We both enjoyed our stay at the Bellanca. Our reservation was for three nights and four days and they performed maintenance efficiently. They offer perks for paying guests: free bicycles and private sun deck for hotel lodgers. It's located to the left of the desk front but, feel free to inquire information from the clerk or hostess on shift read more

I loved this hotel so much! The staff were super friendly and helpful. It's super close to everything and has a beautiful balcony for a beach view! I also loved that they have free bikes for a little cruise around the town :) read more

Bellanca Hotel - Balcony view - Hotels Near Me - Avalon, California

Hotel staff is rude. They charged extra to check in 30 minutes early even though the room was clean dna empty and waiting. for close to $1000 per night, the bathrooms are old and dingy -- like from the 70s. The internet sucks and the front desk is useless. They sent text messages to ask about our stay and when I replied, they ignored me. Customer service not good. read more

Bellanca Hotel - Old bathroom - Hotels Near Me - Avalon, California

Overpriced. Rude front desk. The room that has an ocean view has old bathrooms. You have to pay to check in an hour early even though the room was ready and waiting. read more

Bellanca Hotel - Old bathroom for almost $1000 - Hotels Near Me - Avalon, California

My husband and I stayed here on June 16-19, 2025. We came to the Bellanca a few years ago in Winter and loved it, loved our room, loved the hotel. We wanted the same experience and the same room. We got a Studio Suite room in the back of the hotel in the upper private area. The last time we stayed here, our room seemed bigger, and I was a bit disappointed about how small the room seemed compared to last time, but we ended up really enjoying our stay. The room was clean, although housekeeping did not clean our room the first time we asked the front desk. Before our third and final night, we went up to the front desk and told them we were extremely upset our room was not clean the day before when we had asked them to clean it so they promptly came up and cleaned our room. The linens were clean, white, and fresh and the robe was nice though short. The towels were comfy and clean and they gave us more towels when our room wasn't clean the second night we stayed after we asked them. The outside the patio was amazing. We had a gorgeous view of the city behind us and the ocean in front of us. We loved to sit outside in the comfy chairs and just soak up the view and drink coffee/tea that was provided for us with a Kuerig machine. We had plenty of free water bottles and ice and kept asking for more and more because we drink like fish and they gave it to us all for free. The room had a couch and a little table, but the table was too short for my husband to use his laptop. He said he would have liked a bigger table, but we made do with what we had. Also, there were no nightstands in the room and the closet space was very, very small, just a small wooden box in the room with only enough space to hang our jackets. There were no real drawers to place our clothes in so we left them in the luggage the entire time. The bathroom was made of beautiful Italian marble with a large bathtub that we filled to the top with warm water for our nightly bath soaks. The only thing we didn't like about the bathroom was that the toilet was right next to the wall, giving us little room to sit and do our business and the sink had no area around it to place our bathroom essentials except for a really, really small glass area above the sink to place our toothbrushes. We took really long naps while we were there with the air conditioner on full blast and really loved our bed. It was sooooo comfortable. Also, our room had a refrigerator where we placed food we bought from the market and left over food from the restaurant. We are definitely coming back again to the Bellanca hotel for a simlar Studio Suite room, hopefully next time, a bigger one light last time, but even though there were things we didn't like about this room, we may request the same room again because the view outside looking towards the ocean was amazing. Oh, and the hotel gave us two free drink vouchers worth $15 each for mixed drinks at the Naughty Fox which we used and enjoyed. read more

No ocean view... But, we'll adjust. Hotel centrally located and walking distance to just about everything. read more

Bellanca Hotel - King Bed - Hotels Near Me - Avalon, California

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Love the location and the view from Balcony area was extremely noisy like apartment living paper thin walls could hear neighbors fighting all night. Asked for late check out and as given attitude about it. The staff at naughty fox really nice and professional. Front check in staff nice except for one girl they all made me and husband feel welcomed. The cleaning staff did an excellent job and keep all super cleaning really polite. Will continue to stay as pavilion and metropole from now on. Good views thou read more

