I cannot say enough wonderful things about this practice and the people who make it exceptional…read more I've been coming here since before they expanded, and watching their growth has been incredible. What has never changed is the kindness, compassion, and genuine care they show every single patient. Kat is truly a miracle worker. Her skill, knowledge, and artistry are unmatched, but what sets her apart is the way she treats people. She listens, she cares deeply, and she creates an environment where you always feel safe, respected, and supported. Knowing she is both a nurse and soon to be a doctor only speaks further to her dedication and commitment to doing things the right way. The entire team reflects that same spirit of excellence. * Jess, the front office manager, is remarkable. She is organized, welcoming, and consistently kind - and knows everything about the product lines they carry. * Christian is the glue that also helps create a positive, encouraging atmosphere. * Megan is incredibly warm and attentive, with such a calming presence. She is knowledgeable, thoughtful, and makes every appointment feel comfortable and seamless. * Alessandra is equally wonderful, talented, patient, and genuinely invested in making sure you feel cared for and confident. Her kindness shines through in everything she does. (also bilingual, which is AMAZING for those who are more comfortable speaking Spanish!) Truly, every single person you encounter makes you feel valued. This practice is built on compassion, integrity, and genuine human connection; you can feel it from the moment you walk through the door. It is rare to find a team this skilled and this authentically good‑hearted. If you're looking for a practice where the results are beautiful, but the people are even more beautiful, this is the place. Five stars genuinely isn't enough. I hope this helps others feel as great as I do when I walk out that door after my appointments.

I found an Ad on social media and reached out in a DM. Guys at 10:30pm at night, someone was…read moreworking the scheduling and I got an appt for the next day. Amazing customer service. I was scheduled with Kat and she was fantastic. After years of Tox, most places and people around Richmond want to OverTox you. More is better right? Wrong! I appreciate Kats understanding of the science behind all of it. She is a researcher, who knows the body and the product. She never pushed more product. Infact, she used quite a bit less than I am used to getting. So refreshing. You can always add more. I'm used to going outside of RVA due to the high prices, overtoxing, and not getting the product you pay for. However ,I might have just found the best Tox (etc) in RVA. Love the introductory pricing on Dax

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I have used Dr. Shaw and his team for a few years to occasionally get Botox on my forehead. The…read morestaff is great and easy to work with I can call in and get an appointment pretty quickly most recently the same day! Dr. Shaw is very professional and easy going. I never feel pressured to try other procedures or purchase items from their office which I really appreciate! Kimberly H.

I thought my botox kicked in within 5 days and then left but it tricked me. I had gotten covid and…read moreguess I was really struggling with the frowning, as my illness was pretty bad. I got well and then my botox really really kicked in and for 30ccs my face still looks amazing going into month 3!! TERRIFIC spa and thank you Jessica!

Always a positive experience! Been going to Renew about 4 years and the staff are always so…read morefriendly and professional! Very happy with the services! Definitely recommend!

I know having appointments during Covid can be challenging, so I try to cut business owners some…read moreslack. But this facility really dropped the ball during check-in. I saw the sign on the door telling their customers to call and let them know you've arrived, then wait in the car for them to allow you to enter. (We do something similar at my job.) I arrived early, by the way. Well, I did as instructed and called. No answer. I waited a few minutes and tried again. No answer. Then I tried another time as it was now getting close to my appointment time. No answer. I saw other people just walking in. I guess that sign was a suggestion? So I walked in and let the receptionist know that I had followed protocol and no one responded to me. She looked overwhelmed and didn't seem to have a grip on the her skills. (I also check in people at a front desk and it requires multitasking... sometimes I feel like an octopus handling several things at once.) Well, this poor woman was more like a sloth, sad to say. I waited another 15 minutes in the waiting room, now 45 minutes before I was called back. It was my first time here, and I didn't have a good first impression. Jessica took care of my procedure and that went fine. She walked me out and the receptionist who was supposed to take my payment was flustered and couldn't manage it so Jessica check me out and apologized. The stars are for the cleanliness, Jessica, and the price point. But if I were to review the overall efficiency of my experience, I'd give them one star. I found another office for my follow up.

AMAZING!!!!!!! I look forward to my service each month with…read morepatient, kind professionals. I leave feeling refreshed, rejuvenated and ALWAYS with a clear mind. Thanks Main Street team

I was surprised that we didn't start our facials until 25 min after our appointment time. Then, at…read morevarious points during the facial, they would add a mask of some kind and just leave the room while it soaked in - for 10 min at a time. Over the course of a 60 min massage, they were out of the room for 20 min - kind of weird and not the best value, in my opinion. The products they used also made my skin burn--they had to apply aloe at the end of the session, so I left looking weird and shiny. This was very different from other facials I've had.

Horrible breast reduction. My surgery was in March of 2022. We had talked during consultation and I…read moreexpressed the size I wanted to go down to. I also paid the extra 2grand for the lipo in the side boob area. Not only did he take way too much out, he didn't do my lipo during the surgery. He offered for me to do lipo in his office while being awake the entire time which ended up being a traumatic experience as I felt a lot of it. When I expressed concerns about how small he'd taken me he suggested I come back to him to get implants. Worst experience with a doctor ever.

