I've been going here for 15 years. Very friendly and personable staff that recommends the best…read moreflavors- not just the ones they are trying to get rid of. Extremely genuine people- not to mention the best deals you will find anywhere in Richmond. Great rewards system too! They have always done right by me and I will remain a loyal customer for years to come :)

I purchased a faulty piece for my puffco from carytown tobacco a month ago. The owner- michael,…read morereached out to me immediately offering a full replacement immediately. Extremely friendly, understanding and great customer service. I have been a customer for years and will continue to be one !

I have been getting my cigarettes here for years and absolutely love Slava and his positive energy…read more The variety that he carries is incredible and the prices are way better than local convenient store.

Always have what I want. Friendly and helpful employees!…read moreThey are a pleasure to do business with

HORRIBLE EXPERIENCE. We walked in this cigar shop and a man around 30 or 40 in sweatpants, Adidas…read moreslides and dirty socks comes downstairs. The first red flag was noticing that the cigars are not humidified! There is a front door and then you walk into another door where the the cigars are. The second door is wide open, and not properly humidified. The man asked if we were veterans and we told him both of us were. The policy posted was 20% for veterans. He looked at us and said "I'll make it 50% off for you two!". We asked him about 3 or 4 cigars and ended up getting two of them. We went to put them back in their box and he says "I'll do it!". As if we couldn't figure it out for ourselves. He was rude to other customers that came in after us as well as some people that were just sitting outside at the patio table. We go to check out and ask if he needs to see our military ID and he says no and something about trusting veterans and their honesty. He tells us the total is 29.70. Which is much more than it should be with the 50% off he promised. I tip $5 because he was helpful finding a specific flavor. We noticed the price was way off but didn't say anything and let it go. We go across the street to Havana '59 to smoke and the cigars are COMPLETELY dried out. We had to order from the restaurant which were accurately priced and humidified. After dinner we walked back across to Richmond Cigar Factory and politely ask the man for a refund. We show him the dried out cigar, and slightly bent it to demonstrate how dried out it was and it ended up snapping in half. He says he can't refund us. We ask for a refund on the other unbroken one and bring up the fact that he lied about giving us a military discount. He tries to cover up his lie by saying he meant to say he was trying to "convince the owner to do 50% discount for vets", when he CLEARLY stated he would give us 50% off. He continued to argue with us about getting a refund. He told us that he's going to call the cops because "a lot of cops smoke cigars and can agree that they are good cigars". We tell him that's insane and then says we can just call the cops and then deal with it "in the courts". He walks away and goes behind the register and we follow him to the counter thinking he's about to refund us and he tells us to go to the other side of the store near the door. He comes back around with nothing and then starts looking out the windows for a person that may potentially come inside the store to "ask them for their unbiased opinion" on what a ideal moisture content of a cigar should be. He walks outside and we follow as well taking a seat at the patio table. Eventually a couple approaches the shop and he asks them if they're knowledgeable about cigars. The guy says he knows a little bit, and we explain the situation on how the cigars are complete garbage and how the seller won't give us a refund. I pick up the cigar that is snapped in half and show them how it crumbles. The couple walks away after noticing this store and seller are not worth lies and dried out, over priced cigars. The seller gets irritated and he goes back inside grabs a random twenty dollar bill and I ask him for the remaining $9.70 he owes me for the other one we couldn't smoke. He goes inside again and then slams the door and locks it. You are better off going to your local park, snapping a branch off a pine tree and smoking that. Anywhere but here!

I don't even know where to begin. From the over priced dried out cigars, to the shop keeper being…read moreso disrespectful that he jumped in my face with his hands waving around my head asking me in a yelling tone "What do you want!" He charged my friend and I 18 bucks per cigar, when asked why he told us to "Look around!" Referring to the location. I have lived in Richmond for 13 yrs, and I have never spent 18 bucks on a fat bottom Betty. When asked if hd could cut said 18 dollar cigar so that I could take it with me. He refused initially, then took it to the back and lopped it off with a box cutter. Tearing the cigar into pieces. I asked why he would do such a thing he simply stated "You wanted it cut right?" If someone is willing to get into your personal space because they know that they are wrong, and overprice your cigars go the opposite way!!! I want to believe that the owner is way more pleasant and kind. I want to believe that we can as POC support this POC owned business. However....that Saturday was both scaring and bewildering. At the behavior of the shop keeper, the prices, and my overall experience there.

Moving to the Henrico area this was a definite great fine! The staff has been very inviting and…read morehelpful... if variety is what you're looking for, this is da spot to visit! Become a regular, the free membership will payoff with each visit!

Cigar Realm is my go-to cigar shop in Henrico. Every time I go, the very knowledgeable staff is…read morehappy to help (Santiago specifically has been very personable and helpful). I've been smoking cigars for a couple years on and off, but still have a lot of questions and the staff is always keen to make sure all of my questions are answered and I leave happy with cigars that I will enjoy. The selection is great. My only objection is that I wish they had more smaller ring gauge cigars, but I suppose that's more of an issue of what's popular nowadays than an actual issue with their wonderful selection. Overall, I've never had a negative experience there. I'll continue to be a loyal customer and I can't recommend Cigar Realm enough for anybody that's looking for an awesome local shop.

great store, always had everything i need and more! this is just about the ONLY smoke shop i go to…read morebecause of the quality, quantity and awesome staff.

Best experience... EVER. I am fairly new to vaping so I dragged my friend to go with me not knowing…read morewhat to expect. I can not put into words how amazing and helpful the staff was. Farris helped me from start to finish find exactly what I wanted. Since I wanted some menthol in my juice, he gave me a small complimentary bottle with some menthol so I can add it to my juice. I don't live around here- but I will be making the 20-25 minute drive to come to this store again.

Great selection and friendly owner. No pressure selling. Gorgeous store and good music playing…read moretoo !

I have been a customer for well over 3 years now and will continue to be. In addition to their…read morefriendly, knowledgeable and courteous employees , their store is a force to be reckoned with. It's nice and neat, fully stocked with a various array of inventory, one-stop shop and welcoming. I'll continue to remain a loyal customer.

I refuse to go to any other smoke shop! The owners and the employees are so kind, have an amazing…read moreselection of products and honestly the best prices in town!

Outta Towner here and lemme just say being from Cali, this place has everything u need. Especially…read moresum Mary Jane if u indulge like I do. Was looking for some weed already knowing it's not like Cali but I'm hoping for something mid. We'll, they have an assortment of strains that are pretty good and affordable for what I was expecting. They have 10dollar grams from gelato to sativa and 5 grammars too. Only down fall, they go quick so buy as many as possible. Lol.

I always have a wonderful experience when I visit Carytown Tobacco. I just moved here a little over…read more2 years ago & work in Carytown, & love shopping at Carytown Tobacco for incense and candles. I typically work until around 8/9pm, so their hours are perfect. Mikey is always so helpful and pleasant to speak with, & has helped me find what I'm looking for numerous times. I have recommended Carytown Tobacco to a handful of people and will continue to do so.