Bellanca Hotel - Hotels Near Me - Avalon, California

Absolutely loved my 3-night stay here! The location, customer service, and amenities were all fantastic. The location was perfect, close to everything, but on the opposite side of the ferry and just past the pedestrian promenade so that it wasn't too loud and crowded out front. There was a beach right across from the hotel, and it was definitely the least crowded of the beaches on a daily basis. The hotel had a great rooftop/sun deck that looked out to the water. It had plenty of chairs and tables, and was the perfect spot to enjoy a meal or wind down for the day. Two of the mornings there we brought breakfast up to eat while enjoying the view. Some of the chairs were pretty weathered and worn, but they had pillows so they were still comfortable. Other standout amenities were the bikes and the beach chairs, both of which we available at no extra cost. Bikes were a little weathered and not all of the seats moved on them, but they were so fun to ride around town and a quick and easy way to get the the beach club. After we checked out, we had a while before our ferry and they still let us use the chairs to enjoy the beach across the street while we passed the time. We had a king room. It felt spacious and the bed was comfortable. The room had a microwave and mini fridge, both of which came in handy. The walls were a little thin so you could hear your neighbors muffled conversations, but that was the only complaint I had about the hotel, and even that wasn't so bad that it kept me up. Would absolutely stay here again when visiting Catalina Island! read more

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This hotel is one of the best locations on Avalon bay. It's right across the beach and very close to island spa, beach club and casino. We don't usually stay at hotels in Avalon cause our family has a condo here. This time we decided to just stay overnight for fun. This is a cute little boutique hotel with enough amenities. I appreciated the 24 hour front desk. Our room was fairly spacious but this is Avalon so rooms are relatively smaller in general. The naughty fox on site restaurant and bar is where we frequent whenever we are in town. The rooftop deck is great to hang out when the sun is out. They also have bikes for hotel guests to use. Think about this hotel as a cozy place to relax and enjoy. Overall our stay was pleasant enough, staffs were friendly and helpful. I think it's a great choice of hotel stay in Avalon for visitors! read more

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So we got there early and asked if we could leave our luggage. The receptionist (Sandra) wasn't very friendly but we were able to leave it no issues. We asked if they had early check in she said she would call us if any rooms opened up and that check-in was at 3:00. At 2:30 actually I think it was 2:40 we went back again asking if any rooms were open she just said no, and just looked at us. anyways every hotel I've been to they look on the computer and look to see if any rooms have opened up, I don't believe she wanted to be bothered by it. The two or three times I spoke with her I felt like I was bothering her. Room was okay kind of small and the sliding door was kind of difficult to open. I definitely feel there's better options on the island especially with the customer service. I will say everyone else we spoke with there was nice and friendly... read more

Best location in Avalon on Catalina Island! Right before the Casino! You get the best walk of everything on your way to this hotel. The best part of the beach is accessible at your destination. read more

Bellanca Hotel - This is Bellanca in the village. Located closest to the Casino. - Hotels Near Me - Avalon, California

The appearance is what "may" have been a former apartment building turned into a trendy beachside boutique hotel. You can borrow beach cruiser bicycles or chairs for the beach. They will even transport your luggage to the boat dock locker room (manned by staff) for your voyage home. This way you can enjoy the town on your final day without toting your luggage around. Our room had a bar counter/vanity combo which was useful for setting up beers, coffee or the 2nd person getting ready simultaneously with the person in the bathroom. The room is small but the floor space for laying out our luggage worked well without us tripping over it. Pillows are the flatter type, so I had to roll it up for extra support. The bed is likely "medium-firm" and comfortable. They have a small indoor bar downstairs in the lobby. They also have a sizeable upper-level observation/lounge deck that is great for people watching, gazing at the harbor and drinking the beverage of your choosing. STAFF are polite, helpful and good at their jobs. read more

We stayed at Bellanca Hotel in March to celebrate my husband's birthday. While the hotel has a fun and modern vibe, it wasn't exactly what was described on the booking page--I wish I had known a few things beforehand. For starters, the main front door to the room was a sliding glass door, which didn't provide much privacy or sound insulation. You could hear everything, including people in neighboring rooms snoring, which made it hard to get a restful night's sleep. For a rate of over $350 per night, I expected a bit more comfort and peace. To top it off the last day our room was without power for few hours due to a tripping breaker The staff was very polite and helpful, though at times it felt like there were so many around that it felt like you were being watched. On a positive note, the hotel was exceptionally clean, which I truly appreciated. Next time, I'll likely try a different hotel on the island to compare the experience. read more

Very clean, updated property. Small but tastefully decorated rooms. Very nice staff. The location is perfect! Nice sun deck to relax in. Free bicycle use to explore the island. The Sly Fox restaurant is located in the lobby. Full bar and very good lunch menu. Only down side was the room A/C is super loud. Not the most comfortable beds either. The island has gone through a huge updating in the last 15 years. Restaurants, stores, museums etc. have been gentrified. Catalina has so much to offer. read more

