I was visiting Vancouver from Seattle, and 1. I had a question about possible future models of Tank Louis, and 2. I was curious after reading some reviews if I'd be profiled/turned away at the door, requiring an appointment. I went in late afternoon on the weekend, and they just let me in the door. Maybe they had an empty calendar? (I was a disheveled tourist, not particularly well dressed.) I didn't look around too much, since I had very particular questions about the watches I was interested in. The salesperson answered my questions fine, and assisted me while trying on some similar models. Since they didn't have what I wanted (which is not available in their current offering), I thanked her and left. They didn't seem particularly enthusiastic about selling to me, as other reviewers said, but the experience wasn't entirely unpleasant, either. Kind of sterile, but not hostile. I'm not sure if I'd purposely pick this location over others to buy memorable items, but I thought it was fine if you're looking for a popular jewelry, new watch, etc. read more

Service is terrible. I went in several times wanting something but ended up not buying purely because of poor customer service. Even though the products are nice, I am not inclined to purchase any products from Cartier anymore because of these experiences. read more

We stopped by today without an appointment and were let into the store promptly. The store was busy. There were no available sales associate to help us initially so I walked around to look at some of the jewelry displays. A woman at the front of the store eventually approached us, asked if we needed anything and helped us get the attention of one of the SA's - Aida. Aida was able to help me with trying on a few ring pieces. We did not make a purchase at this time because I needed more time to decide on the purchase and sizing. However, the service was great during our visit with all the staff. read more

We had a fantastic experience being assisted by Dara! I made an appointment before hand to look at the Love collection with my wife, we were greeted at the door and quickly introduced to our associate. She was very kind and provided really good input about styling and function. Didn't at any point feel pressured and really feel like we received good service! She even showed me a few watches while we waited for our item to be engraved. read more

I visited this store yesterday while on vacation and Dara was very friendly and helpful. I have not decided on a purchase yet, but just wanted to share what a lovely experience it was since there are negative reviews on here regarding service. My experience was nothing but positive, thank you Dara! read more

It was nice looking at the watches but they were very cold and unfriendly... followed me and my friends around like I was going to steal something :/ tried to compliment this guys choice on purchasing a two tone santos.. I said "great choice man! Thats arguably the nicest santos colourway :)" dude gave me the nastiest side eye I've ever received... kept getting stared down by the employees with cold faces.. did not leave me feeling good after walking through... made me feel very un welcome which is such a shame because I'm in love with their watches and I was actually going to purchase a belt today but after that experience I felt as they didn't deserve my business... went to Hermès after and I received the complete and total opposite in every single way... so friendly so kind so open made me feel very loved and welcomed and respected... they even gave us Fiji water on this gorgeous mahogany platter... was absolutely shocked by the service at cartier honestly... never been happier with my purchase at Hermès.. I will be shopping online next time for my next watch purchase through Cartier... overall very disappointed and shocked quite frankly :(((( Because I forgot an umbrella today and my hair was a little wet they decided to try and treat me like a second class citizen... it was very evident the superiority complex of the workers... was rushed out if the store after being followed around and looked at like I was going to steal something just because my hair was a little wet from the rain as I forgot an umbrella they should seriously be ashamed of themselves and fire the entirety of their staff.. this is exactly how you lose customers and business and today thats certainly what happened. Don't ever come here unless you want to be belittled and made to feel unwelcome.. it's a shame because they are my favourite watch brand and I own many pieces by them.. but I will be conducting my business online from now on... even the security guard was staring me down the entire time... nobody wanted to help me when I asked questions as they took one look at me with my slightly damp hair because I was caught in the rain and it wasn't supposed to rain today.. and saw I was young and immediately assumed that I am not worthy of their business or that I'm poor and don't belong in there read more

On a holiday trip to Vancouver and thought I'd stop by the Cartier store to get my Cartier roadster watch adjusted. I haven't worn it for awhile and need to size it down one small link. This is the first time an official store told me that they don't have the "special" tool to do it. The link is pretty standard and it's wasn't the first time I walk into a Cartier store to adjust it one link up/down. At first, they were going to schedule an appointment for me then decided to referral me to another Cartier authorized watch shop nearby to do it. I contacted their corp number and they are not sure why they wouldn't have the tools or training to do it at the store. It's pretty disappointing because I was also thinking to buy a set of wedding band but definitely will go somewhere else since this is the type of services they provide to their customers. read more

