I've never left a bad review of any company ever before, but this was a bad enough experience that…read moreI feel compelled to. For those who don't want to read the full review, the summary is: "If you're looking for a place with pleasant customer service and a sane return policy, Pape Ellensburg ISN'T it." I bought a 25" Stihl commercial chainsaw from Pape two days ago to cut wood to heat my house. Today I finally had a chance to use it. It's cold out so I knew I'd have to engage the choke. When I tried to pull the throttle control down to the choke position, I met some resistance and so pressed a little harder. Then I heard a snapping sound, and realized that some cheap plastic part had broken inside. It turns out Stihl chainsaws, unlike others, require you to hold down the trigger in order to set the throttle to choke. They will break at the smallest provocation if you don't do that. My mistake for missing that in the manual, but it's pretty embarrassing for a "commercial-grade" chainsaw to break with such little effort. For some parts the company really should spend the extra $0.50 for metal components instead of plastic. So I bring the chainsaw into Pape to get the part replaced or to return/exchange the chainsaw. Unfortunately the part is out of stock and the wait to get it would be about a week. I need my cut wood now, so this doesn't work for me. So I try to exchange the chainsaw for another one. To my surprise the guy at the Parts counter said he would not exchange it because the problem was caused by "user error", it didn't matter that it was under warranty, it didn't matter that I hadn't pressed hard in order for the cheap plastic to snap. When I protested, he insulted me by saying "if you had used your chainsaw as a hammer and broke it, we wouldn't have given you a replacement, so why would we in this case?" As if breaking a brittle plastic part was as stupid as using a chainsaw as a hammer. Pro tip: don't imply your customer is stupid, especially when the customer's mistake was only possible because you're selling a cheap disposable chainsaw for a commercial grade price. Pape Ellensburg could have just re-sold the chainsaw at a 20% discount "as-good-as-new", losing probably $100 in the process. Instead, Pape has lost a regular customer, who would have been a lifetime customer, along with tens of thousands of dollars of future purchases in the process. Pointlessly stupid from a business perspective. In conclusion: there are a lot of good stores in Ellensburg for your small engine and tractor needs. Try Midstate Co-op, Old Mill, Ellensburg Power Sports, or others. Don't try Pape if you value your time, money, and dignity.

I picked up my riding lawnmower about a month ago. I had them remover the snowblower and reinstall…read morethe mower deck. When I picked it up and got home, I noticed that the mower deck wasn't level and when I tried to start it, the blades caught in something and the motor killed. I tried 3 times to start it and decided to take it back. While loading it on the trailer a vinyl strip fell out from under the mower deck. I later learned it had to do with mulching the grass. I tried to start it again and it worked. I only cut the grass with it so I called them up and said I would try and work with it. I didn't want to make a big deal out of it. It got to the point a few weeks later where I needed the mower deck level because it would crash into the sidewalk. So I called them up, they came out to get the mower and fix it. Well a few days later they call and said it was ready to pick up and I could pay the delivery charge or pick it up myself. I picked it up. When I got there and was inquiring about the charges that should have been covered under warranty , they said the mower deck was level. I told the in was not level when they picked it up. The first problem; they took it to the guy who said it was level when it was first picked up. It was apparent that he fixed it and said everything was fine on the mower deck. He lied Second they called and said I had a slow leak in one of the tires and asked if I wanted it slimmed. I said sure , thinking it would run about $35.00. The charged $90.00 to fix the tire. At most they had $10.00 of slim and that means thy charged $80.00 in labor. I have done this myself and it takes about 15 minutes They lied about the mower deck but after talking with them they removed the charge for fixing the mower deck that wasn't installed right. I don't understand the logic. If it didn't needed to be fixed why did they have a charge for fixing it?. Dishonesties are not good for business. Last year I spent almost $1,000.00 for repair they said I needed on the mower. It ran good when I took it in, but being trusting I said ok. Now I wonder what was really done. Or not. I took it in to be fixed and I got it back broken.

Will all the changing faces at the old mill it is nice to see a familiar face (Morgan). She loves…read moreher job and loves to help people. She went out of her way yesterday to send me a very heartfelt message after hearing I lost my dog. I know she probably talks to hundreds of people a day, but that fact that she remembered me and my dog was something that brings me to tears. We need more people in the world like Morgan.

