This place is absolutely ridiculous. If you're not Italian, do NOT stay in this shit hole. They…read moretreat you like you're a fucking criminal. I was waiting in the lobby, and there was this Chinese group asking for a wine opener. The guy at the reception, treated those people like they were beggars and yelled at them and screamed at them. It was one of their birthday and they wanted to open a bottle they brought. But nope. At least say no in a nice way, being. That they're your fucking guests who paid to stay there, don't teas people like that. Part 2, so of course my sister and I are not Italian, we're just still on the couch in the lobby relaxing. The same asshole at the lobby keeps looking at us and is making faces and saying Pakistani this and that. And on top of everything, the room is a shit hole.

Gorgeous Hotel with breathtaking view of the marvelous City of Roma!…read moreVery professional and friendly service by all of the Team in this Hotel! Thank you so much Hermano for the outstanding room with prosecco and chocolate for our anniversary on the 2/14 ! You are definitely a great asset for the Hilton company! The lounge was a Gem with outstanding food, view and service by Daniela, Emmanuel's and Serena. We absolutely enjoyed also the Gym! We will definitely come back here next time. Paradise on earth!

Extremely disappointing customer service this visit…read more Via the concierge, I had reserved an airport transfer in a Mercedes sedan for 120 Euros. The company sent a 10-passenger van instead of a sedan. A taxi would have been more comfortable, a shorter walk from the terminal, and half the price. When I complained to the hotel, they said the van was the same price as a Mercedes sedan so I would be charged the same. This seemed like a bait and switch to me. Had I known the vehicle would be a van, I would have taken a taxi.

We stayed at the St. Regis in Rome. Here's what we liked best…read more The location is highly convenient. We were able to walk to great shopping, restaurants and sites, including the colosseum and Trevi fountain. Clean accommodations and friendly staff. With jet lag, our sleep schedule was sporadic. The housekeeping staff kindly managed to attend to our room regardless of the hour. It's luxury you would come to expect of the St. Regis brand. Pro tip: Ironing boards/iron not in room and must be requested via Front Desk. However, you can have up to TWO items pressed daily Free. I deducted one star because our bed was lumpy - time to switch out the mattress! And be sure to request a room on floors 1-3. The fourth floor is right below the gym and very noisy during gym hours.

We spent 5 nights at the St. Regis and were well taken care of. Their level of service is truly…read moreoutstanding from check in, our butlers, and the bellmen. We were always greeted with a smile and a hello. Our room was well maintained and equipped with all that we needed. Breakfast in the morning was plentiful-I was a big fan of the smoked swordfish and tuna. Be sure to check out the nightly champagne sabering (7 pm) and enjoy a glass in the beautiful dining area. Just a world class hotel in a world class city. Special thanks to the bellman who was able to track down the packages we left behind in a taxi. A life saver!

Got in early as we left a ship..very accommodating to Bonvoy members!…read moreGot an early check in...upgraded room looking out to the Vatican ... Room with view! Restaurant and bar next door Great food All employees were excellent...that beautiful woman from Jordan I forgot your name...thank you for perfect service everyday!

We stayed 5 days at this hotel…read more It was perfect for our needs. King sized bed and air conditioning. It might sound weird, but those two things are hard to find in Europe. We couldn't go without air conditioning or a king sized bed. That's what resulted with us staying here. Yeah, it's a bit on the outskirts of Rome. It's a 40 minute drive to The Colosseum, and 35 minutes to The Vatican. But I'm fine with that as long as we are comfortable. Very clean hotel. Decent rooms. We got a balcony, which was lovely. They do offer continental breakfast too in the morning. Overall, it worked for our needs. 10/10 experience