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    Cascade Window Fashions

    5.0 (1 review)
    Open 9:00 am - 5:00 pm
    Updated 2 months ago

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    Smart PNW - Outside of our showroom

    Smart PNW

    (24 reviews)

    We didn't end up buying from this store but wanted to acknowledge the great service. They have top…read moreof the line products (Hunter Douglas window coverings). The storeroom is a nice place to shop, conveniently located in Proctor with ample free street parking in the area. We got a consultation in our home so that we could see the products in our space. The quote was given right away. The salesmen was very helpful and told us that the Hunter Douglas line is a lifetime type of purchase and therefore pricier than other options. Ultimately we chose a less expensive option but I think this store is worth a look, especially if you want something less common or have a more complicated situation.

    These might be the most honest company I've ever hired. They did aerobarrier on my addition, and…read moreblower door testing for me. They had a few issues with the process, but what blew me away was that every time I found a problem the owner immediately wrote me a check to cover the damage with no hesitation. Overall though it is a good product, it did a great job of sealing around all of the top and bottom plates, and I'm sure a bunch of other places I can't see. The aerobarrier got me down to 1.2 ach50, which surpassed my target. Their main guy was out of town, so they sent a less experienced tech. They ended up not taping off all of the plumbing penetrations, so we ended up getting sealant stuck in the dryer vent, b-vent, and a few other places. They either sent someone immediately to clean it up, or paid to replace the item when cleaning wasn't possible. They gave me an extra refund for the trouble. I wished I had the more experienced tech for the blower door, as this guy missed several things that would have improved the score. There was a window which was ajar, some plumbing penetrations which weren't taped off, and the HVAC duct work to the original house (which was square footage excluded from the test) needed to be taped off but wasn't. He also didn't know how to do a duct leakage test to the exterior (running duct leakage during blower door essentially). But I can't complain too much, as I still received a score which exceeded my expectations.

    Wessco Blinds - Hunter Douglas Screen Shades

    Wessco Blinds

    (53 reviews)

    Queen Anne

    I contacted Wessco Blinds while getting quotes for custom shades in my new loft, and they were the…read morefirst company I ruled out. The biggest issue is pricing. Their quote came in significantly higher than any other companies I spoke with, but nothing about the proposal made me feel it was worth that kind of premium...Once I started comparing options side by side, Wessco just did not seem competitive in terms of value, functionality, or overall solution. Don't get me wrong, I don't mind paying more for quality when the difference is obvious. In this case though, the pricing felt hard to justify, especially when other vendors were offering stronger smart-home integration and more compelling options and discounts overall. The interaction itself was not terrible, but the quote made the decision easy. I moved on quickly and focused on companies that offered a better balance of cost and value. Definitely get multiple quotes before making a decision, because the pricing differences between companies can be pretty eye opening.

    We have purchased about a dozen shades from Wessco over the past seven years or so. Their showroom…read moreis great, their sales people are top notch, Lance in particular is super nice and great to work with. And we've always had a great experience with the installers as well. We purchased manual shades for our upstairs and our basement but unfortunately decided to get the Hunter Douglas Automated shades for our main floor. After almost a decade of trouble shooting, installing new battery packs and motors I think it's more than safe to say they are complete garbage. Recently when we had a tech out to install all new parts on our automated shades. Wessco gave us free labor for the motor install but the technician only installed 3 of the 4 motors. We also purchased new battery packs as well. The technician said that after installing all new parts if we still continue to have issues to come into the store and get a new hub. . Well, lo and behold, installing all new parts did absolutely nothing with the new parts they gave us. They fell off the network and I've had to go back and reset everything again. I work in tech so I don't mind troubleshooting things but these shades are horrible. I called this week to see about the refund on the fourth motor, and to see if I could get a new hub since we still continue to have issues with the shades. Kami said she has no record of the motor not getting installed and told me that if I want a new hub it will be another $300 charge. Maybe it's just me but if I spend about $10,000 with Wessco for extremely subpar product, I would look into comping the new hub a staff member offered to me. Thanks for the memories, Wessco. Shades.com is our future from now on.

    Seattle Custom Blinds - One side of defective Graber blind sold by Seattle Custom Blinds

    Seattle Custom Blinds

    (51 reviews)

    Fremont

    If you browse around and look at their more recent reviews you will find a concerning trend that I…read morecan 100% attest to. It is simply impossible to get a response from this business no matter how you try to reach out. While we had a few different quotes from other businesses we could have gone with, following Daniel's in-person visit we figured we'd give Seattle Custom Blinds. Big. Mistake. From then on things quickly went downhill. It took several months before our simple project was finally completed and nearly 100 emails until I finally had my blinds installed. And that's not to mention the several incorrectly placed orders that continuously delayed things. We gave them as much slack as humanly possible the entire time but they took advantage of that and every day that went by it seemed like they were actively trying to find new ways to waste my time. When it was all said and done, I ended up being the one having to install the smart integration myself since Seattle Custom Blinds apparently couldn't quite figure out how to order the necessary parts (I had paid for) from whoever their supplier was. Mind you... them offering that as part of the package was one of the reasons why I chose to give them the business. It has been a few months since we FINALLY got our blinds installed but I'm leaving this review now because the remote that came with them broke and I wanted to grab a new one so I have been trying to get in touch with them and what do you know? Zero response! Our blinds had a lot of minor issues following the installation and I honestly didn't even bother trying to get a response from Daniel since I am convinced they will never respond to former customer emails after our experience with them. Seriously... there are many other blind installers in our area. Most are very professional. The majority will carry the exact same product or better. They will likely not mess up your order 100 times for no apparent reason. And I guarantee they will all be more responsive and easy to work with. So do yourself a favor and go with any other option out there.

    Not a positive experience trying to get a quote. Feels like they are too busy to provide personal…read moreservice. Nicki who answers the phone is not friendly, and I didn't feel like a valued potential customer.

    Budget Blinds of Gig Harbor / North Tacoma

    Budget Blinds of Gig Harbor / North Tacoma

    (22 reviews)

    Company came under new ownership affecting Franchises servicing Gig Harbor, N. Tacoma, Bonney Lake,…read moreLacey, Puyallup, Olympia, Maple Valley, Covington, Kent. Now fully reliant on automated replies. Budget Blinds was no longer able to meet this long term, repeat client most basic customer service expectations (call center took 30 minutes placed on multiple holds to schedule appointment. 28 text messages vs returning a single phone call). Volume rather than customer satisfaction, retention/referrals seems to be the current business plan.

    We contacted Budget Blinds primarily because we could use our Wells Fargo home project card. We had…read moreRich out to measure our very large western windows and sliding glass door with the idea of purchasing plantation blinds for them. After meeting Rich and speaking with him about our plans we were pretty confident that we had made the right choice in vendors. When Rich came back out with Bill Peach to take final measurements (measure twice, cut once) and confirm the order details we were sure that we were working with the right vendor for our project. The only downside: Because of worldwide supply chain issues and shipping delays it was probably going to take four months for the blinds to be made and shipped for installation. Bill was very upfront about these potential issues and we appreciate that. Good news! They came much earlier. The install team showed up right on time, finished early, and made sure that we understood how everything worked. Bill and Rich were back I touch to make sure we were happy with the install before looking to settle the balance. Our experience with Budget Blinds was great and I recommend using them.

    Cascade Window Fashions - blinds - Updated July 2026

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