Cartier

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My wife and I stopped by this Claire store inside Topanga Westfield Mall to look at earrings for…read moreour baby daughter. We got our daughter ears pierced at another Claire location so we wanted to see the earring options when we want to change them. There was only one lady working when we came to the store. We were the only guest inside and she let us browse in peace. They kept the earring display near the checkout counter. We saw the one we got our daughter on there and now have an idea which one we want when we plan to change it out.

I've always heard bad reviews about Claires piercings but chose to ignore. Please please don't. I…read moregot my second piercing and honestly the piercer was fine; she went higher as per my request with the piercing, gave me great insight on which earrings would look best, etc etc. However, a big red flag was when she opened the drawer to start and pulled out a whole plastic bag full of piercing guns. These did not look new and they were all different colors and brands idk it wasn't to be trusted. From my understanding, piercing guns are supposed to be single use as they are difficult to sterilize but I think I just trusted that it would be fine. As a result.... my ears are in so much pain with both sides are completely infected (yes I used the solution very very thoroughly twice a day). Unfortunately, I also chose a smaller size earring and the skin surrounding it has become so swollen and full of puss that it is kinda swallowing the earring so essentially it feels like the earring is completely flat or like apart of my ear. I don't even care abt whats going on but it hurts so bad and is preventing me from sleeping well. I think I paid around $80 for the entire service, cost of earrings, and the solution. I definitely would do your research and find another alternative-- preferably with an actual needle since it's supposed to have a better healing process or something idk. I'm not mad. Just disappointed.

Piercing hygiene

Inside the store

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Theres a piercing in that.

Madewell

2.9(12 reviews)

Madewell makes some of my favorite best fitting jeans so it was a huge disappointment to walk into…read morethis store and not be acknowledged at all during my entire shopping experience. I was literally kneeling down and digging through racks of pants without any employee offering to assist me in locating jeans or finding my size. This is why I avoid in person shopping as why would I give the employee sales credit for her sitting on her phone the entire time I'm finding my own clothes? I will not be returning to this location, the location on Ventura in Studio City has much better trained staff and people able to provide basic customer service skills. Edited to add: It was Breanna T that ignored me and was on her phone the entire time I was in the store.

I've walked in there three times now wanting to buy a few jeans, but NO ONE saids hi to you there…read more Employee don't say hi to you or acknowledge you as a customer. Heck I didn't even know they were employees until they went up a step ladder. Prices seem fair and I would have bought a few pairs, but the workers act like robots. Not even a hello. So I walked out without purchasing again. I'm not even ugly but the workers here made me feel ugly and unworthy of spending my money here with them. Good customers service doesn't cost them anything to do but it cost them over $500 in sales losses that I didn't spend with them. Management, is this your trained policy?

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Off The Market

5.0(1 review)

0.8 mi•Canoga Park

These guys are pros , walked in for one thing ended up with 3 shoes , Chris is very knowledgeable…read moreand I will be coming back!

From the owner: Hi guys welcome to Off The Market LA, we are a small business located in Los Angeles, CA. We buy,…read moresell, and trade sneakers, clothing, and accessories. Drop your shoes off to get them cleaned or even restored with our detail service and restoration. Please follow our socials to stay up to date with everything we have going on. We love and appreciate the support!

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Nike Dunk High Retro Vintage Panda

Garage

2.4(18 reviews)

Associate at the register provided terrible customer service and very entitled and rude. She…read moreinsisted on getting an email address when I repeatedly declined. Will not be shopping here anymore.

I walked into this store yesterday morning, the store was empty. There were 3 sales associates…read morechatting at the register, no one even said hello. Bad customer service.

Garage! They have the best trendiest merchandise!

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Garage! Their fitting rooms!

