We hired Texas Elite Flooring to replace the flooring and repair drywall in our condo after some…read morewater damage. A decision I deeply regret. The signed contract, dated Mar 19, 2025, listed a start date of Apr 14 with a pessimistic projected completion date of Apr 19. We paid ~$5K for material + 25% labor upfront as agreed. 1. Unreliable Scheduling and Dishonest Communication Work began with a full day on Mon, Apr 14, but then the crew was absent for the next three days (Tue-Thu), despite daily text messages from the project manager (Shae) saying they'd be there "tomorrow." Thu night, he texted: "... Floor could be done tomorrow. ..." Friday, they showed up briefly and made minimal progress. Shae said they would complete everything on Monday, April 21 [contractors are not allowed in our condo during the weekend]. Trusting that commitment, we did not extend our Airbnb rental (which we were using to stay with our cats during the work). Mon, April 21, they showed up but did not finish the work and never informed us of the delay. I had to rebook the Airbnb last minute at a significantly higher cost. The pattern repeated: Tue morning: Promised completion that day -- they didn't finish. I rebooked Airbnb for another night at an even higher cost. Tue night: Promised arrival "EXACTLY" at 8:30 AM on Wednesday, with completion by 9:30 AM Wed, Apr 23: Arrived at 10:38 AM and stayed until late afternoon and still left without finishing. Since I missed the check-out time at the Airbnb, had to rebook for another night at an even higher rate. At 11:54 AM on Wed, while they were still in the condo, Shae sent me a final bill -- with no mention that part of the work was incomplete. 2. Unfinished Work and No Disclosure When they left, we found: (i) A closet (~10' x 4') was never demoed or re-floored [pic] (ii) Baseboards and QR were not installed in some areas. These baseboards were removed by the water mitigation experts in Jan (well before Shae made a bid for the job). [pic] Despite daily communication, Shae didn't mention even once that these parts of the job wouldn't be completed. 3. Deflection and Excuses Instead of Accountability When I raised the concern about the baseboards, the responses I received from Shae included: "?" [bewilderment] "Where are they?" "Whoever took them off should of saved them for us" When I said that this is something that they should have communicated before they left, Shae's response was. "We do not know everything" "Until the job is started or finished" followed by ... "The work on the work order is completed " "Here are your next steps: 1) pay us for the work we completed and that we agreed on. 2) call a painter, and get your new Sheetrock muddled and painted ..." I was understandably upset when I received this text. I had hired them to replace the flooring in my entire condo. I did not expect to have to hire another contractor to finish the work. 4. Escalation and Threats Above exchange was on Thu, Apr 24. The next day I texted Shae, thanking him for the suggestion: "Thank you for telling me what my next steps are. This is very informative." In response, I received the following threatening messages: "If you don't pay us by tomorrow at 8am and have my check ready, I'll be filing a police report with my lawyers tomorrow for theft of services of over 3K. Choose wisely sir. Have a blessed day..." "I had patience with you, but I'm done." ... "But you have ignored us, and also have laughed at our messages, when I have a contract that you signed about the services. Don't think this is a joke ["sheriff/cowboy" emoji] "Do you understand me?" To this I replied. "I never said I won't pay". Shae's reply: "You said the job isn't done. It's done." "Now will you pay or not ?" I felt this level of escalation -- simply for asking about undisclosed, unfinished work -- was completely inappropriate. I did end up paying. I was naive enough to sign a written contract that was sufficiently vague: (i) Contract just said "replacement of flooring". Did not mention sq. ft. So even if they just replaced 75% of the floor, I could be legally obligated to pay the full amount since it meets "reasonable expectations" per TX Law. [src: reddit] (ii) Shae conveniently left the field "Contractor shall complete this work on" blank and instead included the date under description of services. This absolves of him of liability if the work is not completed on time. Again, something I should have seen before signing. 5. Quality of Work: The flooring work was fine. But the drywall repair was shoddy (pic); also damages to our front door (pic) and a french door. The project ended up costing me nearly $1K in Airbnb rebookings, caused enormous stress, and now I will incur additional costs to complete the job. In my opinion, Texas Elite Flooring is not a professional and trustworthy company. and I found Shae's behavior to be dishonest and in the end threatening.

From the owner: At Texas Elite Flooring, we bring craftsmanship, reliability, and style to every floor we touch…read more Whether you need expert installation of hardwood, tile, laminate, or vinyl — or you're shopping for premium flooring products online — we’re your one-stop solution. Our team of skilled contractors delivers top-quality results on time, every time. Plus, with our easy-to-shop online store and personalized customer service, upgrading your home has never been easier. Licensed & insured Local Texas experts Transparent pricing 5-star service Let’s make your floors elite.