Location was great right across the street from the beach, staff was super friendly but the hotel itself had a weird set up. I had a room on the first floor and you walk into a courtyard type area reminded me of the show Melrose Place and the you enter your room through a glass sliding patio door. Good thing they did have black out curtains but you can hear everything. Walls and ceilings paper thin. Room smelt a little musty but was clean for the most part. Bed was somewhat comfy, there was a refrigerator and microwave although I didn't use either one. I didn't see an elevator and the hotel had at least 3 floors but maybe I just missed it. They do have a cool rooftop patio seating area which was a great place to lounge. read more

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Great location, staff were okay, you pay a lot of money for this place but check in isn't until 3pm. Be prepared to be around noise, it wasn't a complete deal breaker for me but for someone who's look for more peace, look somewhere else. read more

The room & bathroom are smaller than we are used to, but it is very clean. The hotel has a roof top patio with great seafront view to sit back and relax. The personnel were all very friendly and helpful. The air conditioner is very loud but necessary. At night we opened the windows and got a great ocean breeze. read more

Great stay, amazing view, great customer service. They have free bikes that you can sign out for the day, both days my wife and I used the bikes to get around and was a huge plus to our vacation weekend. read more

Worth every penny. Staying here is a bit on the higher side $$$-$$$$ but worth it. The room (deluxe cabana king), roomy and very modern. Loved the location. The beach was right in front of the hotel and our room was right behind the front desk down a private hallway. Don't be fooled about it being behind the front desk...it was quiet & no traffic of people. Our patio was so nice to sit out in and enjoy the harbor view. We did go up to the deck (upstairs, open to all guests) and enjoyed having our brunch or lunch while soaking up the view. We did try out the restaurant, naughty fox, for brunch. I had the bagel breakfast sandwich & my hubby had the French toast. Very yummy. The staff were very accommodating. There's a coffeemaker (keurig) in the room, a fridge, microwave and other amenities. You can go to the front desk and ask for water bottles, coffee pods, tea bags, towels etc and it's provided no problem. Really did enjoy the greetings "welcome back, good morning, have a nice evening" from the staff. Overall, highly recommend this hotel for its convenience, location (everything within a 5 min walk) and hospitality. Will definitely stay here again with my family. Thank you Bellanca Hotel for a relaxing and memorable stay. read more

Bellanca Hotel - View from top deck of hotel - Hotels Near Me - Avalon, California

It was clean, they have free bikes you can rent and the upstairs deck is nice. However, there's only like 8 chairs where you can sit right by the glass to see the view. The rooms were very tiny, which I guess is usual for beach real estate. However, if you are getting off the ferry, just know that this is one of the last hotel so you have to go past all the stores and cobblestone little areas just to reach this hotel. And if you get there during a time or there's a cruise or it's afternoon time everyone's out and about so it can get really crowded. read more

Everything was amazing! First time in Catalina island. Staff was wonderful! Very helpful and great customer service. The location was perfect! The suite was beautiful with ocean view. King size bed, living room with pull out bed, tub and shower. They also had bikes and beach chairs you can use at no charge. Just make sure you take care and bring it back how it was. It was worth the money! Nothing negative here. Definitely recommend the ocean view suite for best experience!!! read more

1 word, Amazing. Shoutout out Emeli. She and the rest of the staff where hospitable, friendly and attentive. My room was quaint and relaxing. Small but cozy. It's modern and up to date. Also, shoutout to James my bartender. Great guy and informative. Great selection! I will be back soon. I found a new home here. Love Catalina!!! read more

We stayed in the luxury ocean view suite, truly an amazing room. The view of the beach and bay were perfect. The small patio area was great to take in the sun and views. You can feel the breeze once you open the big window and folding door. Also the staff helped me to surprise my husband with champagne and strawberries for our anniversary which made it extra special. read more

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Such a beautiful hotel with friendly and kind staff! Sandra welcomed us and brought us up a bottle of champagne chilled with ice to celebrate my birthday weekend. The room was clean. The bed was so comfortable, and the views were amazing. I can't say enough about the rooftop area you can sit up there bring your own alcohol and watch the sunset. As we left, we stopped by the naughty fox and had brunch and it was absolutely delicious and the staff was so friendly. I believe Julian was our server and he's lived on the island his whole life so he told us a few stories and we loved it! Can't wait to come back! read more

