I have been trying since January to get a tax return done for a family trust, and I have been getting nothing but a complete runaround since then. My assigned tax preparer has ignored both emails and messages sent through the H&R Block website, and she provided two different office addresses -- at neither of which can she be reached by phone. Several calls to office supervisors have resulted in promised return calls that never happened. I worked for this company back in the 1990s and then customer service was a priority. Now it is apparently the very last consideration. Here it is, less than a month before tax day, and I have to find a new tax preparer. I will never consider H&R Block again. read more

I want to start off by saying I've always done taxes online for free and always had a tax return. Things were different this year, I had to pay HUGE amount of money. I went to a tax person for the first time because I read online that they will lower what you owe. Nope. She literally did everything that I did before, telling me things I already knew and somehow actually made what i owe more?? And I paid her $175 for literally nothing.. I ended up crying because I simply don't have that money, I'm a girl living paycheck to paycheck. While I'm crying she kinda has this blank stare and says "I'm sorry... but I have an appointment right now to get too" like are you serious?? No compassion. I guess the only good thing that came out of it is that I learned more about taxes and how to do better for next year. read more

This is the absolute WORST place to get your taxes done. They change your appt. time, when you call, they don't answer the phone, voice messages are never listened too, no courtesy, they seem pleasant and nice upon your first meeting THEN they disappear. HORRIBLE PLACE, beware. read more

My tax lady who's done my taxes for the past 15 years decided to stop doing taxes so I tried to do them online myself. I naturally ran into issues, so I called and scheduled a same-day appointment at H&R Block. Called around 1pm, got an appointment for 5pm, arrived at 4:45pm and was helped right away! 5/5 on timing! Jacquelynn helped me out today and was very friendly, knowledgeable, and felt like she really cared about getting me my max refund. She even gave me tips moving forward and never pressured me into adding things on I didn't need. She was extremely transparent and outlined the pricing from the beginning. While the pricing may seem steep, it's well worth it to get expert advice. Social distancing enforced and business is conducted behind a plastic screen, but everything was pretty effortless and I enjoyed speaking to someone in-person. I was also able to walk here, which was a plus, since parking at the Hub can sometimes be annoying. Would def recommend Jacquelynn and H&R Block anytime. Also, there's another H&R Block on University near 6th so make sure you go to the right one if you schedule online or over the phone! read more

H&R Block - Pricing sheet makes it easy to figure out what you'll be paying - Tax Services Near Me - San Diego, California

Mis-quoted on phone. Doug told me between $170-220. After entering yearly income, Doug said the fee would be $435. When we asked why he pointed to items like dividend income over 50.00(charge 55.00) Interest Income over 50.00(charge 55.00) etc, etc. my wife and I walked out. read more

Had an appointment with Leslie to have my taxes done today. I arrived and once I brought all my paperwork out they started shaking their head, rubbing their eyebrows, and sighing..I honestly haven't seen someone who was providing a service be so openly irritated.. Marie chimed in when she heard Leslie getting frustrated with the forms I had and the type of taxes I had to file. Marie seemed to be very helpful and eager to help Leslie but that didn't seem to help the case. After Marie broke things down, Leslie quoted me. I then asked them to break down the quote and they did. Coming up with two different numbers after breaking down my quote I decided I couldn't trust this person to file my taxes appropriately. After I decided not to proceed with the service there Marie and Leslie referred me to the H&R Block online services and said it was more affordable that way. Pretty much assuming I had made my decision off the price point, which was incorrect. I'm assuming Leslie did not have the experience necessary to help file my taxes or maybe it's just a pretty overwhelming tax year or maybe H&R Block is a crummy company to work for and Leslie is fed the eff up! Either way I left my appointment with my taxes undone and a lil salty.. H&R Block has brought out my inner Karen :/ read more

Solid place to get your taxes done. I came here a few days before taxes were due. I have always done my taxes online on my own, but this is the first year I've owed so much (stock earnings & gaming winnings made taxes more complicated). I came here to have an expert take another look at my tax return. I didn't make an appointment. I was a walk-in, and one of the reps here gave me their time to look over my return. Robin was excellent and thorough. She explained everything as we went through my return. PROPS: An excellent interaction with a knowledgeable member of their staff. SLOPS: I was talked out of putting my return on my credit card, to save the cost associated with going credit over direct debit. I wish I put it on my card to earn airline miles. Next time for sure! read more

H&R Block - University H&R's store front during tax season - Tax Services Near Me - San Diego, California

