Staff- 5 stars Social Hour - 5 stars…read moreLocation - 10 stars Flo Water - 10 stars Overall we had a great stay at the pavilion. I liked walking to Catalina brewhouse for morning coffee. Discounts for booking excursions were really nice. We enjoyed the towels for the beach. The rooms were a little small but they were comfortable. The staff were great, concierge type vibe. Consider adding- Robes and a bidet in the bathroom! That would be amazing.

Have been coming here since the 70's. Actually worked at the St Catherine Hotel as a 13- 16 year…read moreold, so I'm quite immersed in the Avalon vibe. Had numerous stays at the Inn at Mt Ada and Pavillion over the last decades, but have found that the location of The Pavillion was it's big plus. The main issue over the last twenty years, is the Catalina Island Company taking the Avalon charm out and replacing it int a cash cow. Late in 2024, The Pavillion shut down for an overhaul, didn't reopen until April 1st of 2026. We were anxious to check out the improvements, but we're sadly disappointed. They DID upgrade the rooms to a certain extent, but increased the room charge to $100.00 + per night. They previously had a great breakfast included, along with an evening wine hour. The "breakfast" is now rolls, coffee, juice and cereal. The evening wine is restricted to one glass, closely monitored. They have a wine machine if u choose to pay an additional charge. From the increase in rates to the minimal extras, the hotel has definitely gone down hill. It's a small town with limited hotels in good locations, so you have to be content for getting price gouged for less services or go to the inner part of town and loose the waterfront charm. By the way, their reconstruction crew did a terrible job. The front door and sliders didn't work well. The sliders didn't lock, out of alignment and the entry door needed two hands to try forcing entry. Look forward to their response.

Nice, clean room in the back. Just the basics. Bed was too soft for us, I slept on the floor and my…read morehusband slept on the small twin bed. It's a great location and if you are in the back it's super quiet. We would love to stay again however just worried about the bed. Great customer service however be aware if you arrive early they do not have luggage storage. They suggest a place at the dock which luckily we didn't have to use since our room was ready. They have a community refrigerator that we used. Bed and no luggage storage is why I gave them a 4.

Convenient and comfortable. Super cozy and clean. Right on the beach front with nice vista view of…read morethe water front a f little town of Avalon. Very comfy bed and nice clean bathroom with clean shower and nice hot water. Our room has a dining area with sink and nice sitting in front of windows to see all the passersby and sun rise. and it has a nice comfy living room with sofa TV and a desk. Bedroom area by entrance door has TV. And every room has ceiling fan and AC that kept us cool at night. Will come back again. Nice key lock entrance for privacy against intruders. Catalina Island draws a lot of tourists and sometimes drunken partying type of tourists which we do not like. The keypad entrance is a good idea to keep those drunken tourists out. Room also has a mini fridge and coffee maker. We like the privacy, simple classic modern decor, no frills, no special concierge services, and super clean. Just what we needed for a private and quiet and clean place to stay.

First, we would love to give a huge shout out to Venessa at the front desk. Family and I, arrived…read moreon the island and we had 4 night reservation for another hotel. Long story short, after first one night we had to leave! I showed up at Venessa's desk telling her the story and in no time (hotel close to fully booked-summer break!), She found us a 2 queen room, got us an early complimentary check in (we've stayed at Metropole numberous time), but offered us a champagne in the room. What a hospitality! We did not expect this type of compation and problem solving, a true representative of Hotel Metropole. Now the pros: Location is amazing, navigation around the hotel or around it is perfect, close to everything, especially the breakfast shop on presmises and of course customer service. The room was exceptionally clean, I saw the service ladies actually mopping the floors after vacancy of other rooms. cons: second floor rooms overlooking the courtyard, get loud because of the shops. If you want to sleep in passed 9am, it's not happening. For some reason, shop people like to roll their garbage out either 6am or 11pm...at least when we stayed there which was June 9-12, 2026.

