We had the best experience with Wendy McGoldrick at the Cartier store in Manhasset. She is extremely knowledgeable and helped us purchase the perfect fit. She pays attention to detail and has amazing insight. We loved our experience with her. read more

This entire experience was a dream come true. I first discovered Cartier when I saw Oceans 8 in high school..about 7-8 years ago. I checked out the brand and fell in love. I had my eye on this ring ever since, and recently I got my dream job, so I decided to treat myself to the one thing I have been longing for..for what feels like forever. I went to try different sizes on over the past few weeks and my SA Wendy could not do enough for me. She made the entire experience worth a thousand words, and made me fall in love with the brand more than I ever thought was possible. I am so looking forward to treating myself many more times! read more

Cartier - Jewelry Near Me - Manhasset, New York

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Will not shop this boutique ever again. Sales associates are rude and not helpful. They do not have a good grasp on their inventory and the features they have. read more

Wendy McGoldrick at Cartier manhasset is an amazing sales associate. She is extremely knowledgeable and friendly. I needed to buy something for my wife and Wendy's insight made my purchase easier and smoother. The gift was a special order and Wendy was able to get me in one week of time and also packed it beautifully, I am very satisfied with the service. read more

So happy with our purchases. Our SA Alex D., was amazing to work with as usual. We are long time clients of his from his previous location. The way he treats his clients is top tier. You are not just a customer. He really gets to know you, your likes and dislikes, that he supercedes an SA to client relationship. There's a true trust that he is looking out for you and your interests. That's why we have stayed loyal with him for years! That level of customer service is something money can't buy. He is truly a gem. We went to get a new wedding band and the one we were looking for had limited availability. It was my birthday coming up so he tracked down one of two left in north america and rushed it just in time for my birthday. He really helped make my birthday super memorable! I'm so thankful! His recommendations on the sizing and type of ring were spot on. I'm so glad we took his advice because it looks, feels, and fits perfectly. He definitely has an eye for what looks good tailored for each individual. Cartier items are timeless pieces. So long term value is worth the price in my opinion. All my items i have from them has lasted beautifully for years to come. read more

Cartier - Jewelry Near Me - Manhasset, New York

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Bad experience. I ordered a ring on 12/14/25 which was supposed to be delivered in 2 weeks. I called today 2/10/26 and rep told me it arrived in the store on 2/4/26. Almost two months for a ring that was supposed to be delivered in two weeks. They never gave any updates for the delay. The rep claimed they sent a message on 2/4/26. read more

I bought this for my guy. He thought the ads were so nice mind u I bought him a watch with a bracelet and a cross chain set for Father's Day off aliexpress for 6$ (that he never wore) so the watch got here an guess what it's the same exact watch no "free bracelet"...just a watch that he already had at a higher price and slower shipping time read more

Cartier - The watch n the plastic is Cartice the other is the 6$ aliexpress watch - Jewelry Near Me - Manhasset, New York

What a pleasant surprise to meet the salesperson Wendy at Cartier in Manhasset. I found her to be helpful and authentic . It would be wonderful if there were more Wendy's on Miracle Mile. . read more

Worst customer service I have ever experienced in my life. I was given a gift for finishing chemotherapy and the meaning was taken away after coming face to face with this poor excuse of a human being. She accused me of wearing the bracelet and wouldn't "touch that" eluding that the bracelet was not legitimate. Bracelet was purchased a week ago with papers and receipt in hand. 10 months as an assistant manager and degree from Hunter College i guess makes you think you're CEO of Richmont. read more

The only thing that could make a visit to the Cartier location in Manhasset even better was interacting with Wendy McGoldrick as our sales associate. She was thoughtful, helpful, and patient while selecting rings for a special occasion as well as other items. She was very personable and knowledgeable, and we highly valued her opinion. Her invaluable insight helped us to evaluate our purchasing decisions and overall she made the experience pleasant and fun. read more

I am so happy with my SA Nicole ! She is so amazing anytime I need some thing she's there Such a nice person ! read more