I have done my taxes at this location for a few years. This year I've had to deal with a few people and I'm getting a lot of red flags I know it is a business and maybe I'm paranoid but I am getting the feeling of being scammed. I didn't completed my taxes the gentleman who did them called me over the phone we looked at them I gave him my credit card number over the phone for payment and then logged on signed my return and submitted it. TWO MONTHS later a woman called me on the phone to tell me to ask if I would like to submit my refund, and when I asked why had this not completed SHE in became agitated. EXCUSE ME! I asked to speak to the gentleman I done my taxes with and she said he was only seasonal and did not work there at the moment. I asked to speak to the manager and she straight up asked "Do you not like with me?" I told her I was confused on how this even ended up in the situation. She said she is just there to help and that she just needs to have me logon and sign the return. I was driving so I ended the conversation when I got home I logged on to sign it and there was ANOTHER $40 charge. I called her back and I asked her where this charge came from as I had already paid the total over the phone with the gentleman and she said she was trying to work with the manager to get it taken off. This was a Friday so Monday she emailed me saying the refund is ready to sign I logged on and there was NOW A $60 charge! What is going on at this location. Every time I even ask for the manager's name she will not tell me! I guess I will be seeing her AND THE MANAGER in person now. read more

It is my first time doing taxes. I was very frustrated filing them online and was barely helped. Was told I would get a call back from my tax pro and didn't. Kept getting told my taxes were approved. Never got a confirmation number or anything but I get an email every-time I call them saying it was approved. Not sure to trust them still a bit meh. We will see if my tax pro did anything if not we will have a situation on our hands read more

The worst experience ever. I will never go here again. Unhelpful and my taxes, state and federal for 2019 that was done 2/10 are somewhere but no in my pocket. No help!! read more

Had scheduled to come in at 10:00am for a consultation on Saturday. After waiting outside for 25 minutes (till 10:15) there was still no one in the office. I checked my email and found a message sent at 5:30pm the day before that my meeting had not only been moved to a different time but a different location!!! (yeah wtf). Was not going to write a review until I literally just got a call from them (this is Tuesday now) asking if I was going to be able to make my 6:00 appointment. I have never yelped before but this is the most insane shit I have ever experienced and I think people NEED to think twice before they ever consider trusting these people with their taxes. I am still in awe as I finish writing this... Best of luck to anyone who somehow decides to go with these people. read more

Marie is the best tax specialist that I've meet. She was very knowledgeable of all the options available. I like that she also had cats ‍ .

I would select zero stars if I could being as the help I got was ZERO. I made an appt in Hillcrest The Hub to see Marie Webber to file my California return and Maryland returns. She was so super nice and did a mock return to make sure I would get the California stimulus check and all my money refunded from Maryland that was withheld. I left feeling so good about it all. This was July 30, 2021 and about 2 weeks later I called as I heard nothing and left a message. Then called 2 weeks later and again left a message. Finally on Sep 17, 2021 I called frantic as Sep stim checks were going out and my return had to be filed by Oct 15. I had to make an appt to have Marie call me. WTF? It had been seven weeks and when she called me, she hadn't even started anything. Needless to say I went to pick all my tax docs back up from her office and took them elsewhere. Cannot believe this kind of service or actually lack of service. This is an off time of year so cannot imagine what the big hold up would have been. Cannot recommend wasting time and not even following up phone calls. ZERO service. read more

Went into H&R block and had taxes done with Adrienne. Very courteous, attention to detail and it was nice knowing my taxes were prepared by someone who has been a preparer 13 years. I've scheduled my appointment to come back and see her next year. Thank you for making today's experience with getting my taxes done a painless process. read more

My tax preparer was Mrs. Carrie Camus. Her customer service was amazing. She prepared my taxes last year as well. It was such a treat to know she is still at the same H & R Block location. She is very knowledgeable, personable, thorough, and caring. I'm already booked with her for next year! read more

During the last week of tax season which is very busy, our tax pro victor did a excellent job getting everything done for us. He asked questions and answered all of my questions and got us the best return possible. We were in and out of there and understood everything by the end of the appointment. Very satisfied with his customer service and knowledge. Will be coming back next year. read more

I have used H&R Block for my tax filings for the past 6 years. I initially used their online tax software, but in recent years have gone into the local Hillcrest office to handle my wife's and my returns. Adrienne in the Hillcrest office is great! She knows her stuff and turns the drudgery of filing into an actually enjoyable experience--I usually have a completed return filed within an hour to an hour and half after sitting down with her, and have 100% confidence that I am prepared for an audit of the results if one should come my way. Also, for the past two years, my eFiles for Federal and State have been accepted within 24 hours, and my refunds have been received (via direct deposit) within 2 weeks of filing. While I know that H&R Block and Adrienne are not responsible for that aspect, it certainly has helped in making the overall experience of dealing with my tax returns a positive one. There may be other tax folks out there that charge (slightly) less to assist with your filings, but for my money, the experience of dealing with knowledgeable professionals like Adrienne, and the peace of mind that comes from the backing of the largest tax preparation organization in the US (even if Ken Jennings says otherwise*) is well worth it. *http://en.wikipedia.org/wiki/Ken_Jennings#End_of_the_streak read more

