I rarely give a 5-star rating. My mindset is a bell curve. If you are average you get a 3. Above…read moreaverage a 4 etc. That said, I can not think of a single thing I would suggest for improvement for this team. Their work was part of a restoration project following a water leak at our house in Gresham. They communicated often and arrived on time for an early start each day. They took great care to protect and cover our cabinets, doorways etc. Their work was beautiful with attention to every detail. I would highly recommend that you hire Best Hardwood Floors for your project.

We sent a request for a quote to refinish the hardwood floors in our new house. We had movers…read morescheduled to come and carpets set to be cleaned. Lyubomir and his sons were able to come and measure our floors, give suggestions and a realistic bid to complete the job in a very short window of time. The floors had not been touched for 20 years and there was some significant damage. They started early in the morning and worked late into the night to complete the job. Our floors look amazing. I was so thrilled and so happy. They were extremely professional and went above and beyond to finish the job and also leave the site clean and refreshed after all the work. I could not believe how well they prepped the areas and the gorgeous craftsmanship. Thank you so much for starting us off with such a gorgeous home.

Excellent response and communication. Brittany provided outstanding assistance and thoughtful…read moreguidance that was helpful and appreciated when I picked out flooring. We met at the showroom and she came to my home with samples. Greg did an outstanding job giving me a straightforward assessment of what would be needed to repair the flooring. I got a written estimate right away. Very impressed.

Great job on my bathroom remodel. I would definitely recommend and use them again. Work was done…read morewith care and professionalism.

BUYER BEWARE! This company has the WORST customer service I have ever encountered. I purchased…read morecarpet for 2 bedrooms and rubber flooring for my exercise room in early July. Was given two different install dates for each floor type. First install was for the rubber floor which happened without issue. Stan was my installer and he was GREAT. If that was the only installation, my review would be five stars. Installation of the carpet was to happen on 7/28 between 8am - 9am. Received a call at 9am that the installers truck broke down and he'd be here at noon. Noon comes and go without anyone showing up OR an update. Called them around 1pm and they say they found an installer and he's on his way. A crew of two guys show up, do a walk of the rooms & inform us we need to remove everything out of the closet due to the built-in inside the closet. We were told by the estimator/owner when we got a quote we could leave everything on the top rod of the closet, hence why we didn't remove everything. My husband starts pulling everything out of the closet & asking the installer questions about the installation inside the closet. He was frustrated that the plan changed but he's moving clothes out. The installers walk out without a word and never return. We didn't know what was going on so we call the store & they didn't seem to know either. Find out later the installer was "offended" by my husband. For what? No one knows. At this point I am offended by the installers unprofessionalism and disrespect. My husband did not yell, curse, or do anything that should to walk off the job. Gilford's response is they were taking him to a "nice dinner" to talk to him and would work on getting an installer for the following day and they'd call us with an update. They didn't and we ended up having to call them, again. Fast forward to Tuesday. We called around 11am because no update. They tell us an installer will be out "between 12 and 1" after another job. That time comes and goes without an installer or update. Text them for an update: he's finishing up and he's coming today. At 4:00pm when no update or installer shows, I call the office to be met with more rudeness and unprofessionalism. Rob starts yelling, talking over me, told me he doesn't care AND hung up on me. Apparently he didn't like that I'm frustrated with their missed commitments, lack of communication and unprofessionalism. Told me I'm "flipping out". I don't know who wouldn't be frustrated with the situation. Rob doesn't know how to deal with customers or de-escalate situations and made it worse than it already was. Installers show up at 5pm and don't leave until after 10pm. Still have to put everything back and set up beds in order to sleep so we don't go to bed until nearly midnight and I have to work the next day. Why wasn't our installation prioritized for that day since it was missed on the promised day? Why were we put off until the LAST appointment instead of the first? Again, no customer service. I've waited 6 weeks since our installation before writing this review to see if they'd reach out and apologize for their screw up and Rob's disgusting response towards me. Nothing. Not an email or a phone call. When the 2nd set of installers heard the story, they apologized, which I appreciated, but felt it was the owners that should have been making the apology. It was the first time these installers worked for Gilford. Why do they recognize the behavior was unprofessional but not the owners? I have more floors to do but I'll be looking for a company that doesn't berate customers when they want an update on missed appointments. Rob made it clear when he said he "doesn't care". It shows and I'll be giving my money to a company that does care.