My daughter and I stayed at this hotel for two nights in September, and we really enjoyed our stay…read more The room was located on the fourth floor facing the courtyard and had a view of the water and a small balcony. We didn't hear any noise from the courtyard. The location is great with easy walking access to all of Avalon's attractions, shops, restaurants, and the boat dock for the ferry. The room was large with a comfortable bed, mini-refrigerator, and table. The dressing area was outside the bathroom and spacious. The provided breakfast consisted of parties, bread, jams, cereals, and oatmeal, as well as coffee and tea. It was sufficient for us. Staff were friendly and accommodating. Our room rate was higher than we usually spend, but we were celebrating my daughter's birthday, so we splurged. They provided a bottle of champagne to wish her happy birthday.

I chose this hotel, because the last time my husband and I went to Catalina, I stayed at another…read morehotel and was not completely satisfied with everything that hotel offered. So, I walked around town by myself and explored all the hotels. I walked into this hotel and was invited to view the rooms by the owner. The minute I saw the rooms, I was in love. I booked this hotel and the Avalon Suite half a year ago. The moment my husband and I got off the boat and walked over to the hotel, the staff was amazing. An attendant saw me going up the stairs with my luggage and ran down to get my heavy luggage and carry it up the stairs for me. Check in was easy breezy. Our room was ready within minutes and we got to go into it at 11am. The Avalon suite was the room all the way down the hall on the left hand side. I believe we are one of the few rooms with an extra large jetted bathtub, the main reason why we chose this particular room at this hotel. I made sure to take photos of all the rooms the minute I walked in so I could write this review complete with photographs of the way we found it. The living room had a fireplace and a tv above the fireplace, a comfortable couch and a sofa. We had two small tables in the room. The room had excellent heating and air conditioning which we controlled at the touch of a button. We of course had a separate bathroom with jetted tub, two sinks, and a nice and large counter top. In the living room, we had another sink with a small refrigerator and two complimentary bottles of water. We had a safe next to the refrigerator which we did not use. The bathroom had a separate small room with just the toilet which we loved because after using the toilet and making a stink, we could turn on the light/ventilator which worked really well at clearing out the smell and close the door. The bedroom was a bit cramped, especially at the foot of the bed in front of the fireplace, but we had a large living room that made up for it. The bed itself was very comfortable and firm, the linens were clean. However, I got really cold on the first night I was there and had to request extra blankets which they promptly brought us. Also, the extra large pillows on the bed were extremely uncomfortable, forcing us to throw it to the side in the middle of the night. I think it's just there for decorative purposes. We found two extra regular pillows in the closet which we made good use of. The room had a small closet with plentiful hangers. There were dresser drawers we made good use of. There were two lamps, one by each side of the bed on top of a dresser with drawers. I loved the space on top of the dresser for me to place my medication and phone and watch chargers. There were plentiful chargers, USB and C type. Although the chargers on my husband's side of the bed wasn't working and I had to charge all of the electronic devices on my side. One thing about the jacuzzi tub. The wall next to it is really thick and we both had a really hard time getting into and out of it. We were both afraid of falling down and had to climb up slowing, stand on top of the little wall area, and climb into the tub and vice versa each time we used it. Other than that, I have no complaints about this hotel. The rooms are only made every third day we stay and we can tell them when is most convenient for them to do that for us. Everything else we need is brought to us by texting them. The hotel had warm Otis Spunkmeyer cookies each evening, though we only ate it one evening because we were out the other evenings. A member of the staff told me to call him so he could place the cookies in our room while we were gone, but I forgot to call each time. Someone came in our room and placed Ghirardelli chocolates with a cold bottle of water for each of us each evening we missed the cookies. Someone even came in one time and made our bed for us which was really sweet. The staff were all so wonderful and warm, making us feel right at home. And when we got tired, we sat in the chairs at the front of the hotel overlooking the beach below while sipping complementary coffee, tea, and lemon infused cold water. We thoroughly enjoyed our stay and highly recommend this hotel to anyone thinking of staying here.