Levi's Store

3.5(11 reviews)

0.1 mi•Canoga Park

I stopped by this Levi store inside Topanga mall yesterday while my wife was shopping at other…read morestores. I was looking at their jeans to see if they have good baggy pants but didn't see any. I took a look at their shirts as well but the style just wasn't for me. A worker asked if I needed any assistance and I told her I was just browsing. I saw that they do some tailoring work here but it is pricey so be aware of that.

Very friendly staff. Great selection. Harper the in-house tailor is friendly, efficient and a great…read moreasset to the team. Thank you Harper ;)

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Abercrombie & Fitch

2.6(12 reviews)

Marlon and Liz are the best employees they helped me for 1 hour and were very patient with me. This…read moreplace is amazing you should definitely come here

This is the second time I've come into Abercrombie to return something and told the staff I did not…read morewant it refunded to my card -- I said I wanted to exchange and buy something in-store. And what do they do? They put it right back on the card. I don't even have that card. I spent 45 minutes walking around the store picking out new stuff just for them to mess it up again. Why would you refund to a card when the customer literally says they want to exchange it? Two employees. No listening. No common sense. Just a complete waste of my time. Do better.

Alexander Ludwig

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American customer service needs some work!!!

J Jill the Store

5.0(1 review)

I like to shop at this brand because service is good. They will start a fitting room for you while…read moreyou shop, trey will bring more sizes etc and usually items in the clearance area are an additional 30% off in average . Their clothing runs on the larger boxy side, few fitted items. If you wear a size L generally a size Small-Medium will fit you with this brand.

Tiffany & Co

2.8(143 reviews)

I wanted to share our experience at Tiffany & Co. while shopping for a 40th anniversary ring for my…read morewife. We had first visited a nearby high-end jewelry store but were not impressed with their selection, so we decided to stop into Tiffany's. It was our first time there, and we were warmly greeted by the security guard upon arrival. Our sales associate, Noush, introduced herself and took the time to listen carefully to what we were looking for. She guided us to a beautiful selection of rings. We were immediately drawn to the Tiffany Knot ring because of its unique design and variety of finishes. Throughout our visit, the staff was attentive and even offered us water. Noush was friendly, knowledgeable, and never pushy. She gave us the space to make our decision at our own pace. We told her we wanted to think it over and would return after lunch. She encouraged us to take our time so we'd feel confident in our choice. When we came back, we were again warmly greeted, and Noush escorted us to a private showroom. She offered us champagne and chocolates, which were brought in by another staff member. After confirming our selection, Noush carefully reviewed sizing and let us know the ring would need to be ordered and sized, which would take a few weeks. To our surprise, it arrived in just 11 days. We returned the following day to pick it up and were once again warmly welcomed and taken to the showroom, complete with champagne and chocolates. Noush presented the ring, and it was even more beautiful than we expected. Overall, we highly recommend Tiffany & Co., especially Noush. Every member of the staff--from the security guard to the sales associates--was professional and welcoming. We truly enjoyed the entire experience and look forward to returning for future jewelry purchases.

Had two rings that needed cleaning. Was told it would take two days and each ring would cost $25 to…read moreclean. Very tacky from a high end business to charge to clean jewelry purchased from them. Very disappointed.

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Sanrio

4.4(24 reviews)

0.1 mi•Canoga Park

i love this sanrio store go here and buy everything! the customer service is amazing and they have…read morea variety of things from socks chopsticks to plushies and squishes!

This isn't a real Sanrio store. This is a tiny shop with a handful of Sanrio products and a bunch…read moreof generic Asian products that look cute but have mystery characters on them. No Pochacco, no kero kero keroppi, no kiki & lala (little twin stars) and they had ONE cinnamaroll bag. Everything else was el-generico from some other company. The people behind the counter (old man & old woman) also stare uncomfortably at their customers and are not friendly. My kids picked a bunch of overpriced things out and when I went to purchase them the old woman was so rude. Did not greet me, pointed at the credit card machine over and over in an overly obnoxious way and didn't thank me for my business. And mind you, I spent over $100 on random stuff we don't NEED. That does not make me want to go back. There are far better Sanrio stores and stores that sell Sanrio products out there. I'd rather support people who treat us nice than be treated like we are unwanted.

