DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

Jessie saved me today. My phone went belly up and they got me up and out in less than a half hour…read more Fairly priced and transparent. Friendly staff. My only gripe is the seating. They aren't disabled friendly and it's not suitable to wait there unless you use your own devices. Plenty of parking. It's in the Publix plaza. Thanks for getting me back to reality.

I received fast, dependable and accurate service at The Computer Dept. Here's the scoop…read more.. My four year old PC recently started to make a humming noise. I knew that it was one of my fan units going bad, but wasn't sure which one. I have an above average knowledge of computers, but have never made any repairs on my own. For that matter, never before have I needed to take a PC in for repairs. I was a little unsure about where to go. Initially, I took my PC to a famous "big box" store that's known for keeping repair staff on site. Considering they wanted to charge me $69.99 just run a diagnostic and tell me what I already knew was wrong, I decided to take my business elsewhere. Upon searching Yelp for a local computer repair business, I found The Computer Dept. After reading their website and getting a feel for their business, I decided to give them a shot. I am so glad that I did! Steve at The Computer Dept determined that my video card's cooling fan was busted. He had a new card ordered, installed and running within twenty-four hours. On top of that, his price blew the "big box" store away! I was able to get my PC completely repaired (and upgraded for that matter) for just a little more than what the "big box" was going to charge for the diagnostic! Who knows what the "big box" would have charged me if I'd actually let them repair it! When at all possible, I try to keep my business local. You should do the same the next time you need your computer repaired. Go to The Computer Dept!

I am not fond of having to write a negative review. Nor am I fond of being ripped off and ignored…read more My iMac with an older operating system was being hacked. Not fun. The Computer Dept said that they would, for $160 plus tax (I double-checked the price with 'P'), wipe the computer clean, save my documents, and that "it would be like a new computer." Upon delivery they charged me $256, adding on travel time and answerIng questions no one had previously mentioned. What they apparently didn't know is that the Apple Apps that I had used to access my documents are no longer available, even though it was the EXACT same operating system and computer I had. So it is basically useless to me. Why didn't they know that? While they offered to try to get those apps, they found only one of three and it has issues. The fonts are messed up, so when it prints, it's all distorted. I have no access to my accounting and spreadsheets data, nor my art. I do appreciate that at least one person was trying, maybe more to get the apps, but they couldn't. Yet one would think they would have either known that or tested it before delivery. I think there's even possibly a way they could've added those apps from another computer at their store. Not sure. Instead, they actually blamed it on my system. I am not happy to say the least, but they became contentious telling me that my computer was already useless when hacked and that I needed to buy a new one!! I thought I was getting one as good as new. If they believe that, they should never have taken my money. When I spoke up they said they were "ending their professional relationship with me." I certainly didn't see it professional to not take responsibility if a service renders a computer's files inaccessible. What I HAVE is a (hopefully) clean computer with Internet (which my iPad has), ability to open, access but not print documents, no access to important accounting or slideshows. What I DO NOT HAVE is money to buy a new computer. Professionals with ethics would say, "We didn't know this was going to be a problem. We take full responsibility and will refund your money since we did not deliver a usable computer as promised." Instead, they're not responding. I don't know if their Macintosh knowledge is not very good, but in any regard, they should have found a way to either deliver a workable "good as new" computer as promised or refund my money. Maybe you were lucky and got what you needed from this company. But if you have problems, apparently you can forget them taking responsibility, responsive customer service, or compensation for their errors. And absolutely without doubt this was their error.

Jon was great with building a new Gaming PC for my son. he was flexible, knowledgeable and stayed…read morein contact with any changes that needed to be done! He is also fairly priced!! Thanks Jon!

Sage helped clear up an issue that left us stuck and not able to print. He was very knowledgeable…read more He worked "behind the scene" so I could keep working without interruption.

My agency has worked with Comtech for years now and they have provided us with great, efficient and…read morehighly quality service. They strive to provide their customers with the quickest, professional service possible! Thanks for ALL that you do for us, you're #1.