This hotel deserves 10 stars. The front desk staff were helpful and friendly. When you walk in…read moreyour in this peaceful beautiful space. Our room was fantastic with a the most comfy king bed, coffee maker, refrigerator. tv and a very clean shower. They left us milk and cookies at night and they had coffee and tea out in the morning. The fish tank is beautiful in the lobby. My favorite part was sitting in the lobby watching all the people below. The hotels location is right in the middle of everything which made it easy to come and go. If we ever end up in Catalina again we will stay here! Room 104 (I think) the first room to your right was just perfect!

This was my first stay at Snug Harbor. I visit Catalina/Avalon annually and of course had seen the…read moreInn right on the corner of Crescent and Sumner above Leo's Drug Store, but it was not until my stay last year at nearby Hotel Vista Del Mar that my interest in Snug was piqued. Last year, Vista and Snug were under the same ownership, which is no longer the case. Snug now has closer affiliation with Hotel Aurora a bit up the hill. Snug is a cozy and charming 6-room inn. There is staff on duty during the day; welcome in-room wine and snacks are provided as well as daily continental breakfast. There is no staff on the premises at night, although someone is on-call. My stay was lovely and somewhat surreal. I visited during the February rains which caused the cancellation of all Catalina Express boats on 2 days during my Avalon visit. This forced guests here for the long Valentines/Presidents Day weekend to leave early or relocate. I ended up being the sole guest for my 2-night visit! And with minimal visitors on the island, evenings were also pretty quiet, despite being right above the main drag (Crescent). Snug does provide earplugs and eye masks if needed. I moved up my arrival date due to the weather and Snug was able to accommodate me, even offering the same room, which was the Santa Catalina room, the inn's "crown jewel" situated on the corner with two large bay windows, one facing Avalon Bay with Casino, Bay and pier views, the other with a built-in window seat facing Sumner and the hills above. All rooms have a fireplace and deep soaking jetted tub. The rooms are not particularly large but are full of charm, coziness and warmth. No robes or slippers, but there were 2 clock/music/alarm machines. Complimentary reusable water bottles are provided; there's a water/ice machine in the hall. The welcome snacks offered were olives, pretzels and high-end nuts (i.e., no peanuts). The continental breakfast was quite ample and includes a small loaf of warm banana bread, yogurt, fresh berries, granola, milk, juice and coffee or tea. You fill out an order slip as to what you want exactly and what time you want it delivered. There are 6 delivery times for the 6 rooms, which of course was not an issue for my stay. There is a common room with a sofa, fireplace and machine for coffee and tea. There is a closet for luggage storage, a public restroom and umbrellas. The front door is open 8-5, key access is needed in the off-hours. Shout-outs to the great staff I met--Jackie, Destiny and especially Johnny at the front desk and housekeeper/breakfast preparer Alicia. Overall a fabulous stay. I usually split my time on the island between Mt Ada and a property "downtown". Snug Harbor has moved to the top of my downtown list!

We stayed here with a group of friends over the Christmas break, and they really took care of us…read more They bring breakfast in the morning, and the welcome platter is such a thoughtful touch. We loved hanging out in the common area, and the hot beverage bar was especially welcome in December. We usually avoid hotels because they tend to feel generic, but this place is the opposite -- a true boutique experience with only six rooms. The location is perfect, close to diving spots and great food, and the attention to detail is exceptional.

Room is nice, didn't get a refill on soap this time, but front desk is helpful & they have board…read moregames to check out! Shuttle was a bit more consistent than last time but a little slower during dinner/evening time. It's ok, get your steps in lol! View is gorg and there's a trail directly behind top of hotel to walk in the mornings and see the whole island!

