1. Cash Now Auto

    1. Cash Now Auto

    0

    Delray Beach, FL

    Cash Now Auto

    4.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    2 years ago

    Maurice and Jason are a great team. They make this process so easy. Thank you so much.

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    11 months ago

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    10 months ago

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    2 years ago

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    Mercedes-Benz of Delray

    Mercedes-Benz of Delray

    (345 reviews)

    Kelvin Martinez is the best! He always goes above and beyond to assure I get the best service…read morepossible. Anytime I've ever needed my car serviced or a little thing addressed, Kelvin has always been there to help me.

    I would like to formally express my disappointment regarding my recent service experience at…read moreAutoNation Mercedes-Benz Delray Beach. Today, I brought my Mercedes-Benz SLS AMG in for its annual maintenance. When I purchased the vehicle, I also purchased the Vehicle Care Protection Plus package, which includes four prepaid services for over $2,000. Today was only my second service, meaning I have used just 50% of the package I already paid for. To my surprise, upon arriving at the dealership, I was told that they did not want to perform the service because the vehicle had accumulated too few miles. I was then informed that, if I wanted them to complete the maintenance, they would need to report to Carfax that the vehicle had approximately 10,000 miles, even though it currently has only 2,877 miles. As the owner of a highly collectible Mercedes-Benz SLS AMG, I found this extremely concerning. Falsifying the vehicle's mileage history would negatively impact its provenance and could significantly reduce its future resale value. I immediately expressed my disagreement and made it clear that I was not willing to have inaccurate information reported for my vehicle. Afterward, I spoke with two friends who work at another AutoNation Mercedes-Benz dealership. Both told me this was the first time they had ever heard of such a practice. They explained that prepaid maintenance services can be used whenever the owner chooses, regardless of mileage, and that there is no issue with using all four prepaid services within the same year if the owner wishes. They also suggested that perhaps the dealership was trying to sell me a separate maintenance service or another service package instead of honoring the prepaid plan I had already purchased. To make matters worse, I spent more than five hours at the dealership waiting for my vehicle, including over an hour during which it remained parked without anyone working on it. This experience fell far below the level of professionalism and customer care I expect from Mercedes-Benz and AutoNation. I purchased the prepaid maintenance package with the expectation that it would be honored without unnecessary obstacles or requests that could compromise my vehicle's history and value. I sincerely hope this matter is reviewed internally so that other customers do not have to experience a similar situation. Unfortunately, based on this experience, I hope I never have to return to AutoNation Mercedes-Benz Delray Beach.

    Cash Now Auto - carbuyers - Updated September 2026

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