My experience with D&D Truck and Auto was outstanding. As a family‑owned business, they demonstrate…read morea high level of professionalism, integrity, and genuine customer care. I worked directly with Amanda, who was knowledgeable, courteous, and attentive throughout the entire process. The financing was straightforward and efficient, and the pricing was very fair. The quality of the vehicle I purchased has been excellent. What stood out most was their commitment to customer satisfaction. They made it clear that if anything were to go wrong with the vehicle, I should bring it to their attention immediately so they could make it right. That level of accountability and support is rare and truly appreciated. I am extremely satisfied with both the service and the vehicle, and I would confidently recommend D&D Truck and Auto to anyone seeking a reliable vehicle and a trustworthy dealership.

When we went in and talked with Amanda. We took a test drive in the f-150 Pickup, we really loved…read moreit. We had looked online at several others, so we told Amanda we would get back with her on Monday. When I told her we wanted it, she worked up the Paperwork and sent it to me to look over, a couple of times. She got us their best Price, and finalized the paperwork and we went back in, it only took a few minutes to finish the paperwork, and made the purchase. Thanks, to Amanda and everyone that helped us get this deal. We will be back when we need another Vehicle. Luther Kernodle, Jr. & Shirley Kernodle.

My husband and I almost bought a car from this dealership from out-of-state. Here is my husband's…read morereview: "Matt the Used Car Sales Manager was amazing. He was with me every step of the way. If you're concerned bout buying a used car here, get a hold of Matt. He gave me everything I needed to feel secure in my purchase and when things ultimately didn't work out because things on my own end, he was more than gracious. He didn't pressure me at all and was honest with everything. He went above and beyond to make me feel like he was supporting me the whole time. Again, I wish I could have finished my purchase there, but the logistics of being out of state made the purchase too difficult for us. Matt was awesome through the whole process and even made sure I was taken care of even after the deal couldn't be done. If I lived closer, I wouldn't hesitate to buy a car from Matt at Westgate Triad Mitsubishi."

If I could give no stars I would. Absolute worst experience imaginable. Bought an 80,000 mile truck…read morethat was "fully inspected" by their "master" technician. Trust me I know it's a used truck, but all of the small issues the truck had they completely tried to hide or entirely ignore. Thankfully me being a mechanic, the evening I got there I noticed the running boards didn't even work, the brake booster was broken and had almost no vacuum on the brake pedal at inching speeds (Drive thru/parking spots). The thermostat was stuck open and not allowing the truck to get up to operating temperature. I asked 4 times for the measurements of my brake pads from their "thorough inspection" Still never got an answer. I called them about buying the truck and locking the price on what they had posted, and the salesmen agreed. Got there and instead of the normal price, they tried to up it and say it was posted for three grand more than it was. Thankfully I had taken photos of the original listing, so they ended up "honoring it". Trucks alignment was completely off and speaker was blown. Ended up taking the truck back to them two or three times for repairs they completely ignored. From the last visit the alignment still pulls hard and steering wheel was crooked until I fixed it correctly. Trucks front shock is entirely blown out and is leaking as much fluid as it possibly could, so they decided to tell me they couldn't duplicate the noise, I looked after I picked it up and they had put grease all over the spring to try to muzzle the sound. They also made an entire mess on my skid plate from changing the oil and filter, I never knew a master technician was so messy at a simple oil change. They finally said they'll cover the front strut but it was simply a waste of time for me to even go back so I fixed it myself and had the peace of mind knowing its correct. To top everything off, they never shipped my license plate like they said they did. I had called and he said he was going to ask for the tracking number, called me back after about 20 minutes to tell me he never got the tracking number. Jacob then said to me to go figure it out with the DMV myself after I paid all of their stuff at the dealership. I brought up a buy back after only about two weeks of owning the truck and they denied it. I highly advise looking anywhere else in this state to buy a car, it is not worth the headache and wasted money dealing with these people.

Promise everything until you buy. Will no longer respond on…read moredoing already promised repairs

Nice dealership/repair shop and nice cars. Only downfall is Christy who answers the phone, she's a…read morebitch. Very rude, seemingly inpatient and just overall gave me an uncomfortable vibe. If you can avoid her vile comments and aura, you would have a good time purchasing a car here. All of their titles are salvage by the way. Thanks Christy for being so kind!

