I needed to have some bedroom furniture removed, which was rather heavy. The workers did an…read moreexcellent job of carefully removing it (and taking it down several steps in the garage). without damaging the walls or floors They also took a few extra items I had added to the job after the original contract. Due to another job in the morning, they were not able to come on time, but they kept in touch with me and the staff got back to me very quickly to update me on their arrival. I would definitely use them again.

The Winston Salem branch is a complete joke…read more I had a scheduled appointment from 11-1pm on an April 29th 2023 . I got a text confirming the same the day before. I made this appointment on April 24th. The day of, I get a missed call at 8am then a voice mail at 8:48 am asking me to call him back . I call at 9:40am and get told -sorry we got told that we are on to Durham can you reschedule for Monday or Tues? On a 11am- 1pm appointment!! Ridiculous. I don't blame the driver he's just doing what he's told to do and basically expressed the same to me during our call. I call customer service to complain (they were very nice) and they say the owner will call and talk to me. The owner calls ( from Indiana) and talks over me to explain that they do jobs in the order the come and talks over me some more before he hangs up on me. 1minute after he hangs up on me my appointment gets cancelled via email at 9:53 ( right before they were scheduled.) I didn't cancel. I got hung up on . What a complete joke . Ask yourself a question, do you want to do business with someone who has no resolution skills and hangs up on his customers? I am telling anyone who will listen about my terrible experience. Be advised the owner is flagging and having negative reviews on Google removed to cover up this disaster. Unfortunately Google gives wide latitude to owners to flag just about anything. Do yourself a favor and miss this terribly managed and run business there's lots of options out there for the triad area. If you have an experience like mine be vocal and inform the community.

Since moving to the Winston area in 2015, I've had nothing but problems with every interaction I've…read morehad with Waste Management. From missed pickup days, drivers who were deliberately rude to homeowners, and rude customer service representatives. My most recent complaint and issue was a rescheduled pickup date from Tuesday pickup to Monday pickup with zero notification from the city, so now my entire neighborhood is stuck with garbage cans full of garbage over the Thanksgiving holiday weekend. Their excuse? We posted a pdf in our additional resources section back in January with our rescheduled dates for 2021 (the only date rescheduled is this week - every other holiday, including Easter, Christmas, the Fourth of July and New Years all have normal pickup dates on Tuesday). In a world where we receive hundreds of automated phone calls, text messages, and emails daily - why are we dependent on an archaic pdf file buried on a city website to announce that ONE day out of the 365 days this year will have a different schedule? Don't mind me. I'm just going to be trying to find a place to store a weeks worth of garbage the day before a major holiday with family coming to visit.

Bc I had a Back the Blue sign in my yard they didn't pick up my trash which I pay them to do. They…read morehad to send separate little trucks out a few times to get garbage which I'm guessing cost them more money. Jokes on you. Don't move to Winston if you have an opinion! Crap management.

I called Dan about removing a pile of yard waste from in front of my house. I called on Tuesday…read morehoping it could be gone by Sunday and he said he could come out the next morning. Now that's service! He arrived right when he said he would and, after seeing the size of the pile. lowered the quoted price to better reflect how much he would be hauling away. The job was done quickly and the area was left clean. I was able to pay via Venmo which made it all extremely easy. I'd definitely use D&E again!

I contacted Dan on Saturday and he came out later that evening to provide a quote to haul away some…read moreunwanted trash in a ditch behind my home. He showed up on time on Monday and removed the discussed items. He was careful and considerate. I would absolutely recommend the company to anyone in need and will use again if the time comes in the future. Great value and quality service!

Cool new rotational art space in downtown Winston! We found this place on First Friday in the Arts…read moredistrict. They also have classes and artist talks. Can't wait to see what's next!