I checked into this Best Western around 11:55 PM after booking through Best Western's reservation…read moresystem. I simply asked if they had any rooms available and booked what was offered. At no point during the reservation process or at check-in was I informed that I had been assigned a handicap-accessible room. The only thing I asked upon arrival was where I could find a luggage cart because I had a lot of photography equipment and luggage to bring inside. Around 6:00 AM, I was awakened by extremely loud, repeated banging. It wasn't a brief disturbance but continued long enough to completely ruin my night's sleep. I had booked this room for one reason: to get a good night's sleep before continuing a long road trip. Since I barely slept, I called the front desk and politely asked whether any partial compensation could be considered. The front desk employee was kind, professional, and immediately said she would ask the general manager. Unfortunately, everything changed when I was transferred to General Manager Anthony Valentin. Instead of listening to my concern, Anthony Valentin immediately became argumentative. He repeatedly interrupted me and insisted on trying to give me an analogy about booking airline seats. I told him multiple times, "I don't need an analogy. I need a solution." He ignored that and kept talking over me. Huge ego manplaining with zero people skills. He then told me that because I checked in at 11:55 PM, I should have expected to receive "the worst room possible." That was crazy to hear from a hotel general manager. I wasn't asking for a luxury room. I was asking why no one had informed me that I had been assigned a room that would apparently be subjected to loud banging at 6:00 AM. Had I been told, I could have decided whether to accept that room or continue looking elsewhere. And also, are people with disabilities who would have asked for that room also not entitled to have a quiet night??! When I explained that no one had disclosed this during booking or at check-in, he responded that my issue was with Best Western's reservation system. I found that response especially frustrating because I was speaking with the hotel's general manager. Rather than taking ownership of the customer experience or attempting to resolve the situation, he repeatedly shifted the blame elsewhere, including to me for not knowing better than to book the "worst room" since I should have expected that for coming so late. The issue was never that something unexpected happened. Hotels sometimes have maintenance, deliveries, or unavoidable noise. The issue was the complete lack of empathy, accountability, and professionalism afterward. I wasn't treated like a customer with a legitimate concern. I was interrupted, blamed for checking in late, and talked down to when all I had asked for was a fair resolution after losing most of a night's sleep. Good customer service starts with listening. Anthony Valentin did not listen. He argued, interrupted, blamed the customer, and offered no solution whatsoever. Based on this experience, I would not stay at this or any Best Western property again.

Convenient off I-40, close to Oldtown. Friendly check in…read morewith a voucher for a free hot served breakfast. Also a 30% off bar. Pretty nice clean rooms. We decided to eat dinner at the adjoining restaurant. Very good burritos but margarita was kinda weak. We will definitely put this hotel on our travel list.

This motel was a great find, close to Old Town and remodeled nicely! I was super surprised to see…read morethe Lounge area with a kitchen, living room, bathroom and free washer dryer unit. This was a great feature you can just hang out on the couch and watch TV while you do laundry and cook or hang out on the patio. The front office area is a bar and lounge as well and they give you a ticket for a free drink and the bartender was amazing and made some wonderful craft drinks with all local spirits! Would definitely stay here again.

For Christmas me and the wife like to give destination gifts. So, I booked this cool little hotel…read morebecause we like to stay at places that are not cookie cutter. The room was very nice and we felt very safe. Check in was very quick and easy. They give you a token for a free drink at the bar when you check in. Our second night we went to the bar and the bartender there made the best old fashioned I've ever had. Definitely get you one if you go. I definitely recommend this place if you need a cheap place to stay and want to be not far from the action on central

I took off a star because this is NOT a luxury hotel. It's a nice hotel but luxurious it ain't. The…read moreroom was nice and clean. The bed was really comfortable. I got some good sleep. The down side is the walls are paper thin. You can hear people walking and talking in the hall and the people next door. The lobby is pretty and there's a restaurant and gift shop for convenience. The room fridge is NOT actually a fridge! It's a cooler. They need to come clean about that. It's deceiving! 5 STARS for DENISE!!!!! Overall the customer service is fantastic!!! Everyone I ran into was polite and helpful. Denise took it to a new level of customer service. She was professional, friendly and went Above and Beyond to help me with an issue. Y'all should give her a raise! I would recommend this hotel. I'll probably be back in the near future.