If I could select a zero, I would! I took my BMW here to get a state inspection completed due to…read moreits close proximity to the dmv . The owner, Jason Ross, returned my car to me with a broken door handle and proceeded to tell me "You might wanna get that looked at". My car was completely intact when I handed him the keys to pull it around for an inspection and it was returned as seen in the attached pictures. I immediately took my car to the foreign car dealership that has worked on my car for years. After pulling the panel off, they were able to see that whomever opened that door last jerked it so hard that it broke the internal components on the inside of the door. I went back to Jason Ross auto sales with a paper from my dealership, stating that it was broken by somebody jerking on the handle and the broken parts. He refused to cover any of the repair which totaled $750!! Stay far, far away from this place!!

I went in one time and asked to take a look at a blue Honda civic they had. The man inside asked if…read moreI had a co-signer, I responded with a confused no and he said "well come back when you have one"... i had literally just walked in the door, he didn't even introduce himself nor ask my name.

I went to the lot to see a Maxima that the owner told a friend of mine that he just got. We could…read morenot test drive it due to a few repairs that needed to be done. I was told by the salesman that he would call when it was ready to be test drove. I got a call a few days later, I was told there was a sensor that was on and the head gasket cover was leaking and it would all be fixed and I could come test drive it in a few days. I went to finally test drive it and noticed a knocking on the right front tire side. The salesman said the mechanic would fix it. A strut i believe he said it was. The car drove great and was cosmetically well takin care of. The car is a 1997 maxima with 141,000 miles. $2500. I thought! I was getting a good car, with all the repairs they SAID they fixed. Boy was I wrong. I do understand that it is a gamble when you buy a used car! On the 10th day of having this car i was stranded at 9o'clock at night on a dark back road on my way home from work. The head gasket had leaked so much oil onto the alternator it went out. I called West Elm Motors and spoke with the salesman about the issue, I was told by the owner to bring it back. We got the car up there, they replaced the alternator (i paid $20 for it, they did me a favor ) and I was told by the salesman they would not do about else to the car. I'm the 30th day of having the car and noticing all the oil that has leaked on my driveway and the knocking back on the right side, I took it to my own mechanic. The strut and the head gasket cover were never fixed! Oil was leaking all over the alternator again and obviously, they just lubed up the strut. I would never recommend trusting this place!! If you are considering a car from West Elm Motors, PLEASE have a mechanic check it out first!! I learned the hard way!! Again, I understand it's a gamble with a used car, however I was told things were going to be fixed that were not! Very very disappointed!

If i could give them a 0 I would! They sell you JUNK WITH A WARRANTY. Do not be fooled by the…read morehonest looking old men or the 90 day warranty or the I.O.U s they hand out. Purchased a 01' TOYOTA from them in the beginning of January the car was brought back and serviced 3x within the first month then back again. They were supposed to fix things that were never fixed then acted like it was my responsibility to fix the issues they had promised. I will be contacting a lawyer. Buyer beware!

I'll first say we ended up not purchasing a car from Flow Honda of Burlington but the sales…read moreconsultant that we dealt with Erick Grailer was the best sales consultant or car salesman whatever you want to call it that I have ever dealt with in my life. He explained the vehicle to us and showed us all the bells and whistles that come with a new vehicle as most sales people will. But the difference in Erick was even after we let him know that we were not going to buy the vehicle from Flow Honda but from another local dealer, a very similar vehicle but a Toyota. He called us and talked to us and told us that he understood and that if anything fell through with our purchase at the other dealer the offer at Flow Honda was good for a month. I know you are thinking well a lot of them do that but Erick was not just about the vehicle he cared about us and my wife and I really appreciated his concern for us. So if you ever need a vehicle and are thinking about a Honda or a good used vehicle I would recommend Erick Grailer and Flow Honda of Burlington!! Erick is the best sales consultant I've ever dealt with by far!! Thank you Erick!! Sincerely Mike & Connie Fearnow

We visited Flow Honda to try one of their used models, not quite ready to make a purchase. We were…read moreassisted by Josie Pickett, who was delightful and helpful and not at all pushy. After finding a really nice CRV and having a chat with the service department, who I found to be very helpful as well, we went ahead and made the purchase. Having to have a few items addressed before pickup (the car wasn't quite ready for sale when we found it), when we came to pick it up, Josie had made sure everything had been addressed as agreed. I was impressed by the dealership and Josie, whom I would highly recommend! Anthony Barbera