Wes and his crew are amazing! I called last minute, he showed up to give me a more than fair…read moreprice. Even had a break in the schedule amd work started 2hrs later. In under 3 days my yard (wish I had taken pre work photos) transformed from the dead forest to an open (completely cleaned up) area of trees that now show life, and room for new growth!! Can't promise he can always be available in 2hrs but I guarantee he will showw up give you the best price for the exceptional quality of work him and his crew provide. Wes is extremely knowledgeable and his crew is highly trained and works diligently and efficiently. Nicole

Quality work. Very pleased. Matched tile from 2 different directions beautifully. Would use again…read moreif I need more flooring work.

We had a great experience working with Zack from Trinity Tile on our fireplace tile project. From…read morestart to finish, Zack was extremely professional, communicative, and easy to work with. His craftsmanship was excellent--every detail was done with care and precision, and the finished fireplace looks beautiful. He showed up when he said he would, kept the workspace clean, and made the entire process smooth and stress-free. We couldn't be happier with the results and would highly recommend Zack and Trinity Tile to anyone looking for quality tile work.

Zack did a phenomenal job replacing the tiles in my shower. Even the plumber--who came in to handle…read moresome additional work--was so impressed that he asked for Zack's contact information on the spot. From start to finish, Zack was exceptionally responsive, professional, and easy to work with. He puts a lot of attention in his craft, which speaks volumes! He also offered a few design suggestions I hadn't considered, which led to a much more refined and polished result than I originally envisioned. Beyond the quality of his work, he was thoughtful about protecting my home, carefully covering and prepping the work areas. Zack is clearly experienced and takes pride in what he does. Highly recommend!

Matt is awesome!…read more He's super professional, and funny - a pleasure to be around. He worked very fast and did an awesome job on every project.. from hanging a few lights, mirrors, putting furniture together, etc. I'm very particular and he far exceeded my expectations! I highly recommend him for any work around the house.

Matt sent Craig out to evaluate my needs and give me a quote. I spent an hour with Craig. I…read morefollowed up multiple times and never received a quote. Very frustrating to waste my time.

Recently relocated to the area and needed work on our house. We are so happy with our experience!…read moreIt was nice to shop in my own home because I could really see the colors in the lighting of my house and with my wall/furniture colors rather than in a showroom and there were tons of products and variety to choose from. Great customer service, answered all my questions and were very professional! Highly recommend!!!

From the owner: Floor Coverings International is a premier flooring company serving the greater Hill Country area…read morewith high-quality flooring design and installation services, with options that match your lifestyle, personal design, and price-point.

David is a pro and got our carpet in faster then we expected!…read moreWe will be hiring them for all our floor remolding in the future. Cannot recommend him enough!

We had had vinyl planks installed 2 years ago and the planks are no longer being manufactured. But…read moreDavid Williamson discovered a different manufacturer, and was able to match our existing planks! I can't tell the difference between the two, the job is that good!! Thanks David!!!

AGN Services was one of three contractors we interviewed for a light bathroom remodel. Armando was…read morevery attentive and it was clear he know a lot about construction quality. We ended up selecting his company because he was the most professional and pricing was right. Bathroom turned out great! His crew paid attention to detail and the tiling/drywall work was impecable. We were in the process of getting our house ready for sale, and Armando ended up being able to do a lot of extra work for us including interior painting, fixture install, and new door installation. Overall, I would highly recommend!

~Cannot recommend enough!~ I stuck gold working with Armando…read moreand Robert for my home renovation. First off, they were more than flexible working within a tight tight time frame. We had one month to get through all demo and get all new flooring in, and they worked so fast to make sure we could move-in in time. They are some of the best communicators to make sure I was ordering what we needed in time to keep us on schedule, and they provided great direction when my ideas might've not have been the best. They explained why we might need to pivot and wow did it pay off. Armando and his team worked with us for budget-friendly creative solutions across our kitchen, bathrooms, adding a sunroom, and adding a 4th bedroom. The house turned out beautifully, and we are so lucky that we went with AGN for our project. We will definitely be working with them again for our second phase of renovations.

Great communication, solid work, honest and reliable! Ben will most definitely be my go to person…read morefor a handyman, I'm happy to give him my business. Thank you so much!

One of the best handyman out there in Austin area. Ben been helping me with few projects. Always on…read moretime and easy to communicate with. Would highly recommend him for anyone looking for handyman work.