Bellanca Hotel - View from our room! - Hotels Near Me - Avalon, California

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This hotel underwent a complete renovation (partially still under construction as of 10/10/20) and is only 2 months old. It was previously known as Portofino Hotel. I love how it's located a few steps away from the water and right down center to all the restaurants and shops. There's an exclusive sun deck that's perfect to catch the sunset all while bringing your food to enjoy at the comfort of your own time. The hotel offers complimentary bike rentals for 4 hours long. You can ask for more time if there's no wait list but definitely would have to return the bike by the 4-hour mark and check in with the front for extension. As for rooms, it was rather on the smaller side. While I did enjoy the newly bright white and clean appeal, it felt crowded. However, this is the perfect size if you're planning to spend more time outside rather than indoors. While breakfast is typically complimentary, we were unable to utilize this accommodation due to construction. Fortunately, they do have a revamped kitchen next door called "The Naughty Fox" which serves breakfast, lunch and dinner. Overall, I enjoyed my stay here, despite it being slightly small. It's convenient access to shops, eateries and the water outweighed it all. read more

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STAFF LIES, NO ELEVATOR FOR BAGS, AIR CONDITIONER IS BROKEN Enjoyed our first three days in a cheaper room near the back of the hotel so we decided to extend and were told we could move rooms but would have to pay $200 more to have a bigger room as a all else was unavailable. We agreed and on the appointed day, packed all of our belongings and were told the front room with the wraparound balcony would be ours so I was happy to wait till three and not have access to a room all day since we would have the view and chairs enough for my parents to come sit outside. We were asked later if we still wanted to wait since there was a maintenance issue in the room and I said yes we wanted that room. We took a bus tour at 3 that had been booked the day before and as we drove past the hotel I saw a bunch of people on the balcony of our supposed room. I texted the hotel in a panic and found out that our room had been given away with no warning. They lied and said they had been mistaken and there was a reservation for that room but I asked why they had asked if we were willing to wait through a maintenance issue. They put us in a crappy room with a very tiny balcony and BROKEN air conditioning. The room is hot as hell and the unit has been screeching all evening and leaking air. This place sucks and the staff lies. I way overpaid for why we got. The sink in the bathroom has no hot water at all, the tap doesn't work at all from the hit faucet. I haven't slept at all so in here I was hoping to wash my face. Room also needs black out curtains. It's bright as day in this room at 7:25 am. read more

Bellanca Hotel - How bright this hot room was at 7:30 am - Hotels Near Me - Avalon, California

Bellanca O how I love thee.... This Hotel is Amazing, as for all the negative reviews you might want to Stay in the Ocean front Studio Suite yes its expensive 600.00 a Night but worth it the Ocean View is beautiful especially at Night, Our window opened all the way which was a plus, Staff was Nice and friendly especially the guy that works the Bar a Super cool guy, The Naughty Fox is the Best Breakfast I've had in a while everything was Cooked perfect and it was Hot.... We were on a Mother daughter Trip and we loved this Hotel and we will be returning next year and Staying in the same room. read more

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We decided to stay the night in Catalina Island for our Anniversary and chose Bellanca Hotel for its reasonable price and excellent location. We arrived around 9am, and though we couldn't check in until 3pm, they let us drop our luggage off while we explored the island. The property is clean and well designed. I actually wish we were staying one more night so I could take advantage of the roof top relaxation area and complimentary bikes they offer. The rooms are small but clean and cozy. The bed is very comfortable, I'm actually lying in the bed as I write my review, lol. The staff was friendly and accommodating. I appreciate that they left us a Happy Anniversary gift and card. We haven't eaten at their restaurant but one of the other guests said they have some of the best food on the island. All in all, I really like this hotel. We are having a wonderful experience. I highly recommend this property. Shout out to Sheila! She helped us every step of the way. Her customer service was outstanding! read more

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Had a horrible experience speaking to the manager Sandra on June 17, 2025, at around 1:05pm. The hotel forgot to refund my reservation, despite cancelling it two weeks ago. I was not upset by this. I called a week ago to inquire about my refund and I was told a manger would call me back because they couldn't find my revervation. They did not. I was not upset by this. However, when I asked to be given email confirmation of my refund and Then, Sandra told me that I was angry and argued with me about sending the confirmation. This? Girl...Sandra, I made a yelp account just for you, baby. Have the day you deserve. read more

This hotel was wonderful. I would 10/10 stay here again. We got the ocean view studio suite to celebrate our engagement and it could not have been better! They even had a bottle of champagne and glasses with a hand written letter to congratulate us! The front desk staff is very friendly and remember their guests. You should definitely book this place. read more