Hotel itself is a beautiful older building with a lot of character, but unfortunately the stay…read moredidn't match the price we paid. Rates were clearly inflated because of events happening that weekend, and for what we received, it just wasn't worth the cost. The renovations felt poorly done. The rooms are extremely small and difficult to move around in comfortably. The popcorn ceilings made the rooms feel dated, and the shower setup was frustrating -- the shower heads are mounted very high while the water pressure was very low. That said, there were some positives. The beds and pillows were very comfortable, and we slept well. The restaurant food was genuinely excellent, and the customer service from the staff was friendly and welcoming throughout our stay. Valet service was also inconvenient. You have to specifically request assistance, and luggage carts were not brought to the rooms, which was surprising considering the price point of the hotel. Overall, while the building itself has charm and the staff was kind, the experience simply did not justify the premium pricing.

Gorgeous property with an amazing location, beautiful grounds with lots of art and friendly staff…read more Highly recommend if you're not a chain hotel kind of person!

My fiancé and I are incredibly disappointed with our experience trying to book this venue…read more For over three weeks, we attempted to reserve our wedding date for June 19, 2027. During that time, communication was extremely inconsistent. We were repeatedly told from the event contact, LeeAnn, that we would receive a phone call or a contract "tomorrow," but those promises were never followed through on. We reached out multiple times by text, phone, email, and even left a message with the receptionist. Most of our attempts went unanswered, and when we did receive a response, it was typically just one brief text saying the contract would be sent, but it never arrived. What has been the most frustrating part is that we stopped actively searching for other venues because we were told our date was being reserved. After more than three weeks without a contract or any meaningful communication, we've lost valuable time during a period when wedding venues book quickly. I completely understand that businesses get busy, and if our date was no longer available or if there were another issue, I would have appreciated an honest conversation. What was difficult was being repeatedly told to expect the next step and then hearing nothing. Thankfully, everything worked out in the end. We found another venue, Nature's Pointe, and from our very first interaction, the communication and professionalism were everything we had hoped for. Their team made us feel valued, answered our questions promptly, and made the booking process seamless. While I'm genuinely grateful that we ultimately found the perfect place for our wedding, I wish we hadn't lost three weeks waiting for communication that never came.

This is such a BEAUTIFUL place! My daughter got married here and it was just perfect! The rooms are…read morevery nice! The pool is a plus :) A very nice motel.

This motel has too much for me. It is more than I can handle…read more Too much testing of my patience while I hunt for a parking place before I check-in. Too much math when I ask the front desk how many parking places are reserved for guests. The answer is 6 parking places. How many rooms does the motel have? 22 rooms. Too much exercise when I have to walk to the front desk to ask why the wi-fi instructions on my check-in instructions aren't working. The answer is... there's another wi-fi network, which we don't tell our guests about until they complain about the listed solution not working. Too much exercise when I have to carry my luggage from the car to the room over multiple trips because there are no luggage carts. There's not even a lowered curb for roller bags. Hoist away. Too much apologizing by employees and not enough solutions. "I'm sorry." What are you going to do to fix it? Confused look. Can you think of a way to fix having the wrong wi-fi instructions for all guests. Confused look. What if you modified the instructions to be accurate? "I can ask them to fix it, but I don't know if they will." Too much exposure. I'm all for increasing visibility, but it is ridiculous to have all motel suite rooms with glass doors and inadequate privacy coverings. Even with the privacy shade fully extended anyone can walk up to a suite and look directly inside the room. Maybe the front desk would say they can only see through a few inches worth. To which I would ask, what hotel have you ever stayed at, which allows anyone on property to look inside a guest's room without permission and see more than 0 inches worth of the inside? (See attached picture Too much style. No substance. I'm too old. I remember when things were good. We don't have to stay at places that don't value their customers. Want to help increase internet bandwidth for other guests? Don't stay here. Want to increase parking for other guests? Don't stay here. Want to decrease voyeurism? Don't stay here.

I stayed here many years ago, when it was owned by two retired school teachers. It was the most…read moremagical place I'd ever stayed. So creatively pulled together with interesting furnishings and ephemera that it transported me back to a nostalgia that was not mine! Inspired by what they had done, I carried the same spirit forward when I purchased my own place in Albuquerque, I too have tried to create a transformative space.

