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Carter's Babies & Kids

3.0 (4 reviews)
Open • 10:00 am - 8:00 pm

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3 years ago

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11 years ago

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9 years ago

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Rollys Baby Boutique - Beautiful clothes for infants to toddlers.

Rollys Baby Boutique

3.4(9 reviews)
0.1 mi
•$$$

I will start with this: Rolly's has a great product selection. The store is a bit cluttered…read more(particularly the upstairs portion) but it was great to see the full-sized nursery sets in person rather than online. My frustrations: - Staff is incredibly rude/speaks down to you. - Staff/store processes appear very disorganized and unsure about their offerings. Wrote my order on a sticky note/piece of paper and lost it twice in the matter of 15 minutes. Example of rude staff: First, I was told 8-10 weeks for delivery. Fine there, no issues, ordered plenty enough in advance. At the 8-9ish week mark, I called and checked for an update. I was told Million Dollar Baby had a nationwide outage and they can't check anything. (That's also fine, I get it) However, the staff made me genuinely feel like a bother for calling and asking, and I felt like an inconvenience. The lady on the phone repeated herself about 6 times when I kept saying "okay, understood, thank you" and just kept emphasizing that it wasn't their fault. I wasn't rude, didn't question anything beyond the estimated delivery date, and was genuinely confused. From point of order, I was told many times their delivery driver would call me with a quote so I could decide on delivery including assembly, or pickup. It took until week of delivery to get that quote so I was then stuck with a choice made for me. Two and a half weeks before delivery, Rolly's called me and told me the delivery was ready. A week of silence went by, so I called to find out when delivery would occur (we are working folks and don't just have people home on demand) so we can be prepared. Again, made to feel like I absolutely just ruined their day by calling, I was told I'd hear something later that day. Never did, took another week and a half and two more phone calls with the rude staff. The customer service absolutely is bottom of the totem pole. Nick the delivery driver, once he was given my contact information from Rolly's, was incredibly kind, responsive, and professional at delivery. For spending over $4K in one visit, even if I was spending $4, bare minimum expectation is always kindness and decent customer service. For these reasons, I will not recommend Rolly's, nor will I be returning. I have told several expecting families it is not worth the hassle, and to just not bother with Rolly's. There are several comparable boutiques in the Triad/CLT area that are comparable in product offerings, that care I'm an actual person and not an annoyance, that I recommend instead. Thanks, but no thanks.

The lady who was working was very rude. I understand that they might not want us parking in their…read morelot for other stores , but we don't need to be rude and disrespectful to people

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Rollys Baby Boutique
Rollys Baby Boutique - Summer time is here.

Summer time is here.

Rollys Baby Boutique - Toys, toys, and more toys. Just right for little ones.

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Toys, toys, and more toys. Just right for little ones.

Once Upon A Child

Once Upon A Child

2.0(31 reviews)
2.2 mi
•$$

We have only visited a Once Upon A Child store once and it was another location quite a while back…read more We've not gone back because the employees were so impolite. This was our fist visit to this location and it will be our last to any Once Upon A Child ever. Once Upon A Child is a reseller of children's clothes. They also have a few toys and strollers and such, but the real content is the clothing. The brands they sell range from Ralph Lauren to Walmart and everything in between. The clothing we found was in very good shape, much of it like new. Prices tended to run (for the 3T sizes) around $2.50 to $4.50 per item. Very good when the child grows out of things so quickly that you never stop buying more clothes. The problem, though, was not the inventory, but the people. The employees are guaranteed to ignore you and not smile. They are either talking to each other or talking on their cell phone in casual conversations while they move clothes around. When we took our items to the counter, there were eight employees there, some behind the counter, and some in front. I know there were eight because we stood there for so long with nobody acknowledging our existence that I had time to count them a few times. There was no other customer up there, just my wife and I and eight employees. I asked if we were in the right place to check out (it's the only counter in the store) and one of the ladies who had been moving things around came to help. She was polite, gave us a smile, and checked us out. I would never return.

Poor customer service. I purchased a DVD yesterday and did not realize the cashier did not pull my…read moredvd from the back when checking me out at the register. The only options I am given are to drive 30 minutes to the store to get the dvd or a refund. They would not offer an additional store credit or an apology for their employee's mistake and wasting my time and money. I will not be a customer here in the future.

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Once Upon A Child
Once Upon A Child
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Carter's Babies & Kids - accessories - Updated July 2026

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