Room is nice, didn't get a refill on soap this time, but front desk is helpful & they have board games to check out! Shuttle was a bit more consistent than last time but a little slower during dinner/evening time. It's ok, get your steps in lol! View is gorg and there's a trail directly behind top of hotel to walk in the mornings and see the whole island! read more

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We've stayed here several times over the years because they accommodate pets, but unfortunately the service seems to get worse with each visit. The front desk staff often appeared more focused on their phones than on guests, and we were rarely acknowledged when checking in or requesting assistance. Several of our requests went unaddressed, which made the stay frustrating. Calling doesn't work either, no one picks up the phone. The biggest issue was the lack of management availability. We were initially told the manager would arrive at 7:00 AM and was the only person authorized to make decisions regarding our situation. Later, we were informed that the manager had called out and wouldn't arrive until 11:00 AM. Unfortunately, our tour departed at 9:30 AM, leaving us without any resolution before we had to leave. We continue to choose this property because it is pet-friendly, but the customer service and management experience have become disappointing. At this point, the property would greatly benefit from new management and a stronger focus on guest service. Based on our recent experience, I would not recommend staying here. read more

Catalina Canyon Inn - Sue me - Hotels Near Me - Avalon, California

My boyfriend and I stayed two nights at the Catalina Canyon Inn, and overall it was a great experience. The hotel itself was really nice, and the shuttle service was honestly such an underrated perk--it made getting to and from the hotel so easy without having to walk far. The food at the hotel was also really good, and our room was a great size. The bed was super comfortable, and having both a fridge and microwave was a big plus. There are just two things to keep in mind when booking. First, the room is very echoey--like, very echoey--so just be aware of that for privacy. I kicked my partner out every-time I went to the restroom honestly. Second, there were more bugs in the room than I expected. I understand it's surrounded by nature, but I did find myself dealing with bugs pretty often. Overall, I had an amazing stay and would definitely book again, especially because of how convenient the shuttle was. read more

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When I first arrived to Catalina Canyon Inn, I thought it would be difficult to situate our family of 16. However, when we arrived, Dawn welcomed us graciously. We had 6 rooms all together and she patiently checked us in. It was a very organized process and seamless because of how efficient she was. Also, the room for my parents was not available at the time and Dawn found a way to accommodate them so they would be comfortable. I have never felt more at home at a hotel than the Catalina Canyon Inn. I honestly don't know why they have 2.5 stars because they are great!!! Thanks again, Dawn!!!! read more

My friends and I spent two nights at the Catalina Canyon Inn and loved our experience. We met wonderful friendly staff members such as a guy who works the front desk and snack stand at night, and the wonderful drivers for the free shuttle who were super helpful. The room was very spacious for my friends and I, and the pool was great! Everything was for a great price, especially being on a budget. Although it's a distance away from things, the free shuttle made it easy to get around, even on the hill. read more

Catalina Canyon Inn - Bedroom - Hotels Near Me - Avalon, California

Relaxing and out of the way but close enough to walk to town (or catch the shuttle). This hotel has a nice garden, pool, restaurant, outdoor spaces, so it could be a full destination on its own. But you can also easily get to stores and restaurants. My room was comfortable and had all amenities I needed. There is an adorable kitty named Java that hangs out by the patio and enjoys a lap if you are an old cat lady like me. read more

Catalina Canyon Inn - Java, the house kitty. My favorite staff member! - Hotels Near Me - Avalon, California

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Lindsey is the best person ever!!! We felt so welcome and coming back to the hotel at the end of the night to greet her was the best! Such great service :) read more

I had the most amazing time in Catalina this location was such a cute spot! Ophelia, Jose and Francisco were absolutely amazing!! Thank you for making my experience such a wonderful one! You are all the best! And my birthday weekend was absolutely memorable! read more

Catalina Canyon Inn - Mimosa time for breakfast in their restaurant location - Hotels Near Me - Avalon, California

Lindsey is the GOAT she's the best and helped us so much. We came in very late and there was a creepy man and she helped us feel safe. She also sold us our snacks and was very kind even though she had the late night shift and was probably really tired. She's the best. read more