Bellanca Hotel - Hotels Near Me - Avalon, California

We stayed here for my boyfriend's birthday weekend get away, the girls Sandra and Betsy were amazing, so helpful and sweet, they had champagne and dessert available when we walked in the room. It was clean and had the best view. I would recommend you stay here if it's your fist time in Catalina, it's is close to everything. The service was the best!! read more

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I stayed here for one night and I'm glad it was only one night. Pros: Staff was nice, got free bike rentals, beach chairs and towels, there's a rooftop and small restaurant in the hotel and it was a good spot right by the water and on the main street. Cons: Rooms were a bit small, no elevators, very thin walls, there were loud, drunk and inconsiderate guests that partied til 3 am while the 24 hour onsite staff did not say anything at all about the noise. We did not get any sleep at all that one night. I would not stay here again. read more

Location!!!!!! Really pretty, but super quirky hotel with an interior courtyard and lots of levels. No elevator that I could see, so only book this hotel if you can hoof it upstairs. One room was ready early, so we were able to stash luggage and get exploring. Rate was high dilute to summer season, but amenities were nice. Water, beach towels, bikes and luggage transport back to the ferry all included. Overall, this place was worth the $$$$ because it was a short walk from the arriving ferry, right on the main drag and right in front of the water. Did I mention the rooftop space read more

Bellanca Hotel - Exterior - Hotels Near Me - Avalon, California

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We were excited to visit Catalina after many years to celebrate a birthday: PROs: Very convenient location, walking distance from the ferry with a shared outdoor rooftop with views of the water, bikes available to borrow CONS: As many mentioned, it definitely has a motel vs. hotel feel, the rooms are TINY, we found that many of the room features we just cheaply done (no closet, but there are coat hooks - but everytime we took our coats off the hook - the entire hook would come off), there are scratches and scuffs throughout the room (feels unattended to), the walls are paper thin - the people in the room next door were on the phone and we could hear every word - we also found it odd that with so much vacancy (you can tell which rooms are occupied) that they chose to place guests next to each other with the noise issues. The clock & phones were unplugged for some reason so had to move furniture to plug things in). For nearly $300/night for weekdays (Wed-Fri) in the off season (Oct), it felt VERY overpriced. The benefit of the location did not offset the other issues unfortunately. read more

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Stayed here on my birthday and it was a pleasant stay! The hotel had complimentary bikes for rent which I made use of. They were only available to be rented up until 7pm in mid May, so I'm not sure if they push that time further as the sun sets later in June, but it would have been nice to have them just a tad longer. The room itself was recently renovated. The room I stayed in was pretty small, but very comfortable and homey. It could have used a tad more storage space, but overall felt clean and the bed was extremely comfortable. I saw they had some other rooms with fireplaces and those looked really nice! I wouldn't hesitate to stay here again, the staff were all really nice and you can't beat the location on Catalina Island! There is an upstairs terrace that beautifully overlooks the water, perfect to enjoy a drink and the seabreeze. read more

Exceptional hotel & customer service hospitality. The front desk girl, Jessica, was the sweetest & so accommodating. This was our first time visiting Catalina Island for my birthday. Upon arrival, they left me a birthday card & fresh macaroons in our room! Such a kind touch. Bellanca was the most perfect hotel & location. The rooftop deck is like no other on the island with an ocean view. It's great to enjoy breakfast with a view or unwind with a drink at sunset. The hotel offers free bike & beach chair rentals. This was a plus! My boyfriend & I enjoyed taking the bikes on a little ocean side ride to Descanso Beach Club. We also enjoyed using the beach chairs at the beach across the street. Not to mention, our room didn't come with a refrigerator but when we asked Jessica, they brought us a refrigerator & a microwave to our room the next morning! This was awesome. The hotel is walking distance to everything. There is a restaurant & bar downstairs at the hotel named The Naughty Fox. Our food & drinks were amazing. My boyfriend said it was the best burger he had in a long time. I got the blackened shrimp bowl & it was divine. Also, there is a restaurant next door named M Restaurant that we also recommend! It was delicious as well. In the morning we took a short walk to the cutest little alley way Metropole Market Place where we found Catalina Coffee & Co. They have great coffee, breakfast bagels & pastries! Overall it was a great 3 night trip! Catalina is a beautiful little island. We will be returning & we will be staying at the Bellanca Hotel every time! Thank you Bellanca! read more