Everyone so knowledgeable and up to date on aesthetic procesures available. Always on time! Easy…read moreto make an appointment.

I came for procedures. after Dr Jo Bohannon-Grant injected my mouth my heart raced and I felt…read morefaint. She impatiently wanted to get the procedure done but I had to lay down. She was impatient, unkind, accusing me of taking up 4 patient slots. I was faint and she rudely said: "You took up my whole morning!" She made her nurse tell me: "you're not welcome at this office anymore. Don't come back" Dr Jo Bohannon-Grant has terrible bedside manner. I'd give ZERO stars if I could.

I really can't say enough nice things about Dr. Adams and her staff. I've battled a really complex…read moreskin condition since I was a teen and she's the first dermatologist I've seen in years that really takes the time to help address any concerns I have and come up with a treatment plan. Her front desk staff always welcomes you with a smile, and her nurses are compassionate and helpful. It's the reason I commute there all the way from Williamsburg and will continue to do so. If you're in the area or surrounding area, I would recommend giving Dr. Adams a shot. You won't be sorry.

Words cannot express how I feel about Dr. Chen and Richmond Plastic Surgeons. I'm very particular…read moreabout who, what, or where I go for any personal services or eateries. I research everything thoroughly, and I'm also very brutally honest. If you don't know how I feel about you in the first five minutes of interacting with me, then you're obviously dead, or close to it. I had been researching for some personal service providers for almost five years. I first went to Richmond Plastic Surgeons in 2018 with one of the other doctors in the practice. I was not ready at the time, but they were on the top of my list. I left feeling disappointed but encouraged. I read both negative and positive reviews about Dr. Chen and the practice, but it's like anything you're spending money on, be it a restaurant or personal care--it's either for you or not. Also, sometimes your spirit is just off, and the timing isn't right. I also saw unbelievable results by patients who had procedures done by him. They always raved about his skills, his bedside manner, and the results. I write reviews often, but only if I feel compelled to share my experiences. I hate to say this and sound insensitive (not really, lol) to the experiences of the other reviewers who felt that they didn't have the best experience with Dr. Chen. I must say that I have read raving reviews about this fake misappropriating Cuban alleged food restaurant in town that serves the nastiest food, and that disgusting place is always jam-packed, which I don't understand. So, I don't take too many reviews seriously. The man is good, but if you feel like crap about yourself and are a sight to begin with, then I don't know that anyone can help you. Also, the one type of practitioner that I DEMAND to be confident and cocky is the effin Plastic Surgeon who's working on me! Jeez Louise! Don't you? You better have a Semi-Stank badass attitude! IJS! I want them so secure and confident about the gifts of God they have been blessed with, that it's almost disgusting, lol. I want to leave assured that they're going to do what I request of them, not what they want to do with me, and I demand brutal honesty. In 2018, I was advised to wait (sometimes we want to do what we want in spite of the risks to everyone; we can be delusional). This year, I finally had enough and bit the bullet and decided it was time to take care of myself. From the moment I met him, I knew he was the one. He was friendly, attentive, professional and confident. He listened to what I wanted and gave me his honest opinion. Dr. Chen advised me that he didn't feel comfortable doing something I requested, and although I wanted what I wanted (delusion overload), I'm glad I listened to the expert. I'm so thankful and glad I went the route Dr. Chen helped me plan out for myself, or my experience might not have been as fruity and pleasant as it was. He explained everything in detail and answered all my questions. He showed me before and after photos of his previous work, and I was blown away by the transformations. I decided to give him a try and booked a consultation. After my procedure he came to the hospital each day I was there, and he and his staff have been accessible through every step! He made me feel comfortable and confident. Angie and Sochi *sp. even made it onto my Christmas list, lol (A very difficult list to get on, lol) I scheduled my surgery, and I couldn't be happier with the outcome. Dr. Chen did for me exactly what I wanted and went beyond my expectations. He is a miracle worker! He gave me the body I always dreamed of, repaired so many of my existing issues, and helped restore the confidence I haven't had in quite some time (believe it or not, I was more confident in my obesity than I am now). He changed my life for the better. If you've never happily cursed or cried, then he's not the doctor for you, but every time I look at myself, I don't believe the transformation, and can't believe how much easier Dr. Chen and his team made my healing process go. The practice is only as good as its leadership, and you better believe the team is thorough (another significant selling point). They were caring, supportive, and helpful throughout the whole process. They made me feel like family. My reviews are pretty consistently my authentic self. I'm not saying he might not have been an ass to someone, or someone at the practice dropped the ball, that has happened to me. IJS do your due diligence, don't take it from me. At the end of the day, it's all about me! I can't recommend Dr. Chen and Richmond Plastic Surgeons enough. If you're looking for a top-notch plastic surgeon who can deliver amazing results, look no further than Dr. Chen. He is the best of the best. Trust me, you won't regret it. Thank you, Dr. Chen, for making me look and feel fabulous! You are a star! I'm so f*****g grateful & happy!!

I had a lower face-lift last March and the results were terrible. Dr. WOrnam did the surgery and…read morehis staff has not returned my calls and requests. I am out 20k dollars and I would not recommend Dr. Wornam at all.