We've stayed here several times over the years because they accommodate pets, but unfortunately the…read moreservice seems to get worse with each visit. The front desk staff often appeared more focused on their phones than on guests, and we were rarely acknowledged when checking in or requesting assistance. Several of our requests went unaddressed, which made the stay frustrating. Calling doesn't work either, no one picks up the phone. The biggest issue was the lack of management availability. We were initially told the manager would arrive at 7:00 AM and was the only person authorized to make decisions regarding our situation. Later, we were informed that the manager had called out and wouldn't arrive until 11:00 AM. Unfortunately, our tour departed at 9:30 AM, leaving us without any resolution before we had to leave. We continue to choose this property because it is pet-friendly, but the customer service and management experience have become disappointing. At this point, the property would greatly benefit from new management and a stronger focus on guest service. Based on our recent experience, I would not recommend staying here.

We really loved staying at the Atwater. The lobby is…read moreabsolutely stunning, great space if you have to meet your group, because there's plenty of places to sit. They offer water, both regular and cucumber. They also have a great luggage holding service so if you needs to check out before your boat leaves, you can have them hold your bags or if you arrive before check in. The rooms are very nice and feel very clean! The bed was big and comfortable, what I didn't like was have no chair in the room, I like to be able to sit not on my bed, but the bed, king size, was so big, there's no room for a chair. The sink is also separate from the toilet and shower, which has benefits, like I can get ready while my husband showers, but it made the bathroom feel very empty, also there were no counters in the bathroom area, so you couldn't set down tampons or your phone or clothes anywhere in the room except on the closed toilet lid, which isn't my favorite thing to do. May finding a small side table or something to put here would be really helpful. In general it is beautiful and very comfortable. I will definitely be back!

Room 230. Avalon King A very well maintained older hotel. I…read morehighly recommend staying here. The rooms are very clean and tastefully decorated As a couple we travel a lot domestically and internationally. The staff at this hotel are probably the most efficient and gracious I have come across in all our travels. We had a problem with our booking and they bent over backwards to solve the issue. The problem had nothing to do with them it was an error on our end. Oliver D and Lily could not have been more helpful and efficient in assisting us. The room was extremely nice. The only suggestion I would make is in regard to the small window that is by the door connecting to the other room. The window is right by a street light. There needs to be a black out blind on that as the light shines through the shut blind The bed was extremely comfortable. The shower had wonderfully hot water with great pressure. The hair dryer was fabulous as it had power and dried the hair quickly. Often hairdryers in hotels are so lacking in power I often wonder if it is worth the effort. This one was brillant All in all a wonderful place to stay

Hands down the best first experience of Catalina & Jeanie made it all that much better! She was…read moreable to accommodate us to & from the boat as we arrive with a warm welcome. She did above and beyond to make sure I had the best time in Catalina by recommending us spots to visit! This was a surprise birthday that my partner had arranged for me & Jeanie was the superhero in kindly obliging to my partner's kinds request of going above & beyond in decorating the air bnb before our arrival which made it extra special!!! Highly recommend staying here because it is close to the beach and walking distance to the Vons, restaurants, & bars. The air bnb itself was very clean, had plenty of shower towels as well as beach towels. Also was equipped with AC!

My dad, my sister, and I have been staying at Jeanie's place every summer for almost 5 years now!…read moreIt's such a comfortable apartment that's a quick walk away from the beach. She is so accommodating too! We get new beach towels every morning, a freshly made bed, and a ride to and from the ferry! My family absolutely adores staying at her units. We've never stayed with anybody else in Avalon!! We'll be back next summer :))