Sheila is AMAZING!! I came with the intention of just looking at the love bracelet for sizing & ended up buying it. She was so knowledgeable on all of the bracelets and gave genuine feedback on sizing. She went over how to wear the bracelet with all of my other bracelets! Truly the best experience I've had with a SA and will definitely be shopping with Sheila! Highly recommend! read more

I don't want to mention any names; but know if you go to this branch of Cartier, you will be lied to by salespeople who's phony-ness seeps through their forced smile. After thoroughly researching online for the wedding bands my partner and I wanted; we decided to go into the store in person to try them on. The person assigned to help us was, from the start, extremely phony. Faking laughs when no jokes were made. Trying SO hard to try and tell us what they thought we wanted to hear. This person lied to us about so many things. We know the difference between white gold and platinum especially since we had come in after doing this kind of research. They blatantly lied in order to try and make the sale. They also lied about the collection the ring was in. They tried to convince us we were buying a ring from the trinity collection when in fact the ring was a vendome. We didn't make the salesperson feel bad about the service they gave us, but we left feeling sick to our stomach. This person waved the cheapest candy and snacks to us and took us to a VIP room that was A JOKE compared to other luxury retailer's VIP rooms. It was an overall insulting experience. Maybe they saw our ages or my skin color and made a judgment about our knowledge and wealth base, but that's a rookie mistake. I have never bought from cartier and now I never will. read more

I was recently at Cartier in manhasset at the Americana. Jennifer and Christine made my experience amazing. Super helpful over the phone and in person. There were not any appointments available to help me. I explained my situation, (difficulty removing a bracelet) Jennifer told me to come in, I might have to wait. The wait was not more than 10 minutes. They took great care of me and my needs. read more

Wendy amazing !! purchased earrings she very pleasant and helpful!!!! Not rushing you !!

Sheila was the absolute BEST!! I highly recommend her services. She was genuine, respectful & professional. Thank you for

I popped in the store to browse a few pieces that I had in mind. Sophia who was my sales associate was super nice and helpful in helping me make my decision. She was helpful throughout the whole process and took out each piece for us to make our best choice. When looking at the love collection, I had trouble choosing which color bracelet to get and she took out all three for me to compare. Overall a great experience! She is amazing and I will definitely be coming back to this location! read more

I would give this Cartier location a ZERO if I could They are unprofessional and super racist They lack so much for a high end store. They are rude and dismissive to customers who are patronizing a business and spending THOUSANDS of dollars. I was/am very disappointed I spoke to a general manager at Cartier 5th avenue and apparently this location is independently owned. This makes sense because I have never encountered such horrible customer service from the 5th avenue location. This is obviously the culture in Manhasset and it starts at the top! read more

Disappointed that this location will not change the cord on my trinity bracelet which finally broke off and I'm lucky that I didn't lose the gold rings! We also have their wedding bands and a watch so it's not like the only business we gave them was the bracelet. The security guard keeps the door locked and you can only be admitted with an appointment. Maybe they're concerned about the push in robberies you see on the news?! However, they do not change the cords AT ALL anymore so they said I'd have to go into the NYC store to get that done. I guess they forgot about the free cord changes for life!! We're 2+ years into the pandemic but they're not changing this policy. At one point they handed me cords and an instruction booklet. I guess I'm on my own. Not happy with this Manhasset location AT ALL. read more