My wife call me and ask me to get two bags of wood-burning pallets after I got off from car…read moreChiropractor, I ask her to call the store and I've asked them to load them for me since I can barely walk. I asked one of the guys if he knew anything about the pellets he said that he doesn't know anything his job is just in the warehouse. I call the store and asked if my white call and purchase two bags of pellets and one of the guys say she did. One of the guys comes back after I asked him and he told me he didn't know anything about it!

Not a consumer of Anderson as it's primary business is to export hay. I will comment however on…read moreit's constant contribution to the community. They go out of there way to have a first rate looking facility. Sharp. Otherwise I see them giving back to Ellensburg in so many ways. From baseball team sponsors to Rodeo. Thanks Anderson.

Anderson Hay & Grain is not as "upright" a company as they would like the public to believe. They…read moreonly like reviews that make them look good. This post will be taken down as soon as it is seen. But, until then, it is my opinion that Anderson Hay & Grain is not a good business neighbor.

Dimitri and his fellow employee replaced the starter, solenoid, and flushed the radiator on my 1999…read moreFord Explorer today. Dimitri returned my calls promptly and professionally - meeting Dimitri and his crew was a very pleasant experience. His prices, even being mobile were lower than 2 other businesses. Thanks, guys i appreciate you both!

Traveling a long distance today and had some issues. He fixed it and had us on our way in no time…read more 15/10 would recommend.

This place was exactly what we needed. Took our kids, nephews, and parents out for a fun weekend of…read more Fall festivities and it was not too crowded with plenty to do. Hayrides, petting farm, small corn maze, cute Country store, BBQ, coffee stand and a playground for the kids. Not much in the way of gluten-free FYI Got our pumpkins and plenty of photo ops! Glad we did this on this side of the mountains this year.

We were visiting our grandchildren and had such a perfect day here. Plenty of activities for all,…read morephoto ops abound and some really yummy warm donuts and lunch. We are from the Boston area and we were so impressed with all the activities and the beautiful scenery.

As a farmer, I've tried to buy things from this store twice, both times unsuccessfully…read more The first time I was looking for pullets. A pullet is a the middle stage between chick and chicken. I called and had a hard time getting the saleswoman to say whether or not they carried certain kinds, despite the fact that their website said they did. Finally she directed me to the man in charge, and he told me they had the pullets I wanted. Only after asking exactly how old they were did I find out they were a little over two weeks old, but "very hardy". Of course they weren't hardy enough to put outside in the coop yet, but he was willing to call them pullets and say they were really hardy, just not hardy enough to be outside or without a heat lamp! That's not hardy, by the way. The second time I tried to buy something from them was when I wanted to make a fence using hardware cloth to protect my garden from gophers. They were unable to sell me the size and length I needed, and didn't offer to order it for me. I said I would look on Amazon and they said OK and hung up. Why don't farm stores sell things farmers need in Yakima? Why is Amazon the only place you can find things like basic fencing or decent chicken feed? Why don't any stores like this sell actual pullets instead of just chicks? Did you know not everyone that has a chicken coop outside has a place to raise chicks inside?

Can be a little hard to find at first. The easiest way to remember is it's behind lee peterson…read more This is a great place to get your propane filled. Or your livestock supplies and feed big or small animals For me it is a single large house rabbit. The staff has always been friendly.

I ordered sod from them, well I thought it was from them, but all they did was order it from Basin…read moreSod in Pasco. I was charged a twenty dollar per pallet deposit through Jason that he failed to mention was refundable. I'm guessing he was going to keep my deposit because when I spoke with Basin Sod they told me that Jason had already charged me for them. I'm now trying to get reimbursed from Basin Sod for my pallet deposit. If I would have known that he was just a middle man I would have just ordered directly from Basin Sod.

Absolute Lawn Care did a great job on both our front and back yard! Both yards had deep tire tracks…read morefrom heavy cement trucks doing construction projects. The crew rototilled the uneven areas, spread the dirt to even everything out and laid new sod. After a few weeks the sod is growing in nicely. They added dirt to the edges between the old grass and the new sod to even everything up and scattered grass seed. New grass is already growing in and in another week or two you won't be able to distinguish between the old grass and the new. We are really happy with the quality of their work! Absolute Lawn Care starts up our irrigation system in the spring and blows it out in the fall and maintains the system with new sprinkler heads or anything that is needed. Jason always responds immediately to phone calls and we never have to wait long for service. This is a top notch business with a reliable crew and we highly recommend them!