This is a large NFCU with a large staff of professionals. They are ready and able to meet all…read morebanking needs. They are open on Saturday which is a real benefit and leads to long lines on the weekend. The help counter is to the left upon entrance and staffed with solid professionals that provide meaningful information to prevent you from wasting time. NFCU is a staler performer in all areas and a straight shooter when you want lending advice. You can't go wrong with NFCU in general nor this location.

Walked in to update my account and add a family member. We were welcomed and helped right away,…read moreCamille was fast and efficient. I love banking with Navy Fed!

LONG WAIT!!! Very…read moredisappointed in the wait times I have experienced at this branch to speak with a banker or even some times reaching a teller in line. I have come in a few times at different days & different time periods, still long wait periods. However, despite the long wait time, the customer service has always been friendly, helpful & professional.

Horrible customer service, the tellers and supervisor are there to NOT assist you but to just take…read moreyour money. No assistance was provided that would help with my bank issue. Oh and don't think that if you are joint on an account you'll be able to transact on behalf of the other person....They will ask you for a power of attorney!!! Joint ownership means nothing! For disputes You have to go to the phone and have someone else help you. To cancel a card....forget it! You better have you POA on hand. The people at the Saturn Blvd branch in San Diego 92154 honestly should be replaced by a machine. BofA don't waste your money on staying open until 4:00 on Saturdays if your personnel is not there to help. And YES I WILL BE CLOSING MY ACCOUNT.

Amazing staff and wonderful Credit Union. Have been here over 20 yrs. Highly recommendedread more

I have been a Mission Fed member for 10 years. This location is lovely. Very friendly bilingual…read morestaff, fast and efficient service. The staff here is particulatly helpful compared to other locations or their main call center. There was a miscommunication regarding a certificate, and after days of phone calls with no resolution, Alondra gave me a call and helped clear things up. I am very appreciative and thankful for this branch and all their wonderful staff.

Issue at this address and corporate......A few years ago there was a Judge Judy face cream candle…read more I found out later even the federal government looked into it. My initial call the Union Bank employee explained what I had to do to stop the automatic debits from my account. They included send the product back and call a phone number tell them to cancel. I did and she made notes and stopped payments on her end. She returned my money . It happened again. I called union bank. This new woman did not take the time to understand me or listen. Unfortunately for me I could not find the booklet I wrote my notes down in. Though she had hers. To make a long story short. This woman reversed my refund charged me $200 dollars and double charged me for the two deliveries . I ended up with nothing. No cream because I sent back the first two items and refused the second set of packages. I filled out a complaint form. I had just inherited money from my family. I talked to the guy I gave the complaint form to at Von's as they had a small bank inside the grocery store. I swear once I mentioned the inheritance that I had invested with a different bank I don't know for sure but I think he denied my complaint. Strange because if you checked my story against debit deposits and notes from staff it would have been quite apparent I was telling the truth. Big banks doing what they want to and for whom they please. I just gave up. No one cared and no one bothered to look up case let alone get back to me to discuss it. At the time having for the first time in my life an abundance of money it sort of settle to the back of my priorities. I could kick myself now. The only reason it came back to me after all this time where I buried the bad experiences it's my mental safety net, the state of California wrote me and said there is a check I believe it may be funds from when I walked away from the account. Anyway I have to call the bank for $ 140 they supposedly sent me years ago. I can't find the notice and the number on the notice went to a regular Union Bank and I need a corporate number. Still the run around and out $400.00. No I would not recommend this Union bank. Try Chase they provide a much more personalized experience. They take the time to look things up and have always remembered who I am as they retain employees for years. Must be a good place to work for you future bankers.

I do both my personal and business banking at this location in Von's. First, the location is…read moreclosest to my house and the hours they are open help me so much because of my busy schedule. They are even open on Sunday! All of the tellers in there know me by name and are so friendly and helpful. Great staff!

Worst branch ever need to changes my last name for marriage and 3x i coming back i showed my new…read moreSSN qnd my marriage contract and copy of my dmv califiorniq licensed they di dont accept now when i received my dmv licencesd they askin proof of residency my dmv is real id customer service is sucks .... I need to change my last name worst, worst customer service

I have been cashing my checks here for a while.... Another regular day, I try to cash my check and…read moreteller Lizbeth acts like I'm a wanted suspect wtfff it shouldn't be that hard to cash a check specially if I have done it before.... What lack of common sense.what a joke.

Terrible service and staff. They need to add more people to help the costumers. Many times this…read morehappens here

Long wait lines every visit, rude staff, disappointing branch compared to the other ones. Please…read morehelp fix this terrible issue.

They are always very helpful and there when you need them. The only room for improvement would be…read morean online website that would allow you to make a payment online to save time and gasoline. Thank you for your help when I needed it!

I know i came 15 minutes before closing but telling me they couldnt cash a check because the…read morenumbers on the check were ripped(they weren't) and they had to verify the check by phone(is that the only way this business does verification?). We are talking a printed settlement check for 300 dollars, not a personal check for 5k. Horrible service..never using your service again.