Staying here was like starring in my own horror movie--"Attack of the Moldy Bathroom." I walked in to find mold so bad I thought it might ask me to pay it rent. I reported it and asked for it to be cleaned. Spoiler alert: no one ever showed up. So I rolled up my sleeves and tried scrubbing it myself. On vacation. In a hotel. Love that for me. But wait, it gets better--there was no shampoo or body wash in the room. I asked for some, and after what felt like a full lunar cycle, they finally brought it... the next day. Luckily I had my own or I'd have just bathed in frustration and sarcasm. This place needs serious help with cleanliness and customer service. If you're thinking of booking a stay, maybe also book a backup tetanus shot and a travel-size cleaning kit. Just in case. read more

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Booked this hotel 2 days before our trip to Catalina, it was about $370 for 2 nights in Feb. I personally think the hotel is nicer than what you'd find elsewhere. I've been to Hotel Atwater and the room is pretty small. Here you have a little nook area where you can sit and eat, a microwave, fridge - which most hotels don't include anymore. There's also a pool which is a plus. The check in ladies were super nice. The only downside was the bed was a little springy, which wasn't too comfy and the shower pressure is kinda slow. But overall pretty nice hotel/room! read more

Catalina Canyon Inn - Hotels Near Me - Avalon, California

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I can not believe how they set their price range of their hotel rooms. I spent almost $300 for ONE night there and the room condition was terrible. Ants and spiders were inside the bathroom. Also they never mentioned that there's a driver will pick up the customers, we walked all the way from the harbor along with our luggage. read more

I stayed here because this was one of the locations for a work conference. I was a bit worried about the negative reviews of dirty sheets, mold and broken furniture, but was pleasantly surprised by how decent my room was. Clean sheets, comfortable king bed, updated furniture and perfectly working shower. The hotel is located at the top of the hill, so they offer free shuttle vans to and from the downtown area and Catalina Express dock. Otherwise, it's a good 12-15 minute hike. There's a pool and small fitness gym. No jacuzzi. There's a restaurant, but it was closed for renovations. Lots of tropical vegetation and chirping birds, giving a vibe like you're somewhere more exotic. One of the staff at the front desk was not the most welcoming when I arrived and she was not helpful when I was looking for the fitness gym. FYI- for anyone looking for it, it's located all the way in the back, past the pool and looks almost like a guest room, but there's a small sign that indicates Fitness Room. Pretty minimal with a treadmill, elliptical, cycle machine and weights. The equipment worked fine though. Overall, I had a positive experience here, but will probably rather stay at one of the cute Airbnb homes next time. read more

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Staff: The front desk staff was very welcoming and kind when they checked us in and we let them know we were celebrating a birthday. Anytime we needed anything they were happy to accommodate. Pool: A bit clouded. Towels were very limited and small (to be fair the loungers are very long and my boyfriend is over 6 ft tall). The towels do not adequately cover the chairs and since they're dark, they get extremely hot in the sun. Be careful. Room: We stayed in the Deluxe King, but there was nothing deluxe about it. You can tell the hotel has been around for a long time as there are chips in the walls at every turn, the shower leaked, and the products offered in the room were cheap. For the price we paid, this hotel fell short. Location: The hotel is located up by the golf club, which is far enough away from downtown that it's quiet, but you do need to hike up and down a hill if you walk into town. Take that into consideration if you want to be "near the action". Restaurant/bar: We only had appetizers at the restaurant, and the chicken wings were okay though the price point for six wings was a bit high. What really put us off is the bartender/server took my boyfriends name off his credit card when paying, googled him, and then showed everyone at the bar pictures of him online and asked for a picture. Extremely unprofessional and we were put off from returning. read more

