We had a wonderful stay at the Pavilion Hotel on Catalina Island, and one of the highlights was the…read moreexceptional customer service we received from Matthew. From the moment we arrived, he was warm, welcoming, and genuinely eager to make sure our stay was perfect. Matthew went above and beyond to help with every question and request, always with a friendly smile and a positive attitude. It's rare to find someone who takes such pride in providing outstanding hospitality, and his kindness and professionalism truly made our visit even more enjoy enjoyable. The Pavilion Hotel is fortunate to have someone like Matthew on their team. He made us feel like valued guests rather than just visitors. Thank you, Matthew, for making our Catalina getaway so memorable. We look forward to returning! DJ

Due to its location and the fact that it was a new hotel, we opted to go to the Pavilion Hotel for…read morea few days that included a weekend for my birthday getaway! Quaint hotel in a central part of Avalon. Close to the docks. Lovely service, especially from Staci. She was so sweet and made sure we were happy with everything. They have a cocktail hour every day from 4:30 to 5:30 PM and complementary breakfast every morning. The cocktail hour includes one complementary wine of your choice, plus cheese, crackers and dried fruit. It was a nice set up and it was relaxing to sit around the outdoor patio area. The breakfast constitutes of hard-boiled eggs, various danish - for some reason the croissant did not taste good on any day-it was so sour which I couldn't understand why-they also had your plate yogurt and prepackaged oatmeal to accompany, coffee, and tea. On our final day, we skipped the complementary breakfast as it became too monotonous. Maybe having a variety every day would be more appealing to guests, but I know that takes a lot more effort and work. The hotel, which was recently remodeled completely, is central and in perfect area. It was nice to walk out and look right at the ocean. The daily maid service is very quick and efficient. Overall, it was a really nice stay. Weekend prices are considerably higher than weekdays so if it doesn't matter to you, go on a weekday where it's quieter and less expensive.

We paid approx $2000 for two nights, this hotel was not worth even half that. The room was okay…read more They refuse to hold your bags before or after check in/check out. The worst part came when we wanted coffee in the morning, they advertise the rooms having a Keurig and K cups... nobody is going to want to use that when the water compartment is full of mold. Don't recommend staying here.

Back to Edgewater again for another vacation in the tiny tiny town of Avalon. We booked the…read morestandard room with queen size bed. We always love the entrance: private door entrance walking up the stairway to the hotel. Hotel is on second floor. In this vintage and quaint 1930s building with no elevator. In fact many buildings on Catalina Island have no elevators. So be prepared to take the stairs. We always enjoyed staying here as it is small, modest, quiet, clean, and convenient. It has very comfortable bed with TV, ceiling fan, AC, and clean bathroom and towels. Simple and low key amenities for book lovers, introverts, and quiet ones. No loud party and drunken customers. No romantic thrill seekers- if you look for romance- please go to Dubai or Vegas or other hotels - as this one is perfect for us. Staff are always friendly. Management is always cordial and responsive. Summer is high season: high end hotels at Avalon range from $400 and up. We booked for about $260 -$300 a night as listed in Expedia. Downstairs are stores and restaurants. There is a coffee shop very close by plus other spots for breakfast. We would get coffee from local cafes in the morning, brisk walk, get some fresh air. Great way to start the day within walking distance to the beach, pier... Very relaxing air and place to be.

First, we would love to give a huge shout out to Venessa at the front desk. Family and I, arrived…read moreon the island and we had 4 night reservation for another hotel. Long story short, after first one night we had to leave! I showed up at Venessa's desk telling her the story and in no time (hotel close to fully booked-summer break!), She found us a 2 queen room, got us an early complimentary check in (we've stayed at Metropole numberous time), but offered us a champagne in the room. What a hospitality! We did not expect this type of compation and problem solving, a true representative of Hotel Metropole. Now the pros: Location is amazing, navigation around the hotel or around it is perfect, close to everything, especially the breakfast shop on presmises and of course customer service. The room was exceptionally clean, I saw the service ladies actually mopping the floors after vacancy of other rooms. cons: second floor rooms overlooking the courtyard, get loud because of the shops. If you want to sleep in passed 9am, it's not happening. For some reason, shop people like to roll their garbage out either 6am or 11pm...at least when we stayed there which was June 9-12, 2026.

