Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely…read moreurgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS.

1 hour on the line trying to get an agent to help out on false promises that 1 manager gave, they…read morejust throw the call from one department to another not giving a F*** about costumers.

Don't come here. Just don't waste your time. I've come here at four different times of the day from…read moreopening to just a 2 hours before closing to mid-afternoon and there is always a 2-hour wait there's they're so inefficient it's unbelievable this company so just don't come here I'm telling you. I'm Way beyond angry I've come here five times and every time it's a two-hour freaking wait. Just do what you can do online and just forget these so-called customer service stores they are the worst of the worst of any service industry and I mean that. I hate to whip out the poison pen but it's a fact people are walking away from the door because of the two hour wait. Just don't come here and don't try to go to another store either it's the same.

I second the person below who says not to come here. Their estimate for scanning a simple equipment…read morereturn is 1.5 hours and didn't communicate that until I mentioned I'd come back from an errand as the wait was taking forever. Poor management and incompetence in how to prioritize and provide customer service. Do not come here. I'm going to Edmonds or Ballard instead to drop the equipment off. Even providing one star is a shame for this kind of customer service. Cannot wait to no longer have to interact with Xfinity any longer.

Typical F- Service…read more Ugh. Exactly why I hate this company...Here just to turn in my equipment and DC the service (which cannot be done online) Upon arrival theres a line out the door. You can make an appointment online however there is no distinction in the line so you are in the same queue as everyone else. Start to finish waited over an hour. Terrible.

terrible customer service. you try to call with issues and all automated. couple days out of week…read moreconnection issues for more than an hour. high bill for good speed terrible contuinit.

Stopped by the Ballard Xfinity store for technical support on a mobile phone issue. Met with Emily,…read morewho diagnosed the problem and fixed the problem. Emily was friendly and chatted while working the problem. A very positive experience. Thanks!

This is the worst internet I have ever had exced wouldn't even load my table and charged me 80 a…read moremonth I would feel them that It won't download anything and the kept trying to sale me more data and now that I'm out of contract with them I shut it off and the want to charge me $150 to come to my apartment to take the satillte off my roof there is no way for anyone of the renters that can get up on a two story apartment building the lady that took the call was rude to my wife talking to her like she was a kid so I wouldn't go with them go with wave

DIRECTV is the absolute worst cable provider in the history of TV. When you call them for help they…read moredisconnect you unless you are calling about paying them. This happened to me 5 times yesterday when my system was seizing up I.e. black picture + intermittent sound. I have replaced their internet module 3 times; each time the task to reboot the system to working took 5 hours; you have to sign in in different ways for each premium channel you are paying for; it takes different passwords and different identity confirmations to make it work properly. In our area DIRECTV has a monopoly on prime, Netflix, YouTube, Disney, you name it; and their website does not work I.e. I cannot sign in without being rejected or terminated. Perhaps some day ( by the turn of the century) DIRECTV will get it that it is actually easier to provide reliable content signal and accessible customer support. Perhaps some smart law firm will take them to task to change their unprofessional conduct; until then expect lots of problems if you have to use them to receive the content you desire in CALIF.

Unfortunately, I had a bad time with DIRECTV. We wanted a home phone that plugs into the wall not…read moresomething that goes through the Internet this day and age you have to be protected and sometimes that means hardwire and things so I went to DIRECTV and I was able to get a telephone, but it had a lot of static in it. The prices were not good at all. I also was not able to get a lot of channels on my television. They said that's due to the dish, I wouldn't recommend DIRECTV but it's good for some people and then boys seemed really nice and helpful. Just wasn't for me.

I've lived all over the country and this is the best TV set-up service I've had…read more I recently moved into a new apartment building where the cable had been damaged during construction. This was totally out of DSI's control. Nonetheless, Jay Gordon, the owner, and his associate stopped by on a Saturday afternoon to personally diagnose the situation. When the problem was finally solved, Jay came back to set up my DIRECTV. DSI showed responsibility and attention to detail where my apartment simply did not. Their customer service is outstanding, and so is my DIRECTV! I highly recommend.

Uses phishing practices to try and gain business. Will masquerade to building management that this…read moreis being sought after by the HOA board (when it's not), attempting to get into a legal contract. Not a reputable business practice, especially when cold-selling inferior services. Do not engage-

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than…read moreComcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL.

I called Xfinity before my travel to another country and asked to activate my Global pass, and the…read moretech told me that i never need to call before my travel as $10 a day aboard is a part of my plan plan and do not need to do anything whenever i go to another country (Mexico or Canada), the global plan would activate automatically, nothing i need to do. I went to 2 days to Canada and Xfinity charged me $1300. I called their support and they told me - the plans change and i do need to call to activate the global pass... now i am stuck with this bill.... it is very tricky of them. I travel aboard at least 4-5 times a year and always pay $10 a day ... but they changed plans and told me my plan is level 4 and not level 5 and they charged me... If the support did not tell me - your account plan does not need any global pass activation ever as it is a part of your plan already - i would call them and activate, but the phone support said - no need , part of your plan already. It is not how the business is done in the USA, it is tricking people to pay.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.