Complaint registered today against Xfinity, owned by Comcast: Description of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more. read more

Had an appointment Confirmation # VXD086J70. Arrived early and waited over 30 minutes before departing because the representatives were unresposive and not effecient. Therefore since I had other appointments to attend to I left. I voted with my feet and will not use this service. Why make an appointment if you can't perform? read more

Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely urgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS. read more

1 hour on the line trying to get an agent to help out on false promises that 1 manager gave, they just throw the call from one department to another not giving a F*** about costumers. read more

XFINITY - Internet Service Providers Near Me

Since crew "worked" in our area this last month, our service has suffered. Picture breaks up, and appears to have pieces of other pictures Rambling through. This problem seems to be worse after dinner time. Until the "service" this summer, we had little complaint. Oh, yes, try to contact them directly. Impossible. Chats which refer you to a pay site where you must give ssn . That's where I quit. Guess I'll visit a company store in the Renton WA area to try to complain. read more

Xfinity is a bunch of scammers! First, they bullied me into upgrading my plan. They could have just talked to me about it being outdated, but instead they decided to falsify my data usage. I would average 600-700 Gbs out of a 1.2 Tb data plan. All of a sudden, miraculously, I somehow used 1.43 Tb in one month. Then they tell me that I will have to pay $50 UNLESS I upgrade to an unlimited data plan. So, I decided to upgrade to 2 gig speed internet. I was only getting 933 Mbs average. I called Xfinity to troubleshoot the issue and all they do is restart the gateway. I scheduled for a tech to come out and check on things, but I still got transferred to 2-3 more departments. Each one wanted to "troubleshoot" my gateway. I was told that the tech will come out at NO COST TO ME. The tech came out the next day and said that all my equipment is good and tells me that this visit will be at "No cost to you". Still, internet speeds average 933 MBs. I eventually solved the problem myself. I just recently got my monthly bill and was charged a $100 "Installation" charge. I called customer service to find out what the charge was for. I was told the charge was for the tech that came out. I told her that two people told me that the visit was at no cost to me, including by the tech that came out. After she put me on hold for almost 10 minutes, she came back and told me that although the notes say at no cost to me, someone had added the charge and they are going to leave it on my bill. read more

BEWARE THE YEAR "FREE" PHONE SERVICE!!! 4 months into this "free" service, I was sent an email stating, because I made changes to my acct, this free promotion no longer qualifies. I made NO changes. I have called, emailed, gone into the store, hours of my time, to no avail. Total runaround. This co is shady af! They will lie, cheat, scam and steal. I searched and thousands of people are having the exact same issues. If you are having issues, review them here, BBB, your AG, etc. Class action lawsuit coming their way! Let's do this! read more

My internet connection had been frequently dropping and disconnecting. The issue was ultimately traced to Comcast's Surfboard SB5100 modem. I contacted Comcast technical support to report the problem and was told by a support representative that the Surfboard SB5100 had been phased out seven months ago. This raises an obvious question: why was I never notified--by email or mail--that my modem was no longer supported or compatible with the service? As a result, I paid full price for seven months of unreliable service. Yesterday, I took the modem to the Lynnwood location for a replacement. The customer service representative, Dan, provided a new modem but failed to disclose that it comes with an $8 per month rental fee. That omission is unacceptable and reflects either incompetence or dishonesty. At this point, it may be time for us to explore CenturyLink and consider switching providers. read more

To prevent me from disconnecting, Xfinity offered a "special" 2-year contract at a discounted rate. The following month, my bill did not reflect the agreed rate. When I contacted support, I was told the discount would appear on the next bill--but it didn't. The next month, after receiving another inflated bill, I called again. This time, they claimed no record of the original deal and offered a completely different--and worse--plan. After more back-and-forth, I finally managed to negotiate the original price, but only for one year instead of two. Then, for two months, I received no bill at all. My service was suddenly deactivated, and Xfinity claimed my auto-pay had been turned off and my account was delinquent. I never disabled auto-pay and received no notice whatsoever until the moment my internet was cut off. I had to pay reconnection and late fees just to get back online. The following month, I was billed at the higher rate again. Once more, support promised the discount would appear on my next statement--but it never did. Every time I call, I get a different story. After five months, Xfinity still hasn't honored a single agreement they made. Now, with only seven months remaining on my supposed contract, they tell me they can't extend it to a full year at the rate originally promised. read more

worst internet Ever!!! they have outages everyday!! internet sucks big time!! Then the outages last for hours at a time, not just 1-2 but 5-8 hrs . If you work from Home consider other providers . read more

