First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

Don't take your car her for service. I've owned my car for 1.5 years and have taken it in 3 times…read more Each time I'm extremely disappointed in the service, but this last time was the tipping point. My car just needed an oil change at 14,000 miles, they told me I needed $570 of other work. Tire alignment, some oil additive, wiper additive, etc. All of this was recommended before they even looked at my car. Like an idiot I said okay to the alignment ($350) and no to everything else. There was no reason for the alignment as the car wasn't pulling and the tire trade was all the same. Well I just flushed money down the toilet. 1. Shortly after purchasing the vehicle the passenger a/c wasn't working and the windshield wipers would turn on. The car was at the dealership for over 3 weeks with no communication about when it'd be ready. I had to call repeatedly to find out an update. Additionally the loaner car the lent me was a dud and I had to come a swap it out. 2. Oil change went fine other than I dropped it off at 8am and treat said it'd be ready around noon. I didn't hear from them until 3pm. No respect for my time. 3. Charged gif things that didn't need to be done. When I made my appointment I was told it would be 1-2 hours, nope 2.5 hours snd a bill for $350 of stuff that didn't need to be done. Good bye BMW Buena Park.

I was referred to CarStub by my boyfriend, who had previously used them to sell a couple of older…read morevehicles, so I decided to give them a try when it was time to sell mine. As a nice bonus, CarStub also honored their referral program and gave him a $50 gift certificate for referring me. One of the biggest advantages for me was the convenience. As someone with a busy schedule, I appreciated that they came directly to me rather than requiring me to drive somewhere and spend hours waiting around. It made the entire process much easier to fit into my day. After providing some basic information over the phone, I scheduled a convenient time for them to come out and inspect the vehicle. Robert reached out ahead of time to let me know he was running earlier than expected, which I appreciated. Once he arrived, he took the time to explain the process and perform a thorough inspection. There was no pressure or hard-selling involved. If you have a realistic price range in mind, the negotiation process is straightforward and respectful. After agreeing on a price, we completed the paperwork on the spot, and I received payment the same day while arrangements were made to pick up the vehicle. What stood out most was the customer service. Robert needed one additional document after the sale and was willing to work around my schedule, even returning the following Monday to make the process as convenient as possible. Selling a car can often be stressful, but this experience was refreshingly hassle-free. Between the mobile service, same-day payment, and attentive customer service, I can see why they came highly recommended. If I ever need to sell another used vehicle, I wouldn't hesitate to work with Robert and the CarStub team again.

So quick! fast and easy. In search of getting the best…read moreoffer on my car and came across Car Stub by Inspector Adrian Flores. He was very professional and we countered the offer- after making a call it was a success! Thank you Adrian our family appreciates you and will be in contact for our future car needs. He explained they also take Leased and financed cars. Thank you Carstub. By the way, the come to you! And pick up next Day. We are located in San Bernardino, CA

I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

WILL SELL YOU VEHICLE WITH POOR QUALITY TIRES!!!!!! NO REGARD TO YOUR SAFETY!…read more STAY AWAY FROM CARMAX ESPECIALLY BUENA PARK location. STAFF IS FINE SELLING VEHICLES AT SUBPAR because it falls within their BS policy. NO "GOOD FAITH" practices!!! Should have read their reviews before going in. Seems i'm not the only one that had issues with tires after purchase. Was smart enough to take vehicle to personal mechanic right after purchase to make sure vehicle wasn't a lemon. My trusted mechanic is the ones that found the cracks in tires. I knew the tread was subpar...but add cracked tires and it was concerning as I have long commutes for work. Called twice only to be told I'd get a call back and ghosted. So I drove back to buena park to speak to service manager. My concern was brushed off multiple times and they kept trying to show me how the treading met their policy requirements for "just good enough to pass." I kept telling them I was concerned about the cracks..not the poor quality treading. Employees/managers claim their policy BS rather than show "good faith" in actually resolving the issue. I was told "just return the vehicle"...as if the process of finding a vehicle, dealing with paperwork, wait time, and insurance was something i wanted to do all over again after thinking I finally secured a vehicle. The transmission never got flushed either..so I spent out of pocket to do that and new set of tires. Typical act nice enough to get you through the papers and then leave you high and dry if you have any issues. As a female the male staff treated me like I was an idiot and kept brushing my concerns off. I've had better experience at private dealer, but i guess to be expected from big name company.

Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

I first test drove the car at AutoNation's Torrance (South Bay) location. I wasn't ready to buy it…read morethat day, and since I live in Orange County, I was told I could have the vehicle transferred to the Buena Park location when I decided to purchase it. Before buying, I specifically asked multiple times when the 5-day return guarantee would begin b/c I knew I would be purchasing the vehicle on one day and picking it up another. Everyone I spoke with, including employees at the Buena Park location, told me that it would begin when I picked up the car. When I arrived, I was told by Jose, the finance associate, that the 5-day period had actually started on the date I purchased it several days prior. Since It was a Saturday. That left me w/ only until Monday to decide whether to keep it. Not many auto shops are open on Sunday, b/c it was Saturday evening atp. I expressed my concern and addressed the contradiction. I was told, "I'm sure they'll honor it" if there were any issues, but when I asked for that assurance in writing, Jose refused. I asked to speak with a manager, but he sent in Ed, who he had just advised was not a manager and he also refused. Ed was actually one of the people who told me that my 5 days would start when I picked up the car. He denied this and advised that all calls are recorded. I asked if the transcripts could be pulled up in that case & he says that can't be done. I ask again for the manager and the next guy said he was the sales manager and he finally agreed to put it in writing and extend my return period by an additional two days. I had the car inspected shortly after & was advised to return it. Although my written extension gave me until Wednesday, I returned it on Monday. When I arrived, I was told I had "just made it" within the 5-day return period, which I found odd since I had documentation showing my deadline had been extended. I was then told I had also "just made it" under the 250-mile return limit. That didn't make sense b/c I had barely driven the car. When I asked what mileage they had recorded, I found that my purchase contract listed the exact same mileage that appeared in the online ad, meaning the mileage had never been updated after my test drive. I asked if they included the miles used to transport the vehicle from Torrance to Buena Park. He couldn't confirm, but it seemed to be the only explanation (for at least a fraction of the miles put on me). That's odometer fraud. I asked whether my cash down payment would be refunded to my debit card or by check. He couldn't answer that either. He said that he would find out the following day. When I didn't hear anything, I called on Wednesday. Jose checked on my return and emailed me confirmation that my down payment would be refunded to my debit card. However, I received no confirmation that the loan had been canceled or that the funds had been sent back to my lender. My online banking still shows the full loan amount. Since then, I've spent days trying to get answers. I keep getting transferred to vm after vm, and now my calls from my personal phone go directly to a general vm without reaching anyone. Yet, when I called from my work phone, I reached a person immediately. Once they realized who I was, I was transferred repeatedly. Then, I was put on hold by "JP" for over 30 minutes. When I asked for anybody available in finance. I called back and was told by Bruce that everyone from finance was in a meeting and he would be sure to have someone call me back (4 hours ago). They always act busy when I call, but every time I've gone in, it has been empty/slow. Atp, I've contacted AutoNation's corporate office and I'm waiting for a response. I'll write a separate review about what was wrong w/ the car, but my customer service experience w/ the purchasing, return, and communication process has been terrible. This was my third car that I bought from AN btw, and it will be the last. Update: it has been 24 hours since I've contacted corporate and heard nothing back yet. See my Google review for why I returned the car.

Bill delivered fantastic service. He was honest in his appraisal and honored his word when it cam…read moreto his offer. He was able to come the same day I called and made the whole process so easy for me. If you are getting stressed about the selling process, having to post your car on FB marketplace and get low balled, know that you can skip that and Bill will make sure you are taken care of.

Worst chat messaging ever. Not helpful at all. And offered 150$ when everywhere else offered…read moreatleast 600-800$

Everything went smoothly from the initial contact on Marketplace to meeting at the bank two days…read morelater and completing the transaction, with a very, very competitive offer, I might add. Very professional and highly recommended.

Excellent team at Unique Autos. Hamza purchased my Tesla Model Y and the whole process was very…read moreeasy and I received a very competitive offer. Thanks again!

Working with Jan was easily the best car-buying experience my wife and I have ever had…read more Within just a few hours of our initial conversation, Jan had found us exactly what we were looking for--a 2026 Hyundai Palisade with an incredible deal. Although we picked up the vehicle a day later than when it was ready due to our own scheduling, the entire transaction was essentially complete within less than 72 hours. When we arrived at the dealership, we signed the final paperwork in less than 10 minutes and drove away. There was no negotiating, no waiting around, and none of the typical dealership games. Everything had already been handled. Jan was responsive, transparent, and made the entire process completely stress-free. After this experience, I can honestly say I'll never step foot into a dealership to negotiate a vehicle myself again. If you're looking for someone who will save you time, money, and frustration, I highly recommend working with Jan. We'll definitely be sending our friends and family his way. Thanks again, Jan!

Jan gave me the best trade-in value I was able to find for my car and made the entire process of…read moregetting my new BMW i4 unbelievably easy. From the moment I arrived to driving off in my new car took less than an hour. Everything was quick, smooth, and completely stress-free. Highly recommend working with Jan if you want a straightforward and efficient car buying experience.