The service was impeccable at the front desk, room service and helpful hands with our luggage…read more Beautiful rooms. Clean and well kept. The atmosphere with the adjacent courtyard was calming, clean and had enough seating to have our breakfast that was provided by the hotel staff. Great vibe. Service requested was met with quick responses. Will absolutely visit again.

I chose this hotel, because the last time my husband and I went to Catalina, I stayed at another…read morehotel and was not completely satisfied with everything that hotel offered. So, I walked around town by myself and explored all the hotels. I walked into this hotel and was invited to view the rooms by the owner. The minute I saw the rooms, I was in love. I booked this hotel and the Avalon Suite half a year ago. The moment my husband and I got off the boat and walked over to the hotel, the staff was amazing. An attendant saw me going up the stairs with my luggage and ran down to get my heavy luggage and carry it up the stairs for me. Check in was easy breezy. Our room was ready within minutes and we got to go into it at 11am. The Avalon suite was the room all the way down the hall on the left hand side. I believe we are one of the few rooms with an extra large jetted bathtub, the main reason why we chose this particular room at this hotel. I made sure to take photos of all the rooms the minute I walked in so I could write this review complete with photographs of the way we found it. The living room had a fireplace and a tv above the fireplace, a comfortable couch and a sofa. We had two small tables in the room. The room had excellent heating and air conditioning which we controlled at the touch of a button. We of course had a separate bathroom with jetted tub, two sinks, and a nice and large counter top. In the living room, we had another sink with a small refrigerator and two complimentary bottles of water. We had a safe next to the refrigerator which we did not use. The bathroom had a separate small room with just the toilet which we loved because after using the toilet and making a stink, we could turn on the light/ventilator which worked really well at clearing out the smell and close the door. The bedroom was a bit cramped, especially at the foot of the bed in front of the fireplace, but we had a large living room that made up for it. The bed itself was very comfortable and firm, the linens were clean. However, I got really cold on the first night I was there and had to request extra blankets which they promptly brought us. Also, the extra large pillows on the bed were extremely uncomfortable, forcing us to throw it to the side in the middle of the night. I think it's just there for decorative purposes. We found two extra regular pillows in the closet which we made good use of. The room had a small closet with plentiful hangers. There were dresser drawers we made good use of. There were two lamps, one by each side of the bed on top of a dresser with drawers. I loved the space on top of the dresser for me to place my medication and phone and watch chargers. There were plentiful chargers, USB and C type. Although the chargers on my husband's side of the bed wasn't working and I had to charge all of the electronic devices on my side. One thing about the jacuzzi tub. The wall next to it is really thick and we both had a really hard time getting into and out of it. We were both afraid of falling down and had to climb up slowing, stand on top of the little wall area, and climb into the tub and vice versa each time we used it. Other than that, I have no complaints about this hotel. The rooms are only made every third day we stay and we can tell them when is most convenient for them to do that for us. Everything else we need is brought to us by texting them. The hotel had warm Otis Spunkmeyer cookies each evening, though we only ate it one evening because we were out the other evenings. A member of the staff told me to call him so he could place the cookies in our room while we were gone, but I forgot to call each time. Someone came in our room and placed Ghirardelli chocolates with a cold bottle of water for each of us each evening we missed the cookies. Someone even came in one time and made our bed for us which was really sweet. The staff were all so wonderful and warm, making us feel right at home. And when we got tired, we sat in the chairs at the front of the hotel overlooking the beach below while sipping complementary coffee, tea, and lemon infused cold water. We thoroughly enjoyed our stay and highly recommend this hotel to anyone thinking of staying here.

The hotel was significantly overpriced for what was provided. There were virtually no meaningful…read moreamenities, no food service, no mini bar, and the overall experience felt far below what I expected for the nightly rate. These limitations were not clearly disclosed when I booked. Most concerning, however, was the noise. There were guests partying late into the night, making it nearly impossible for my family to sleep. A restful night's sleep is one of the most basic expectations of any hotel stay, and unfortunately that was not possible. Prior to my arrival, I attempted to cancel my reservation, but my request was denied. Had I known the property's limited amenities and the excessive noise conditions, I would not have proceeded with the reservation. Overall, I feel the accommodations and experience did not justify the premium price I was charged. I respectfully requested that management review my stay and offer an appropriate refund or partial credit as a gesture of good customer service. However nothing was done to resolve this. Don't go here