No customer support Automated help does no have the right prompts so you cannot resolve the problem Poor poor customer supportVERY POOR read more

No service! You can't get around the automated system for help!! No matter what button you press, you will never get to a live person! Why do I pay almost $300 per month!!?? read more

How to proceed? I want to send kudos to Owem who works in customer service and who spent literally hours with me trying to fix a problem with TV reception. Before that I had spoken to 5 different people, all of whom either hung up on me or were unable to help and could or would not stick with it until a resolution. Ultimately we will required a technician, but Owem was very patient and kind and deserves recognition. Jean G read more

Comcast failed to take care of or provide any safety guidance regarding their frayed power line on my property and on public property for almost 2 weeks. Comcast made it clear that because I wasn't a customer, it would be difficult to help. They had no problem putting my family and my community at risk. They only came out when the issue was addressed by the Better Business Bureau. I am extremely disappointed in the lack of caring and concern for public safety displayed by Comcast. read more

The worse service i tried, they still charging me 4 consecutives months when i left the service on april, i called for refund me the 4 months for 72.99 and request cancel any futures charges, then few days ago i received a new charged for 72.99, i called them sand said me i due 67 dollars for equipment that in same cases i never used and they forced to give for "free" when i take the contract. definitly i will never be back with them. solution; I have to call to the back for change my debit card. read more

Xfinity shows little concern for retaining loyal customers, even after 30+ years. As cable TV declines in relevance, you continue to hike prices without adding value. My bill has increased by over $100 in three years, with no changes to my service. Customer service is equally frustrating--hours-long conversations, disconnections with no follow-up, and associates unable to offer retention discounts. It feels like they create the illusion of help without resolving anything. After 30 years, the service and pricing have become unreasonable. Switching to another provider may take effort, but I'm ready to move on. read more

A monopoly that has zero concern for their customers. Their customer service is the absolute worst of any company I've ever dealt with. Their automated system WILL try and trick you with double negative questions and misleading statements in order to get you off the phone. "Would you like this issue resolved right away?" Of course anyone will say "yes" and then they will disconnect you and try and text you generic answers to unrelated issues. They prey on the ignorance of their own customers in order to keep them quietly using their subpar products. If I could leave this company and never give them another cent I would. read more

Worst company ever! Now they have adjustable billing, so they can charge you whatever they want each month, no more static billing with the contract you sign. They are getting worse every year - I sure wish we had more options as a small business. read more

I wish I can give 0 * because - 1. Worst services they have (most of the time internet & phone network not working) 2. Can't reach to a live agent (even after multiple tries) for any issue or any problem 3. Though I reached to agent somehow, they intentionally behave bad & made you wait more than 1 hour, though I was requesting and telling them - please do it, they aren't listening and they are so rude 4. They just keep on increasing money without providing any reason or any email communication 5. They just keep on disconnecting the call. A simple question they can't resolve, I just requested them to add my husband. Though his name is on the account but they didn't add his name on billing statement and I am chasing more than 4 months. Worst quality, 0 value for customer & rude to customer, hang up the phone without telling anything. read more

