Theo Lugo helped me with my car loan. He was responsive, informed, and patient with my many…read morequestions. Very professional which I thoroughly appreciated. The credit union as a whole has served me very well. I will continue to be a member year after year.

I am pleased, and frankly, honored, to write this review on what in my life experience is the best…read morecredit union: OneAZ! They say, "people make a company," and my experience was phenomenal! Theo Lugo - at the time a couple months ago was a senior banker handling the refinance of my car. He and OneAZ made the process seamless. It was fast and easy. Because nowadays, who has time to weigh through a bunch of documents, filling out all kinds of forms, etc. No one does and "Theo Lugo" understands that. And even though at the time my credit was not the best (it has since improved big time), Theo got the job done, lowered my interest rate significantly, and saved me so much money on monthly car payments. I could not be any more pleased. And I found out later that he had already been "tapped" to become Branch Manager at the Glendale branch; yet despite this big promotion, he did not let it go to his head, and significantly, he did not pass me off to someone else. Rather, like a good leader, he completed the job he started & he completed it well! I cannot say enough really good things about both he & OneAZ. I was impressed, I have now switched from the traditional bank, to an amazing credit union, thanks to Theo Lugo. I really suggest them. If you want a great experience, do the same as I did. I can guarantee that you will not regret it. Thanks Theo & thanks OneAZ! /s/ Bill G. PS: I recently went back to them, through Theo & applied for and got a personal loan, especially with the holidays coming up. The answer: not a problem. And, it was not a problem. AMAZING!! I am so glad I switched my business to OneAZ!!

This is the only pawn shop I'll go to. They are always super nice and go out of their way to help…read more Alicia and David have always done everything possible to help me. Plus they sell brand new guns and are able to do gun repairs if you ever have any issues. I'm always recommending them to people!

I would not recommend this pawn shop to anyone. I went in 1 day late to extend my pawn and there…read morewas an $80 fee tacked on. I explained that 2 days prior Sun City was flooded with 3' of standing water in all the surrounding neighborhoods and on the next day I had the Celebration of Life services for my best friend to deal with. They were very insensitive and would not budge from the $80 late fee. I had used them on several different occasions so it wasn't like I was a new customer. I HIGHLY RECOMMEND NOT USING THEM. THERE IS A VERY NICE PAWN SHOP AT 103AVE AND OLIVE THAT IS MUCH MORE ACCOMMODATING.

I am very surprised there are no reviews on this credit union. They should probably get out…read morethere!!!! I've financed the passed 3 vehicles I have with them.... Not only was I financed at a great rate and term but overall the people that work here are amazing. I can't complain about any of them! Highly recommend

F wells fargo, especially if you have business accounts through them…read more iv'e wasted countless hours and dollars, if your running a small business 100% DO NOT USE WELLS FARGO

A small branch bank that provides excellent teller service inside for making cash withdrawals of…read moremany bill denominations. The drive-up service is slower.

my account was nonsensically not working, no alerts on my end about any issues, so I went in…read morebecause the agents on the phone couldn't even verify me to then address why the account wasn't working. the account evidently has locked up, the branch manager was able to assist and get things in order.

I grew up around this area and my mom have banked with location for years.. back when it was…read moreBankONE. So that gives you perspective of how long it's been. I walked in and was not greeted nor asked if I need assistance. I needed to speak with a banker so it's not like I could have went up to a teller or the kiosks. So I stood around for a few mins then the person that was standing around finally came around. I came in here while running errands with my mom and all I have to say is RUDE. I'm typing this as I sit here waiting. They said it'll be at least a 40 min wait because all the bankers are busy at the moment. There is 3 bankers in for the day and I see 1 banker with customers and one said he is going on lunch and the other is sitting at a computer... not sure what he's are doing but I'm here waiting and waiting! The one banker that said he's going to lunch is now helping someone else at the kiosks near the entrance. Kudos to him for not going to lunch to continuously help walk in customers, but he couldn't have helped me w/ my issue. So still waiting while the one banker seemingly to be hanging out on a computer and the customer that was sitting w/ the other banker had left. I sound kind of whiny but it sounds like they are trying to discourage people from seeing a banker. So UPDATE... we sat down w/ a banker, ill give them that it was less than a 40 minute wait. But the banker was extremely rude, it seems like that is the norm for this location. My mom's english is limited so I was trying to explain to her what the banker said.. but he kept interrupting me while I was translating for mom!! EVERYTIME I try to explain something to my mom, he would interrupt like I wasn't speaking to my mother; to a point where I said can you hold on. And he repeatedly referred to my mom by the wrong name. And that is after he asked for ID verification. So can you not take two seconds to look at the name of the person's ID that you asked for, "for security purposes"!! Real secure here! After everything was done, as we go to leave my mom says thank you to this rude banker.. and he says you're welcome while staring at a computer screen. Simply put, when someone says thank you and you respond.. you look back at the person especially when you're at a professional setting. Get that I don't really go see bankers often but it shouldn't feel like I was an inconvenience to his day at work. Absolutely unacceptable and ridiculous!

