Ordered a Near Mint card, but was sent a damaged card and refused a refund…read more I've been in customer service and management a long time, but I bet even a casual shopper can tell you that's bad business. I'll order elsewhere next time.

From the owner: At Top Cut Comics - Rockford we specialize in tabletop gaming, trading card games, and video games.read more

Gloria runs the shop, she's very customer oriented. You've got question? She's got answers, don't…read morebe afraid to ask her.

Unprofessional business. Won't honor prices listed in store or on any other reputable market…read morepricing database. Will adjust your prices at the register based on current "for sale" listings on eBay. It does not feel like a business run to promote this hobby. Solid selection but probably because of the pricing lol

When Disney Lorcana the first chapter first came out out. They were selling single packs. 3 per…read morecostumer, they said they were selling them for MSRP LOL.. $6.99 each. If you buy 24 ( a booster box) it comes out to a $30 mark up after tax. Not only do these guys think you're stupid, they scalped them and lied to their costumers when in reality these are $5.99 MSRP. I took my business to everything games in buffalo grove where they are honest with their costumers and sell they're products at MSRP and even when Disney Lorcana was still hard to get, they sold UNDER msrp.

One of the gems of belvidere. If you're interested in collectables, dnd, comics, table top games,…read moreor honestly most nerdy interests, stopping by this place is a must. The guys are always friendly, and the new artwork up looks killer, might have to swing back by and pick up one of them.

TLDR: Wonderful customer service, and more than willing to educate and be patient with young (7…read moreyear old) enthusiasts to the Pokemon card hobby. Our 7 year old son is just nuts for Pokemon, but my wife and I know nothing about the cards or the game. We went in to Top Cut with our son and he had his Pokemon binder with him. One of the employees, Caleb, immediately asked us how he could help. He went through our sons entire collection, pointed out some rare cards, and educated us on some of his cards which were fake (super interesting) and some that were valuable. He was very patient with us, and helped our son pick out a few new cards for his collection. I was blown away with Caleb's knowledge of the cards. Caleb is why we will no longer go to gamestop, but to a local shop that is willing to educate us and provide fantastic customer service. We will be back, and we will also be telling others about the incredible experience.

So this is a little crazy to me, a new set got released for weiss a couple days ago and I was…read morelooking for it and low and behold I see two cases of it sitting in the back and was like YES I can get one booster box of it, I ask and he goes and checks to see if he can grab one. He tells me he couldn't sell me one because "somebody called and said to hold them for him" both cases, 48 booster boxes and all this one guys because he called and said hold them for him vs the person who literally just wants one that's already there? How is that fair to the consumer? How's that good business practice? Just really unfair still dumbfounded

First of all, Michaels is NOT closed. Who reports this incorrect information?…read more Second of all, I have found Michaels staff to be very friendly and helpful. I am not a crafter but do make it a point to drop off UPS packages for shipping. They immediately provide receipts for the packages and I have experienced no problems with the packages being secure at their location. The store looks clean and organized. Thank you Michaels!

From the owner: Everything to Create Anything. Our expansive craft assortments include the most popular art…read moresupplies, fabric, canvases, yarn, knitting & crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricuts, craft machines, and more. Party plan with ease, Michaels offers balloon inflation, party decorations, gift packaging, favors, tableware and seasonal occasion decor. All your party supplies in one place. Visit our Machesney Park branch today and unleash your creativity.

This place was fantastic, the selection was incredible and the owner was friendly and fun to talk…read morewith. Definitely will be making more stops in there in the future.

From the owner: Phoenix Diecast was established with the vision of having a place where all collectors can go and…read moregrow. We have new and old diecast ranging from old unpunched blue cards to new releases. Phoenix Diecast is a place to come and hang out and talk diecast. Whether you are looking for wheels for wheels swaps or Diamond Protectors for your most valued Hot Wheels... WE HAVE IT ALL.

Have been shopping at this awesome store for the last several years and I had my first problem ever…read morewith a few missing discs on my purchase of Blue Bloods the complete series. Even though I purchased this over a month ago I called today and Josh put me on hold to check the back and couldn't find the missing discs but he offered me a partial in store credit which really made my day! He went above and beyond with outstanding customer service! I love this store so much and always tell everyone to check out this GEM of a store on State Street in Rockford for great RETRO dvds, vintage toys and tons of cool stuff! Check them out for great merchandise and fantastic customer service! customer for LIFE!

Wow things have certainly changed. There was a time I could walk in here and find some great DVD or…read moreBlu-ray. Nope not anymore. Spent over an hour really searching and it's just dreck. The so called "horror" section is absolutely worthless. It's a shame.

Hobby Lobbys ad said beads were on sale. They rang up full price. Cashier reached out to manager…read moreand manager said there are no signs and beads were not on sale. I eventually walked back with cashier and there were signs everywhere!!! Manager obviously did not look. Long story short i was given the sale price but after wasting 30 minutes listening to them argue they were not on sale.

Great Store always nicely organized and stocked full of nice things for holiday decorating. Best…read morestore in our area for finding hobby, arts and crafts also.

Great customer service. Helped us understand requirements and provided resources if needed. Amazing…read moreselection.

Shitty service, they sold me a rifle and a pistol I spent well over 500 dollars and when I have…read moreproblems with the products they tell me there's nothing they can do and it was something I did that caused the issues, now I have a Glock 45 that doesn't hold green gas in the mag and a ar-15 that the hop up doesn't work don't wants your money here only purchase from a place that has a 30 day warranty from the store, very disappointed and really ruined my first experience with airsoft