After an almost stroke of my daughter spilling Kool-aid on my work laptop I located this business…read morein Burlington, NC. First I called and inquired about the shop ...told them my story. They said they do Free Diagnostic so I took a chance. I called back to let them know I was coming....To my Surprise the gentlemen stated "is this the Kool-Aid lady?" Thank You for the Great Customer Service!! Visited the business and they have a sign stating only 1 customer/group allowed in at a time. This was due to the extremely small space... no complaints. I'm just Thankful they recognize the Pandemic. They were able to access my computer and get me to my laptop very quickly. I received a call within 2-hours stating that they did everything they could however , my laptop is dead. Good News - They were able to recover all of my files!! Charge for file transfer $86...not bad at all. Highly recommend this business to anyone looking for any electronic repairs. RIP to my HP laptop however, I look forward to backing up my work /personal files on an external storage device. #LessonLearned...and my daughter gets her own laptop.

DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

Friendly folks. They gave me accurate information, and quick service. They were generous with…read morehelpful tips.

Great People and SERVICE! They are fast! They dont put you off for weeks. I highly recommend…read morethis Burlington business!!!!

Jon was great with building a new Gaming PC for my son. he was flexible, knowledgeable and stayed…read morein contact with any changes that needed to be done! He is also fairly priced!! Thanks Jon!

Sage helped clear up an issue that left us stuck and not able to print. He was very knowledgeable…read more He worked "behind the scene" so I could keep working without interruption.

My agency has worked with Comtech for years now and they have provided us with great, efficient and…read morehighly quality service. They strive to provide their customers with the quickest, professional service possible! Thanks for ALL that you do for us, you're #1.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

I have been using Computer Links for a couple of years now. I would not even considered going…read moreanywhere else for customer service. Matt and Chris have always gone the extra mile every time to make sure I am a satisfied customer. I highly recommend them.

Coy is amazing - always there when I need him and makes things work right again almost immediately.read more

If you are looking for 5 star service look no further than Tec Brothers. They humbled themselves…read moreto me my limited computer knowledge and answered my questions. Service and workmen ship second to none. Prices are customer friendly.

From the owner: We are a Cell phone and Computer repair shop servicing Burlington,NC and the greater Alamance area…read more We fix Iphones, Ipads and samsung galxies. We REpair Game consoles and computers. we also buy and sell used electronics.

Support local business is my philosophy and I'm so glad I did once again because I found this…read morewonderful company. Very friendly and knowledgeable staff. They work hard to find the parts you need at the best prices. I ended up saving over $100 with the help of the staffs willingness to check every avenue on how to fix my laptop. I'm very happy and will recommend this company to my friends. You just cant get this type of customer service from large corporations and 800 numbers. -JB

From the owner: GeeksPlus specialized in Small Business and Residential computer services as follows:Network and…read morecomputer troubleshoot, Network setup, computer setup, server setup, virus removal, computer screen replacement, all computer hardware problems, Data backup, all types of software installation. Small business managed services,... etc.

iSharpe Computer Solutions is a trusted partner in supporting Precor's operations by providing…read moredependable and cost effective solutions to support our IT environment. Alan's commitment hasn't been to understand just our IT environment, but also to understand our business - and from there he's been able to prioritize resources and timelines to meet our objectives. Regardless if it's a new hardware deployment, deploying a new application to our product designers, or emergency after-hours support, Alan has always supported Precor with unparalleled commitment and dedication.

We have used Alan twice for computer repairs. We cannot say enough good things about him! He fit us…read morein when our computer crashed this week and even walked me through reinstallation of all our accounting programs. He even answered a few questions about email retrieval. Alan Sharpe is the only person Branley Electrical Service will ever use for all our computer issues and we will recommend him to all our family and friends.

Reid's won from me before I even picked up my laptop & external drive. In fact, I haven't even…read moreturned it on yet. I trust that I don't need to just now. I entered the shop frazzled & angry at myself over an issue that I thought I SHOULD be able to resolve myself. Charlie was wonderful. She talked me off the ledge and assured me that if it could be fixed, Chris would get it done. Chris and I talked a few days later. He presented me with great options (that saved me thousands) and my laptop was ready when he opened the next morning. Beyond the fantastic service from the entire team and depth of knowledge that Chris posseses, what won me over was the warmth, respect, friendliness and deep trust I felt the moment I stepped through the door. It isn't easy to hand your personal, sensitive information to a stranger. But I knew I was in good hands. When I picked up my laptop, Chris was beaming with pride over a trophy he'd earned for his hardwork. He showed me some of his other work as well. In addition to his custom built computers, the websites he creates were truly top-notch. Mind blown. The quality is what you might expect from a mullt-million dollar comany. And it's not less exceptional for the smallest microbusiness. Never, ever go to a retal chain for computer repair. Or use some from free site builder. Nothing in life is free. But Reid's pricing is very competitive. See Chris & Chalie at REID'S! You will not be disappointed.

Chris is the best of the best when it comes to computer work. This guy is the Jedi of computers…read more Computers cower and submit when he walks by. Not only is he good at what he does he has a great personality and truly cares for his clients. Nestled on the corner of Gilmer and Market St in downtown Reidsville he isn't hard to find. Stop in and tell him Santa sent you.