Wow. I've never in my life been profiled until I stepped inside this Cartier location. Upon entering, the employee that was tall and has braces looked at my fiancé and I up and down. She tried to get us out of the store by stating a few times that it was a 30-45 minute wait to get an appointment. We told her we didn't need one because we're just browsing. As soon as she saw us looking at rings, she came up to us and said they suddenly had a 5-10 minute wait time to be helped out. That's odd, given the fact that no one entered or left the store for the appointment time to drastically change. Another employee came around with a tray of water bottles. She was offering them to everyone else but us. We had to directly ask her if we could get some water. Spend your money elsewhere. Hermes, Louis Vuitton and Gucci had way better customer service. read more

I wish I read all these reviews beforehand. The SA we dealt with seemed very cold with zero smile. I was also somewhat surprised that the luxury brand SA was not wearing white gloves when handling the high end luxury products (maybe what I was looking at wasn't that of expensive to them?) But even that's fine. There can be one off day. But what made me mad the most was terrible wrapping. I ended up buying a bracelet there and there was no paper wrapping around the box or even a ribbon to hold the box lid tight in place. They also charged me 25cents for the bag to the customer that spent $$$$! Their enthusiasm to the sustainability is no joke. Very disappointing services. Go to the next door at Tiffany for outstanding customer services. read more

You can't get in the store without a appointment and they don't do walk ins. I took my 15 grand to Tiffany's and I won't be returning.

Worst customer service. I can't believe SA didn't wrap my purchased item into wrapping paper. I purchased several items from them but argh... customer service is pure bad. read more

Horrible customer service. My fiancé wanted our wedding bands from here, so we went to see them in person. No one greeted us when we walked in and even when they walked by, they didn't even acknowledge us. When we finally did get service, they didn't even know the product or what it looked like (no, she was not a trainee). Go to another boutique or another brand. We ended up going to Bulgari. read more

I can't believe that there is no ramp for stroller or wheelchair accessibility to this store We couldn't get the stroller into the store ! So one of us stayed outside with the strollers and kids and we were communicating through mobile phone to choose the jewelry piece ! Unacceptable !! read more

Love Cartier because of the big cat ads, ha! Nothing screams luxury like a baby leopard hanging out next to some giant diamonds. Yep. I'm also pretty into the provocative LoVe locking bracelet. One of these days! Sooo...we came here after visiting Birks...the overall ambiance was very different. Both stores ooze glamour, opulence, and professionalism, but I felt that the service at Cartier was a bit cold. A salesperson came to greet us but didn't ask too many questions, even though we were looking pretty intently at the engagement ring section. She left to cater to a clearly wealthy group of international customers who came in after us. I guess she could see that we weren't looking to buy that day. After a few minutes, no one else came to help, so we left. I tried on nothing! I know they're looking to make a sale, and attending to the customer who looks more likely to buy would help make that sale. Don't get me wrong, I didn't feel judged, and no one was snooty to us, but service could have been a little warmer/friendlier. We even dressed up a little so people would take us more seriously! I'd come here again, but not for rings. Wasn't that great an experience. Beautiful jewelry though! read more

I had an hr appointment to come into cartier to purchase a pendant. I was there for less than an hr. After I left the store, my friend and I wanted to walk around and so, I wanted a unbranded bag to carry my item around in. I came back and rang the door bell (still within my hr) and noticed the security guard signal " are you kidding me" and seemed really annoyed while he went to get to the sales associate when I came back. Note that there were no other customers in the store. Completely unprofessional, rude, and he should not be working in a high end store. He does not seem to realize he is a part of the experience. I could buy a Cartier piece online, but I chose to come into the store. I did not think that a security guard standing at the front of the store would ever disrespect a customer (who already paid). Disappointed. read more

Trinity rolling rings, the Love collection, the classic watches and bling?? How can I not be a fan?! I have loved Cartier since I first ripped out some gorgeous ads as a teen. I've accumulated a few pieces over the years and purchased 2 of them from this store over the last year (well, I should give the hubby credit for one of them I guess!) Beautiful layout and great selection. Service is professional but a bit distant/reserved for my liking. The manager Diane is helpful. Price-wise, Cartier is quite "reasonable" to buy in Canada since the exchange rate usually works in our favor, surprise surprise! Pretty packaging and chocolates are a lovely way to finish off a shopping experience! Dropped a star since I have yet to get regular mailings from them in spite of a couple of purchases here. Most stores will mail me out new catalogs, notices, etc... and thank you notes/cards. I have yet to get that here. Yes these are small things, but there are a few stores that do this consistently and these little details add up. Their estimated service time is pretty off - dropped off a diamond bracelet for re-plating and polishing almost 6 weeks ago and it's STILL not back. I was given an estimate of a week. Just a little off! The merchandise is a solid 5*, but these annoyances above make it more a 3.5 to 4* in my book. Just FYI for guys looking to make a purchase - make sure you know what your wife/gf wants since it's exchange or store credit only, no refunds. read more