I've never had an issue with H&R Block, and I've been to several of the local offices over the years (downtown, North Park and Hillcrest). This company really does go the extra mile to get you the most bang for your buck (and the most bucks back). Adrienne, the consultant, was really fantastic. She helped me track down missing information online, gave me great advice and helped me get a lot more back than I expected...and a lot faster, too! No one likes having to deal with tax season, but H&R Block and Adrienne made this year a lot easier. I'll definitely be back next year! read more

Good lord, where do I begin... Moved back from the hell that is Texas a year ago, but instead of foreclosing on my home, I decided to keep & rent it out. Well, little did the IRS tell me was that the $7500 tax "credit" you receive from buying a home in 2008 was actually an interest free loan. Well, I moved back to beautiful San Diego, & the IRS told me I had to pay back the loan now. Holy crap!!! I started to do my own taxes and when I was getting close to the end, I was owing close to $6000 and getting nothing back from California State taxes... I searched for help, and have had good luck with H&R Block in the past, so looked them up again... And where else to you begin your search but on Yelp... Living in Hillcrest, I looked local & saw a bunch of glowing reviews about Russ Emmons at the H&R Block on University. I quickly scheduled an appointment, sweating the worst. After our initial meeting, Russ had me down to owing just over $5000 to Federal, a savings of $1000, as well as getting a little back from California State. Tonight we completed. I'm down to only owing $4174 and got back over $1000 from California, for a whopping swing of over $3000 vice me doing my taxes myself. I was so compelled that I actually hugged Russ when I left. He really got me out of a jam. His professionalism and attention to detail is amazing, and his personality is infectious. I have found my new tax guy, and his name is Russ Emmons. He is a true asset to H&R Block... Thank you, David read more

This is the fourth year I've worked with Russ Emmons at H&R Block and it doesn't get any better than this. He is warm and friendly, professional, well-prepared, accurate and thorough. It is reassuring to work with someone who knows my previous tax history since tax-time always makes me anxious. Russ's gentle humor always manages to put me at ease. Russ was recommended to me by a neighbor who has used him for many years with complete satisfaction. I add my recommendation to hers! read more

I feel I was mislead. I asked Patricia who has over 4 years experience, what the cost would be before we started. She didn't know. I asked for a ballpark figure. She couldn't even give me a range. All this time she had all my paperwork in front of her. All this time she knew exactly how many additional forms I would need. So with 4 years experience SHE DIDN"T KNOW. I don't believe that. I believe that she wanted to wait till we were done and then the price would magically appear and by that time (40 min) I would just give in and say "go ahead and send them in". I do not like the way that went down and the way I was treated. And to top it off, she made a mistake on my form which I pointed out and she corrected. Really? She did mention that I would receive an e-mail with a survey and she asked me to give her all 5's cause anything less is a zero. Really? Telling me how I should evaluate her? Why couldn't she be up front about the cost of the service. She didn't need to lie and say she didn't know how much it will cost. Was she afraid if I knew how much it was going to be that I would have left? Well, I would have. Also, I was surprised that they don't have someone audit their work. Why was I the one to have to point out her mistake? She couldn't even transfer the figures from the W2 onto the tax form correctly. I won't be back. read more

This location is so great!! Conveniently located in the heart of Hillcrest at The Hub shopping center. The staff is personable and friendly. They have a well kept office with complimentary coffee and water in the waiting area. Adrienne is the best!! She has been my go-to tax preparer for four years in a row now! Tax season can be a bit stressful for some people but Adrienne really knows her stuff and will make you feel at ease and answer any questions you have along the way, all while giving you a good laugh. I highly recommend her if you're looking to have your taxes done securely and professionally. Thanks again H&R Block, you guys rule! See ya next year read more

I scheduled an appointment for 1:00 PM. I received an email and a phone call shortly after confirming my appointment. Arrived on time and waited for an hour before I gave up and left. I wish I could comment on the services they provide, but I never got to experience that. 1 star for wasting an hour of my day. read more

After doing my taxes with HR Block for ~7 years, I was audited for 2015. Since this was not in the middle of tax season, they had limited help, time and support. I did everything the IRS asked of me, but without the time and tax knowledge I ended up paying about $4k, that I do not owe the IRS because I do available not have the time or understanding to work through it. HR Block has had 4 different agents since they all seem to quit or retire, and the audit process was a nightmare. I also bough the "peace of mind" each year. This was posed as "peace of mind" for the customer, it is not. It is simply a way for them to charge you more, and cover themselves in the event of an audit. If I wanted my taxes screwed up I could have done them myself for free. I am now seeking a CPA to manage all of tax needs moving forward and seriously considering pursuing legal action due to their incompetence. If I could go back in time I would have done my own taxes, and hired a CPA if things became too complex. read more

