Ok...so, I was in one of my 5 bathrooms, (because I am rich as fuck,) and as I was YouTube'n…read more songs, and droppin toliet bombs. Fast forward, and I broke my toliet...like busted the mother fuck sideways. So since I have major skills in life, I figured I would fix this bitch. So I jumped in my golf cart, which is pimped out with LED and a super hot sound system; and I went down to Ace to pick up some replacement parts, for this Chinese made, piece of shit, high end, piece of shit, premium made, toliet. Ace staff was nice, as these lil teeny bopper were all smiles, which is refreshing, as I am usually dealing with haters. I told them I know Sara P, and said hook a mother fucker up. I picked up my my new water tower, for a hot $7.99, which is nothing, as I spend $7.99 a mintue, in life. I then went home and got the job done, like a boss plumer, beast mode. Ace be aight...

I needed paint for my shed and saw it was on sale here so I went because it's close by. I noticed…read morethe paint I wanted wasn't the same price as advertised so I asked for help and a very unpleasent older man came over and said I don't know what to tell ya pal that's the price and walked away. I brought up the price on my phone found him again and showed it to him and although he obviosly didn't want to look and be bothered he glanced quickly and said that's only the price if you order online and tried to walk away again. I got frustrated and spoke in a louder than normal tone and said so your telling me you won't honor this price? He responded angrily and said why don't you just go down the street to JC Licht if you don't want to buy it here and walked away/

The Home Depot is a massive store with an impressive variety of products for home improvement,…read moregardening, and DIY projects. Whether you're looking for tools, hardware, paint, or appliances, they have almost everything you could need. it's great for those who want choices. The size of the store makes it challenging to locate specific items on your own. Thankfully, the staff is very helpful and knowledgeable. They're always willing to guide you to the right aisle or recommend the best products for your project. Without their assistance it's difficult Inspite The store is well-organized, but it takes time to find things . Overall, The Home Depot is a go-to destination for all things home improvement, and the helpful staff makes the shopping experience much easier and more efficient.

Go anywhere but Home Depot for kitchen makeovers. Poor…read morecommunication with all parties- billing and top management especially. Started off with good designer, then once all was ordered and ready to install, it went downhill from there. The fabricator was good, plumber was very inept. Everyone else fell somewhere in between. Certainly not high quality contractors. Trying to keep track of the billing with an ITEMIZED invoice was NEVER allowed. The management was rude, arrogant and 100% chauvinistic. Felt cheated all the way around. The most stressful and degrading experience I've ever encountered, by any service I have been involved in.

Quite some time since my last visit and everything was neat and well stocked. Prices are…read morecompetitive and well marked. Parking is ample and safe and there was even a taco truck parked in the lot!

Just updating original review with pictures after cabinet install…read more Every estimate we got for installing the Klearvue cabinets wanted us to pay extra, since the cabinets do not come fully assembled. It was a pain in the neck. Includes final update with cabinet handles and backsplash!

I eschew big box stores preferring to shop small and local. The workers at Ace are friendly and…read morehelpful. I almost always find what I am looking for and their selection of plants in the spring is fantastic. I like shopping online and being able to come in and pick up my order when ready. While admittedly more expensive than big home improvement stores, I find it worthwhile to do business with people who feel like neighbors to me.