This is a larger Cartier in downtown Vancouver with a great selection and lots of room to move about. Some of the other Cartier stores I have visited do not have much of their product line on display or need to order ring sizes, but that's not the case with this store. The store is immaculate. I was able to park in the nearby Pacific Centre garage. I found the customer service at this store to be fairly brusque and unfriendly on multiple occasions. I had difficulty receiving information over the phone on several calls and was even hung up on when I respectfully asked to speak to another representative (sensing that there may have been a language issue at play). On the other hand, the staff is pleasantly standoffish when you're browsing in the store, though they don't readily engage when you're ready to move beyond browsing either, so the overall lack of guidance and information makes it difficult to feel as excited as you should be about making your purchase... which is kind of a shame. In the end, I purchased what I came for but felt reluctant to take more of their time to look at anything else. As another reviewer mentioned, the exchange rate was working in the U.S. favor when I made my purchase. However, it's unlikely I will do business with this particular Cartier again anytime soon. read more

This is the ultimate in luxury and first class customer service, Junko was very helpful and went out of her way to give the amazing service with the Cartier name. She helped me with my choice and made my experience the best I have experienced in a long time. Ken was also very helpful and great with me about a month ago with a issue I had and he fixed it up and went out of his way to make me happy and put a amazing smile on my face. This is the place to go for that luxury gift and the gift of your dreams, thank you again to the staff and I will be back soon and can't wait for another priceless piece of love!! read more

Cartier - Jewelry Near Me - Vancouver, British Columbia

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I quite enjoyed the customer service at Cartier. Soon as I stepped in I was greeted with smiles and friendly hellos, and the staff all elegantly informed me that help is just a whisper away and gave me the space I needed as I browsed through the showcases, From a quality perspective, I can reference the rose gold ring (without the diamond) from the LOVE collection at roughly $1,070, which is comparable with a custom-designed/made one from "everyday" jeweler brands such as People's (at roughly $950 - $1200 range that is negotiable depending on the design and setting etc). As such for not much of a price difference I'd enjoy the design (which I like) and the brand (which some people value) - why not? However, if you are looking for a platinum men's wedding band from Cartier, you'd be looking at a price tag of $2,700 as compared to Tiffany ($1,700) or something custom from elsewhere ($1,200 and up). I feel you are definitely paying for the brand for that price difference. Hope this helps with your wedding band shopping? Cheerio~ read more

I went with my girlfriend. She wanted a clutch from there, they had they type she wanted. They were very nice and helpful. I actually got it for less because we were in Canada and the American Dollar was "stronger" read more

Customer service at Cartier is top notch. As soon as my family stepped in the store, we were greeted with smiles and everyone was so nice. Well, there were one other family there so customer service rep to customer ratio was favorable, but still. We knew exactly what we wanted so I was hoping we can be out in few minutes. It took an hour for my wife to choose between gold and rose gold. LOL. Anyways, the sales person was really nice about it and didn't rush her. I got my wife a great anniversary gift and got some good complimentary chocolates. Woot! read more

I created a Yelp account just so I can write a review for this location. I haven't visit this location in a while and everything changed. Let me tell you, the last manager was very nice. Every time I visited, I was offered coffee while I browse on items but not this time. I understand it's the holidays but it was not a great experience. As soon as I walked in, the manager looked at me from head to toe and ignored me. She made me feel like I don't deserve to be here and never smiled. The Chinese sales lady (Lee) who helped me later was friendly. The customer parking outside is ALWAYS occupied. read more

Picked up a Love ring and Juste Un Clou ring from Dora. She's the nicest sales lady I've come across at Cartier. I usually get "the evil eye" from upscale jewelry and department stores because I come in wearing beat up runners and very casual clothing aka I don't look like I can afford anything in the store. The first time I walked in was no different. I was dressed super casual but Dora still came up to me and helped me. She treated me with a smile and was very attentive and helpful, not condescending at all which is what I've come to expect based on how I dress. Bought an Entrelaces ring from her the first time and have gone back to her for everything ever since. read more

