I bought a hard drive and the sales person offered to install on my computer and along with my old…read morefiles and I just had to leave my computer there for a day. When I went back to pick up my computer they said they had not moved my files yet so I had to come back later. When I finally got my computer, some files were missing on my new computer. The total service was about $130 and even though a new hard drive probably just cost $80, but my computer was working again, so I was not upset. But then I realize office depot put my credit card on file without my permission, each year I was charged for subscription for tech service $130 and MacAfee $100 (which increased this year). I contacted them for three years and they never solved this problem. I ended up got charged $720 service I never used. Total $850 I could have got a brand new computer instead of a hard drive!

I bought a printer about a month ago. Almost every business you deal with keeps your phone number…read moreand all of your transactions. I even went to a podiatrist recently who had records from 20 years ago. All I need to do is say my name. But at Office Depot after 3 weeks they erase you. You don't exist. My printer broke down within a month. I even had bought some insurance for it because I know how printers react to using them. They simply don't work very well after maybe a year maybe a little more this one only lasted about 4 weeks. But when I went back to exchange it They couldn't find me. They believe that I had bought it there. But there was nothing they could do about it because I didn't have a receipt. I get rid of my receipts because you can just keep so much paper even small little receipts. Because every business simply keeps you in their computer. Every business except office depot. They cost me a lot of money. I had to go buy another printer at a place that is reliable.. So I went to Best buy. I just said my name and up popped every transaction I had for the past 20 years. I bought a printer. I bought an insurance policy. I expect to have this printer for a couple of years before it crashes on me. But when I take it back, I'm sure to get a new one.

I ordered prints online and was blown away when they called to ask if we were framing or using…read morestands to hold up table numbers. That way we could make sure we print on the right card stock thickness. The attention to detail was appreciated and made all the difference. Super knowledgeable, easy going, and hard working staff!

I came in to print some flyers at your St. Louis Park location and Chloe was kind enough to help…read moreme. She is a Wiz at her job! Thanks Chloe!

One of the trainee's, Ethan, greeted me when I entered, offered to help me find what I needed, and…read moreassisted me well at the register. I have shopped at this location several times with not so great service. Hopefully they continue to hire customer oriented staff.

1 Star - Completely unacceptable and misleading pricing…read more I had a terrible experience at the UPS Store in Eden Prairie. I was quoted $78 to ship a package to the UK, agreed to it, and later discovered I was charged $500 instead. This was never clearly explained, approved, or authorized by me. This feels extremely misleading and unprofessional. Customers should be able to trust the price they are given at the counter--especially for international shipping, where costs matter. A difference like this is not a "small mistake," it's unacceptable. I would strongly caution others to double-check everything in writing before shipping here. Transparency and honesty were completely lacking in my experience.

Wouldn't take my Amazon return even with the correct QR. Nasty people. Not nice at all.read more

- The Best Buy website said my order would be available for pickup same day, as soon as the item…read morewas purchased, the timeframe changed. - Zero customer service - unable to contact store employee via phone. - Zero customer service - when contacted via text message, no reply at all to my message. An agent didn't even join the chat until after hours. - Further attempts to receive my package in a reasonable timeline have been unsuccessful - it is now estimated over two weeks for an item that was supposedly "in stock today, ready within 1 hour" With the possibility of "if it doesn't show up by x, we'll issue a refund". - Absolute joke of a service. One should be able to call a store and figure out an order without days of corporate 'we got your money, good luck contacting a human.'

This one is to Best Buy Corporate and its creditcards provider. I have been a member for 20+ years…read moreand never had a problem. Sometimes bought only one item or none within a year and my card was always active. Yesterday I was purchasing a Laptop online and the website declined my payment several times so I called their 1-800 number on my BestBuy Creditcard just to find our they closed because I didn't buy anything for the last 6 months. I asked if they can reactivate my card but their answer was for me to re-apply and get a new one which means have my credit pulled and run leaving a hard inquiry that will affect my credit. Beware of Best Buy now because if you do not buy anything for 6 months, they will force you to re-apply and affect your credit just to have their creditcard. I wanted to take advantage of the 0% but I couldn't get it and I refused to re-apply as they were telling me was the only option I had. I am very disappointed and from now on I will avoid buying anything from Best Buy.

I would rate it zero if I could. I bought a computer and a printer in December. I paid for someone…read moreto come out in January to set up my printer because of the holidays. He came out and who knows what he did. I had to pay for it again. Three times I had the appointment scheduled and no one has showed up. You can't call geek squad you can't talk to the store manager. You can call the customer service number which you are watsing your time it will be someone who does not speak english well and last night the guy said return it. I ask to speak to a manger they wouldn't let me. It's upsetting to me on so many levels. The disrespect from people who wouldn't born here the company for letting their customers not being taken. I write this review as I hope people will not buy from best buy. Please save your pocket book your sanity.

Best Buy Review For Yelp 7/24:…read more Extreme Dissatisfaction Date:7/24/24 I placed a $700+ Order for Security Electronics over the weekend. The On-Line website indicated if I placed the Order within 5 hrs I would receive on Monday, then later with additions.... Tuesday!! Finally, the Main Camera portion of the Order indicated to be delivered today, 7/24; and a 2nd portion of Solar Power Units would be delivered Thursday, 7/25.... Ironically on Monday received a notice of a problem with the UPS Shipper out of Washington state and My ORDER Wouldn't arrive until July 30th!! WTH? The On-Line ORDER CHAT LINE WAS WORTHLESS.... I Requested the Camera portion be delivered and would accept the Secondary Delay! No Dice, just run-around Goobly-Gook..... I asked about Local Store Stock; ZERO, ZIP NOTHING!!! I went to the Local Store at Eden Prairie Mall.... Received about identical BS runaround.... Geek Squad Mgr said I could PURCHASE WHAT I HAD ALREADY PURCHASED FOR $710+ (Supposed $400 Savings) and then return Delayed items for Credit..... I said NO.... I should be able to receive a package from Stock. MGR. Said NO, I HAD TO PURCHASE A UNIT!!! I said BS! and left.... *** AWFUL, WORTHLESS CUSTOMER SERVICE!!! No Desire to really rectify to My Satisfaction!! *** ** SEEMED MORE LIKE I WAS AT the MN DMV Vs. A so-called BUSINESS!! ** Would NOT LET ME SEE A HIGHER MGR!!!