there on Friday an Indian guy called me and said they would not honor our reservations. The person at the motel had made a mistake. Tried jacking up the rates. We canceled. After seeing the place glad we did. I have slept in barns that was cleaner. What a ripoff

Title: Avoid at All Costs - 14 Days of Filth and No Housekeeping…read more Staying at the Best Western New Albany, MS was an absolute nightmare. I'd rather camp in a parking lot than endure that again. No housekeeping for 14 days. Despite putting the service sign out daily, I was left to buy my own toilet paper, take out my own trash, and even vacuum my own room after cockroaches - because apparently, DIY housekeeping is part of the Best Western experience here. After escalating my concerns to the manager after 8 days of kindly requesting a clean towel and taking out my own trash, he graciously let me switch rooms (thankfully no rust stains this time) and gave me a $50 discount for that night, which didn't even cover the mattress cover I had to buy to hide the mystery stains on the mattress in the first room or the slippers required to keep my feet and socks from turning black on the carpet. Oh, and don't forget the brown, sediment-filled water that came out of the tap. I had to get bottled water just to brush my teeth. This isn't mentioning the broken fridge, construction noise, broken equipment in the gym and business center. Those are minor inconveniences. It adds to a wholistic nightmare. The cockroaches were a delightful bonus. If you're thinking of staying here, reconsider or bring your own toilet paper and vacuum. I could also save you the trouble and will happily lend you a tent.

We stayed at the Lee House in Water Valley in late October. We found it to be very convenient to…read morethe shops and restaurants in town and also to nearby Oxford, but without the crowds and congestion. The Hoy House itself was tastefully restored and furnished. We are looking forward to staying there again. I would give it two thumbs up!

From the owner: The Lee House is a charming 1908 foursquare. A whole house nightly rental which has three bedrooms…read moreand two baths.

The room was dirty, air unit made a high pitch noise every half hour, dirty carpet, dirty window,…read moreconstant leaking faucet, bathroom door would not close completely, tub was chipped , wall was scraped from furniture and manager would not respond.

Stayed at the Hampton Inn in New Albany, Mississippi and had a great experience. Check-in was super…read moreeasy with the digital key, which made everything quick and convenient. I also really liked the large selection in their Sweet Shop--lots of snacks and drinks to choose from, which is always nice when you're traveling.

Absolutely spectacular Holiday Inn Express - easily the best IHG experience we've had on our…read morecross-country trip. The rooms are clean, spacious, extremely affordable, and the staff is 5-star, especially the late night host, Chris. The professionalism, kindness, and consideration at this hotel are as spot-on as their location for travelers in the crossroads. Plus, the pool is very clean and quaint. The most special part of this unique location is the glorious, massive crucifix, which is lit up and can be seen from the freeway. There is a magnificent sitting area, pristinely unkept, with plenty of benches, Bible verses, and the ability to enjoy a quiet corner at night. Christian families who take an extra moment in the morning will be particularly pleased with this location. IHG should use this as a model location for HI-Express

Disabled Veteran Files ADA Complaint Against Mississippi Hotel Over Service Dog Access…read more WINONA, MS (July 2025) - A family reunion turned sour for Disabled American Veteran and retired federal employee William F. McCasland, who alleges he was discriminated against by hotel staff at the Holiday Inn Express North in Winona, Mississippi, due to the presence of his fully trained service dog, Toby. McCasland, who traveled from Connecticut with his wife Karen and their service dog, described an "unwelcoming and distressing" encounter with hotel management on July 19th, after initially enjoying smooth check-in and communal dining experiences. Despite wearing veteran apparel and receiving gratitude from fellow guests, McCasland says hotel staff targeted him and told him he could not remain in the dining area with his service dog--a clear violation of the Americans with Disabilities Act (ADA), which mandates public access for service animals in dining and other communal spaces. "I kindly explained the law," said McCasland. "But the hotel clerk insisted it was 'policy,' and asked me to leave. It was deeply unsettling. My service dog is trained to help me manage anxiety. The ordeal triggered the very symptoms he is meant to help me control." McCasland noted the inconsistency among staff: while the manager, identified only by a wall plaque as Mary Graydon, stated dogs were not allowed in dining areas, other clerks had previously not objected to his presence. After reaching out to IHG's corporate office that same day, he was told the matter would be handled by local hotel management--yet received no callback, resolution, or accommodation. "This wasn't about noise or disruption," McCasland added. "It was a failure to uphold federal law and provide reasonable accommodation. Families gather, stories are shared--and veterans like myself rely on the protections the ADA guarantees." He reports that his final day at the hotel brought only vague assurances: he could eat breakfast as long as "no one complained." But as McCasland points out, ADA guidelines explicitly state that fear of dogs or allergy concerns are not valid grounds for denying access to a service animal. Now pursuing legal action and having filed complaints with both the Department of Justice and ADA authorities, McCasland hopes sharing his story will raise awareness and drive accountability across the hospitality industry. "Service dog discrimination is real. I want others to know their rights--and I want businesses to respect them."