The service at Cartier is ether very good or very poor. I guess it depends on how much coffee they drank? Anyway the store environment is well lit and very attractive.They always have what I'm looking for. The store employees are ether very nice or they pretend they don't see you. My sales associate that I had for the last few times gives me very good advice and somehow always manage to change my mind. The first time I went to the store not a single employee asked if I needed any help (I guess its because of my young age). The second time I decided I wanted to buy a Cartier Love Bracelet with the 4 diamonds and a sales associate quickly approached me and asked if I needed any help. She managed to persuade me to buy a Love ring & Bracelet. I then returned a couple of weeks later looking for a gift for my mother. I walked out with 2 juste un clou bracelets. read more

I received lots of great help from the SA Dara Wren, I definitely recommend buying from her. I made my first purchase at Cartier this last weekend and I plan on making my second purchase with Dara the next time I visit. read more

I do not recommend this boutique for any repair/replacement services for your valuable timepiece. Find a professional instead.

**UPDATE** Cartier dealt with my concerns very professionally. Alex, their current manager, got in touch with me and from what I heard, the sales associate I mentioned earlier had stopped working there before my review was posted. I would visit this boutique again without hesitation. Our experience here was quite unpleasant. We came in for a strap adjustment for the Tank watch and to look at some rings from the Love collection. The sales associate (Asian lady) was snobbish and unfriendly; it took a full three minutes for her to acknowledge our presence, even though we were the only customers in the entire boutique. She also seemed very impatient when we tried on the rings. I guess that was their loss; we ended up purchasing a full diamond Love ring elsewhere. Of all the Cartier boutiques we've been to in the past (we've been to quite a few), this has got to be one of our worst experiences as a customer, which is a shame because it's the only dedicated Cartier boutique in all of western Canada. read more

Is this brand slowing going out of business? Quality of my Cartier ring is was something I would expect from a discount company. BUYER BEWARE... Cartier is happy that I keep and wear a defective item rather than fix. I don't think Tiffany's would do the same.... in fact, I know they would not. There are other great high-end companies in Vancouver and Toronto. I would skip Cartier. read more

As every morning, I was walking to work with a coffee and a breakfast bar in my hands when my phone rang and to answer it, I briefly stopped to leave my coffee on a doorstep to free up one of my hands. Seconds later a rude individual came up to me disregarding that I was busy on a call, asking me to "step aside" because the store needed to be opened. My initial response was: "Sure, go right ahead", as I was standing on the sidewalk. The only thing that was on their property was my coffee cup resting on a step. The individual changed the tone and demanded that I stepped aside and moved over because I was making the staff "feel unsafe" (?) and that they could not open the store. I saw probably 4 or 5 people kind of waiting for something. I had no idea which store he was referring to. Turns out it was Cartier, the jewelry store on 456 Howe St in downtown Vancouver. At this point I was shocked by the absurd demand and the unpleasant tone that was being used. I was standing on the sidewalk having a phone conversation that was not going to last more than 2 minutes (and told them that). My secondary reaction was becoming quite upset knowing I was doing nothing wrong and refused to move. The rude individual gave me a death stare and I can tell he was ready to become physical when the store manager stepped in. She introduced herself and explained in a polite way that it was their "security policy" or something like that. I couldn't even shake her hand because by then I'd hung up the phone and had taken my coffee again so my hands were busy. The nice lady said they did not want to be ridiculous but sorry, it was their policy. I told her that it was in fact ridiculous. How can a downtown professional who is trying to answer the phone and leaving a cup be a threat? It's not like I was a suspicious or sketchy looking character waiting to do some bad stuff. Come on guys! Besides, we are in Vancouver not in South L.A.! Next time, please approach the person and ask politely when the person can actually listen. Not when the person is distracted and has no clue about silly policies you may or may not have. You lease space for a store in a building. Inside, enforce any policies away, even the most ridiculous ones. But outside, I'm sorry but the sidewalk IS a public space. This could have turned into an ugly altercation. For what? None of you could have waited a minute or two? Just so you know, aside from being a hard working employee, I do have a successful business too. Had I been in your place, I would never ever approach someone the way you did today. What would you have felt had any of you been in my shoes? Ask yourselves that. That twerp you used to get me out of the way should either be trained for courtesy, civility and refinement or be fired. You are supposed to be a recognized high end brand. This morning, my impression was everything but that. I could not believe I had been removed so rudely by Cartier staff from the entrance so employees could access the premises "safely". Not cool you guys. read more