After speaking with a variety of high level and very nice Cartier and LJ employees the result has remained the same as it was on day one. My current and future business has zero impact and clearly no value to them, their organization or their core values. Here is the best part. The quote to 'rebuild' the bracelet for basically the same cost as buying a new one has proven to be an absolute abuse of my intelligence. I brought the bracelet to a family jeweler and within a week they have repaired it to what I would consider better than new - for $40. They have also guaranteed the repair against any defect for one year. What can I say. Cartier and London Jewlwrs could care less about my business, my time, and my future value as a customer. I know that losing me as a customer will not have any impact on their business but I can assure you that all of my friends, family and beyond will be shocked and mortified to hear how awful of an experience I have been a part of. What should have been an epic and world class experience could not have been more poorly executed. Perhaps if I spent over some dollar threshold I would receive some level of customer service that was even close to acceptable. I brought in a bracelet for repair that was purchased directly from them, albeit on the lower end of their line but not cheap by any stretch of the imagination. Their option -to repair as opposed to replace an item as their repair person Rachel stated 'I see this all the time' is truly an insult. Their resolution to pay basically the retail cost of the bracelet to have it remade which will take approximately 20 weeks. I have reached out to their 'Ambassadors' and regional managers without a response. I have the rest of my life to spend money on jewelry and I can assure you that without a question of a doubt, another dollar will not go to support their lack luster brand our sub par customer service. Just as a follow up.....there will be much more to come...however their idea of resolution is most certainly not in favor of the customer. As stated previously (no reflection on their team members) do yourself a favor avoid Cartier. On a personal level to find out that London Jewelers is affiliated with this location infuriates me even further. Having spent significant money in their Glen Cove location (being a long time gc resident) and my wife having a previous friendship with the owners daughter - I can assure you that brand loyalty and continued patronage has zero value. Such a disappointment. read more

Deserves no business. She told me there's no appointment available while I see SAs going around with no clients.

Got "pretty woman'd" hard! Didn't realize appointments were necessary, so I went, knowing exactly what I wanted to buy. I'm also fully vaccinated and had a mask with me. Door guy was incredibly rude, when I explained I didn't know appointments were necessary. There were no customers in the store, so I mentioned that I knew exactly what I wanted, and it would only take 5 minutes for me to conclude my business, and the door guy still turned me away and told me to call for an appointment. I called the store immediately, and was on hold for 12 minutes before speaking to someone.... and remember, there were no other customers visible. Guy was straight up rude... assuming it was because I was wearing shorts and a t shirt. Guess they only want large sums of money from people rocking Gucci suits? read more

Please go elsewhere, this location does not meet the high standards of customer service that their manhattan counterparts all have. My mother in law wanted to try in the Cartier Love Bangle in pink gold for sizing. She is 82 years old and this is a gift from her husband. Instead of obliging, they refused to let her try on. Showed her the jewelry piece and used a tape measure for sizing. I am appalled and would like everyone to know this is the type of service you will have when entering the store. read more

What can I say about Mr. Alex other than he was excellent as a sales representative and made my and my hubby first experience unforgettable. It is my first love braclet from my hubby and I must say Mr. Alex made it beautiful for me. He explained every thing and how to take care of this wonderful piece my hubby purchased for me today . Mr. Alex was so wonderful to us we had to let the manager know about his service. The manager was so thrilled of the great review of his employee and excellent service that it just made all our day that very moment. Thank you Mr.Alex. Cartier company should be fortunate to have an employee representing them . read more

Horrible location. I have personally visited many other Cartier boutiques where you recieve excellent customer service from the Sales Associates as you should from such a high end boutique. First of all they only allow you in with an appointment. They don't even have the option to wait for someone to be available like the Mansion store does in Manhattan. Also as mentioned in other reviews here they do not answer the phone. I literally tried to make an appointment calling at various times during the day and could not reach someone. In addition I tried calling London Jewlers who is supposedly partnered with this location and the woman there tried "calling over for me to get a hold of someone". London Jewlers should be embarrassed to have its name attached to this boutique. Finally, when I eventually was able to make an appointment for a repair I asked the SA if I could try a love bracelet on for sizing. She asked me if I would be purchasing that day.. when I told her I wasn't sure yet she only allowed me to measure my wrist for the bracelet and not try the actual piece on. I would not recommend this boutique. They do not value you as a customer. Give your business to another boutique. read more

Always a wonderful experience working with Sophia Nakazawa. She's is warm, friendly & extremely kind.