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Adidas

3.3(19 reviews)

0.1 mi•Canoga Park

Claudia was so knowledgeable and helpful! I've been looking EVERYWHERE for the Adidas Mercedes AMG…read moreY3 collection and calling around a couple of Adidas stores after StockX cancelled my order. Everyone, I got on the phone was just really dismissive or unhelpful. So I stopped in at Topanga. They didn't have what I was looking for. Turns out - it's sold out everywhere. However, Claudia was so patient and helpful. She tried to help me track down inventory and told me which stores got the collabs and other places I could try. She went above and beyond to make sure I didn't feel so disheartened about my cancelled order. She really wanted to make sure I was able to gift what I really wanted to gift. She is incredibly knowledgeable and just so kind to take her time to help me even when the store didn't have what I wanted in stock. It was exceptional customer service and she represents the brand well.

I had been in the market for new shoes for some time so I was excited to check out the Topanga…read moreAdidas. However, I was so disappointedly shocked to see that the shoe section at this location is next to nothing. They are definitely more focused on lifestyle clothing and some actual athletic wear. If you're looking for footwear, this isn't the shop for you. With that said, I did find a pair that would work for me. And there was another pair that I was on the fence on. Little did I know at the time that the other pair I liked was on sale on their app/website for $40 less than in store! So if you do happen to see something you like in here, be sure to check on their website first and see if they could price match. The staff here is A+ they're so friendly and helpful. When I did end up buying that other pair on the app & they didn't fit, I returned to this store & exchanged them in store and the staff there was so willing to bring out multiple sizes to make sure they fit properly & then exchanged things with a smile and quickly. It was a great experience. I will certainly be back to this store. I will just have my expectations properly set knowing to come here for clothing, not shoes. It's something I would, honestly, love to see them change.

Sandle

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11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

M B.

201

3 years ago

I am absolutely delighted to share my remarkable experience at Cartier in Topanga, and in particular, my unforgettable encounter with the exceptional Kourosh. I cannot praise Kourosh's outstanding service enough - he provided the kind of experience that is truly worth celebrating. From the moment we stepped into the store, Kourosh welcomed us with open arms, and his genuine warmth and kindness made us feel immediately at home. Throughout our visit, Kourosh provided us with unparalleled customer service, going above and beyond to ensure that our every need was met. His professionalism and attention to detail were second to none, and his passion for his work shone through in every interaction. Kourosh took the time to understand our tastes and preferences, and offered expert guidance and advice that proved invaluable in our decision-making process. His knowledge and expertise were truly impressive, and we felt fortunate to be in such capable hands. What truly set Kourosh apart, however, was his unwavering dedication to his clients. He was incredibly responsive and always available, both in person and remotely, making sure that we had everything we needed and that our experience was nothing short of exceptional. He treated us not as customers, but as cherished friends, and his kindness and generosity made a lasting impression on us. Overall, I cannot recommend Kourosh and Cartier in Topanga highly enough. Our experience was truly extraordinary, and we left feeling not only satisfied with our purchase, but grateful for the opportunity to have met someone as remarkable as Kourosh. His passion for his work, his commitment to his clients, and his exceptional service make him a true asset to the Cartier team, and I look forward to returning soon to experience his outstanding service once again. read more

rika a.

3 years ago

What a royalty experience!!! This place is the epitome of elegance and luxury. I have been a loyal customer for years, and every visit is a delightful experience. I must mention Julai, our sales associate, who is an absolute gem. She is incredibly professional and goes above and beyond to ensure our satisfaction. It's heartwarming to receive greeting messages from her during the holidays and new year. During our visits, Julai always offers us champagne and delicious chocolates, making us feel like royalty. Even when we had our kids with us, she made sure they were entertained and comfortable. Most recently, when I was purchasing a gift for my wife's birthday, Julai provided excellent recommendations. Her knowledge and expertise truly helped me find the perfect gift. I highly recommend the Cartier store to anyone seeking a luxurious and personalized shopping experience. The exceptional service provided by Julai and the entire team is unparalleled. read more

Sheila K.

