We have two mattresses from Norwalk Mattress Company that we purchased October 2006, the other…read moreabout 5 or 6 years earlier. They remain unexcelled after so many years. Our friends and relatives purchase commercial mattresses every 10 years or so, but we expect these Norwalk Mattress Company items to last our lifetime! Worth every penny in comfortable sleep for 2 decades or more to come.

Unique showroom for a mattress company unlike any other. So many amazing products to choose from --…read moreI wish we had more beds in the house! Every single person from sales person to management to delivery folks was a pleasure to deal with. I've been waiting for a mattress and sleep like this for years -- I've been called the princess and the pea. Well, finally the princess has the mattress of her dreams! Thanks, Norwalk Mattress!

After 35 years on a waterbed...which recently began to "gently weep"...we finally had to make a…read moreswitch to a landlubber mattress. Shopping for a mattress was exhausting...the exhaustion amplified by me having to sleep on my son's lower bunkbed and she in the girls room on a twin... while we canvased the world for a waterless replacement. Fortunately we included KleinSleep in our exhaustive search. We were rewarded with an informed, no-pressure purchasing experience. On our second visit, we brought our pillows and sheets and made the final choice. Both the manager (30yrs with Klein) and the owner (born into the business) were top shelf. The king mattress and box springs were delivered speedily (one of the delivery people is with Klein 9yrs plus) and the old box springs taken away (not a dent in the paint in the stairway). Thanks to the team at Klein as we make the transition to the comfy plush organic cotton pillow top world of KleinSleep. DanO

Another great buying experience, Jeff helped me pick out the perfect mattress for my 9 year old…read more She said "its like sleeping on a cloud" Thanks again Jeff!

I bought a decent mattress from there. It was too hard for my taste, but someone would have found…read moreit good!

Talked with Chris about options for a dining room table in the dimensions I needed. I had done a…read morelittle research and he showed me the two options. Both were reasonable prices. Chris was very professional and friendly. He called me when the table and chairs arrived which was happily a little quicker than expected. He set up delivery on a Sunday and gave us a time frame. The delivery man arrived within the expected time frame and was very careful in putting it in place and setting it up. Very happy with the whole experience and will definitely buy from there again.

Sheila was super friendly and gave us great suggestions with our couch planning!…read more She helped give us tips and suggestions and really helped us decided what we were looking for!

I am still waiting my $1000 refund check. I waited about 2…read moremonths. you guys always answered you are sending $1000 refund check in 2weeks, 1week, 48 business days. But I never got it. I am so sick and tired of waiting. I feel like you toying on me. Please send me the check. I want to finish this issue as soon as possible. Please Please

I've been trying to get a refund on a canceled order for WEEKS and can't get anyone to resolve the…read moreissue. I get told that a manager will call me back, and they don't call. It's the same story over and over again, but nobody can seem to figure out how to process a return. I bought a mattress here, but after discovering it was going to take almost two weeks to arrive, I just ordered direct from the manufacturer and had it in two days.

Manager Kyle gave us outstanding customer service. He answered all of our questions & helped us to…read moreselect the right products for us. When we needed to stop by with a question saleswoman Rae was equally as helpful and friendly. We would without reservation recommend the Wilton/Norwalk Mattress Firm store.

Marco and Justin helped us find the right oven and took the time to answer all our questions on…read moreinduction versus convection and across all the different brands. We bought our oven on Saturday and had a seamless installation on Tuesday. Lucky for us the oven we wanted was in stock! The purchase process and installation, including hauling away our old oven was seamless. Thank you!

I was delivered a used grill. Unbelievable. I called but was told to wait until the salesperson…read morereturns

I recommend Mattress Firm of Norwalk for your mattress needs. Gerry G. was very knowledgeable of…read morethe products, pleasant, and made the whole process easy! Thanks again!