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

I have been using Computer Links for a couple of years now. I would not even considered going…read moreanywhere else for customer service. Matt and Chris have always gone the extra mile every time to make sure I am a satisfied customer. I highly recommend them.

Matt and Chris built a gaming PC for me 5-6 years ago for me. Wow what a system!!!!! I don't get…read morein to the shop as much as I did, but even after a couple of years they still remember my name and the computer. Exceptional service and support! I would recommend them to anybody who wants a first rate system.

If you are looking for 5 star service look no further than Tec Brothers. They humbled themselves…read moreto me my limited computer knowledge and answered my questions. Service and workmen ship second to none. Prices are customer friendly.

From the owner: We are a Cell phone and Computer repair shop servicing Burlington,NC and the greater Alamance area…read more We fix Iphones, Ipads and samsung galxies. We REpair Game consoles and computers. we also buy and sell used electronics.

Support local business is my philosophy and I'm so glad I did once again because I found this…read morewonderful company. Very friendly and knowledgeable staff. They work hard to find the parts you need at the best prices. I ended up saving over $100 with the help of the staffs willingness to check every avenue on how to fix my laptop. I'm very happy and will recommend this company to my friends. You just cant get this type of customer service from large corporations and 800 numbers. -JB

From the owner: GeeksPlus specialized in Small Business and Residential computer services as follows:Network and…read morecomputer troubleshoot, Network setup, computer setup, server setup, virus removal, computer screen replacement, all computer hardware problems, Data backup, all types of software installation. Small business managed services,... etc.

iSharpe Computer Solutions is a trusted partner in supporting Precor's operations by providing…read moredependable and cost effective solutions to support our IT environment. Alan's commitment hasn't been to understand just our IT environment, but also to understand our business - and from there he's been able to prioritize resources and timelines to meet our objectives. Regardless if it's a new hardware deployment, deploying a new application to our product designers, or emergency after-hours support, Alan has always supported Precor with unparalleled commitment and dedication.

Highly recommend their expert services if you're in need of a technical diagnosis for your computer…read moreissues. They offered advice on security best practices to avoid future malware and computer virus problems. iSharpe also provides recommendations on data backup and recovery which helps ensure your valuable data is safe from hard drive failures or other hardware disasters. They are local and provide onsite support at a great value. I'll definitely be using them again!

Reid's won from me before I even picked up my laptop & external drive. In fact, I haven't even…read moreturned it on yet. I trust that I don't need to just now. I entered the shop frazzled & angry at myself over an issue that I thought I SHOULD be able to resolve myself. Charlie was wonderful. She talked me off the ledge and assured me that if it could be fixed, Chris would get it done. Chris and I talked a few days later. He presented me with great options (that saved me thousands) and my laptop was ready when he opened the next morning. Beyond the fantastic service from the entire team and depth of knowledge that Chris posseses, what won me over was the warmth, respect, friendliness and deep trust I felt the moment I stepped through the door. It isn't easy to hand your personal, sensitive information to a stranger. But I knew I was in good hands. When I picked up my laptop, Chris was beaming with pride over a trophy he'd earned for his hardwork. He showed me some of his other work as well. In addition to his custom built computers, the websites he creates were truly top-notch. Mind blown. The quality is what you might expect from a mullt-million dollar comany. And it's not less exceptional for the smallest microbusiness. Never, ever go to a retal chain for computer repair. Or use some from free site builder. Nothing in life is free. But Reid's pricing is very competitive. See Chris & Chalie at REID'S! You will not be disappointed.

Chris is the best of the best when it comes to computer work. This guy is the Jedi of computers…read more Computers cower and submit when he walks by. Not only is he good at what he does he has a great personality and truly cares for his clients. Nestled on the corner of Gilmer and Market St in downtown Reidsville he isn't hard to find. Stop in and tell him Santa sent you.