Elite 24

107

161

553

2 years ago

I recently visited the Cartier store in Westfield Topanga mall to get my jewelry cleaned, and I must say, the service was exceptional. Having been to several Cartier locations, I can confidently say that the service at Cartier Topanga stands out. The staff was incredibly attentive, professional, and made me feel truly valued as a customer. The thorough cleaning and care they provided for my jewelry were beyond my expectations. I highly recommend this location for anyone seeking outstanding service and meticulous attention to detail. Cartier Topanga has earned my loyalty, and I look forward to returning for future needs. read more

Mayra Y.

2 years ago

My experience at Cartier at Topanga Westfield was exceptional, thanks to Mr. Kourosh Hosseini' attentive and super helpful service. He made me feel incredibly comfortable and welcomed throughout my visit. Adding significant value to my shopping experience. When the time comes for me to purchase another luxurious piece from Cartier, I will undoubtedly return to him. His expertise and genuine care truly enhanced my shopping experience, ensuring I found exactly what I was looking for with ease. read more

Arsen A.

1 year ago

I want to give a special thank you to Ani from Cartier. A true professional and such a lovely person! She helped me choose the perfect gift, explained everything calmly and clearly, with no pressure at all. I genuinely felt heard and understood. Thanks to Ani, shopping turned into pure pleasure, not just another store visit. Thank you so much! I highly recommend asking for her if you want excellent service and great advice. read more

Sammi L.

Elite 23

1638

845

9968

10 months ago

I stopped by Cartier in Topanga Westfield just to have my jewelry cleaned and was lucky to be assisted by Krystal! Even though I wasn't making a purchase, she treated me with the same care and attention as any other customer. She was not only helpful but also shared insights that made my visit enjoyable. Krystal's professionalism and friendly manner really stood out. I would gladly return to work with her again. :) read more

Armine G.

5 years ago

My favorite Cartier location that I recommend to all my friends lies in Topanga Mall solely because of the wonderful service that is always provided by Kourosh. He has made every purchase SO special and SO exciting! People need to understand that the luxury comes not only from the brand but from the experience you receive! Kourosh's kindness, professionalism, and insight is unlike no other. He truly is amazing! read more

Sahak Z.

163

4 years ago

I will like to thank Jessica and the excellent service that was provided for the purchase of my wifes and my love rings. Mine was a customer order size so I had to wait about 1 weeks but my order was in within 3 days and Jessica advised us that our ring has arrived and ready for pickup. We will defining be going back due to the great service provided by Jessica S. read more

Rose C.

12 years ago

If you are going to Cartier request Daniel! He is such a doll. He is very sweet and went above and beyond to make me feel comfortable. Although he is new, he is very well educated. When I come back to buy more love bracelets I'm requesting Daniel!! read more

Anonymous K.

8 years ago

Best customer service! They don't make you feel like a peasant like many other high end retails. Very helpful, accommodating & friendly. Highly recommend. They want what's best for you!! read more

Nina N.

447

1203

11 years ago

The store is always empty, which I don't mind because then there is always someone there to help

Cartier - jewelry - Updated August 2026

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David Yurman

3.7

(47 reviews)

My sister and I visited this location to purchase a birthday gift for her husband. We came in…read moreknowing exactly what we wanted, but unfortunately the customer service was very disappointing. While we were browsing, every customer who entered before and after us was greeted and assisted, yet no one acknowledged us for about 30 minutes. Eventually, a sales associate--a tall woman with black hair and an accent--approached us and showed us a few items we were interested in. We ended up purchasing a ring despite the store not having the correct size because we needed it in time for the birthday. What made the experience even more frustrating was the lack of hospitality. While other customers were being offered water upon arrival, we were never offered any and I eventually had to ask for it myself while waiting for our gift to be wrapped. The entire process took much longer than expected. Overall, the experience felt unwelcoming and inconsistent compared to how other customers were treated. In addition, the selection at this location was not particularly impressive. Unfortunately, this was not the level of service I would expect when spending so much money at the store.

