***BUYER BEWARE***
You had better make double sure you are buying exactly what you want. Or make super sure your significant other (wife, husband, etc.) wants what you're buying. There are NO REFUNDS whatsoever. They will offer store credit, but if you're like me and don't wear a lot of jewelry then you're pretty much S.O.L. Also, you could give it as a gift to someone else.... Buuuut, my family all live out of state and don't really wear jewelry either...
Now, that being said, the employees that I spoke with - including the owner (husband talked to him) - were all extremely friendly. Unfortunately I'm stuck with a $250 necklace chain that is too short (and that I did not want to begin with).
Lets give you, the reader, a little backstory... It was the middle of November when he asked what I would like for Christmas this year. I took to Amazon with a frenzy. My list was chocked full of anything from a spice rack on up to a new living room set and everything in between... Heck, I even consolidated lists from previous years with the new things I was picking out (there were close to 50 things to choose from - all I would have been happy to receive). However, on December 24th is when he finally did his Christmas shopping... I dreaded it when I saw the charge from this company... But, hey, he did a good job last year - I should have nothing to fear...
Christmas morning......... I opened the box and had to hold back tears from what was in it. A $250 necklace chain.... Why did it hit so hard? I should be thankful he got anything at all... Don't get me wrong, the sentiment was nice.... But I have had this happen so many times before.... "What would you like?" they ask. "Gift cards or here's a list". I'm a pretty simple gal really.... Mainly because MOST places offer returns and refunds... Unfortunately, it looks like I'm off to a different jewelry store or a pawn shop to try and recoup some of the money that has been lost to Cartersville Jewelry Exchange...
Just wanted to close with a reiteration that the staff were all nice - unfortunately I do not agree with their return/exchange policy. When asked why it was this way - it's because they do not have a gemologist or metal(ologist?) on site and would not be able to tell if the piece your selling to them or returning is actual real jewelry and not costume pieces... Now, that being said, what if I had taken and replaced the gold necklace chain I had purchased with costume jewelry and then came in and exchanged it for an item for the same price? Wouldn't you be out that amount of money anyway? Heck, we even offered for them to basically buy the item from us, but was told that they wouldn't do that either. Seems odd to me. I wouldn't mind taking a hit of $50-$75 seeing as how you would make that much once you sold it to another person, but hey, that's just me.
So, be careful, and I would recommend shopping where you can get your money back if there's an issue. read more