We had Christmas pictures taken and they came out horrendous. I messaged customer service and no…read moreresponse back till this day. We spent over $200 on pictures that cant even be used. and to top it off, one of our dogs is the reason we had a family portrait taken as he had cancer and did not know how much longer we had with him. He passed at 6 years old on 1/13/25. I will never go and waste my hard earned money on The Picture People ever AGAIN!

I should've listened to these yelp reviews before booking my session with a Groupon, but then again…read morethis was the only location that allowed pets (for their very last appointment). We arrived 10 min early, checked in, and then waited for 20 minutes. Then someone came to us and asked us what we were waiting for, checked us in again, then finally we got in 30 min past our appointment. There was little empathy that my child and dog were going to have a meltdown because it was LATE. As others commented, at least the photographer we had, failed to engage our child other than to shake a tambourine and then eventually just drop it on the floor so it made a loud noise. Besides standing and sitting on the floor, we had no other props. The photos we received back were uncut -- like I have to physically cut them myself with scissors. I left 1 star because it is pretty convenient that we can select, print, and take our photos the same day. This is definitely helpful if you're in a pinch for photos. But perhaps that's the reason why we felt so rushed -- because they're working double duty. Felt understaffed.

$232 for 25 min Session was fine. The (un)professional photographer should have made sure the photo…read moreshoot was too my liking and the photos were as well. (Rec some photos with their floor showing - and never rec the photos taken with the green screens) I received the same image in two separate emails saying "your favorite" image is ready for download. That was one on my worst photos which I advised her of while reviewing them. (My feedback DID NOT matter) I arrived with 3 pages of poses because they use standard poses for every couple and less than half were used. (My fault for not insisting) I use to love the experience of a photo shoot until this last experience at Picture People. FYI I still have not received all the images I paid for. 12/31/23 Be Proactive and not Reactive.

Photographer did not bother engaging the kids...rushed pictorial…read more. waste of time and money!

BEWARE there is a huge issue with my digital prints I purchased. The company will not stand by…read moretheir product. DO NOT buy their digital prints!!

I have been taking my little ones photos here. They do an absolute amazing job. Best of all they…read moreare great with kids I could never thank them enough for all the work they put in to getting the perfect birthday or holiday shots done for us. Ebony is AMAZING! Her professionalism is second to none throughout the entire process as well as answering questions by phone or at the studio,

I came here two years ago & was so happy with my pictures & overall experience that I decided to…read morecome back... little did I know I would never get that again here! Because this time around we threw our money out the window.. first we felt rushed the entire time we were there.. although we had tons of poses to do our photographer was not catching them all.. we have a baby, a toddler & a 11 year old & she didn't know to make them look at the camera instead myself or my husband had to be clapping & calling their names in the back when we too wanted to be in the family pics.. & every time one kid looked the other moved away because she was not quick at all (she literally waited there for all of them to pose perfectly... aaaah hello they're kids!! Boys!thats just wishful thinking!) when I showed my offer for a 16x20 I was told their printer was down! Ok? So what did I come here for? I asked if I can order what I wanted & pick it up when they were ready.. her response was no because they didn't know when they were going to fix the printer!! Ok I guess I'll take my digital prints only! & I got them in a what?! cd!? Do computers even hold that now in days !? How about email digital!? Or usb!? Nope So we finally get home.. we are looking at our pictures & I swear I almost cried.. because we spend so much time (&money!) from our perfectly matching outfits (we are a family of 5!) & I guess I didn't notice but the floor was dirty, there was noticeable dust on them. Our pictures were not even focused/ centered, everything from the start/ end of the backdrop to the side toys/ props were on the picture.. I had to crop each & every picture!! So sad Definitely will not be coming back

This place is in need of a major face lift. I took my son here years ago for holiday photos…read morebecause it was close, affordable and I loved how they print right on the spot. It was fine, nothing over the top but I was happy with the way the holiday cards came out. Decided to go back this year and super disappointed I did. They have the same holiday props they've always had - some broken and stained, just sad and old looking. The employees were friendly and nice but they really didn't give us any good pose ideas. Our photos came out boring and not much of a selection when it comes to the holiday cards. Good thing I bought through Groupon. I'd only go back if they get some new props and backgrounds and more professional photographers.