Gerry G was very helpful and knowledgable, and is the kind of salesman who's a pleasure to do…read morebusiness with. I went in for a mattress for my son, and ended up getting one for myself as well. Got a good price. I'm so glad I treated myself to the new mattress; it's hard to convey what a tremendous upgrade it is from my old one. Very happy with this purchase, store, and sales staff. Only complaint is that there was a hitch with delivery logistics or something and it was a few hours late, but these things happen sometimes, so, not worth removing a star.

I bought a coffee table and three swivel armchairs. One of the swivel armchairs sqeaked a lot…read more After many weeks of calling, an exchange was scheduled. They brought another chair that also squeaked, and the delivery people were unable to take the other armchair because they were unable to remove the metal ring from the bottom. The coffee table came damaged. Had to be returned. The second try, the coffee table came in good shape. Thank goodness. Then another swivel armchair had a metal ring that stuck out and wasn't level with the floor. Still waiting for a technician to address that. A lot of stress from buying furniture at this store. Next time, I will buy elsewhere.

I would like to give my honest and full review of my recent experience at the Norwalk Raymour and…read moreFlanigan - I feel kind of lost on how I feel my shopping experience was ; I also feel grateful for Oscar who works there maybe in management? Not sure but he is a god send - I recently needed a new mattress, and I went in explaining my spinal injury was front and center focus for me ; somehow I ended up on an extra firm mattress and when the sales person read the info outloud as I laid back I remember hearing extra firm level 3. Me knowing absolutely nothing about mattresses said this feels good, has little cushioning for my hip bones; and I reiterated many times I NEVER sleep on my back only on my side. The mattress arrives on Tuesday and it's a nightmare - nothing like the store, concrete slab. Horrific. Bones killing me ; I call and say this is not the same mattress - insisting it is ; whatever I really could care less - finally oscar got through to regional who let me exchange it immediately- and I just ended up buying the same one I had just thrown out from 2020. Dan helped me locate my new mattress upon appointment - and even though I appreciate his help ; it is not my problem to feel bad for the sales person who sold me the garbage mattress and for her not to feel bad - she should feel bad it was not what I picked - Then I also don't need a lecture about how I don't understand mattresses I didn't know, I went to school at Ivy League to understand mattresses. The only reason, I ended up with the right mattress. The second go around is because I went on the Beautyrest website myself. All the information I was provided after question after question was not even from the website. I understand a sales person just trying to make a sale, but to take my one exchange because of careless recklessness is stupid. It's definitely not me as the customer to have to do mattress education it should be you, but that would be how I would run my business , Oscar is a doll and is the only reason I am getting a new mattress.

The store is small and cute, at first glance I was greeted in the most friendliest way, everything…read morewas nice, neat and clean. They had a display of different things they offer like nightlights, pillows and blankets, they also had a few made up rooms with different beds for you to try on which was nice. The sales associate that helped me was very knowledgeable and answered all my questions, I know that buying a mattress is a big deal, for we spend a good portion of our life in bed and so getting all the right information was key with the direction of someone that knows what they're doing. I felt comfortable haha get it ? But no really, I felt like I could ask Jocy (the sales rep) anything, she even told me I could schedule a nap session!?! Did you know that?--- that way you could really test their pillows and mattresses! So if Youre undecided or unsure on what bed is best for your body, go take a look and take a nap to find out haha!

This is a clean beautiful store at the SoNo mall. The mall is very clean and organized. Service was…read morenice at the store. They have mattresses you can try out.

Can't rave enough about this place. We got our Caldera Seychelles hot tub from here after doing a…read morewet test - fits six people, has a recliner, and such a powerful foot-massage jet right in the middle. We've had the hot tub now for two years, use it weekly, and are completely obsessed. It's the most soothing way to start and end the day. We also got their monthly valet service cause there's no playin around with a hot tub, and they do a bang-up job every time. It's so clean and they're so reliable, texting the day before that they're coming by. Even the smell of the hot tub after they clean it is heavenly! It's like having a top-notch spa resort experience, right in your backyard. 5 stars!!!!

I have had my hot tub for 5 years and it is wonderful!! Got to try it out in the showroom…read moreI do the monthly service and they do a perfect job. Thank you guys Great service, selection and value