We stayed here for one night of our honeymoon. Gorgeous, incredible staff, and they clearly have…read moreestablished themselves as a safe bet to stay at in Bacalar. They decorated our bed super cute for the honeymoon, with a sweet note. Simple room that had entrance to the lagoon, beautiful. Great food in the restaurant. We also took an amazing tour just us and the guide around the lake with ceviche and beers. Such a great day!

The rooms are pricey for not having TV, phone, or Wifi, or . They say its the theme "how…read moreconvenient for them". However they have wifi in the lobby only. And tv in restaurant. The restaurant food is pretty good. The service on behalf of staff is mediocre, no smiles or welcoming faces. The only one that was great was the boat tour guide. The lake is incredibly beautiful. So i do recommend a boat tour. Thats was the best part of staying there. But you there are many other tours by others that may possibly be more economical. Down the way a bit there is public lakefront that is beautiful...

We stayed at the Aluxe hotel which gave us access to this playground beach club perfect for kids…read moreand adults! You can order drinks, food, more drinks and relax in the water. Attempt to climb the rope unsuccessfully like me, swing, go down the mini water slide, or lounge in one of there many lounge spots! My friend Tiffany and I did it all and had the best time! You won't get bored here even spending the whole day! Food and drinks were delicious as well. We had the empanadas and ceviche (not pictured) and felt extremely satisfied!

Gorgeous place to swim and lounge in bacalar! Didn't stay at the hotel but used a day pass. Fairly…read moreaffordable. You can swim and hangout for free all day if you eat at the restaurant, super worth it!

Amazing place. Nice dock with hammocks to lounge on with paddle boards and kayaks. Rooms are large…read morewith nice ac and free internet. When eating at the restaurant huevos rancheros are a must and for lunch the chicken burger. The staff is very helpful and nice. Will definitely return.

The only thing I would change, is for them to provide a mini fridge. Everything else was wonderful…read more Staff was great. Property was clean at all times. Easy access to water.

What a hidden gem!! PHENOMENAL service. Raul and his team are so professional and warming that…read morethey will make you feel at home. Shout out to the ladies in the kitchen, they make delicious and succulent food. The place is fantastic, with an spectacular view. All the activities are with in walking distance and most importantly it's very safe. I can't wait to come back. Highly highly recommended. Got to come here.

Beautiful hotel and bungalows, excellent service, even the hotel restaurant food is very good. The…read moreview from of the lagoon is stunning too. The only downsides are hot water is spotty and takes FOREVER, and our phone and a couple outlets didn't work. Other than that, everything was great!

Charming 2 Story boutique hotel nestled within the streets of Bacalar. It has a rooftop lounge…read morewith hammocks that you can just go and sit and watch the sunset or sunrise. It's a block and a half away from Finisterre restaurant which is excellent. The hotel provides breakfast every morning in their 2nd floor terrace; variation of fruits, oatmeal, toast, avocado and eggs however you like them. They also offer massages; we booked an hour massage for 2 on our last day. They came and did them directly in our room! It was very convenient and the prices are excellent. I didn't get many pictures because I mostly took videos. Rooms are beautifully decorated, very clean and AC worked perfect.

I have traveled a lot in my life and to be honest I don't even like review places until this trip…read more I just started to review businesses because quite frankly I only use this platform to see if businesses that I attend to have good reviews or bad reviews but anyway it's always a hit or miss overall. My experience with this business is very pleasant and that's why I'm sharing this review with the world however you must know that this place is designed to be a place for individuals who are looking to spend some time in a quiet and beautiful zone you get to enjoy the beautiful lagoon, swim without any restrictions , the food they offer is really good but you can also rent a car witch I recommend so you can drive to the Bacalar town at anytime you feel like it's very safe. Costumer service is fantastic. Remember if you are looking for activities to do this may not be your best option but if you are looking to have a great family experiences and memories or perhaps trying to have a happy wife or partner this is a great option. I hope this helps. This is my second review of many from now and on.

Warning Do not Stay here Super awful customer service ,zero…read morepet friendly We made the reservation and drove 2 1/2 hours only to be turned away because of our service animal. Ive never in my life seen such an unprofessional attitude in the midst of a pandemic in all my life.

Excellent walk in shower. Slept very well. Private parking garage. The pool and sky bar can't be…read moremissed. The view on the 4th floor wonderful. I will definitely return to this hotel.

A really wonderful stay! Came through a Hilton Timeshare. Found this place extremely remote in the…read moremost peaceful, relaxing and wonderful kind of way. The service staff is extremely friendly and wanting to accommodate you in any way. The rooms are simple but comfortable and charming. They provide activities everyday which are highly recommended. The tour guides help explain history, social nuances and fun facts. The drives can be long (an hour one way) but are definitely worth it. They range from kayaking, ruin tours, city exploration, swimming in sink holes etc. They have surprise events sprinkled in throughout! This seems to be a more local Mexican destination vs international but I liked that. It felt special, authentic and unique from other Mexican resorts that cater to more partying and alcohol. Highly recommend!

Pets are allowed in the pool, restaurant, and vehicles without restriction if the guest pays the…read morefrontdesk workers enough, even if you are allergic. The frontdesk workers make you miss the activity rather than restricting the access of the pets. The people who plan activities assign everyone the same ones regardless of any dissability of the guests. Your only option is to miss those that you cannot be a part of, even though that's the supposed "value" of the place. Do not come!