I'm in Port Orchard WA and my system went down. I was able to be squeezed in early the next day and…read moretheir tech Jeff saved the day. He was professional and quick, explaining the details of what he needed to do to fix the problem. Thanks Jeff for the great job! I hope you get a raise! -Jun

Scam. they said my rate will not change in 5 years, they increase 2nd month. they said they will…read moregive me a sim car use for free, everything is free, and they charge $26 next month told me the SIM card is free, the line is not? WTF? and no refund. I HATE this company, it's very annoying you have to watch your bill every month and they will try to steal your money from every angle.

I signed up for Xfinity thru them, and when my contracted ended I called them again. Vick was the…read moreone that answer this time, and I'm so grateful that he did. He went above and beyond, giving me advice on ways to save money on internet service, like buying my own modem and router for cheep (I've been told the modem cost over $100 dollars, so its better to just rent it out from internet provider). Great service!!!

I signed up for Comcast service last night over the phone and they told me I could stop by any…read morestore to pick up my equipment. I thought this location was the closest and stopped by only to find out that "Authorized Dealers" can only give you equipment if you sign up directly with them. This stop was a conplete waste of my time.

DIRECTV is the absolute worst cable provider in the history of TV. When you call them for help they…read moredisconnect you unless you are calling about paying them. This happened to me 5 times yesterday when my system was seizing up I.e. black picture + intermittent sound. I have replaced their internet module 3 times; each time the task to reboot the system to working took 5 hours; you have to sign in in different ways for each premium channel you are paying for; it takes different passwords and different identity confirmations to make it work properly. In our area DIRECTV has a monopoly on prime, Netflix, YouTube, Disney, you name it; and their website does not work I.e. I cannot sign in without being rejected or terminated. Perhaps some day ( by the turn of the century) DIRECTV will get it that it is actually easier to provide reliable content signal and accessible customer support. Perhaps some smart law firm will take them to task to change their unprofessional conduct; until then expect lots of problems if you have to use them to receive the content you desire in CALIF.

Unfortunately, I had a bad time with DIRECTV. We wanted a home phone that plugs into the wall not…read moresomething that goes through the Internet this day and age you have to be protected and sometimes that means hardwire and things so I went to DIRECTV and I was able to get a telephone, but it had a lot of static in it. The prices were not good at all. I also was not able to get a lot of channels on my television. They said that's due to the dish, I wouldn't recommend DIRECTV but it's good for some people and then boys seemed really nice and helpful. Just wasn't for me.

Just wanted to shout out Brittany J for giving me amazing customer service and overall customer…read moreexperience! She made my experience today so quick and easy, she's legit the sweetest most nicest person. Her energy was amazing I can tell she really loves what she do! If you need any help I recommend going to her ! The overall store and other workers were awesome as well!! They know what you need and will get the job done for sure! I also signed up for a raffle in this location and won an air fryer which was great as well !! Thank you guys so much

Typical F- Service…read more Ugh. Exactly why I hate this company...Here just to turn in my equipment and DC the service (which cannot be done online) Upon arrival theres a line out the door. You can make an appointment online however there is no distinction in the line so you are in the same queue as everyone else. Start to finish waited over an hour. Terrible.

Huge hold times, spotty internet service, and to top it off, calling to cancel resulted in an…read moreinstant $88 bill that their customer service rep didn't even notify me of when I was on the phone asking for cancellation. Just go with a more reputable ISP if you can!

On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their…read morerental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.

CL has isolated itself from its customers by making it extremely difficult to reach a real person…read more There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled.

Stopped by the Ballard Xfinity store for technical support on a mobile phone issue. Met with Emily,…read morewho diagnosed the problem and fixed the problem. Emily was friendly and chatted while working the problem. A very positive experience. Thanks!

This is the worst internet I have ever had exced wouldn't even load my table and charged me 80 a…read moremonth I would feel them that It won't download anything and the kept trying to sale me more data and now that I'm out of contract with them I shut it off and the want to charge me $150 to come to my apartment to take the satillte off my roof there is no way for anyone of the renters that can get up on a two story apartment building the lady that took the call was rude to my wife talking to her like she was a kid so I wouldn't go with them go with wave