Despite the mixed reviews regarding customer service, hubby and I thankfully had a pleasant…read moreexperience when we picked up our item. Monica was attentive and helpful since I also tried on a ring and so were Matthew and Antonio. Also, Matthew offered the cleaning of my bracelets upon coming in---really appreciated this gesture. We'll definitely come back. We visited this branch on May 2nd.

OMEGA

4.5

(32 reviews)

Always feels like home. Came in to get my. Seamaster serviced. William did an incredible job taking…read morethe watch and he was so professional when she was ready for pickup. I was SOOOO pleased. The staff is so friendly and can't wait to be back!

I'm writing this review for one reason: Rohan…read more He recently moved to this new location, and honestly, that's what brought me here. That's how good he is. After working with him previously, I knew I had to follow him here because service like his is rare and worth the drive. Rohan went above and beyond for me -- not just once, but every time we've interacted. He's knowledgeable, kind, and truly treats you with the kind of care and respect that makes you feel like more than just a customer. His patience and professionalism made the entire experience smooth and enjoyable, and he's the reason I'll be back when it's time to finally pick up that sapphire sandwich Moonwatch I've been eyeing. Rohan, thank you for your help, your understanding, and for treating me like family. God bless you and your loved ones -- and to anyone reading this: if you want to be taken care of by someone who genuinely cares, ask for Rohan. You'll be glad you did.

Michael Aram

4.1

(8 reviews)

I had an absolutely lovely experience at the Michael Aram store at Topanga.Toma , the manager, was…read moretruly exceptional--graceful, attentive, and incredibly professional. She took the time to understand exactly what I was looking for and guided me with such care and genuine enthusiasm. Her warm energy and refined taste made the entire experience feel elevated and special. thank you Toma It's rare to receive this level of personalized service. I left not only with beautiful pieces, but also with a memorable experience. I will definitely be returning.

So glad to know one of the three factory stores is located in Topanga Mall. Incredible selection of…read morebeautiful unique artwork can be a tasteful gift in any occasion. The service is good but can improve. Great value for the artwork that can be practical for household use and hospitality.

IceLink

4.1

(29 reviews)

Cute stuff, but quality sucks... BEWARE Necklace got rusty…read moreand the store said item is discontinued and there is nothing we can do about it. Rings were also looking rusty and faded, money down the drain.. they won't fix it or replace it.

I ordered this as a Christmas gift when ordering I checked the box that this is a gift and I put a…read moremessage in there. I have to say the shipping was amazing. It was only two days but no message, was not wrapped and no gift receipt that I had asked for. When I opened the box, it was almost like the jewelry was thrown in there. No little bag to put the jewelry in nothing this was so disappointing. I was expecting a whole lot more from ice link.

BVLGARI

3.5

(22 reviews)

When you're strolling down Rodeo Drive and you're arms are weak from the bags you're carrying from…read morepurchases you probably shouldn't have made at shops you probably shouldn't have visited, take some time in Bvlgari. Elegant. Class. Quality. Words that immediately come to mind. Bvlgari has items for nearly every price point, so don't be discouraged or think you can't afford at least a piece of jewelry. The "Save the Children" line will give you something to cherish and know you contributed to something beneficial. I'm a huge fan of the Bvlgari Bvlgari collection and B.zero1. I like to switch the more dainty chains to something more robust for men. That being said, much of Bvlgari is unisex; wear it with confidence and pride! Yelp friends, I have something for you to do: Go to Bvlgari and ask for Tiffany. I said what I said. If you want amazing service and a sweetness that is genuine, Tiffany is highly recommended, but that's our secret. This is the only time you're allowed to say Tiffany in Bvlgari. And yelp friends, we never use the C word in the store (I stare unapologetically across the street in a bit of a glare).