This was my first stay at Snug Harbor. I visit Catalina/Avalon annually and of course had seen the…read moreInn right on the corner of Crescent and Sumner above Leo's Drug Store, but it was not until my stay last year at nearby Hotel Vista Del Mar that my interest in Snug was piqued. Last year, Vista and Snug were under the same ownership, which is no longer the case. Snug now has closer affiliation with Hotel Aurora a bit up the hill. Snug is a cozy and charming 6-room inn. There is staff on duty during the day; welcome in-room wine and snacks are provided as well as daily continental breakfast. There is no staff on the premises at night, although someone is on-call. My stay was lovely and somewhat surreal. I visited during the February rains which caused the cancellation of all Catalina Express boats on 2 days during my Avalon visit. This forced guests here for the long Valentines/Presidents Day weekend to leave early or relocate. I ended up being the sole guest for my 2-night visit! And with minimal visitors on the island, evenings were also pretty quiet, despite being right above the main drag (Crescent). Snug does provide earplugs and eye masks if needed. I moved up my arrival date due to the weather and Snug was able to accommodate me, even offering the same room, which was the Santa Catalina room, the inn's "crown jewel" situated on the corner with two large bay windows, one facing Avalon Bay with Casino, Bay and pier views, the other with a built-in window seat facing Sumner and the hills above. All rooms have a fireplace and deep soaking jetted tub. The rooms are not particularly large but are full of charm, coziness and warmth. No robes or slippers, but there were 2 clock/music/alarm machines. Complimentary reusable water bottles are provided; there's a water/ice machine in the hall. The welcome snacks offered were olives, pretzels and high-end nuts (i.e., no peanuts). The continental breakfast was quite ample and includes a small loaf of warm banana bread, yogurt, fresh berries, granola, milk, juice and coffee or tea. You fill out an order slip as to what you want exactly and what time you want it delivered. There are 6 delivery times for the 6 rooms, which of course was not an issue for my stay. There is a common room with a sofa, fireplace and machine for coffee and tea. There is a closet for luggage storage, a public restroom and umbrellas. The front door is open 8-5, key access is needed in the off-hours. Shout-outs to the great staff I met--Jackie, Destiny and especially Johnny at the front desk and housekeeper/breakfast preparer Alicia. Overall a fabulous stay. I usually split my time on the island between Mt Ada and a property "downtown". Snug Harbor has moved to the top of my downtown list!

I am in awe of how misleading the description of this inn is. Especially the San Nicolas room!…read moreFrom the website re: the inn: "From the moment you arrive, the pace of the mainland slips away, replaced by sea air, harbor light and the quiet thrill of being somewhere truly special." What we experienced from the MOMENT we arrived - absolute CHAOS. We were greeted with a horrible rotten egg stench as soon as we opened the door, steep stairs with no one elevator (yes that's on their q&a but just another annoyance), violence and screaming in the streets after dark until 3 am, bass from surrounding bars shaking the building until 2 am, overpowering chemical smell in rooms, single pane glass that sounds like people on the street are in the room with you, gaslighting owners and managers (Melissa - not Jackie), unreliable communication, absolute ripoff for what you have to put up with. Melissa ultimately minimized my concerns by saying "nobody else complained". Okay, and? People have different tolerance levels, different health issues, even if it was someone's first time at the snug harbor inn maybe it wasn't their first time to the island. Maybe they didn't care. Maybe they didn't have the energy to complain. That shouldn't invalidate my experience and the lack of transparency. Can you honestly say you laid the framework for guests to make an informed decision? Did you provide transparency around potential barriers guests may experience during your busy season? No. This went beyond just a fun foam party during the daytime hours, there were literal violent fights and screaming in the streets BOTH nights until 3-4 AM. See videos below from Saturday night around 1:30 AM. I do acknowledge they can't control this behavior but they can and SHOULD add transparency for folks who are expecting a soft experience based on their own misleading advertising. The unprofessional manager, Melissa, also loves to blame-shift. She told us we could press 0 or call a number provided if we experienced issues again on the second night. I called 2-3 times throughout the night and it rang endlessly. By this point I was exhausted and didn't even think to get the physical number from the end of the hall and just assumed they weren't answering. When Melissa told me she never received a call the next day I was shocked but instead of being apologetic she said "if it was me, I would have walked down the hallway and got the number". I'm so sorry, in hindsight, if I wasn't running off of 4 hours of sleep collectively over 48 hours I would have gotten dressed at 3 am and gone to the end of the hall after pressing 0 didn't "work". Not sure how I was supposed to discern between it not "working" vs someone not answering. Funny how pressing 0 during business hours worked just fine. Either way, what a ridiculous process to shoulder the burden of breaking up riff raff to the guest and then blameshift when the thing you said would work didn't... While I would love a full refund, I firmly believe we are entitled to at least one night of a refund because of the misleading description on the website and we couldn't make a truly informed decision. I was told they would consider updating the website in the future but that benefits my husband and I in no way. The right thing to do is provide a refund for tainting our visit to Catalina with 0 reprieve from street violence and drunken debauchery.

