Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

They responded to my request very quickly and were able to turn around a time to come to clean the…read morecarpets pretty quickly. I asked them to clean the carpets after moving things out of my rented townhome. I could not believe how clean the carpets were. And they were so fast! They weren't rushing, but I can tell they knew what they were doing and were efficient. The pricing was great as well. I didn't have to spend a fortune. I would highly recommend them to anyone looking to have their carpets cleaned...and cleaned right!

The service was great , they did an excellent job, the carpet looks Great ! They were very…read morecourteous and arrived on time. i would definitely use them again .

Such great communication and making sure we satisfied. Dave and his business are great all aroundread more

Great product offering, great pricing and installation was timely and professionally done…read more Carol and Doug Tobin

In short, I would recommend to AVOID using Master Tile & Carpet as they are dishonest and do not…read moreabide to their contracts. The following is a bit abridged since every detail won't fit. We used Master Tile and Carpet (MTC) in October to remove our old floor and replace it with a new tile floor. It was an absolute nightmare from the time we agreed to go with them until the day the job was finished. Some of the things that sold us on going with MTC initially were that Walter (owner) said if we moved our stove he could tile under the stove, he offered an "unconditional lifetime guarantee on his work" if we used tile from them but he also gave the option to use our own tile, they could finish the job before a mid-October deadline we had , and the price was fair and included multiple layers of flooring to remove. After we agreed to use them and put down the 50% deposit we found out every single one of these things would be an issue. When we first contacted Walter we were about 5-6 weeks out from the day we needed the work finished he said it would be no problem and there was plenty of time (many other places said they couldn't get it done in our timeline). A few days later we decided to use MTC and when I called to start the process the owner became unsure if the job could be done. After I gave him the choice of taking the job and finishing on time or I'd take my business elsewhere he all of a sudden became sure it could be done by then but couldn't give me the exact completion date over the phone. He said he would call me the next day (Wednesday) with date. He didn't call Wednesday, so Thursday afternoon (2 business days after we called him initially) we called to ask if he had a date he could finish the job so we could put down a deposit and get things started. He became agitated and told us that he wasn't sure yet, it was our fault we waited so long to get back to him, and that he would call us when he knew. Friday morning he called us with dates the work would be done so we put the deposit down later that day. The first thing my wife noticed on the contract was in bold print at the bottom "ONE YEAR LIMITED LIABILITY ON LABOR" which obviously is not lifetime. Unfortunately at this point we had already agreed to use their tile but had we known that initially we would have bought tile we liked more from Home Depot (and was cheaper) to use instead of paying for his higher priced tile for no added benefit. My wife told his daughter that Walter said it was a lifetime warranty on his work at which point the daughter apologized, said it was only a year, and said that Walter was getting "a bit senile". The contractors came to remove the flooring a week later, I was disappointed the contractors didn't seal off the doorways leading into the kitchen because sawdust ended up in my dining room, living room, and hallway rather than just being contained to the kitchen but other than that there were no other issues with removal. They used a circular saw to remove the flooring and just pried up all the old floor down to the subfloor. The next morning Walter walks up to our door with an updated contract in hand saying we owe him an extra $120 for an extra layer of flooring that was removed the day prior. Our contract said nothing about additional cost to remove layers, it was a flat price to "remove floor to subfloor". When this was pointed out Walter became very rude and started questioning my wife's intelligence. He then accused us of "tricking him" in to tiling under our stove when that area was always included in the square footage he charged us for. At that point realizing he didn't have a case, he shifted again and said that if we weren't going to pay him extra money for the additional layer of flooring removed that he would walk away from the job. He would return our deposit (minus the full cost of the floor removal that included the $120 more) and we could find someone else to finish the job. Basically he strong armed us for an extra $120 because he knew we needed the floor done by that weekend and he was going to be paid the extra $120 for removal anyway. Even the actual install was an issue because the owner didn't give the installer enough tiles to complete the job! We were short 7 tiles to finish the job.Walter actually tried to tell me he might only be able to get 5 tiles and we might need to use a different tile under the stove. I was fed up at that point and told him to finish the job; then an hour later he apparently just happened to get enough tiles to finish the job. When he came to drop off the tiles, he came in to see the job and actually had the audacity to say to me "this came out nice, come here and look at what I did for you here". He did nothing but give us issues and insults. At the end of the day, MTC is no cheaper than anywhere else and the owner seemingly tries to nickle and dime people so save yourself the massive headache and go elsewhere.

From the owner: Carpet Store, Tile Store, Hardwood Store, Carpet Installation, Tile Installation, Hardwood…read moreInstallation

The experience started with visiting the show room. The show room was not overwhelming, and it's a…read morefamily owned business Then the carpet installers were over the top. Professional, very experienced at removing , and installing carpet. The day ended with the one installer vacuumed the entire carpet and cleaned up all the old carpet and padding. Thanks again for a job well done. PRICELESS

Mr Alemar and his crew are top notch, he did my carpets before I sold my house and is the nicest…read morekind of person to do business with.His crew was prompt, on time and helped me with a problem with a hardwood floor another contractor installed. The toughest part is being patient and diligent in getting him to come out and measure, he does it old school with tape measure and graph paper and is really busy. Once you see him pull up and measure a couple of rooms, you will get a great feel for how he does business. His showroom is in a part of town that is a bit rough, so go with a friend during the day, but once you are inside, he has great selection and recommendations. His prices were good and his services were excellent.

I had such a good experience with Lang Carpet. When I asked for a quote or had questions, I got…read moreemail responses very quickly. Everyone I interacted with was professional. The quote I was given was what I wound up paying. I'm pleased I chose to bring my area rug to them; it looks and smells great!

We had a very expensive oriental rug cleaned at Lang based on the recommendation of a friend. They…read moredid an excellent job at a fair price and ready when promised.

I have used Budget Flooring for two home repair projects, and both times, they exceeded by…read moreexpectations. I was able to find quality vinyl flooring and carpet at a reasonable price. The installation teams are highly skilled and pleasant to work with. No mistakes. I would highly recommend them!