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I truly debated between 3 and 4 stars. But I think the free shuttle is what really bumped them up to 4 because that was extremely convenient!! This hotel has a FREE shuttle that picks you up from the Catalina Ferry and takes you to the hotel or the downtown area where all the shops and restaurants are. It runs all day until 8:45pm. The hotel itself was cute. They recently renovated it, so the room was nicely decorated and clean. The lady who works at the front desk (day shift during the week) was extremely nice, helpful and accommodating. Now the woman who comes for the night shift (during the week) was rude! Very unprofessional. She would be having personal conversations on her cell phone, had her kids in the back that she was yelling at, and hung up in my face when I called one night inquiring about the shuttle times. The only other negative reviews was their toilet didn't flush, we didn't get housekeeping when requested, and their restaurant on site was closed for renovations. You can check out games to use which was fun, their pool was clean and relaxing, their are snacks and drinks in the lobby you can purchase and they'll hold your luggage for you upon arrival if your room isn't available yet. I would stay here again. Hoping next time, their restaurant is open! read more

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Absolutely do not stay here. The room itself was bad -- dirty shower, ants in the beds -- but the real nightmare was at the pool. My girlfriend and I were staying here for her birthday, and decided to lay out by the pool. Their laundry employee Jose was caught hiding behind a wall, spying on us, then pulled out his phone and started zooming in to record us in our bikinis. When I went to confront him, he ran away like a creep who knew exactly what he was doing. The front desk did nothing. They refused to admit who he was, tried to lie and say it was a guest (even though he was in uniform), and brushed it off because they "have no cameras." I emailed management and never got a single response. The worst part is that Ophelia Casilas, one of the managers, tried to convince me that it wasn't an employee, she said it had to be a guest. How dare she try to 1) pin it on someone else 2) say that when she wasn't even a witness This hotel is unsafe, disgusting, and covers for predatory employees instead of protecting guests. Stay anywhere else. read more

Well I said I'd wait to see how the last couple days went at this Hotel Not great at all... The people were nice enough but unfortunately the hotel itself was terrible. Not clean, restaurant was nothing to write home about. It took forever to just order and get drinks. And there were only 4 people eating at the time.. So it's a no for us... read more

The good- We only book this place because it's pet friendly. The kids loved the bunk beds. Staff is very friendly. The bad- The air conditioner smelled like mildewy socks, and didn't really work. It was freezing right next to it, but didn't cool the rest of the room. Just slept with the window open the second night. 4pm check in is ridiculous. Pool is small and dingy. Everything is slightly dingy and run down. read more

All around excellent. Special shout out to, Angel, for being so great and friendly, and helpful at all times. Also, the food in the onsite restaurant is soooo good. It is hands down the best breakfast we've ever had! read more

Lots of ANTS and really, really thin towels, staff nice. I realize this is an island environment but it was still uncomfortable , especially when I saw them on my pillow. We did not have exposed food in our room and emptied the trash. read more

1st thing, if u have the extra $$ go somewhere else. don't spend ur $$ here. they only clean ur room when you check out. whenever u call to get rid of your old towels, they only bring u clean ones. the staff only speak spanish so getting information if hard, annoying, & incovient. the shuttle man named edwardo was rude and had an attitude when u ask him his eta and can't just answer ur questions. the other ones were nice & friendly which is what i expect when i spend my hard earned $$$. the food place they have connected to the hotel isn't super great & they take forever to give u ur food. If you can go to another hotel pls do. read more

Cute nice hotel. It's your typical 3/4 start hotel. The room was clean, front desk was friendly, all amenities were provide, and they have a pool! They have a nice play area and lounge area. They have a small little restaurant inside the hotel and brunch was delicious. Restaurant staff was also very friendly. They also provide a free shuttle to and from hotel to downtown to the boats. We enjoyed our stay and will stay here again. Only bad thing I can say is that the wall are pretty thin and we could hear our neighbors. read more

