I don't give bad reviews lightly, but Higher Education robbed me of $70. They did this by selling…read moreme a cheaply made knock-off grinder and then refusing to accept a return. Higher Education are criminals who are damaging the name of an American Company, Cali Crusher, as well as trust in local businesses. I brought the clean and unused grinder back into Higher Education, along with the receipt, and proof that it was a knockoff. The Owner's reply after acknowledging that it was fake grinder was: "No returns. No returns, no exceptions. Do you want me to keep repeating myself?" This is the most unprofessional and disgusting way of doing business I've seen from a RVA proprietor outside of Seibert's Towing. Selling cheaply made knockoff goods for premium price of $70 and refusing to accept returns is simply criminal. The Owner has made this practice his policy, and for that reason Higher Education does not deserve your business. PS: The Grinder is fake because: 1) It visibly doesn't have Cali Crusher's patented 4-Way Quick Lock System. it just has regular cheap metal threading 2) It doesn't have the crossbar supports beneath the screen. 3) It has a cheap plastic pollen scraper, instead of Cali Crusher's signature guitar pick shape.

Had great experiences at this place (which is a few blocks from my house), until they sold me an…read more18mm bubbler after I specifically told the sales associate (who I think was pretty new) that I needed a 14mm stem--then flat out refused to exchange it for something that would work when I brought it back totally unused 20 minutes later. The associate even admitted it was his fault for selling me the wrong size, but his manager wouldn't let him do the obvious decent thing--which was exchange it. I mean seriously, what the heck is that? When I called the manager myself, she wouldn't even hear me out, just saying "no refunds" and "you should have read the signs before buying something." Totally not how the law works, much less basic retail service. I seriously hope that $85 one-time sale was worth losing a repeat customer and pissing off a neighbor.

I absolutely love this local smoke shop! They consistently have everything I need, and the quality…read moreof their products is always top-tier. The owner and every employee I've interacted with have been nothing short of amazing super friendly, welcoming, and incredibly knowledgeable about everything they sell. You can tell they genuinely care about their customers and their craft. One of my favorite little touches is their indoor/outdoor shop kitty she is the sweetest thing ever. If you're lucky enough to catch her inside while you're shopping, it truly makes the experience even better. Bonus points for kitty pets! The only small thing I'll mention (not really a complaint, just a heads-up) is that when driving by, it can sometimes be hard to tell if they're open because of the bars on the doors for safety. It can give the illusion that they're closed when they're actually open which they usually are, and often late into the night (huge plus!). Parking is easy too there's parking right in front of the building, and I've also parked behind near the auto shop and walked over without any issues. Overall, this place is a gem. Highly recommend supporting this shop you won't be disappointed!

This is my favorite store in Richmond to get my tobacco products very friendly employees. Great…read moreprices on all things you need I would give it 6 stars.

Tobacco shop with no Cigars. It has a lot of stuff but a Tobacco shop should have at minimum some…read moreregular cigars not used for breaking open.

I stopped by this place after looking it up on Yelp, it looked pretty classy inside with leather…read morechairs & couches and well displayed cigars. From entering the store to the time I left several hours later this place didn't disappoint. Faris took care of me, from picking out a good smoke to great conversation. The store itself is welcoming and very chic + classy inside. It sets the standard for what a cigar lounge should look like. If you in the Richmond area i highly recommend stopping buy if you enjoy good cigars and a pleasant environment to be in. BTW, This place is located at a mall behind PF Changs. P.S. they also sell tobacco, and allow you to smoke pipes inside, super cool! Enjoy! @kaliking806 #ViBN We are ENERGY!

Stopped in today because we were in the area and once again had a great experience. My husband left…read moregrinning ear to ear and I got to get some Christmas stuff out of the way.

good customer service and good Selection and good variety…read moreof Things to buy and all at a good price

Moving to the Henrico area this was a definite great fine! The staff has been very inviting and…read morehelpful... if variety is what you're looking for, this is da spot to visit! Become a regular, the free membership will payoff with each visit!

Cigar Realm is my go-to cigar shop in Henrico. Every time I go, the very knowledgeable staff is…read morehappy to help (Santiago specifically has been very personable and helpful). I've been smoking cigars for a couple years on and off, but still have a lot of questions and the staff is always keen to make sure all of my questions are answered and I leave happy with cigars that I will enjoy. The selection is great. My only objection is that I wish they had more smaller ring gauge cigars, but I suppose that's more of an issue of what's popular nowadays than an actual issue with their wonderful selection. Overall, I've never had a negative experience there. I'll continue to be a loyal customer and I can't recommend Cigar Realm enough for anybody that's looking for an awesome local shop.

Great place and environment! The workers are very helpful and friendly. I will definitely keep…read morecoming back to this place!

I would give a half star if I could. The service is terrible. They don't have any products with…read morebarcodes so the employee has to call the owner and ask, while speaking in Arabic I believe. I purchased just a torch and a little rubber tire container yesterday. The guy charged me $15 for the torch and the total came to around $21. I just went in today to buy 3 more of the rubber tire containers and was charged $7.99 each. This was after yet another employee had to FaceTime the owner and ask about the price, and then turns the phone towards me so the owner can look at me and basically tell me I was wrong. So rude and very unprofessional! I've been to this shop previously and just chalked it up to them just opening. I will not be back and will not recommend them to anyone!

The people who work here are honestly so nice it's my favorite shop around. Plus their prices are…read morebetter than at other stores!