Continuing the trend for poor customer service, they have not contacted me about one month after I provided all requested contact information. Amazing anyone still holds this place in high esteem. read more

If I can choose to give no stars ... I would . This place really really sucks . They don't have enough staff. You always have to wait a long time ! They can't get your size right . They don't provide tracking number . Worst carrier experience ever !!!! DO NOT GO THERE !!!! read more

3/14/2021 Yesterday I went to purchase a panther ring and love bracelet for my wife's 50th birthday only to be told by an underage child in a suit that I could not come in without an appointment..He was condescending and rude and closed the door in my face saying that I needed to call the number and make an appointment. Meanwhile, the store was empty and people were just standing around doing nothing. So I called the store and no one would answer. Tiffany's had no problem making a five figure sale and accommodating the short notice. Cartier, hands down the Worst customer service I've ever experienced. You have lost us as customers and others in response as well. read more

Americana Manhasset Cartier.. I recommend Douglas, very nice, warm approach to the customer. He can also advise on the purchase. I highly recommend it.. read more

All though I am still disappointed with the way the lady treated my family and I. I am very appreciative of the way Christina the assistant manger of Cartier reached out to us. We appreciate you and for all your help and when we return we will make sure it is with you. Thank you again Christina! read more

My experience here was nothing short of amazing aside from of course securing an appointment, just wish they had an online appointment scheduler. But so glad I got the appointment I did because my sales associate Roy was an absolute dream! He has an amazing kind personality, was so professional, and really helped me decide on what I wanted. I would literally come back here just just to visit Roy and only purchase from him I look forward to coming back! read more

I love Cartier, my favorite jewelry house, however their customer service is non existent. I really interested double wrap juste unclou ring, but they would let me in, even though there was only one other customer inside. read more

The best Service and selection of beautiful jewelry. Went with my husband to pick out a special Birthday gift for myself. Very happy I did

I called ALL day today to check if I needed an appointment for a watch bracelet adjustment. Phone was busy the entire day. How is that possible for a high-end business??!!! read more

It's beyond me why we came to this location to make a big purchase, but I still regret it post a few years. We came pretty much knowing what we wanted and a sales women approached us to help, all I know about this women was that she spoke and was Russian and that she mentioned that she had a Japanese husband. While she was nice and showed us the things we wanted to look at ... when it came time to making a purchase she never offered use any accommodations. NONE. Not even a glass of water. Now that we were sitting across from her at her desk suddenly she was a rush, suddenly it felt unpleasant and rude and dismissive. (The store was empty at this time with 3-5 other employees walking around) But in addition to the horrible customer service we had, within the next year I had to take the item to get serviced three times (to a different location) because it was/is having issues, and no one is able to explain what is wrong or why we are experiencing these problems. While the other Cartier locations have been very nice I still cannot get the bitter taste out after the initial experience of making my purchase. While it goes without saying that I would never consider returning here, I want to warn others about shopping at this location. If you want to feel the luxury of Cartier make a trip to the city instead.. it's well worth it. read more

It's amazing if you want to spend thousands of dollars on a piece of jewelry to be turned away because you don't have any appointment. Tried calling all day and all you get is a voice recording Guess they have to much money in these hard times. read more

Wanted to get an item. Store was empty. Did not let me in because I did not have an appointment. Offered to join waiting list and wait for 1 hour. This is not the way to treat customers in a store of such calibre. read more

Bad customer service. The man who was helping me was extremely disinterested and just made me feel unwelcome the entire time, and kept sighing heavily whenever he had to do anything. Also, I had called 3 days in advance to set up an appointment and asked to put a certain necklace on hold for when I came. They told me they had it and would put it on hold, but when I got there, they told me they didn't even have the necklace in the store! Waste of time driving there. They would have to order it for me, and if I didn't like it, it was exchange only, no refunds. Don't even waste your time here. This place gives Cartier a bad reputation. I would rather just order online or go to the Cartier in the city instead. read more

I have a silk cord trinity bracelet. Have had for several years. When I purchased it, they told me I could come in and have the string changed as frequently as I wished. I have been to a cartier location in NYC who said there are people who come in once a week to change it. I understand why and that they were not changing strings in store during Covid. Now, they still will not change the string and have no reason for this. When I contacted customer service, the rep told me I can go to Manhasset and they will send it into Manhattan for a string replacement. I just called the Manhasset location again to confirm this, and they said they will not send it for me. This is worse than poor customer service for a company who charges what they do for jewelry. My bracelet looks worn and old and I have no desire to wear it anymore. Disappointed, to say the least. read more