BrightStar Care team is great. We had a team of 2 caregivers over our 6-month period…read more Caregivers were capable, professional, reliable, knowledgeable, and patient. Both my pareby and our family had peace of mind knowing Dad cared for and safe. The admin team was super - easily accessible and always worked hard to accommodate our requests as quickly as possible as Dad's care needs changed over time Highly recommend

My family has been working with BrightStar for several months. Our son is mentally and physically…read moredisabled. It's hard to have confidence and trust in people that come into our home and replace us, even for a few hours. It's more difficult because of all the complications that our son has. We became connected with BrighStar and that has changed. At this time we are working with J.P. in Venice. It's very nice to walk out and know that Christopher is in good hands. Not only does J.P. like working with us, he likes working for Brightstar. He likes the team approach and the continuity of care that his company has in place. I heard him say this today and I knew he meant it. If an employee likes their company, that says a lot to me. Thanks, BrightStar!

Dear Casey, Thank…read moreyou for your support in caring for our mother, Judith. We don't know how we could have done it without your lovely staff, who guided us through everything. I know it was not an easy request when I asked for my mom to be released back to her home late on a Friday evening. I appreciate that you helped us make it happen. It was so good for my sister, her partner, my daughter and I to be together in those last few days as we cared for our mom and each other. Our mom was really suffering in body, mind and spirit and for us to have the control of her comfort in our hands was the best possible gift for her final days. She died on the following Wednesday morning. Transporting her Monday, as the assisted living facility recommended, would have been way too late. We have been telling everyone how wonderful your company is.

DO NOT USE THIS HOPSICE COMPANY!!…read more In difficult times, it is so important to have health care providers you can trust for the comfort and safety of a loved one. This company gave us a horrible experience and did not ease any of the stress or burden that comes with having a family member in the last stages of life. The director was incredibly unprofessional, rude and unempathetic towards me and my family. She called us names, berated us over the phone and did not send us physical support (social services etc..) when we requested it. My family member trusted them to support him and his family, and they failed to do this in any way shape or form. Unfortunately, the only thing we can do now is to get this message out to as many people as possible to ensure that no one ever has to go through the horrible and distressing experience that we had with this hospice company. Please please look elsewhere in your time of need.

I had to beg for help. The nurse and social worker were great but we needed help no one would…read morerespond. No end of life help.

Their plan is to get you gone so ins company isn't paying medical bills for a long time…read more Biggest mistake made was trusting them to CARE. Wanted hospital bed 23 hrs after she passed away. I firmly believe had we stayed with pinnacle home health she would still be here. Pinnacles goal was to get her better and it was working. Joined Tidewell and gone in 2 months. They didn't DO anything to cause her illness but they didn't do anything to get her better either. Don't do it unless your parent is legitimately close to death. Mine wasn't when pinnacle had her. Her spirit went down after we switched.

This place is now a Tidewell hospice. It is very nice: big central courtyard, big square of quite…read morespacious rooms surrounding it, each room with a lanai, a wheelchair-accessible large private bathroom, and a convertible couch/bed for family members, and looking like a nicely decorated room at home rather than like a hospital. As you would expect, it's very quiet, but there is a piano and a nice lounge with free coffee, tea, and cookies for patients and family members and the volunteers. Menu items are available from morning through early evening for the patients, and there are also vendos for family members who want something more than cookies but don't want to leave the premises. Security includes having to be buzzed in and signing in and out. Staff are attentive and sensitive to family's needs. Parking is pretty tight, as it is a campus with other buildings served by the same parking areas. They will ensure that you have a chaplain visit within a day of your loved one's arrival; this is very low-key and ecumenical, another thoughtful feature.

My mother used hospice for about a week prior to her death. At 93 years old, she was never…read morediagnosed with Alzheimer disease. Yet, the Hospice MD listed this as her cause of death on the death certificate. The MD obviously assumed this after meeting her in an unconscious state. Really? How about multiple organ failure or age related death? It is certainly not worth the added grief of pursuing a change on the death certificate as we need to have many copies for all of her various accounts. But I am very disappointed that accuracy is not important to Tide-well Hospice. I can only assume that this was the easiest way to move on to the next source of income. I am not ignorant to the system or the Tidewell monopoly on end of life care in Sarasota. My career has been in healthcare in Sarasota.

Giving this place one star is even too much. Poor quality care and way under staffed. When you ring…read morethe bell they might come by an hour later... Very highly do not recommend.

My mom was at this facility for about 1 month. She was very happy there, and therefore I was very…read morehappy. They not only provided excellent medical care, they provided emotional and psychological support that she so desperately needed at that point in her life. The facility is beautiful I cannot recommend this facility enough. Special thank to Audrey CNA (thank you, thank you, thank you) and Kim (nurse)!!