I was in a major tax jam and Carrie Camus was extremely helpful and genuinely caring about my situation. Although I did pay a good chunk of money, it was well worth it and have piece of mind. The office is in a great Hillcrest area. The office is nice and clean with great helpful staff. As soon as I walked in, I was greeted and offered freshly brewed coffee or water. I am so happy with Carrie, I have already set my appointment for next year. read more

My first time coming here and it definitely won't be my last Adrienne Alexander is the best tax preparer that I have ever encountered very professional and very nice, I already made my appointment with her for next year, which is something I never do!!!! She's HIGHLY RECOMMENDED in my book!!! read more

No stars for this place worst experience ever came in as a walk in had to set an appointment came back for appointment and after 30min after my appointment i still wasn't seen! Take ur taxes else where!! Saves u the damn head ache. There were agents who weren't even busy! read more

Our positive experience started with the receptionist, Michelle, who was so friendly, professional and accomodating on the phone. We requested to meet with Adrienne as we had met her at a tax info session at The Center a while back. She seemed to be the most knowledgable person there, and that includes the IRS agents! Adrienne recommended an hour appointment during which time she'd gather info, but turned out she was able to complete and file our taxes in less than hour. Great customer service! I'd go so far as to say it was an enjoyable experience. read more

This is my third year using H&R Block for my taxes and my first year at this location, as I just moved cross country from CT to CA. I worked with Russ Emmons after reading another Yelp Review stating that he was very proficient with multiple state returns. The review was totally accurate. Russ was extremely knowledgeable in regard to complicated returns, complex deductions, and proper procedure for possible errors made on out-of-state W-2s (thanks NY!). Russ took his time (even though it was a Saturday evening) and explained ALL of the details to me in a way that made sense. He made sure that when I left, I had clear information/instructions about how much I owed and how much I would receive. I am extremely satisfied with the service I received and would highly recommend booking an appointment with Russ if you have a complicated return to file. read more

Doing taxes is a pleasure with Russ. I've recommended him to friends and we all really enjoy our appointments with him. We look forward to more. He goes above and beyond our expectations and I no longer have to worry about tax season. Thank you Russ! read more

Russ did an excellent job with our taxes. He took the tim eto understand our needs and spent time to look for the best options explaining everything each step of the way. read more

Adrienne was very helpful she made me feel very comfortable. I walked in and didnt have to wait at all even without a appointment. I even went back with my taxes from last year and she went over them and looked for mistakes. The enviroment was very clean and the atmosphere was warm and welcoming. Thank you Adrienne for your AWESOME service... read more

Russ was awesome! Helped answer my 1099 questions and complete all the forms, copies, in envelops already, ready to be mailed out! Very thorough, very professional, very knowledgeable. Great experience and will let everyone that asks me about taxes to call Russ! Thanks for your fast attention to my last minute task. read more

My husband and I worked with Russ Emmons on our 2011 taxes and were incredibly pleased with the service we received. We were pleasantly surprised with our refund, and also learned quite a bit about the tax process. The fees were reasonable, as well. Well worth every penny! read more

I have probably been to at least 5 different H&R Blocks, which have all been delivering service that I am pretty content with. Filing taxes is really not that great in general but, my wife and I were fortunate enough to go into this location and work with Adrienne Alexander, who by the way is just, fantastic. She makes the process easy, painless, fun and answers all questions thoroughly and thoughtfully. I feel like she really cares about her clients and wants to do the best for them. So long as this location keeps delivering exceptional service and Adrienne keeps working there we will definitely be going back. read more

Carrie Camus has been preparing our taxes for years. She is the most professional and personable person and always gives us her full attention. We wouldn't go to anyone else. read more

Russ is awesome!! He's really a pleasure to work with, obviously knows what he's doing. He even offered to look at a previous year free of charge. I found him on accident and will come back to him next year!! THANKS!! read more

I've been going to H&R Block for years always with excellent service. Now I specifically ask for Russ at the Hillcrest office. He takes great care of me and ensures I get the most back on my taxes. Highly recommend giving H&R Block a call. read more

I'd give 5 stars if it was not the fact that this was for taxes. Our Tax Advisor Russ was extremely knowledegable especially when it came to figuring out all of our difficult situations that were compounded by our RDP status! This office is super friendly, and very LGBT aware. This is the only place I would go for getting my taxes done in a welcoming and positive environment. read more

Marianna misentered my account information and I never got my tax return. They told me pretty much I'm on my own to figure out where the money is and to call the IRS. After calling the IRS, they told meh and r block had the money the entire time. I was basically transferred to different agents for 2 months who couldn't speak English, all of them telling me they had no clue where my refund is. I'm in the processing suing this office in a class action, you bet I'll be closing this office down read more