I have been in Bvlgary On Rodeo Drive few times now and now I can have my review that I am in love…read morenot only Brand but this store specially because of My Contact Aive. OMG every time I am In a store no matter if I purchase anything or not Aive is so helpful professional friendly. Guys please believe my every word as i am not an easy person. Today he made us feel so special so important with setting up with morning coffee at Bvlgary rooftop. We so enjoyed our time and friendly conversation like we know each other for 50 years and security man Bryan so sweet and nice always with warm smile we felt like home. Me and my mom came home happy full of energy and it's because of special and friendly atmosphere from Aive . Guys when you go to Bvlgary Rodeo ask for Aive believe me you will not regret it. He never pushes you to purchase anything and he will go beyond just to make you happy. Thank Aive for everything and awesome day. Say hello to Bryan from us.

Nordstrom Topanga

3.5

(542 reviews)

I don't typically review large retailers unless an experience motivates me. Today's visit at…read moreNordstrom Topanga did it. The End-of-Season sale was going on so we decided to browse. I'm usually a "leave me alone while I shop" kind of girl, but I do appreciate being acknowledged when walking in an area. Nordstrom does this well in a casual, non-overbearing way. In the Men's section, I found a couple nice pairs of AG jeans and shirt for the husband that I thought he should try on. As we approached the dressing room with another couple, two sales associates appeared to assist. Randy was ours. I sat on a small couch inside the dressing room. As my husband came out to show me the fit of each item, Randy would come in to check if we needed anything. As we exited the dressing room, he was there to take our items for purchase and put back the ones we didn't want. We browsed some more, then made our way back to the register -- Randy was right behind us. I didn't have my Nordstrom card with me. Randy walked me through the steps of securely accessing my account without the faintest sign of inconvenience. This young man was impressively knowledgeable, patient and friendly. He provided just the right amount of personal service.

I would like to express my sincere appreciation for Esperanza in the Chanel Beauty Department at…read moreNordstrom. She provided me with outstanding customer service and was incredibly kind, professional, and attentive throughout my visit. Thanks to her expertise and warm attitude, I had a wonderful shopping experience and left feeling truly satisfied. Thank you, Esperanza , for your excellent service!

Zales Jewelers

3.7

(36 reviews)

All of the staff were amazing from start to finish! They helped me create the wedding band of my…read moreabsolute dreams! Professional, caring, knowledgeable. And we got a price much lower than expected! Highest quality, best value, unique design and excellent customer service! Highly recommend!

Everyone, go see Muna! Zales is blessed to have such an amazing employee. She is thorough,…read moreknowledgeable, and so caring. They have a vast selection of products at fair prices. The main thing that keeps us coming back is the professional and personal service from Muna. Thank you Zales!

Brighton - Sherman Oaks

4.4

(20 reviews)

My wife and I stopped by this Brighton store inside Westfield Sherman Oaks mall today. We were on…read moreour way out but since this store was toward where we parked, she wanted to stop by here. It's one of her favorite store so she wanted to look at their purses. The moment we walked in, Lisa the store manager remember me because I was there like last year to get a purse for my wife. Lisa was amazing, she told my wife about their deals and found the purse she wanted at another store in Rancho Cucamonga. She called the place and confirmed they had it. So she handed my wife the phone so she can give her information to get it ship to us so I wouldn't have to drive there. My wife was very happy with her purchase because the purse is one of those unique one where once it's sold out, there no more. Thank you Lisa for the amazing customer service today.

Customer service is the best here. Assisted me with the bag I was looking for. This is my 3rd time…read morehere and still has great customer service.

Pandora

3.2

(45 reviews)