Overall, this was a nice hotel, although it was a little farther from my original hotel than I…read moreexpected. The property was pleasant, but there was no ocean view, so keep that in mind if that's something you're specifically looking for. The staff was generally very friendly, and I appreciated that the hotel offers complimentary shuttles to and from the city area. Just be aware that the shuttles stop running at 10:45 PM, so plan accordingly. Unfortunately, we had a disappointing experience on our last day. I called the front desk to ask about a late check-out, and I was told the most they could offer was an additional 30 minutes, which I agreed to. Despite this, housekeeping entered our room on two separate occasions before 11:00 AM while my spouse and I were still sleeping. When I called the front desk to complain, I was told they had us marked as already checked out, even though I had specifically called and spoken with the front desk about the later check-out. Aside from that incident, our stay was nice, but the housekeeping situation was frustrating and should have been handled better, especially after we had already communicated our check-out time with the front desk.

We stayed here for a friend's bachelorette at Catalina Island and it was wonderful. The place is…read morewell decorated, clean and the staff are friendly and happy to help. The rooms were very comfortable with fresh sheets and towels provided on the daily. This hotel is also one of the few places with a pool on the island and it is well kept. There's also several spots to lounge at and there's an area for table tennis, cornhole and a tetris stacker! They have a nice shuttle that takes you to the downtown area and it comes by very frequently.

Called and spoke to Bay in concierge's services. My daughter in law has a nursing orientation to…read moreattend the morning they port for their cruise. I asked the question if she arrived to cafe as paying customer is it pretty quiet for her to complete her orientation. Bay assured us it's usually pretty quiet and proceeded to give very helpful inside to an alternate solution. Bay not only answered the question but understood what we were directly needing and helped guide us to the public library next door. Bay then also stated it was further from cruise port and to not be late, for my daughter in law to take a taxi to their location and walk back to where her reservations where at Descanso Beach Club to join their group after she finished! Customer service review 5/5!!!! Thank you for listening, understanding, and providing above and beyond info to solve a small problem!

My first time on Catalina Island was truly beautiful. The island was filled with charming…read morehole-in-the-wall restaurants, retail shops, and boutiques. The hotel we stayed at was nice, but it did have some drawbacks. There was only one elevator, so we had to rely on the steep stairs to get in and around the building. We booked a Classic King room, which was cute but quite limited in space. At 180 square feet, my husband and I had to be cautious about giving each other enough room to move around. To make matters worse, when we checked in, the linens on the bed had bloodstains, which was really off-putting. I had to call the front desk to request clean sheets, and it was a hassle for both of us, especially since we were exhausted. The housekeeping staff arrived close to 9 PM, and it took them some time to replace all the linens with clean ones. The room amenities were also limited. We had a mini fridge, a flat-screen TV, a hair dryer, and a small vanity chair, along with two complimentary splits of Prosecco on the first day, which my husband enjoyed. However, the last night raised concerns about the hotel's safety and security. Someone played a prank on us by knocking on our door but not answering. We called the front desk twice to report the incident, but security was unavailable to check the CCTV footage. My husband and I felt unsafe because we had no idea who was knocking. Brian, the front desk staff member on duty, was prompt in keeping us updated on his communication with security and the hotel manager. David, the hotel manager, later reached out to my husband, recognized the incident, and invited us to try their sister property, The Pavilion. In the end, our stay was pleasant overall. The seafood, drinks, and the Avalon vacation experience were very enjoyable.