Completely Unacceptable Room Conditions, But Great Front Desk Staff! I rarely write reviews, but I feel compelled to share how deeply disappointed and upset I am with my experience at Catalina Canyon Inn. When I first arrived, I was warmly welcomed by Jackie at the front desk, who was absolutely lovely -- professional, friendly, and incredibly helpful. She was the highlight of the experience and made check-in feel smooth and promising. Unfortunately, everything fell apart the moment I entered my room. Just two hours after checking in, I pulled back the blankets and found blood stains and/or some other unknown substance on BOTH beds. I was horrified. This wasn't a small oversight -- this was a complete sanitation failure that made me question how often or how thoroughly the rooms are cleaned. To make matters worse, when I brought this to the hotel's attention, no one apologized. A staff member simply came in, took the blankets, and left. No acknowledgment, no apology, no attempt to make it right. When arriving back to my room again the blankets that had been replaced, were replaced with stained dirty blankets. Finally the front desk lady's solution was to send a different kind of blanket, with color, making stains difficult to identify. This further worsened my fear of how unsanitary this place may be. As if that weren't bad enough, the shower was visibly dirty and rusted, which only added to the overall feeling that cleanliness is not a priority at this property. The front desk lady named Dawn was a horrible experience for me, and very nasty+rude to me as well. I had looked forward to a relaxing stay, but instead I felt uncomfortable, disgusted, and let down. Jackie at the front desk deserves credit for doing her job well, but sadly, the state of the room and the hotel's lack of response to a serious hygiene issue ruined the experience. Which was more upsetting, as it was my first experience/time being on the island. I will not be returning, and I hope management takes this seriously because no guest should have to deal with what I experienced. The front desk totally dismissed me when I was upset about this, telling me to "calm down, that she could not see any stains." I don't care if it is 3 small specs of blood, no one should be sleeping in bodily fluids, and no one should receive this sort of customer service and care when faced with such a thing. read more

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Had a beautiful day here. The place sits up in the hills about a quarter mile outside of town. This place has been upgraded. It was pretty clean. The pool is nice and the prices were ok considering i was stranded on the island like Gilligan because no boat could come and get us because of the rough waves. I wasn't about to pay $650. and $450. a night for the hotels right across the street from each other on the road by the beach. Anyway... with all the beautiful plants at this hotel and relaxing atmosphere... i got a good night sleep. Note: Tell your employee not to be serenading at 4 am in the laundry room. It echoed through the whole place. But... he did get a wide eyed awaking when i went downstairs and screamed "silencio" meaning shut up. He did have headphones on entertaining himself. FYI... you don't know how to sing read more

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I don't know what all these negative reviews are about. This place is what our family calls "Catalina Nice". It has everything you need- a lobby with snacks and drinks to purchase (both N.A. and alcoholic), a restaurant, a pool and a free shuttle to take you into town. The rooms are clean and a huge bonus is, it's quiet from golf cart noise, which you don't usually find in Catalina. The staff were incredibly friendly and the shuttle drivers made our days. The restaurant was great, too, and the prices were beyond fair + they have happy hour! I am not sure how crazy busy it is in the summer months, but this review is from September 2024. read more

spent 3 days at the Canyon Inn. located on Catalina Island. Beautiful grounds, beautiful, colorful chaise lounges all through the property towels were soft and plentiful beautiful beach towels loved the service of a shuttle, taking us into downtown Catalina and picking us up every 15 minutes at a stop. Everyone was helpful friendly we felt so good to be there and I slept great Ellie Bracken read more

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the catalina canyon inn has a remarkable restaurant and bar oh and a shuttle service plus so much more 24 hour lobby to attend you with dawn being the best receptionist on the island she made our first trip to catalina island amazing this place is so unrated and really convenient i am staying @ catalina canyon inn dont forget to say hi to dawn read more

Beautiful location, very accommodating, and the restaurant is a great addition. The staff was very nice, a specific shout out to Jackie, she was LOVELY and went above and beyond in her kindness! We didn't get to thank her before we left and we hope this review gets back to her, you are great! The restaurant is adequately priced, everything on the island is expensive so finding a good meal for under $30 was pretty challenging- their prices were much lower than most of the other places down by the ocean. read more

Our Catalina experience was amazing and we loved everything we did and the island. The only thing that messed it up was this hotel. Easily 1 star review here. Not sorry to do it. Not to be that reviewer but if you look at my other reviews I've literally left only 2 and they have been positive. I'm going out of my way here. 1: told us they would contact us for check-in but never did. She said she could show me the time they sent it but i never got the call. Possible i just didn't get it but along with the other issues, seems like they just didn't call. 2: mold on bathroom 3: no body wash in the shower. When i called to have them bring more up it took them 45 minutes and they gave us bars of hand soap and said they had none left. 4: dirty sheets, blankets, towels AND pillow cases. Called to have them replace them and they gave us a new set of dirty everything. 5: Ophelia, the manager never once apologized for anything and seemed completely apathetic to every situation. 6: Weird things going on there, such as charging 1 dollar for a set of plastic spoon/knife set. 7: ants 8: this one is our fault but it's easily the farthest hotel from things so the location isn't great. See all attached photos/video. Stay somewhere else. read more