I'm a bit of a Mt Ada regular; this was my 6th stay and, due to the rainy/windy weather, the most…read moresurreal. I stayed just after the long Valentines/Presidents Day weekend. All boats to and from Catalina Island were cancelled on 2 days of my visit, forcing other guests to change their travel plans. I ended up being the sole guest for all 3 nights of my stay here! With some whispers of Mt Ada being haunted (but not as many as Banning House Lodge in Two Harbors), I was a bit concerned, but fortunately had no paranormal experiences. To briefly review Mt Ada's history, it was once the Catalina home of William Wrigley Jr. and family, of chewing gum and Chicago Cubs fame. He was instrumental in putting Catalina "on the map", and his descendants still own the Catalina Island Company, which runs Mt Ada, Hotel Atwater, Pavilion Hotel and Banning House Lodge, as well as other businesses. All my stays at Mt Ada have been with the Company, although it was previously run as a private B&B. Mt Ada still runs as a B&B, as opposed to a hotel. It's a pricey stay but has many many perks that justify the expense. These include transportation to and from the boat or helicopter terminals, use of a golf cart throughout your stay, daily made-to-order breakfast and lunch, pre-breakfast continental breakfast, afternoon wine/cheese/charcuterie, 24-hour butler's pantry with snacks like gelato, chips, cookies and popcorn plus alcoholic and non-alcoholic drinks, discounts on Island Company tours and activities. Currently there are about 4 main people interacting with guests at Mt Ada, plus "behind the scenes" kitchen and housekeeping staff. My past reviews have mentioned a stay here is more like a visit to a home, as opposed to a hotel. There will be times when you may not see any staff (especially at night). But Pierre, Liz, Tim and Yoli (Yollie?) work their hardest to accommodate guest needs--they are the chauffeurs, front desk, waiters, luggage handlers, concierges, etc. I applaud them all. One of Mt Ada's pluses is its location on the hill (Mt Ada) above Avalon Bay, even above the main Bay viewpoint that all the rental golfcarts stop at (traffic jams are common here). It's quite peaceful, although in busy times the noise from "downtown" does carry uphill. Mt Ada has 6 rooms. The room I booked was the Grand Suite, Mr. Wrigley's former bedroom. It's the largest room, with a separate living and bedroom, a bathroom with a separate shower and tub, and a large terrace above the first floor terrace. It has a fireplace, as do 3 other rooms, and a raised bed that requires stairs to access, as does one other room. The living room has an antique "radio" that is seen in photos with Mr. Wrigley. There are radio stations hand-written on it; I was appalled to see "graffiti" defacing this historic relic. The terrace is fabulous, but alas the weather prohibited much use; I feared the high winds would blow the cushions on the chaise lounges over the railing. Even the dining tables on the first floor terrace were stored; in more temperate weather it's the loveliest place to enjoy breakfast or lunch. The breakfast and lunch menus have some new items and some old faves. Once again a fabulous and peaceful stay. Thanks again to all the staff. With the Pavilion Hotel reopening soon, Mt Ada may be the next property to undergo renovations. I hope it does not lose its charm or homey character.

This is our third time staying here at the Inn at Mount Ada! It just keeps getting better and…read morebetter! The rooms are beautiful! We stayed in Room # 2. The Queen's Aviary (Mrs. Wrigley's room!). It has a separate sitting room with two huge comfortable chairs and ottomans and an amazing view of Avalon, walk in closet, nice sized bathroom and a large bedroom (both with amazing Avalon views too!) Pierre, Tim, Liz and staff are welcoming and provide great services to make sure your stay is comfortable. The breakfasts and lunches are top notch meals: tasty, fresh, and nice presentations. Happy hour is wonderful with cheese, meats and variety of crackers, wines, beers and champagne. We can't wait to visit again SOON!

Excellent view. Slept well. Very quiet location. Friendly owner. Would stay here again. Close to…read moreshops and restaurants. Use the same stairs as Avalon hotel.

Lovely stay at this hotel. Definitely outdated and need upgrades, but we knew this going in. If you…read morebring your own towels, you'll save $10/night. View was beautiful. Lots of storage in room and bathroom. Shower was tiny. Easy walking distance to Avalon. They were able to store our luggage after check out so we didn't have to lug it around town waiting for our boat. There's no AC, but there was a fan and a good breeze with windows open. TV has basic cable. Overall, would stay here again. Great deal for Avalon!!! Lots of stairs to get to the hotel as well, so keep that in mind.