Absolutely excellent. Clean, well organized, efficient. Manager Stephen works hard to achieve…read moresuperb customer satisfaction. I have appreciated working with him regarding my unit and my U-Haul truck rental over these last several months.

Additional Self Storage has a highly responsive, professional and kind leader and staff. They are…read morea trusted brand and I give them my highest recommendation.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

Poor, Think twice before signing your rental lease here. The mgr here just takes care of his own…read morepeeps I was there for 6 years and the monthly charge went up $50-$100 it just got raised to $600/mos. Not worth for that grungy place with all moss, mildew and spider webs not to mention the leaves and dust that gets blown into the locker!! He also said that he's helped customers by moving them out when the cost gets high and move them back in as a new customer( corporate needs to read this) but when I asked him he gave an excuse!!! Making like he didn't say such a thing. Very unprofessional.

Renting here has been a nightmare. I have been overcharged multiple times and no one in the office…read morehas a clue about what is happening or what they're doing. I've spoken to three people now and they're very friendly but just keep messing it all up. I was charged a total of 90 this month for what should have been $30 rent, and going in to ask for help has just made it worse. The facilities are clean and look safe but the billing issues are not worth the cheaper prices.

Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

**"I'm sharing my experience with Extra Space Storage because I don't want anyone else to be…read moreblindsided the way we have been. Due to the economy and real‑life situations outside our control, we've had no choice but to store two households' worth of belongings here for the past 2 1/2 years. During that time, our rate has gone up by $50-$80 every six months. Our bill is now $420 a month, which is simply not sustainable for any family trying to stay afloat. At this point, we're genuinely worried about losing everything we've stored because we can't keep up with these constant increases. I've tried to resolve this through every proper channel -- the facility, the district manager, and multiple escalations to corporate -- and corporate has not responded to a single call or email. My payment was due on the 18th, and I even went to the facility in person because I have an active escalation pending. Still no acknowledgment or consideration from corporate. I also filed a consumer complaint with the Washington State Attorney General and have not received any confirmation or response from Extra Space. This has been one of the most stressful and disappointing customer service experiences I've ever dealt with."**

As a loyal customer for over two years, I feel compelled to share my experience so others can make…read morean informed decision before renting here. My rate started at $78/month, increased to $147/month, and then jumped to $247/month -- more than triple my original rate. While they provide a month's notice before increases, the hikes are significant. When I negotiated, they offered $220 -- still far above market rate for the same unit size at competing facilities. Other long-term reviewers here describe similar experiences. The problems go back to 2025 when I reached out multiple times via phone and email, simply asking about rate options. My calls went unreturned and emails ignored until I followed up repeatedly. When I finally spoke with facility manager Melissa, she stated I had previously spoken with a staff member named Janelle on a specific date, which was not accurate. When I requested written confirmation of rates, she told me all discussions must be by phone only and did not provide anything in writing. When I took notes during our call, she accused me of trying to catch her and ended the call. What makes this particularly frustrating is the inconsistency. Melissa had previously encouraged me to use their online promotions to secure a better rate, stating, "We want you to stay at Extra Space Storage." I had done exactly this before without issue. However, when I secured a new unit at their advertised promotional rate of $138/month and requested a floor reassignment via chat -- something a representative confirmed was possible -- the interaction became confrontational, and I was told this was "unfair." Within minutes, my fully paid lease of $602.75 was canceled before I ever took possession of the unit. I initially received only a partial refund of $414.00 and had to escalate to corporate with a formal written demand to recover the remaining $188.75. For additional context, the New York City Department of Consumer and Worker Protection filed a lawsuit in February 2026 alleging bait-and-switch pricing practices and significant rate increases involving Extra Space Storage. (Public source available on nyc.gov.) Both the property manager and district manager have been referenced by other reviewers for similar communication issues. Corporate responses I received were automated and did not resolve the situation. Read every review. Document everything in writing. Two years of loyal, on-time payments earned me nothing but a tripled rate, a canceled lease, and a fight to recover my own money. https://www.nyc.gov/site/dca/news/016-26/dcwp-sues-extra-space-bait-and-switch-pricing-vermin-infested-units-junk-fees-other

I've used this company several times for purchasing packing material and boxes. I recently rented a…read moreUhaul, which was successful. I don't have any experience with the storage aspects of the business it the other services are above par.

The unites vary in size. They are dry and well priced per square footage. The street have good…read moredrainage. The units are 2in above street level, good design.

This storage facility is all about making the quick buck and disregarding everything else we have a…read morestorage unit with them life happening we were moving new jobs things got put off to the side went to go pay on our late storage which when he was late they told us that it's going to go up for auction or we can pay now almost $700 we're only 2 months behind that would be $280 plus a $50 in late fees so it goes from 3:30 to 689 that they want us to pay that's 100% markup I do believe it's illegal and it is not a safe and secure site

I had 2 units here. My rent increased multiple times a year. My last visit just after 6:00 pm on a…read moreMonday resulted in a sketchy van quickly pulling up behind me and therefore not having to enter there passcode thru gate. I tried to make it so they could not pass to no avail. I called the office which closes at 6:00 and got VM that said if they did not deem call to be an emergency that I would incur 100.00 fee on my bill. I hung up. Why would they want to deter someone from reporting something so scary. As a female by myself I felt extremely unsafe. For the amount they charge they should have someone in-site as long as the gates passcodes work. Tried calling multiple times and got not answer. Terrifying when I needed to access my unit this night. Can't wait to get out of there!

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !