Customer service can improve ALOT! I have called their service department 2 times into days. NO…read morecall back after I left my name and number. The second time calling the VM was full and I was hung up on. I called again and the young woman was rude and dismissive of my concerns. Just kept loudly telling me this morning has been very busy. Great, what about my other phone calls? Do better. I would NOT recommend this dealership.

Battery started acting up called and was told to bring it in. Dropped vehicle off and a hour later…read moreit was done. Can't ask for better service. Thanks Alamo Ford!

Elijah took great care of us. Eric Brooks was super nice and patient with us as he helped us learn…read moreabout our new Highlander. Dakota made paying for the car painless. Highly recommend Casa!

I had an idea of what vehicle I wanted to purchase and did a lot of research online prior to…read moreshowing up to Desert Sun Toyota. I inquired via their website (Desert Sun Toyota specifically, not Desert Sun Motors), and was contacted by an employee who set me up with an appointment with Mr. Saul Velasco. It was a perfect match! Not only is Saul extremely personable, friendly, charismatic, but he is honest, upfront, and looking out for your best interest. I was torn between two vehicles and he helped me decide by looking at short term and long term goals. He was practical, helpful, knowledgeable, and overall just made me feel super comfortable and confident in doing business with him. You go into car dealerships expecting to get slighted or cheated in some way. I am a huge skeptic. I don't trust easily, but Saul earned my trust and I can vouch for him for sure. I purchased a used vehicle and she is running fine. We had a little hiccup within the first 15 days of purchase, but Desert Sun Motors took care of the problems without any chargers. They were minor issues and they handled them. She's running fine *knock on wood*. Working with Saul was incredible. The money was handled with a gentlemen named Nick who isn't as warm as Saul, but he got the job done. There are plenty of dealerships in the area and lots of competition. Add Desert Sun Toyota to your list of places to check out. If you do not want to go in person, then look at their website online and see what they have in stock. Check out Desert Sun Toyota and ask for Saul! :)

We are so happy with our beautiful 2008 Honda Ridgeline we recently purchased from Ryan and Mr…read more Richardson! We give them a 5-star rating and so do our friends for our choice! They handled all the paperwork with ease. Thank you, Aaron and Susan.

My Buick Encore GX started having a shifter issue, I followed my wife to the garage. We did not…read morehave an appointment but they took the car in. I figured it would be there for a while. A week later I stopped in and the car was repaired and ready to go. Everyone in the service department was friendly and they took care of all paperwork with my extended warranty. I felt confident with their repair capabilities and if other problems arise I would definitely take my wife's vehicle there again.

Test drove a small SUV at Casa. Car pulled to the left. Somehow they missed this on multipoint…read moreinspection. Said I would be interested if/when they fixed the alignment issue. They called the next morning and said, "It's been fixed!" "What was wrong with it?" "I don't know!" Wrong answer! Declined another test drive, said it seemed like they were not doing their best with regards to transparency, and expressed our disappointment at the supposed service before the sale. Not allaying a customer concern with before/after documentation of repairs is a dealbreaker in my book.

These are my go to guys for all of my UHaul needs. They'll take good care of you, they're open a…read morehalf day on Saturday which is very convenient. I just appreciate their home town friendliness.

My latest experience with Casa Toyota was not good. After seeing on the Toyota site that the exact…read morevehicle I was looking for was being built within a month or so but was targeted for another dealer, Casa told me that they could have the car diverted to them... and that this type of "swapping" is routinely done between dealers. I left a $500 deposit. Six weeks went by and they finally called and said the car had come in and was ready to pick up. Upon arrival, it didn't seem like the right color. After further inspection of the "manufacturer sticker", it was determined that it was not the VIN number that the deal had been based on. They played dumb and acted surprised... but it was all a ruse to deliver the wrong car. Even after they were caught, they went so far as to tell me that the VIN changes after they build the vehicle. What nonsense. The VIN is a unique alphanumeric code that stays with a specific vehicle and never changes! I demanded and got my $500 back. This is the kind of deception that gives car dealers a very bad name. Unfortunately, ALL car dealerships are awful... and Casa Toyota is no exception. Whether it's sales, financing, or service... don't be fooled by their pleasant demeanor. The personnel lie, deceive, and cheat customers on a daily basis, so they're quite good at it. Trust nothing, verify everything. Double-check all figures and math. Don't rely on verbal agreements. If something doesn't seem right, it's probably not. When buying a vehicle, it's always a good plan to retain an experienced assistant to advise and help broker a deal. Car dealerships have a bad reputation for a reason, but if you know what to expect you can minimize issues.

Service is amature at best. 2020 4 runner only serviced @ the dealer. Daughter deployed to Asia,…read moreso I am shipping the car to the next base. I removed the skid plate doing an oil change, only to discover that they 'lost' 1 of the 2 the locating spacers. How? There is a sturdy star washer to hold them on, so it must have taken some effort to remove them, Not something that would 'fall off'. What kind of place employs mechanics that throws away parts to a customer's car, then refused to replace the parts when they get caught? I called and asked (both to the Service advisor and Service manger) that they replace the spacers and clips for free. They said the car came from Del Rio Texas, and they think Del Rio must have 'lost' the parts, and that they don't remove the skid plates for oil changes. News flash; in 2020 they did not have an access hole for the filter so the skid plate must be removed for every oil change. Paying the premium cost to have it serviced at the dealer, and they somehow lost and/or did not notice 1 of the spacers was missing? Save the excuses. The best part, the spacers are $20.00 retail; probable $8 their cost. I ended going to my local dealer and buying them. Don't waste your money on service or anything else here, This place is a money laundering operation, not a car dealership. Find yourself a real mechanic; it won't be @ Casa Toyota.

(copy pasted from my Google Maps review). Decent selection of cars. Upfront about their cars, and…read morethey have decent prices. Looks like two brothers have been running the place for a while. Mechanic in town had good things to say about them. I found out later that my car had extensive damage underneath it. I have no idea if they knew this or not, but please be sure to have your cars checked that you buy here.