I had all of the carpets in my 2300sqft home done. Installation was great and went really smoothly.read more

Mike is the best of the best! He exceeded my expectations. He was able to repair a complex flooring…read moregap issue impeccably.. excellent skills and personable. Thank you!

Mike did an incredible job completely overhauling the floors in my 100+ year old home. I don't know…read morehow it ranks vs "normal" hardwood restoration projects, but it seemed pretty complicated to me. It involved not only sanding and refinishing, but leveling the kitchen floors and lacing in new wood with the old in multiple places, several patches, installing all new baseboards, and some creative problem-solving to work the quarter round around the floor vents. He also built a new cover for my crawl space entry to match the flooring around it. Throughout the job, Mike was responsive, friendly, patient, respectful, and worked with a high level of integrity and transparency. He was genuinely fantastic to work with - I never felt like I was being brushed off or taken advantage of (as opposed to some other contractors I've encountered). He finished the job on time and on budget and I'd absolutely hire him again and wouldn't hesitate to recommend him to anyone who needs flooring install/updates!

Pavel did a great job installing tile in the kitchen, entryway, and half bathroom at our house in…read moreVancouver. He was even willing to take the toilet out and put it back in (while others wouldn't touch the toilet without us getting a plumber, too). We highly recommend Pavel and his team. He is reasonably priced, as well. He was diligent and got the job done quickly and did quality work. Also, the previous owners had installed the tile very poorly and with tons of staples. When Pavel started on the job, it required a lot more demolition work than he originally anticipated, yet he took the time to remove the old tile (and all the staples) properly. He didn't charge us extra either, in spite of the fact that it took him extra time and effort. Thank you for a job well done, Pavel's Tile!

Came out and spend an hour here....measured everything and said I would have a quote within the…read moreweek. That was in January! Still waiting for my estimate.

Stefen and crew were fast, great at communicating and the end product is gorgeous. Great value!read more

Some additional info about Stefan... I got his name from a very picky architect friend who used him…read morefor his floors. Stefan has a couple of helpers, but is on site supervising and doing the work... not a large company with multiple crews and high overhead to meet. In fact, his large vans don't even have any signage on them... apparently he stays busy enough by doing excellent work and strong referrals...

We first contacted Skyview Flooring to fix a squeaky board in a carpeted bedroom, an issue that the…read morebuilder hadn't resolved during the 1-year warranty period. Alex immediately saw that the subfloor wasn't screwed to the floor joist and he fixed the problem. When we needed new laminate flooring, it was a no-brainer to bring Alex back. His years of experience and work ethic are next level of excellence. We are very happy with our new flooring. Thank you, Alex. A big thanks, too, to Daniel who manages Alex's schedule and material orders. Daniel was always accessible and informative. We highly recommend this Skyview Flooring team.

This is a long overdue review of an excellent service we've received from Ken Pettit. My son & I…read morehad worked with Ken to install carpet and hardwood floors at our house 1 1/2 years ago through Costco. Ken went above and beyond his service to help us navigate the process. Ken promptly returned our calls and email, even after the job was finished. We were so happy with Ken's service that we decided to go with Costco again to have the plantation shutters installed. Thank you so much, Ken!!

Finally have my shutters and shades installed today! If you're a new home owner I'm sure you've…read morefound out that the home doesn't come with any window treatments. And if you want something customized like shutters or shades they take a little longer to make. Renee came out to do the first consultation and initial measuring. Katie has always been very responsive to my calls! And Patrick came out to install and everything is just very efficient and professionally done. If anyone is looking for window treatment I'd totally recommend this place. And I've done 3 quotes from Home Depot, 3 day blinds and finally it was through Costco that they outsourced it to the floor store. Thank you guys for helping me with the process!