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Visited Catalina island recently. We Booked our stay for the weekend here, The hotel had a nice cozy feel to it, The rooms were clean and nice as well. However, There was no Iron in the room and no full length mirror, which is unheard of. Also the sliding barn door used as the bathroom door is no bueno. Privacy is essential! On the flip side the staff was amazing! Everyone greeted us with a smile and was full of recommendations for things to do and places to eat. They have a bar/restaurant next to the check in area which was great since our room was not yet ready. We enjoyed cocktails and conversation with the Sam the bartender and the manager! They were both super nice. The food that came out of the kitchen looked amazing, I tried the grilled jumbo shrimp with coconut rice bowl. This is a must have, a complete flavor explosion! The shrimp were cooked to perfection and seasoned just right. if the kitchen was open on Monday I would have reordered it again! 4 cocktails later our room was ready and to my surprise the hotel placed a birthday card with fresh macaroons which were delicious in my room, Its the little things that mean so much!! :-) Thanks Bellanca hotel for making our stay even better on the island. We will definitely stay here on our next visit and recommend others to do the same. The roof top top deck is pretty epic also. read more

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We loved our room! We had the king size bed and it was very comfortable. The room was right next to the entrance to the restaurant and surprisingly it was quiet inside the room. We were able to drop off our luggage with Avalon blue line baggage as complementary service which was great. We will come back! read more

This was my first time going to Catalina. Often times when you go to a new place, finding accommodations is hard, not knowing anything about where you're going, so I took a chance on this place. Although I feel like it was too expensive for what we got, we were very happy staying here and very comfortable. Catalina is very expensive overall in the summer months, so we expected this. The downtown area of Catalina is only about five blocks long, so no matter where you stay. You're going to be a 5 to 10 minute walk from anything and everything. Hotel Bellanca is right across the street from the beach, right before the arch over the walkway towards the casino. The room was cute and the bed was incredibly comfortable! My only complaint is that there's absolutely zero soundproofing. You will hear your neighbors flushing, their toilets, you will hear kids stomping up and down the stairs, you will hear all of the voices outside your room... But the good news is that they have a firm quiet hours policy from 10 PM to 10 AM which Overall people seemed to respect. The rooftop deck closes at 10 PM for this reason. Nevertheless, I would recommend a room on the fourth or fifth floor and as far away from the stairs as possible. By the way, the rooftop deck is a wonderful place to hang out and relax during the daytime or nighttime. They have free beach cruisers, which are fun to ride around on to explore. They have some basic beach, chairs and towels that you can take across the street to the beach. We had no problem getting either thing. When you arrive, they give you a complementary drink ticket. The bartenders were not particularly friendly and that was offputting and did not make me want to return to the bar with so many bars elsewhere in the area, so I didn't. I worked as a bartender for many years, so if a bartender's vibe is offputting to me, that says a lot. But the restaurant was great! We had breakfast there every morning. I highly recommend the crabcake eggs Benedict. Some of the best crabcakes I've had in my life! I was really impressed with the food at the naughty fox. The first day our server was great. The second day it was just mediocre. I wish I would've gotten the name of the woman who was our server on our first day, but she's an excellent server and very attentive.. Overall, a very comfortable stay, a great location, and helpful staff. I don't think I would ever spend this much money on a hotel in Catalina again, but I would definitely stay here on the off-season. read more

We stayed here 3 nights and had 2 rooms. We never received room service. We had to request clean towels each night and take out our trash each day. The "free water" was never replenished. The booking photos looked nice and clean but those weren't the rooms we had. Our rooms were old, smelled musty and lacked adequate linens and comfort. The sofa beds were unusable. The walls were super thin and you get woke up in the morning by the multitude of tourist golf carts and tour jeeps that use Marilla Ave to get up the hill to Chimes Tower and the Conservation property. There are no elevators and no one to help you get your luggage, so upon arriving and leaving we had to lug our luggage up/down a bunch of stairs. We were also told we had to stop by the front desk when we left to tell them we left or they would charge us for a late checkout. I've never had to personally check out under threat of a late charge. Perhaps if they were attending to the rooms on a daily basis they'd be able to confirm departure themselves. The guests in the room next door also didn't observe the no smoking sign, making the balcony seating unusable at times. I have a feeling most guests aren't repeat visitors to the Island as it seems "one and done" place to visit, and the customer service reflects this. The only thing going for this hotel was its location to restaurants and the ferry. read more