They only have staff crazy I had a 6oclock appointment n they asked me to come early cuz the 5…read morecanceled n it's 6 n I still hevent been seen...baby gnna be aggy about time we take the pics...Never AGAIN

I really loved this place. Today is the first time I took my 2 year old to get his Christmas…read morepictures done. They ended up great. Gisselle took my son's pictures, and she was so warm and friendly. She got some wonderful pictures. I bought the digital package, cards, and a 8X10. They all came out great! and quickly. I would come here again.

IF YOU FIND ANYWHERE ELSE. DO IT!!…read more I recently went to Picture People for my first time to get pictures taken for my 6 month old baby. Photographer asked if baby could sit on her own and I said not really. We tried anyway.. after one photo, baby fell back and hit her head so now she was upset for a few minutes, took about 3-5 mins for her to feel better. I take full responsibility for her falling because I wasn't close enough to catch her, but once she fell photographer sighed and I felt rushed to hurry up and get the next picture in. I understand she has other photo shoots to do, but for the amount of money we paid. You'd think she'd give us a few minutes for my baby to get into a better mood and for her eyes to get less puffy. You could tell she was just there to make her quick money and that's it, didn't care if baby was alright. When we were reviewing photos, the exposure was crazy bright or too dark. Definitely not worth it! I highly suggest getting pictures taken by a local photographer or a more professional spot. Don't waste your money here.

1st time here 12/2012. Session booked during a weekday months in advance, find out they double…read morebooked. Pictures looked adorable but took a long time to sit and go through each picture. They had minimal props, for example a small Christmas tree with around 5 Xmas balls on it. We were pleased with the sibling photos. Decided to have Christmas cards made. Big mistake! Had to go back and have them reprinted and because they were busy with clients I waited a long time. Ended up having them mailed to my house on their dime. We have since used this company at their Paramus Park location and have had really good experiences there. I don't recommend coming to this location.

I love this place. Every member on staff (Selma, JoAnne,…read moreStephanie) are incredibly patient, thoughtful, creative, artistic, fun, professional, and enthusiastic. The prices are very reasonable compared to photographers that come to the home etc. And they have a parking lot!

Stephanie should not be there all the time. She is very passive aggressive and cold. She should…read moreonly work with adults and older kids. And then she doesn't even budge on the rules of people being in the room. Like we had to keep swapping out to hope to get the baby to smile. Second time we have had her and I am not happy. If I were to come to this location again I WILL BE REQUESTING ANOTHER PERSON TO DO THE PHOTOS.!

I had a 4:40 pm appointment set. I was not seen until 6:20 pm. This annoyed me but I wasn't upset…read moreabout it. The photographer was wonderful and was great with my son. I received the photos in my email and they have picture people stamped all over them. I'm apalled that they actually want me to pay $200 for the digital copies. JC Penney has never done that. They always submit fully visible & shareable photos. Why would I want to share photos with the company's name plastered all over him!? Unbelievable. They are only getting 3 stars because the photographer was great.

Here today. Have to day today's session changed my opinion of picture people. I used to come for…read morejust basic shots but today's photographer was awesome. She was paint with my kids and helped guide them nicely. They had a few backdrops that I just loved. I especially love the rustic wood backdrop and wooden floors. THEY HAD great props too - benches and flowers were used by my girls. We also this time decided not to do an outfit change. That was the best choice I made. MADE it super easy to keep the kids going and the photographer didn't get frustrated with the downtime. All in all a great time!! I would definitely come back!

Got my child's pictures taken here a few days ago. The quality of the printer that they use must be…read moreterrible, I asked them to re print the pictures since they charge "professional" prices. Needless to say they saw "nothing wrong" with the quality they did re print them for me but there are still lines running through my child's face and the prop that they used looks like a giant smear on the 8x10 image. I am very unhappy.

Emily was fantastic! She took the time to get perfect shots of our family with two sets of…read moregrandparents and a very excited labradoodle. The photos were absolutely perfect and I would absolutely work with Emily again! Catherine

I cannot recommend Emily enough! She is professional, extremely talented and easy to work with. She…read morewas able to capture such magical moments with my two crazy toddler boys!