Xfinity: Had a poor experience with Xfinity Internet . I was an Xfinity customer since last 3 years. Till April 2025, my data usage per month was never more than 600 GB as shown in my Xfinity account. For May 2025, it suddenly increased to more than 1.2 TB. I started getting warning SMS that my data usage had exceeded the allotted 1.2 TB per month. Xfinity account also showed that it was my first and last courtesy month and from next month onwards, they will start charging me for extra data usage. So, for month of June 2025, I started checking the data usage in my router statistics to see what was consuming so much data. I also changed my router password to prevent some unknown device from stealing my data. I was surprised to find that my router statistics showed way less data usage. From 1st June to 5th June, the data usage in router statistics was less than 25 GB. However, Xfinity account was showing data usage of around 325 GB. I talked to Xfinity Tech Support and also the Xfinity Security and Assurance Team and asked why there was a discrepancy between the data usage between Xfinity account and my router statistics. Both suggested that they cant investigate the data usage since I owned my own modem. Both suggested I should buy XFi modem or sign up for unlimited data usage. Both of these options would cost me extra money which I was not ready for. I opened a ticket couple of days back for investigation. But no response till now. Concerned, that I will be charged for extra data for June, I made a switch to another internet provider today on 9th June 2025 Summary of the story: It is a master plan by Xfinity to make us buy their unlimited data plan or XFi router. If this happens to you, just leave Xfinity and go to some other internet provider. I have attached relevant screenshots. Hundreds of customers with same issue: https://www.reddit.com/r/Comcast_Xfinity/comments/1bhip7q/massive_sudden_data_usage_increase/ https://www.reddit.com/r/Comcast_Xfinity/comments/1g5vnhx/sudden_spikes_in_data_usage_is_this_a_scam/ https://www.reddit.com/r/Comcast_Xfinity/comments/1k6fjg2/sudden_data_usage_spike/ https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7 https://forums.xfinity.com/conversations/your-home-network/sudden-massive-increase-in-data-usage/6564d0071863db460fe80194 read more

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So this little kid employee sprayed stuff in the air and it went across my driveway on to cars. Went out and another guy said it was bee spray. The little kid started talking crap from his rig and he was very mouthy and he actually got out and tried to get in my face... little boy is lucky, then he proceeds to keep talking shit and starts throwing verbal insults and nasty shit. Punk is so luckily. Well here's the little boy. I have his supervisor calling back. Oh and not once did he say like sorry or anything, he just sat there talking shit. First words out of his mouth was " You have a fucking problem come talk to me old man"...lol. little boy was so luck . read more

Dealing with Xfinity customer service could make for a good episode of Black Mirror - trapped in the never ending barrage of prompts from chat bots, virtual assistants, texts to your phone and fast talking live agents who are constantly trying to sell you something. If there is a hell, it surely involves Xfinity customer service. read more

Description of complaint: I have been a Comcast/Xfinity customer for over 20 years. Their customer service has gone down so badly! I had mobile services , cable and internet and now solely have internet in which I am canceling due to their lack of response of crediting my account double charges they have been charging me for over 2 years. I canceled my tv and don't even have a way to watch tv with Xfinity however somehow they are charging me for Netflix for the past year at $19 then actually raised my rate to $22.99. I called and spoke to Netflix and they said I had to go through Comcast /Xfinity because they are the ones receiving the funds. I even was able to get a representative from Netflix and Comcast on the phone to speak at Comcast request. I have spent many hours in escalating this issue they said that I had an escalation ticket ECM0012125076. Today I got a message stating it was closed out and they were denying my claim. When I called back the customer service rep said the ticket was still open despite my message I received. I told her I didn't feel as if this was accurate considering the message received. I told her I needed to get another ticket number or speak to someone that could help me with this credit. I'm requesting $500 reimbursement and have also filed with BBB. read more

FRUSTRATING: charged me for two addresses and customer support is rude and not supporting I moved to new apartment and Xfinity is charging me for both old and new accounts. When I called customer support and ask them to terminate still they charged me for few more months. I am continuously call for refund as I haven't used service they are closing without investigating tickets. ECM0012576192 ECM0013756269 Customer support is WORST, RUDE and NOT WILLING TO HELP. EXPLORING OTHER OPTIONS IN AREA, won't recommend anyone read more

