Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

What an amazing job by the crew from Creative Floors Inc. They did awesome work installing our…read morefamily room hardwood floor. It matched perfectly with the rest of the hardwoods on the first floor. Not a single mishap. Highly recommend.

I'm building a house in Smyrna, DE, and I've been forced to use this company for flooring. After…read moreresearching their reviews, I noticed they only have a 3-star rating, which is unacceptable. They did the tile work in my shower, and I refused to do the upgrade. Thank God, because they were trying to charge me $3,600 for about $450 worth of material. Once the work was done, they placed all the cuts next to the bullnose tile, which is the wrong way to do tile. They left a 1-inch strip down the inside wall, instead of placing a full tile next to the bullnose and running it into the corner like it should have been done. They would've had nice, clean cuts on the inside corner, but only because they were trying to save time and materials with cheap 6x6 tiles that cost about $0.30 each. Their pricing is insane, and their workmanship is terrible. I strongly recommend anyone considering this company walk away. For better pricing and a higher-quality finish, consider General Floors, which has a 4.6-star review. Do your research before doing business with them.

I have used Budget Flooring for two home repair projects, and both times, they exceeded by…read moreexpectations. I was able to find quality vinyl flooring and carpet at a reasonable price. The installation teams are highly skilled and pleasant to work with. No mistakes. I would highly recommend them!

When installers say you're looking too closely when asking for a fix, it's time to examine…read moreeverything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a few issues (hence the comment that I was looking too closely), but could not address the stairs or seam ripples that began to appear a bit later. After 1 month, I invited Mike - the owner - to come see his company's work. He agreed that not only were repairs needed, but the entire front grand stair case needed to be replaced. Thank goodness -- a good response as I had expected from Mike. After waiting 4 months and some prodding, they finally sent a guy who had over 35 years experience to remove the front stair carpet. His instructions were to return it to the shop so that they could use as a template for new carpet. Even this experienced professional agreed that it couldn't be used as a template because it was cut so bad. He said "all professionals know that old carpet cannot be used as a template - it requires careful measuring". In addition, I told Mike when scheduling this replacement, that I could not agree to having my front stair carpet removed from the house without having replacement carpet on site - especially before a holiday weekend. They never fixed the other issues either. At this point and fed up, I asked Mike to provide the carpet so that I could have it professionally and correctly installed. They agreed and within a couple days delivered 3 rolls of carpet -- unfortunately and -- par for their course -- 2 of the rolls were the wrong carpet and the third was just enough to do the steps but not enough to do both landings. Par for their course! Just so sloppy. We spent another $1,600 with a carpet repair company that specializes in fixing carpet installation issues - hence my knowledge of many issues that I had not realized with the original installation. Hence the results described below. When installing, their lead bragged about all the experience he had in carpet installations. However, here is what my carpet repair expert found: (Lesson learned -- years of experience does not mean they know what they're doing). 1. Used tack strips that were designed for concrete on my wood floors -- will not hold up to the stretching needed for heavy carpet such as mine. 2. Used double tack strips throughout all rooms and door ways -- not necessary and caused lumps and ripples in doorways. 3. Front stairs -- carpet runner was different sizes causing crooked and mis-aligned steps. 4. Staples rather than tack strips on the steps - making many of the staples clearly visible and not evenly holding the carpet. 5. Improper room transitions causing loose carpet and ripples because they never accounted for pile height differences between old and new carpets - leaving a tripping hazard. Transition wedges should have been used beneath the old carpet. 6. Seams where carpet was not properly glued down and beginning to fray. See the pictures below. If you buy from Family Carpet -- find your own installers or be prepared to spend 15% more for others to come back and fix their installation.

I have used this service 3 times now. Very reasonably priced. Friendly, courteous service and job…read morewas completed efficiently and thoroughly. Will definitely continue!

Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

I went with Floor Concepts because they came highly recommended, but unfortunately I did not have a…read moregood experience with them. The flooring itself came in quickly and the install was scheduled. We took a vacation day from work for the installation, only to receive a text from Karly the day before saying they needed to reschedule with no explanation or apology for the late notice. Once the carpet was removed, we were told a subfloor needed to be installed. The subfloor was installed. We rescheduled the install. We specifically scheduled the install for 1:00 PM because we had earlier commitments.  The installers arrived early and immediately complained that they had been "sitting around all morning doing nothing" and asked why we didn't call for them to come sooner. There was a full unopened box and another half open box of flooring left over. While cabinets were going to be installed in part of the area, that information apparently was not relayed to Karly. However, even accounting for the cabinet area, there was clearly still too much flooring left over for such a small space. When I called Floor Concepts to see if we could return the unopen box Karly was extremely rude and insisted she personally measured everything correctly. (even though she missed the kitchen floor being higher than the room we were renovating) Talked to Sean and got nowhere with him. I later went into the store to show them a picture that the installers reused the old transition instead of installing a matching new transition. It looks terrible. Once again, Karly was extremely rude and blamed us, saying we must have installed the wrong thickness of the subfloor. That was not true. The subfloor height matched the powder room floor, which was also being replaced. Karly had personally measured the space and it was obvious even before the carpet was removed -- that the kitchen floor sat higher than the flooring being installed. I called and spoke with Sean and once again got no where with him. He told me there was nothing he could do other than offer to sell me a custom transition piece for another $200-$300. Seriously, for a 2.5' piece of wood? Shouldn't that be included in the price? At that point, I was completely done dealing with Karly's attitude and Sean's unwillingness to help with anything. While the flooring itself looks nice, except for the transition that doesn't match the customer service, communication, scheduling issues, and unwillingness to take responsibility made this a very disappointing experience overall.  I did not feel like a valued customer.  There are plenty of other places to choose from for our next flooring project.

We would highly recommend Casual Carpets for any and all flooring needs. Choosing flooring options…read morecan be a daunting process. Casual Carpets worked with us to clearly outline options and the process. Our pricing was more than fair and was provided up front- no surprises. Despite the affordability, there was no sacrifice in quality. Casual Carpets did an exceptional job with planning and executing installation. We were operating under time constraints, Mike worked with us quickly to ensure a timely and excellent installation. We couldn't be happier.

From the owner: I start out by coming to your project and measuring the floor plan and determining what you are…read morelooking for in a product that best suits your needs. My estimates are free. Then you can visit my showroom (appointment only) or I can bring samples to you. Once you have chosen your flooring, I, along with my associates, will install your flooring. As you can see, the same person is a part of every step of the process. I, Michael Stewart, have owned and run the business for 20 years and have 38 years of experience in the flooring industry. I stand by my product and my work by providing manufacturer warranties on the products and a one year warranty on the installation. When you call or email, you will get the same person from the beginning your journey until the end.

They installed laminate in 3 rooms. Great customer service. Beautiful floors. Great price…read more Installers were professional, neat and kind. Sales people were informat , professional.and personable . I wouldn't go anywhere else. They are terrific!

Carpet appeared lesser value than what I purchased Carpet…read morestretch out of shape I called phone not answered Carpet puffed up on edge Awful