Coming to this branch makes me want to close down my bofa account, in fact, I am going to close my…read moreaccount. I deposited a large sum of money and asked several times for someone to contact me from Merrill lynch to open a new high yield savings account or money market account and no one ever did. So I took out my money and deposited it with another bank. I still have my checking here but I'm ready to cancel that too. They always just have one teller available so be prepared to wait.

Hey branch manager, I hope you are seeing this. Customers, go to another branch, this is possibly…read morethe worst branch in the west valley! I came in trying to speak with a banker about 3 different things, I was told the wait will be an hour and half, LOL! On a Wednesday morning. Okay then the lady at the front asked me what I need help with, I told her the three things and she answered two of them, my last question was about wires. I said okay what about the wire and she goes "what wire" LOL. Customer service:0 competency:0 efficiency:0 Get your branch ops director and fix this location.

Quick and efficient service! We very rarely need to go IN TO the bank but this team handled our…read moreneeds professionally and promptly. We appreciated it.

Idk what issues people have. I haven't been with them for a long time like some people but at least…read morea few years ago when I refinanced my old car. Never had ANY issues with anyone. They just helped me get my dream bike last night and helping me refinance my truck today. Great group of people!!!

This has been the most devastating and heartless banking experience of my life…read more After 13 years of faithfully paying on my car loan, my family experienced unexpected financial hardship. I made the difficult decision to sell our home specifically so I could pay off the remaining balance in full. The day before I was scheduled to pay the car off completely, the bank repossessed my vehicle. The repossession agents arrived in the middle of the night, shining flashlights into our windows and frightening my family. It was an incredibly upsetting and invasive experience, especially with young children in the house. The very next day, I did everything in my power to resolve the situation. I paid the full remaining balance of $7,500. I even went to the Sheriff's Department to try to expedite the release of my vehicle. Despite paying in full, the bank refused to release my car that Friday afternoon at 2 PM -- leaving my family without transportation for the weekend, including access to emergency care for my children if needed. What has hurt the most is the complete lack of empathy or flexibility. After more than a decade of payments and a sincere effort to resolve the situation immediately and in full, I was met with indifference. I understand policies exist, but compassion should too. If you are considering this bank for an auto loan, please think carefully. When you need understanding the most, this institution does not provide it.

DO NOT TRUST DESERT FINANCIAL WITH YOUR BUSINESS ACCOUNTS!…read more We were victims of check fraud, where someone stole and forged a check from our account. Desert Financial CONFIRMED the fraud--yet they REFUSED to reimburse us because of an absurd policy that requires business account holders to report fraud within 24 hours. This policy is ridiculous and unfair because most business owners do not check their statements daily. Fraud is often discovered weeks later, yet Desert Financial blames the victims instead of protecting them. We have filed complaints with the CFPB, NCUA, and Arizona Attorney General's Office, and we are prepared to take legal action if necessary. If you are a business owner, DO NOT BANK WITH DESERT FINANCIAL. Their fraud protection policies are weak, and they will NOT stand by you when fraud occurs.

Credit unions are great! There are some great employees here but some appear as though they would…read morerather not assist you. I am grateful they have a line of credit option available for just in case/emergency services. There are a lot of perks, such as wills and trusts services. You do not always have to deal with the people in branch, they are great at customer service over the phone and online.

Had a great experience at this location in Glendale. Jay and sally have been such a blessing…read morehelping me with my account. They understand real life financial struggles and were very willing to help adjust my payments and dates to better suit my needs. They were extremely friendly and easy to do business with, which made my experience nice. They didn't harass me when I was late, and made my experience great. If you are thinking abt using this type of service, I definitely recommend this location to everyone.

The staff at this office is very friendly and the front office girl is so sweet and helpful !…read moreAnswered all the questions I had and made the process easy and super fast, was excepting to take an hour or more and was in and out in 30 minutes .