I DID NOT have the happy go lucky move to another location as they put in their commercials! I was on the phone FOUR TIMES FOR MULTIPLE hours to get this resolved! THEN I thought it was resolved, and got a bill for over $500!!! So I called, and they AGAIN mentioned my old service. WHEN I spoke with them regarding that, I was due a REFUND because I didn't carry out that billing period. They told me I would get a refund due to that. THEN I got a bill for over $500 dollars! I've been on the phone for 58 minutes now... humph. THIS experience is going to have me CANCEL their service and tell EVERYBODY I know NOT to get with them! RIDICULOUS!!!! NOW I've been on phone this long, and she comes back and says can we call you back in a couple of hours. NO! Imma wait. Urrrggghhhh... RAGGEDY! Does anyone know of a different company? read more

How is it possible that xfinity is even worse than Comcast? Now it is nearly impossible to speak with a representative, the automated system just sends you around in circles and then just disconnects you if you are asking to speak to a human. This is what we have in store for us as AI takes over. They will fire humans and replace them with robots. If your question doesn't fit within the preplanned menu then too bad, system just disconnects you. I have been trying to terminate my premium channels and the website won't allow me to do so and I can't speak with a human representative so I just have to keep paying. read more

Terrible service. My apartment building provides internet and lived here for a month but somehow, they did a mix up and upgraded my internet unknowingly. Now, I have a bill that It is unfair to pay, and they are unwilling to remove this charge as I did not agree to it. read more

Oh my oh my. They train agents on how to avoid giving direct and honest answers. AND they flat out lie to you. I know everyone, including me here, complain about Xfinity, but let's face it, all providers for mobile, internet and TV are the same. Nothing we can do about it. read more

Worst customer experience I have every experienced in life. Each time I talk to their customer support I get extremely different answers and they insist they are right and my problem will be resolved. All I wanted was to disconnect my service, I didn't have even have any equipment to return, and I finished my contract so it should've been simple. Apparently the issue was that they disconnected my service but continued to charge me past the date my service ended me. I had 4 transfers over this. Then after I actually cancelled service they kept calling to have me keep my service, even tho it was already disconned. Instead of having so much effort on getting customers back I would recommend to just move that effort into having good customer service while they're there read more

Support is terrible. run you around every circle and never actually give you help. you pay alot for service that never works correctly. you request techs to fix their horrible service they send you a contractor tech not an actual xfinity tech who then makes the service worse than ever before. continue to call for days and get no help. i would never suggest xfinity to anyone STAY CLEAR. read more

Xfinity is consistently raising our internet bill at random times. You need to call and sit through the hour long robot trying to convince you to not speak with a live agent. When you finally get through to someone they will most likely help get the bill done. An inconvenience. They are hoping people won't check the bill or be able to sit through the long call. They were sued a few years back for stealing money from washingtonians, the people won. Would be down to get the attorney general to sue again. Awful, evil, greedy company. I am switching ASAP. read more

They have added extra charges to my bill my bill is supposed to be 1495 a month I have only the internet I do not have any extra channels nothing fancy and I pay like I have premium service. I had a card on file for auto pay that somebody from their company tried to debit over $1,000 from it and just a matter of days they won't address that issue now they have gone into my account and they've deleted all my bill history that I was going through and trying to figure out why I keep getting charged in the hundreds of dollars every month they've turned off my service because I will not pay for all these services that have been added to my account that I did not add and they will not turn it back on they want $179 and that is just a partial payment. Their customer service is the worst customer service I have ever dealt with they tell you to hold on like they're going to go and help find a solution for your answer or for your issue and then they throw you back into queue and you end up talking to another customer service agent by the time is all is said and done you have talked to at least five if not more customer service reps and nothing is accomplished. I don't know how they get away with the things that they do to the customers obviously there is not enough legal enforcement to make them stop doing the things that they're doing people have paid thousands of dollars to Xfinity and for what none of their pricing that they advertise is legit none of it I have never in three years of having them has my bill ever been what I signed up for. I have turned them into the FCC and to the attorney general's office and they told them that they would take this matter very seriously and that they would address it and correct it that is a lie they have an addressed or correct anything all they've done is delete all the documentation regarding my concerns and issues with my bill every month they have blocked me from all Xfinity services including pay-as-you-go they are one of the worst businesses I have ever ever dealt with they lack in every department from knowledge to respect. I'd actually like to get a group lawsuit going against them cuz I know there's a lot of people out there that have dealt with the same thing that I am dealing with if not more. A class action lawsuit against Xfinity read more

