They seemed to be well staffed but the staff maybe aren't very friendly. I was looking for Tul pens…read morespecifically a pack of ball point color pens. Online it said they had 3 in stock. They have Tul pens and supplies in a few different places, I went in circles never finding them (the exact ones I was looking for). I did ask for help and the guy pointed to the areas I already looked even though I explained it said they did have a few in stock. I ended up driving to a different location where I had a similar experience. I decided to try doing order pickup and they did indeed have the item and when I went in to grab it the worker didn't really care what I grabbed as long as it said paid he said. I'd say the store is decently organized but I couldn't find the item I was looking for or get the proper help.

I stopped by this store today with a question re a Lenovo laptop I had recently purchased at a…read morenearby Office Depot. I happened to be in the Edina neighborhood today. I received excellent help from Alex L. He helped me figure out what I needed to do differently with my new laptop, and helped me with getting flash drives and new printer cartridges. Yay Alex L.!

I bought a hard drive and the sales person offered to install on my computer and along with my old…read morefiles and I just had to leave my computer there for a day. When I went back to pick up my computer they said they had not moved my files yet so I had to come back later. When I finally got my computer, some files were missing on my new computer. The total service was about $130 and even though a new hard drive probably just cost $80, but my computer was working again, so I was not upset. But then I realize office depot put my credit card on file without my permission, each year I was charged for subscription for tech service $130 and MacAfee $100 (which increased this year). I contacted them for three years and they never solved this problem. I ended up got charged $720 service I never used. Total $850 I could have got a brand new computer instead of a hard drive!

I bought a printer about a month ago. Almost every business you deal with keeps your phone number…read moreand all of your transactions. I even went to a podiatrist recently who had records from 20 years ago. All I need to do is say my name. But at Office Depot after 3 weeks they erase you. You don't exist. My printer broke down within a month. I even had bought some insurance for it because I know how printers react to using them. They simply don't work very well after maybe a year maybe a little more this one only lasted about 4 weeks. But when I went back to exchange it They couldn't find me. They believe that I had bought it there. But there was nothing they could do about it because I didn't have a receipt. I get rid of my receipts because you can just keep so much paper even small little receipts. Because every business simply keeps you in their computer. Every business except office depot. They cost me a lot of money. I had to go buy another printer at a place that is reliable.. So I went to Best buy. I just said my name and up popped every transaction I had for the past 20 years. I bought a printer. I bought an insurance policy. I expect to have this printer for a couple of years before it crashes on me. But when I take it back, I'm sure to get a new one.

I had a print job done here, the instructions were not followed even though the original was…read moreprovided. They did redid the entire job on the house, so excellent customer service.

I ordered prints online and was blown away when they called to ask if we were framing or using…read morestands to hold up table numbers. That way we could make sure we print on the right card stock thickness. The attention to detail was appreciated and made all the difference. Super knowledgeable, easy going, and hard working staff!

One of the trainee's, Ethan, greeted me when I entered, offered to help me find what I needed, and…read moreassisted me well at the register. I have shopped at this location several times with not so great service. Hopefully they continue to hire customer oriented staff.

The Eden Prairie store is my least favorite to visit. I only go here if it's convenient to my list…read moreof errands I'm running because it's open the latest most days. The individual that is often working when I go in is rude, gets very upset and aggressive if you have questions regarding a return shipment or mistakenly bring a package that needed an at home label printed. Customer service at this location needs a massive overhaul.

I had been to this store before and although I had witnessed an employee yelling at another…read morecustomer, I myself had never been treated badly so I decided to return. However, this week when I came in to make copies I was treated horribly by 2 employees. I was also incredibly over-charged and only received 35 copies when I asked for 50. They also told me they would charge me for staples even if I did them myself. So I paid 25 dollars to only get 35 copies and laughed at for wanting staples. I won't be returning to this location for any service again.

Went in to purchase a laptop. It wasn't available in store. But, Trevin was sooo knowledgeable and…read morehelpful, I was able to purchase one and have it delivered in 3 days. Great customer service!

Fake appointments, terrible scheduling system…read more Extremely frustrated with the Geek Squad scheduling at this location. I booked a specific appointment for an Apple repair, expecting it to be looked at during my slot. Instead, I arrived only to be told they needed 4 hours to even fix it and that I would have to leave and come back later. The staff tried to blame Apple's policies, but Best Buy runs this scheduling system. If you cannot fulfill appointments at the scheduled time, do not allow customers to book them. Completely wasted my time.

615pm Saturday 6/27 Eden prairie, mn Need to buy tv…read more Stood/looked at them for over 10 minutes. No one ever came, but 5-6 blue shirts gabbing at front entrance. Frustrating. Might be back or just buy off amazon.

I would rate it zero if I could. I bought a computer and a printer in December. I paid for someone…read moreto come out in January to set up my printer because of the holidays. He came out and who knows what he did. I had to pay for it again. Three times I had the appointment scheduled and no one has showed up. You can't call geek squad you can't talk to the store manager. You can call the customer service number which you are watsing your time it will be someone who does not speak english well and last night the guy said return it. I ask to speak to a manger they wouldn't let me. It's upsetting to me on so many levels. The disrespect from people who wouldn't born here the company for letting their customers not being taken. I write this review as I hope people will not buy from best buy. Please save your pocket book your sanity.

ABF is a great value for office furniture, they have new, used, and refurbished office systems…read morefurniture and case goods.