Yolanda is great, however, BEWARE if you are renting from any Storquest location for more than 4…read moremonths. They offer promo rates and then what you think you will pay long-term (shown on the website as "standard rate") is only good for 4 months from move-in. The "standard rate" is really just a secondary promo rate to suck you in thinking it is a long-term rate. I can understand a price increase during the first year, but 44% after 4 months? This is not just a fluke, it is corporate policy, so beware if you are renting long-term from Storquest... you have no idea and no control over what your rate will be in month 5 and beyond.

Yolanda was absolutely wonderful! She called me back right when she was off lunch and was very…read morehelpful and extremely kind in getting me set up with a unit same day. I left feeling very pleased and happy with my location choice because of Yolanda. She is a gift to this location. Thank you Yolanda!

Still the go to storage in Castlerock for me. Clean, decent pricing (though creeping up), and a…read moregreat staff. Hard to beat for ease of use and a secure experience all around.

Once again, I had to get a storage facility and I knew that I could count on the guys at Castle…read moreLock. The place is clean and the prices are great. It's so hard to find good customer service, as opposed to owners worrying about the bottom line. They really care!

I just signed up for a climate-controlled unit here for a very fair price and I couldn't be happier…read morewith the location, the ease of access and the condition of the property. Kyle is fantastic and very clear about the details of the rental, and I plan on adding an RV to the mix as well soon and will definitely be storing it here.

Kyle and his team are absolutely amazing. You will not find better customer service anywhere. The…read moreday we moved into our unit, Kyle brought me cleaning supplies because I forgot my own and wanted to wipe down the shelving unit we planned to use. When I moved out he was so kind and generous as well. Access to the area was always very easy, the units are cleaner than you'd ever expect from a self storage facility and the prices are extremely reasonable. We had an indoor non-climate controlled unit but the units are built so well I would have guessed it was actually climate controlled. Plus, as an added bonus, you can get a great history lesson from Kyle and learn more about Castle Rock and the surrounding area! Amazing business that is locally owned and operated!

Perfect for what I need it for. Customer service is great. Very responsive and super helpful and…read morefriendly. They're updating their gate entry and exits to make it more convenient to renters. I just expanded to a larger unit to be able to store more of our things since we had such a good experience with the smaller one.

At first, they seemed reputable, but after all is said and done, they lie about policies, pricing,…read moreand deposit refunds. They still owe me deposits on three storage units, that I cleaned (and took photos for proof of cleaning) and they admittedly over charged me for mileage on their Storage container delivery, but refuse to return calls or refund the overcharge. Very disappointed with the way this company does business, steer clear of this place. *update*. I received my refund deposit for two of the three units. Still waiting for the overage of the mileage charge and my other deposit.

Great service when I signed up. Place seems very secure with easy access and is clean.read more

I have stored my trailer here for a couple of years and paid the premium prices to do so. I just…read morereceived a casual email that they're doing a 'renovation project' and that they are vacating all spots next month until March 2025. I'm now on the hunt, with everyone else who is having their lease canceled, to find a new storage spot in a place where it's not easy to find anything open.

Just recently got a few units while we are in between houses moving from out of state. Every staff…read moreI have spoken with over the phone or in person have been incredibly helpful and accommodating. The units in climate control are just as expected and easy access to get stuff in and out. Hopefully won't need to be here long but if I am, I know I'm in good hands

Friendly, helpful staff. Clean and secure. No issues during the time we needed to store stuff…read morebefore closing on a home. Prices in line with what one would expect. Only thing I didn't care for is mandatory insurance charge when I already pay a boat load for my own insurance, but I suppose that's the new norm for corporate owned self storage any more.

I have used them twice in the last 30 days for a UHaul rental. Our first experience, which was…read moreduring the week, was great. Super helpful and professional. However this past weekend was AWFUL...just AWFUL. The weekend staff was RUDE, UNRESPONSIVE AND UNPROFESSIONAL!!! What a difference! Hope the owners understand what horrible employees they have working on the weekends versus their staff during the week.

Crystal & Terrance went over and (way) beyond for my mom today, and we are so thankful. My mom got…read morelost driving her U-Haul, and Terrance drove out to find her & get her to the facility safely. Both Crystal & Terrance were lovely & professional. They recommended a great moving company that got my mom's U-Haul unpacked & packed into her storage unit in record time & they showed such care for her belongings. Thank you Castle Rock Self Storage!

This company has terrible customer service and if you are a construction company that has multiple…read moreprojects and you will incur finance charges every month if you are using construction loans as the banks don't always fund quickly enough. They have also put our account on hold multiple times for being 30 days late because of the amount due, but we have a ton of projects going at the same time and they treat them like one home. I have had to call the corporate office a dozen times in the past 2 months to get them to pick up a full dumpster because the local office put us on hold.

We are a Restoration company which means we have to pack out several homes a week while we do…read morerepairs. Haulaway has provided and dropped off every pod we need for these jobs because they are reliable and have amazing customer service. And our account manager Bryan has been amazing. They will continue to get 100% of our business. You should let them impress you too on your next job! Bella Restorations LLC