I had Comcast business and a resident with Xfinity service. Make sure u read the disconnection policy before setting up!!! I had a terrible time getting disconnected. I returned equipment 3/2024. I was getting emails n texted in 7/2024 still. I had paperwork receipts reading I returned equipment. Found out that I was charged a month in advance on both. I will NOT use this service again. I would prefer Fiber optic...it's faster. Had to rate so it would go through ;-( read more

They lied about how much it would cost, now I'm paying out my a**! I want to cancel my service now!! And you can never connect to a live agent, horrible horrible horrible! read more

My personal experience with Comcast (Xfinity) is terrible, glitchy cable and internet service. No help whatsoever-so-ever at any time from the customer service team. All of that comes with a VERY expensive monthly bill. Comcast (Xfinity) literally forces you to carry unnecessary phone lines and premium cable channels you don't want/need and never asked for. It's their sneaky little way to charge you more. The forced services make it impossible to avoid paying higher fees. This practice is coercion to purchase defective services but they don't care. They advertise their great customer service which is proveably a lie. Try being a customer and getting help with your glitchy wi-fi and you will see they will go out of their way to make sure you don't get help with your issue. Talking to a human about an issue is almost impossible and in my experience if I put in the time investment and eventually get connected to a human said human is 'unable' to help. Comcast has never heard of customer service and they don't care about their customers at all. If you are looking for a company that literally has built their wealth on lack of ethics, deceptive business practices and consumer fraud look no further than Comcast (Xfinity). Comcast (Xfinity) has consumer fraud perfected and seemingly spends a good deal of their time developing new ways to steal money from consumers rather than developing a sound product with adequate support. read more

they get a 2 for "when it's working, it's great" - but OMG when it isn't and you need service. As if I haven't already started my gateway TEN TIMES before I try to use the online chatbot that asks a limited # of questions that don't pertain and then call and get the gatekeeper bot that won't let you continue until they reset your gateway for the 11th time and then call back again because it's still not working and they still don't want to let you talk to a live person so you can explain it's INTERMITTENT OUTAGE - A HICCUP IN THE LINE and I work from home, I need this fixed. I cannot wait until Starlink is available and reliable everywhere. Maybe it will force Xfinity to provide support to the customers they have. read more

If You are on the Eastside and you need reliable internet, go with any other ISP--do NOT get suckered into Xfinity. Here's their business model: constant outages and repair crews that do not work nights or weekends. Most unreliable ISP I've ever had. Three major outages in three months since I signed up. read more

Service during outages is terrible. Limited updates, inconsistent and unreliable updates when they do come through. App is useless in terms of helping understand status of outages and restoration. Customer service will say anything that sounds good. read more

I'm not even a customer yet! Just trying to navigate their website and sign up was an absolutely disaster. The AI chat bot is infuriating. The allegedly human operators aren't much better. Xfinity is the WORST!! But you already knew that :) read more

Xfinity is so horrible. The only reason I am still a customer is because there are no other good options for internet service in my area. As soon as there is one, I am dumping Xfinity fast. I have had the same issues as everyone else. They are ridiculously expensive. At approximately 14 million customers, and let's say the average bill is $100 a month. That means Xfinity is raking in $1,400,000,000 a month! One billion, four hundred million...a month! That is 16 billion, 8 hundred million a year!!!! Yet they refuse to allow customers to talk to a human being. Also, their equipment is simply garbage. Their modems break every few months. Why are they buying such garbage from China? And, every time the modem breaks, you have to configure the new one and set it up in your place. And how do you do that? Download the app. However, as well all know, the app does not work at all. It has not worked for at least 2 years. It is possible that it never worked. I am confident a 12 year old whiz kid could fix the dang app in minutes. When you finally find a number to call customer service, it is a crappy a.i. bot that demands you to use the app. Almost 17 billion dollars a year, and possibly more than that, and Xfinity refuses to fix the app or provide customer service, or be somewhat decent. I would give negative stars if possible. read more