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    Castleview Psychiatry and Therapy

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

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    2 months ago

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    Silver Lining Psychiatry

    Silver Lining Psychiatry

    1.6(32 reviews)
    4.9 miHorizons West / West Orlando

    Made a telehealth appointment for 4pm, waited 25 minutes for Dr. Parvez to show up. She tells me to…read morecall the receptionist and the receptionist has the audacity to say I was the one who was late for the appointment and were going to charge me a $300 dollar deductible (unreasonably high), and was incredibly rude and snappy when I told them that the doctor was the one who never showed up and I would not be paying for anything. Avoid this place at all costs.

    The person who answers the phones was incredibly nice and helpful, as well as quick to respond to…read moreany questions I had. She scheduled me to speak with Dr. Sherin Parvez. Got into the video call lobby a few minutes early and saw that she had jumped into two other calls before getting to me. Granted, the last psychiatrist I had was usually on time and if they were running late they would send me a message as a heads up. I understand that when it comes to physicians that appointments will run over, and I was trying to be aware of her time when I messaged her asking if it would be more convenient for her if I rescheduled the appointment. Fifteen minutes after the scheduled appointment she starts the call, asks me for my name pronunciation, then immediately proceeds to berate me for being impatient. She goes on and on about how she's had to wait over an hour to see her physicians and that if I'm going to act the way I am that I should seek out another physician. I'm not sure how I gave the impression that I was being impatient, I only sent a few messages, one saying that I was excited to meet her, one where I answered a question she asked about what time my appointment was, and the third asking if now was a bad time for her. But she stated that it was wrong for me to blow up her messages when she's trying to see other patients? I'm more shocked than anything, to be honest. I get that being a physician is stressful and she has multiple clients, but for her to hop onto the call and start borderline yelling at me about my conduct was completely unprofessional, and considering that she's supposed to be a psychiatrist, a specialist practicing in MENTAL health... I don't know what else to say. In the end I said I'd reschedule and left the call but I don't think I'll be calling back.

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    Castleview Psychiatry and Therapy - psychiatrists - Updated June 2026

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