Left me on hold for a very long time over 5 minutes. Seems like they tryin to get rid of me and not care about why I'm calling I called them from another line when they suddenly pick the phone up??? I asked them about selling some jewelry and designer shoes for a Glock 30 but they don't have any. I had been there before as walk in, they are nicer in person bc calling them is like getting the middle finger. Saw a kayak getting dropped off. They did have a lot of rifles and engagement ring selection was not bad read more

What did I actually expect. As u walk in you can tell the place is outdated and struggling. Their firearm selection is a joke maybe 6 rifles and 8 pistols to choose from. I was really just browsing. So I see a microwave for 50$ I get it . I checked to see if it worked at the crook shop. And it came on but I didn't think anything of it til I installed it and put something in it. Nope doesn't heat up. So I call and talk to whoever and their excuse is I should have gotten the warranty. It's only been 2 days and it didn't work from the jump and they knew it. The perra behind the counter even had a little laugh at my expense like yup I scammed you. What a dishonest place I'll never set foot in that place again. Money hungry wannabe pawn stars.... read more

Service and attitude with there customer on crowded bd in New Orleans store I was told to different balance on my layaway that total 1,800.00 dollars read more

Zachary is the man! Great customer service and a great salesman also! The store is in a cool location next to a lot of other shopping that I have to do like Dollar Tree, Rouses, etc. My favorite part is the music gear. There is a good mix of equipment at really good prices, especially compared to other pawn shops. There is also a good selection of power tools, jewlery, televisions and dvd's. read more

The thing with pawn shops you need to walk in like you're walking into a used car dealership wanting to buy and car and not getting ripped-off in the process. Make sure you know how much things are worth beforehand. If they see you don't have a clue, or new to the whole pawn tirade, be prepared to be duped and taken advantage of. If Cash America is the pawn shop you wish to sell, pawn, or buy from; check other locations - especially if you're selling or pawning things. This location offered me a max of $250 on an engagement ring, whereas the Slidell location offered $450 for the same ring. read more

I just want to start out by saying I don't normally go online and put reviews for anyone for any reason, but I felt like I had to this time. Cash America and Covington Louisiana their employees or the rudest disrespectful non-professional bunch of people that I have ever encountered, I have lived here for 47 years I was in the pawn industry for a long time I know the rules I know how it goes I have done so much business with Cash America and for them to treat me the way they have been treating me lately is on call for I will never step foot in Cash America again I would advise everyone else to stay away I'm a grown man that gets treated and scold it like a five-year-old child I'm a veteran who fought for this country and I refuse to be treated with disrespect like they treated me everything is okay when you bring it in high dollar stuff high dollar items and when that's gone and you bring in little small things there's always an excuse can't take it cuz of this because of that same excuses every time you walk in there, but that's really not my complaint my complaint is the way they treat people I know the days and times we live in right now are terrible but I would recommend anyone who is looking for a pawn shop, STAY AWAY FROM CASH AMERICA IN COVINGTON THEIR EMPLOYEES ARE VERY NASTY AND UNPROFESSIONAL TO THEIR CUSTOMERS ONCE AGAIN I WILL NEVER GO THERE AGAIN THEY LOST MY BUSINESS!!!! read more

It's a pawn shop. Remember to always expect to get about half the price for the item you're selling. These guys will beat that and offer you even less in a typical, Pawn Stars kind of way. But look around, you're in a pawn shop. read more

On today I came in to pay on a pawn of a 2 in 1 HP intel touch screen laptop/Tablet. Upon pulling my laptop Tammy revealed to me my laptop had been broken while In pawn at cash America. My response direct quote was "I'm speechless, i know accidents happen, but that was a gift". But I remained calm and waited to see what can be done... Tammy then went to the back spoke with Michelle came back to me and said "I could either have my $500 laptop fixed by them free of charge and I pay nothing or I could choose a latop of similar value free of charge." I then proceeded to walk around the store to choose my "replacement laptop" with Steve.. he assisted me and I explained to him what was going on and I explained all of my laptops features. NONE OF THEIR LAPTOPS HAD THE QUALITY OF MINE. so I choose one that was close to my laptop it was a Lenova yoga model touch screen but it didn't turn into a tablet like mine but hey its free, I get to take it home today and they were righting THEIR screw up... 1 min later tammy comes back and says she and Michelle had a mix up and they are just gonna fix my screen and I will still need to pay them my full loan plus pawn payments...WAIT u go from free laptop to ME waiting on u to get some Joe blow to put a CHEAP amazon screen on my white HP laptop/tablet combo. Plus 9 times out of 10 they're going to have to drop out 200 or more to fix the screen & led digitizer,etc. Smh so at this point I'M PISSED. IN A BUSINESS ONCE U TELL THE CUSTOMER THAT'S WHAT YOU ARE GETTING IT FOR, THAT'S GOOD AS A CONTRACT, THE DEAL IS DONE! I argued the fact that now they are changing their deal and in the end I'm getting nothing for them breaking my laptop! at that point MICHELLE MADE IT CLEAR TO THE WHOLE STORE THAT IT'S "THEIR PROPERTY NOT MINE". That statement alone was out of line! She let me know thats the way it's gonna be and I can talk to Mike Monday. I've purchased bikes, diamond rings, gadgets, and pawned items and more. AND I ALWAYS LIKED EVERYONE THERE as the other reviews say, Mike's always so cheery running around helping everyone PROFESSIONAL AND POLITE but I guess since Mike was out Michelle was running the show and she ran it with poor customer service, poor class, attitude and no customer resolution. I will be returning only to retrieve my broken product and filing a complaint to the highest of my ability and never coming back. It was an embarrassment and a hurtful experience to say the least. They are liars and when I gave them patience and understanding they turned around and told me where I could shove it. I had a half mind to call the police. The only thing that calmed me was another customer telling me its ok, talk to Mike, he can fix this. Michelle argued back and forward giggling to her sidekicks behind the counter like children. In all my 31 years I don't have to be disrespected but ONCE. My family, friends, coworkers, and anyone with an ear will HEAR ABOUT THE LIES AND BROKEN TRUST THAT HAPPEN ON TODAY. It's sad that in this day and age customer service is basically piss in a boot.. Especially when management is on a short vaca. But I have EMAILED AND CALLED CORPORATE AND WILL CONTINUE UNTIL I AM RIGHTED THIS WRONG. EVERYONE WHO IS ANYONE WILL HEAR FROM ME. Thanks Michelle for showing me how NOT to treat a customer in a heated and stressful situation. I am requesting corporate to pull video and voice footage and this WILL BE RESOLVED. Know that your business has lost SEVERAL LOYAL CUSTOMERS because of Michelle and her sassy attitude. read more