Just wanted to shout out Brittany J for giving me amazing customer service and overall customer…read moreexperience! She made my experience today so quick and easy, she's legit the sweetest most nicest person. Her energy was amazing I can tell she really loves what she do! If you need any help I recommend going to her ! The overall store and other workers were awesome as well!! They know what you need and will get the job done for sure! I also signed up for a raffle in this location and won an air fryer which was great as well !! Thank you guys so much

Typical F- Service…read more Ugh. Exactly why I hate this company...Here just to turn in my equipment and DC the service (which cannot be done online) Upon arrival theres a line out the door. You can make an appointment online however there is no distinction in the line so you are in the same queue as everyone else. Start to finish waited over an hour. Terrible.

I signed up for Xfinity thru them, and when my contracted ended I called them again. Vick was the…read moreone that answer this time, and I'm so grateful that he did. He went above and beyond, giving me advice on ways to save money on internet service, like buying my own modem and router for cheep (I've been told the modem cost over $100 dollars, so its better to just rent it out from internet provider). Great service!!!

I signed up for Comcast service last night over the phone and they told me I could stop by any…read morestore to pick up my equipment. I thought this location was the closest and stopped by only to find out that "Authorized Dealers" can only give you equipment if you sign up directly with them. This stop was a conplete waste of my time.

DIRECTV is the absolute worst cable provider in the history of TV. When you call them for help they…read moredisconnect you unless you are calling about paying them. This happened to me 5 times yesterday when my system was seizing up I.e. black picture + intermittent sound. I have replaced their internet module 3 times; each time the task to reboot the system to working took 5 hours; you have to sign in in different ways for each premium channel you are paying for; it takes different passwords and different identity confirmations to make it work properly. In our area DIRECTV has a monopoly on prime, Netflix, YouTube, Disney, you name it; and their website does not work I.e. I cannot sign in without being rejected or terminated. Perhaps some day ( by the turn of the century) DIRECTV will get it that it is actually easier to provide reliable content signal and accessible customer support. Perhaps some smart law firm will take them to task to change their unprofessional conduct; until then expect lots of problems if you have to use them to receive the content you desire in CALIF.

Unfortunately, I had a bad time with DIRECTV. We wanted a home phone that plugs into the wall not…read moresomething that goes through the Internet this day and age you have to be protected and sometimes that means hardwire and things so I went to DIRECTV and I was able to get a telephone, but it had a lot of static in it. The prices were not good at all. I also was not able to get a lot of channels on my television. They said that's due to the dish, I wouldn't recommend DIRECTV but it's good for some people and then boys seemed really nice and helpful. Just wasn't for me.

I've lived all over the country and this is the best TV set-up service I've had…read more I recently moved into a new apartment building where the cable had been damaged during construction. This was totally out of DSI's control. Nonetheless, Jay Gordon, the owner, and his associate stopped by on a Saturday afternoon to personally diagnose the situation. When the problem was finally solved, Jay came back to set up my DIRECTV. DSI showed responsibility and attention to detail where my apartment simply did not. Their customer service is outstanding, and so is my DIRECTV! I highly recommend.

Uses phishing practices to try and gain business. Will masquerade to building management that this…read moreis being sought after by the HOA board (when it's not), attempting to get into a legal contract. Not a reputable business practice, especially when cold-selling inferior services. Do not engage-

Came to pick up a modem . 3 employees were busy , 3 others customers were sitting waiting so I sat…read moreas well. 15 min later I noticed 1 employee was doing nothing and an customer came in to pay a bill d he checked her in to wait . I disnt know he was to check you in. I told him I just needed to get a modem . He said there were 4 people in front of me and it's a 45min wait . I told him I don't know you had to be checked in. He said I was busy with someone , I guess we should have a sign but it's 45 min. He was dismissive so I just left. What was he doing ?!? Just sitting there. He could be helping with simple pick ups or bill pay. Ridiculous . Never coming back

I received an official notification stating that my equipment was ready for pickup. Based on this…read morealert, I came to the store expecting a quick transaction. Instead, I was forced to wait for 45 minutes just to get my items.Sending a notification before the equipment is actually ready wastes your customers' valuable time. It is a deeply frustrating experience. Your notification system and in-store process need immediate fixing.

Great service Erik at Port Orchard Store. Should be promoted. Fantastic service and friendly. He…read moremade me feel comfortable and explained everything well.

We have had Astound Internet only for 3 years and never had any issues with service where we live…read more Went in yesterday to transfer service to the new house we just bought on the other side of town, and Erik was really helpful. Got it all done in like 20 minutes and now I'm rate locked at an amazing price for as long as I have service. Hoping it works as well at the new place too.