From the owner: Short, medium and long term vacation rental.read more

We came into the room and the beds were dirty, we had to get clean ones after. They should've had…read morethe room clean and ready before we came in

Corporate greed: Booked the hotel during graduation weekend…read more The rate wasn't inflated at the time. Received confirmation of the booking. Two days before the day of my reservation I received an email saying my reservation was canceled. Good thing I checked my email. I promptly called the hotel and the person that answered didn't apologize, nor did they ask for my confirmation information to rebook me. They canceled my reservation so they could up charge someone else my room. Since this was two days before all other hotels were booked out and I had to reserve a hotel in Santa Fe instead. I will be posting this experience on every review site.

Really solid hotel option for road trippers just passing through Albuquerque, which it seemed most…read moreof the guests were! Rooms were clean, breakfast was much more extensive than I expected (waffles, eggs, Greek yogurt, sausage, biscuits, even gravy!), and the woman working the desk in the morning as well as handling breakfast was a hardworking powerhouse! Location is decent; there were some questionable people hanging in and around the parking lot but they kept to themselves for the most part.

Very surprised at how nice this location was, great room. Very clean and front desk was superior in…read morechecking in, and making me feel welcome and wanted. So, so breakfast but it was inclucded in the price and saved me from having to go out. So wonderful for what I 'paid'. Rare that I pay for a room and this met my expectaions and more.

So this review is coming from the POV of someone moving and traveling with a cat. I'm driving a…read morePenske moving truck, towing a vehicle, and my cat is with me. I'm moving cross country - WA to FL. I've driven cross country several times moving east to west and west to east plus I'm an army brat so I have lots of experience moving, long drives, and hotels. With that in mind take this review as you will.... I was looking for a hotel that accepted a cat, had a spot to park a moving van and towed car, and had a hand held shower. I called 5 hotels this is where I ended up & below are the results. 1. It is not a place for travelers who are moving and towing vehicles - it's in a residential area. If you are experienced driving large vehicles you will be fine otherwise you might want to stay somewhere else where it's easier to get a parking spot. If you are driving a pickup or car there's plenty of parking. 2. I requested a room with a hand held shower as always this seems to stump hotels when I call so it took them awhile to discover they had a ADA room with tub and hand held shower head. Take a look at the shower pics do you see what's missing and what the issues are? 2a. The hand held shower head is hung so high you can't use it when seated on the shower bench! Which defeats one of my 3 reasons for picking this hotel. ‍ 2b. There's no tub. So their guide sheet the clerk referred to when I called is wrong. 2c. The shower curtains (there's 2) don't reach the floor so the entire floor of the bathroom will get wet. Especially as the shower floor and bathroom floor are not graded to allow for the water to drain to the shower or the drain in the middle of the bathroom floor. 3. The drapes were open and the ac was off so the room was hot. The gauge says 76. I lowered it to 66, it's been 90 minutes and the room is still warm. So if you are as me and sensitive to hot weather be warned. It doesn't make alot of sense to have the shades open in a hot climate especially when the view is a parking lot. 4. The tv remote is missing. As I am a paranoid sort I called the front desk immediately not wishing to be charged for it. They offered to bring another which was nice but I can live without tv for one night. 5. The room and bathroom is large/spacious if you have kids or have accommodating devices like walkers you will have plenty of space. 6. The room appears to be very clean but I didn't take a black light to it; some things are better to be left. 7. Breakfast was interesting. 8. There is only one luggage cart and it rather large which is an issue as it doesn't fit well in the second elevator. When I pointed it out to the desk clerk he said oh use the other elevator. Umm sir when you press the elevator call button you get the elevator you get you don't get to pick as both don't appear. He seemed stumped by that. Recommendations - hotel to purchase several airport luggage carts they are more easily stored and maneuvered.

Clean and comfortable! Great staff. Breakfast was ready early and coffee was full and hot always!read more

Gotta love the Holiday Inn Express locations across the country. Consistent in quality, every…read moretime! This location had the best front desk staff. They were each friendly and informative and got us checked in super quick. Ana was our main contact at the front desk and was just delightful. We had a great room. It was in a quiet location, very clean and comfy beds with lots of pillow. Would definitely stay here again if ever in the area once more.

First - it is not walkable to old town. The desk clerk said "this is an industrial area, there's no…read moresafe way to walk there. Second - there is no way this meets thieir description as "charming and old time hospitality, third - big sign on desk "- pool closed for renovation" if I were t so exhausted from my travel I would not have checked in. Buyer beware!