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The staff is friendly and helpful. The round trip shuttle service is always available. The grounds well kept. Room clean. Excellent restaurant and bar on property. Food and service outstanding. Portions very generous and not overpriced. read more

Still giving this hotel 5 stars, love the rooms, staff, location, layout, pool, and restaurant. One of the favorite places I've found after traveling in over 30 countries! HOWEVER check in today felt very rude and impersonal, I felt I was checking in to a Hyatt or hilton. NOTHING like what I experienced on my first Stay - friendliness and welcoming vibe. PLEASE get rid of this new front desk person, we won't be coming here again as she ruined it all for us. She was impersonal, rude, and offered no help when I asked for an extra night added to our stay. Such a shame to ruin everything with this mean, angry person. Hire someone else. read more

Reasonably priced here on Catalina island. They are a 15 min walk from the ferry dock. We packed in a backpack so it was easy to walk up the hill. If you have larger luggage, they have a shuttle. There is a restaurant on site with indoor seating, and beautiful outdoor seating areas. Nice size rooms are to be found here and ours was very nice with a balcony overlooking the interior courtyard. We are very happy with the staff and accommodations here. read more

Catalina Canyon Inn - Looking towards downtown - Hotels Near Me - Avalon, California

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Booked our hotel too late so I paid $450-$500 a day. Was it worth $450-$500 a day -- no. They allowed us early check in to accommodate our first vacation activity. But they didn't allow late check out so we had to pay for luggage holding fee at the terminal; I only needed an hour extension. Service was good. Front desk wasn't that friendly but the housecleaning crew members were very nice. They don't clean the room during the stay. I had to ask for towels and refills for our multi day stay. Pool is nice. Place is safe. Shuttle takes you to and from the hotel to downtown or terminal which is a 10 minute walking distance. Best to plan on walking as there are time shuttles were just not available. The resto bar on site has really good food! read more

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The room is OK. The reason I'm giving one star is because we called the hotel and they told us that the shuttle will be there to pick us up. We kept waiting for over 30 minutes. We called a few times and they kept assuring us that they will be there to pick us up, but ultimately they stop picking up the phone. We have a small baby and my husband is not in good health so it was really frustrating to have to walk all the way up to the hotel (slopes included) because nobody was picking up the phone and it was past 9:00 PM. We called the cab, but they weren't responding either. So it was frustrating to have to walk uphill at night time with a baby and a partner who is not in good health due to medical conditions. This is why I'm giving one star because of poor customer service. If you are on notice that your paying customers are waiting to be picked up and you assured them that the shuttle will be there, but you fail to deliver, that's poor customer service. read more

At $200. A night I do have some expectations. Clean sheets and soap being some of them. We got neither. Empty soap, shampoo and conditioner in the shower. And to top that off when we turned down the bed, a big brown stain. So gross When we did receive new sheets the employee just handed them to me as to say " make your own bed " If you are going to Avalon I would recommend staying at another hotel and don't waste your money staying at canyon inn read more

Overall I don't think I would stay here again, especially for $550 a night. The sheets were clean but the sink was clogged and shower smelled really bad. At night we turned on the A/C but it made so much noise along with the rattling from the mini fridge. The walls are also very thin, to the point where we could hear the neighbors snoring. Check in isn't until 4pm and they make you check out really early at 11am. The only good thing I would say is the shuttle transportation service that is constantly on route.The guys running the shuttles were very nice and friendly. read more

Mild and water damage in shower 4th floor. Pool wasn't warm enough in winter and closed down for painting. November read more