I wanted to take a moment to recognize an exceptional employee who helped me on Thursday, June 25…read more Unfortunately, I can't remember his name exactly. I believe it may have been Sahara, or something similar, and I sincerely apologize if I'm remembering it incorrectly. He was a tall young man working in the Green Leaf trimmer aisle with another coworker. Even though he was clearly in the middle of another project, he immediately stopped what he was doing to help me without making me feel like I was interrupting him. From the moment he greeted me, he treated me with kindness, patience, and genuine respect. I had come in looking for the correct light bulb, and instead of simply pointing me toward a shelf, he took the time to make sure I left with the exact bulb I needed. He answered my questions, double-checked everything, and made sure I was completely confident before I left the store. That level of customer service honestly turned my day around because you just don't see that very often anymore. I am a regular customer at this Ace Hardware. I've probably been in and out of the store around 20 times over the past week alone, so I've had the opportunity to interact with several employees. The day before, I asked another young man for assistance. He was working near the checkout area around the orange blowers. Unfortunately, my experience with him couldn't have been more different. The moment I approached him, I genuinely felt like I was an inconvenience. He barely seemed interested in helping me and acted as though answering my question was taking him away from something more important. Instead of taking a minute to make sure I had the correct light bulb, he quickly brushed me off, assured me it would fit, and sent me on my way. It honestly felt like he cared more about getting rid of me than actually helping a customer. NI trusted his advice because I assumed he knew what he was talking about. When I got home and installed the bulb, it immediately blew a fuse because it was the wrong one. That meant I had wasted my time, my gas, and had to make another trip back to the store for something that could have been prevented if he had simply taken an extra minute to help. As someone who's gotten older, moments like that can be discouraging. Sometimes it feels like people look right through you or treat you as if your questions aren't worth their time. That interaction honestly left me feeling unimportant. The very next day, the tall young man I mentioned earlier helped me with the exact same issue. Instead of rushing me, he carefully verified the correct bulb, answered every question I had, and made absolutely sure I left with exactly what I needed. In just a few minutes, he restored my confidence in your store. The difference between those two employees was night and day. One made me feel like I was simply in the way, while the other made me feel like a valued customer. The way the young man who helped me on Thursday greeted customers, willingly stepped away from his work, and took the time to make sure everything was correct honestly made me assume he must be a supervisor or manager. If he isn't, he certainly has the professionalism, work ethic, and leadership qualities to become one. There is one other thing I wanted to mention because it genuinely bothered me. While he was helping another customer in what I believe was the spray paint aisle, I witnessed a short woman speaking to him in a harsh and disrespectful tone in front of several customers. I couldn't hear every word, but it sounded like it involved a scheduling or timing issue. Whether he had arrived a little early or a little late, I don't know, and it really isn't my business. What I do know is that conversations like that should be handled privately, not in front of customers. It reflected poorly on the store, especially because from everything I observed, he appeared to be one of the hardest-working employees there. It genuinely made me feel bad for him.Employees like him are becoming harder and harder to find, and I sincerely hope Ace Hardware recognizes the value he brings to your store. I plan on returning soon, and I will make sure the highest level of management knows what an outstanding employee they have.

I recently purchased a few Atlas garden tools including a lawn trimmer. Spent close to $700.00…read morefor the tools batteries and charger. After the second use, the lawn trimmer motor housing completely broke away from the handle rendering the tool useless. I called the store manager John at Harbor Freight Tools, Arlington Heights, IL and he would not stand behind this product and totally didn't care! Worst business experience ever and future buyers beware!

My review is for many reasons. The basis is because I bought a product with a coupon and they…read morewould not honor the 25% off which after I found many other stores honored this and bought for $100 less. I showed copies of receipts for this. So I contacted corporate and.... One Star- For corporate because they allowed it to take over 2 weeks to have the district manager call me and then the district manager would not call me and had the store manager do her dirty work. The store manager had to check back with her for everything I questioned. Zero stars for district manager because corporate told her to contact me but had her store manager do it instead. After all done she left a message (probably because I complained to corporate) and her message said I calling to make sure you got my final decision on your issue. 5 stars for store manager who should get promoted to district manager because he had to do their dirty work. Why do many others get the discount I asked for and I was not allowed. Telling me they were not suppose to get it does not justify not giving me the same discount. I provided 3 other copies of receipts to show this and all they say is they shouldn't have gotten that. Bad business and this was my first and last time shopping there because of it. Too bad for them since I have a construction company. 1 of 3 receipts posted.

Very helpful lumber guy - ponytail Kyle!!! Plan was to get…read moresome genuine wood planks to create shelves in a storage closet in the garage... behind the car parking spot in the condo. Got him to spend a lot of time sorting through a pile of 8' pine boards and find some wood putty with me ans I am super grateful. Also to the parking lot kid that helped me load these heavy things into my SUV they had to jut up across all seats and lay on the dashboard... I should have driven to the dock by lumber. Doh.

I bought two packages of bleeding heart roots to plant. The roots in both packages were totally…read moredried up and worthless. I can't imagine that some other customer hadn't complained, yet the roots were still on display and being sold at full price. $21.96 down the drain. I didn't return the roots, as I couldn't find the receipt and Palatine isn't my local store so it's a bit of a trek. I will not be returning to the Palatine Home Depot.

I'm a little intimidated by hardware stores but needed to fix something and I didn't know what I…read morewas doing so walked in and looked for help immediately. Candy assisted me and was wonderful! She thoroughly explained what she thought the problem was, found the part that I needed and then explained again how to install it. She told me to hang onto my receipt and bring it back if the part wasn't the right one. Extremely kind, courteous and helpful! And spoiler alert - the part fit perfectly. Five star service and I highly recommend this Ace Hardware store!

I needed some things to fix some stuff in the Sprinter van and this Ace Hardware was on the way…read more It's so nice to avoid the big box stores and shop somewhere local. The store is quite full with darned near everything. I located the hardware department, found the screws of the right size and spotted a reasonably priced battery-powered screwdriver. I don't need a drill so this will work perfectly well. Friendly checkout and a thank you for my business. [Review 20639 overall - 186 in Illinois - 1620 of 2023.]