This property is an extreme disappointment and severely overpriced. We spent $728 for one night and it was criminal that we paid so much. We stayed in room 301. Upon entering, we had to wipe down the desk and other surfaces because they were dirty with grease layer. The bathroom showed signed of wear with so much deferred maintenance. The linens and towels were stained and like sand paper. The bed was dirty asf. The television didn't work and required maintenance The toilet paper holder literally fell off the wall. The pool was cloudy and the pump was barely running mid day. We have a pool at home and familiar with dynamics. It's clear that the pool is not well maintained. If you pay more than $125 on this place, you are over spending. Wish there's a means for a partial refund. If we could, we would've went to another hotel that gives a damn and tries to present a nice product. read more

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Pros: Property: Beautiful layout, with pool and restaurant on site. Clean and spacious room, w/ king and bunk beds. Cons: Location, location, location: hotel sits about 0.50 mile from the dock and downtown Avalon, on a steep hill. Free shuttle service is provided but the wait times can be long. The walk from the hotel to town isn't so bad as it's all down hill but the walk back up to the hotel can be challenging if walking isn't your thing or if you have small children and/or luggage. The last shuttle supposedly runs at 945pm but on our last night after dinner, we called the hotel at 8pm and was told the driver was gone for the day. Wonderful. Next time we visit Catalina Islands, we'll probably stay at one of the hotels down town, even if it costs a few more bucks, as the distance, uphill climb, & spotty shuttle service was just way too inconvenient. read more

Catalina Canyon Inn - The shuttle downtown pickup spot on Catalina Ave. Expect to wait a bit to get back to the hotel, esp if there are numerous hotel guests - Hotels Near Me - Avalon, California

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Jayson & Linzis checked us in. We didnt have a lot to do before checkin so from 7am to 12pm it was a bit rough before we called over and asked if we could use the pool while we waited for the room. Jayson who was now helping us was pleasant and incredibly helpful. Linzy assisted us with the beach towels next day. Hotel provides shuttle that can carry most people/luggage. Ruben & Steven Segal aka Camillo will help you. They do not operate on a schedule but* as of 10/20/2022 They both got us around town from 7am to 8:45pm last shuttle. The hotel advertises 10:45pm and 9:45pm no, both times we were corrected to 8:45pm. The point of pickup: spot 1# Boating Dock - wait by taxi sign. Also ask around if they spot him so he can assist hotel guests. People are helpful.. spot 2# Nearby drop off closest to lobster trap on 3rd. Spot 3# infront of hotel by bench There is an island shuttle service that drops you off at the bottom of the incline "country club rd." It's a good 5-10 min walk no luggage and is conveniently down the street. In most of these other reviews they must be people not willing to cough up $600/night for beach property and arent avid walkers. If you have a hard time with being physically active or are not a moderate walker/hiker this hotel might not be for you. The hike to the hotel is a commitment. Steep hill no sidewalks & narrow street that golfcarts use. I'd say it was harder with luggage roughly a good 25 min. but! in addition to the free hotel shuttle for about $5 a day you can ride the island shuttle. A tip: get use to hilly walking all over catalina. Catalina is very hilly and not just flat in inland parts of avalon. Hotel: allows you to check your bags for free if you're checking in only. upon check out, they told us no. So Take the free shuttle down to the boating dock and have your luggage stored before 7pm for a $7 fee each luggage piece. Free beach towels: this hotel offer free beach towels to borrow and they were actually really nice towels to me. Thank you!! We took our towels to Descano beach and had a wonderful time. Pool. Yes there's a pool, and no they have not had a working hot tub in several years. Don't bother calling to confirm they haven't updated this for a while. Fitness center. small and their only treadmill is out of order. The cove: Our bartender Elizabeth was very friendly and nice. The room: We were situated in room 126. It was just outside their patio and was not noisy or anything noticeable. The door doesn't close fully. The room itself is mildly dirty, carpet stains, broken torn furniture, filthy shower. I actually injured myself on this trip and ask the hospital nearby to clean my wound since I didn't trust this bathroom. We unfortunately didn't get to use the spatub. Considerate of the drought and injury. It was nice to pleasantly walk out and around inclined from 126 and the hotel itself is off a hillside lots of steps. their patio lighting is whimsical and one morning we witnessed an island deer outside of our hotel room door. Perfect weather all 2 days. Very relaxing and enjoyable. read more