Hands down the best first experience of Catalina & Jeanie made it all that much better! She was…read moreable to accommodate us to & from the boat as we arrive with a warm welcome. She did above and beyond to make sure I had the best time in Catalina by recommending us spots to visit! This was a surprise birthday that my partner had arranged for me & Jeanie was the superhero in kindly obliging to my partner's kinds request of going above & beyond in decorating the air bnb before our arrival which made it extra special!!! Highly recommend staying here because it is close to the beach and walking distance to the Vons, restaurants, & bars. The air bnb itself was very clean, had plenty of shower towels as well as beach towels. Also was equipped with AC!

My dad, my sister, and I have been staying at Jeanie's place every summer for almost 5 years now!…read moreIt's such a comfortable apartment that's a quick walk away from the beach. She is so accommodating too! We get new beach towels every morning, a freshly made bed, and a ride to and from the ferry! My family absolutely adores staying at her units. We've never stayed with anybody else in Avalon!! We'll be back next summer :))

This is our third time staying here at the Inn at Mount Ada! It just keeps getting better and…read morebetter! The rooms are beautiful! We stayed in Room # 2. The Queen's Aviary (Mrs. Wrigley's room!). It has a separate sitting room with two huge comfortable chairs and ottomans and an amazing view of Avalon, walk in closet, nice sized bathroom and a large bedroom (both with amazing Avalon views too!) Pierre, Tim, Liz and staff are welcoming and provide great services to make sure your stay is comfortable. The breakfasts and lunches are top notch meals: tasty, fresh, and nice presentations. Happy hour is wonderful with cheese, meats and variety of crackers, wines, beers and champagne. We can't wait to visit again SOON!

I'm a bit of a Mt Ada regular; this was my 6th stay and, due to the rainy/windy weather, the most…read moresurreal. I stayed just after the long Valentines/Presidents Day weekend. All boats to and from Catalina Island were cancelled on 2 days of my visit, forcing other guests to change their travel plans. I ended up being the sole guest for all 3 nights of my stay here! With some whispers of Mt Ada being haunted (but not as many as Banning House Lodge in Two Harbors), I was a bit concerned, but fortunately had no paranormal experiences. To briefly review Mt Ada's history, it was once the Catalina home of William Wrigley Jr. and family, of chewing gum and Chicago Cubs fame. He was instrumental in putting Catalina "on the map", and his descendants still own the Catalina Island Company, which runs Mt Ada, Hotel Atwater, Pavilion Hotel and Banning House Lodge, as well as other businesses. All my stays at Mt Ada have been with the Company, although it was previously run as a private B&B. Mt Ada still runs as a B&B, as opposed to a hotel. It's a pricey stay but has many many perks that justify the expense. These include transportation to and from the boat or helicopter terminals, use of a golf cart throughout your stay, daily made-to-order breakfast and lunch, pre-breakfast continental breakfast, afternoon wine/cheese/charcuterie, 24-hour butler's pantry with snacks like gelato, chips, cookies and popcorn plus alcoholic and non-alcoholic drinks, discounts on Island Company tours and activities. Currently there are about 4 main people interacting with guests at Mt Ada, plus "behind the scenes" kitchen and housekeeping staff. My past reviews have mentioned a stay here is more like a visit to a home, as opposed to a hotel. There will be times when you may not see any staff (especially at night). But Pierre, Liz, Tim and Yoli (Yollie?) work their hardest to accommodate guest needs--they are the chauffeurs, front desk, waiters, luggage handlers, concierges, etc. I applaud them all. One of Mt Ada's pluses is its location on the hill (Mt Ada) above Avalon Bay, even above the main Bay viewpoint that all the rental golfcarts stop at (traffic jams are common here). It's quite peaceful, although in busy times the noise from "downtown" does carry uphill. Mt Ada has 6 rooms. The room I booked was the Grand Suite, Mr. Wrigley's former bedroom. It's the largest room, with a separate living and bedroom, a bathroom with a separate shower and tub, and a large terrace above the first floor terrace. It has a fireplace, as do 3 other rooms, and a raised bed that requires stairs to access, as does one other room. The living room has an antique "radio" that is seen in photos with Mr. Wrigley. There are radio stations hand-written on it; I was appalled to see "graffiti" defacing this historic relic. The terrace is fabulous, but alas the weather prohibited much use; I feared the high winds would blow the cushions on the chaise lounges over the railing. Even the dining tables on the first floor terrace were stored; in more temperate weather it's the loveliest place to enjoy breakfast or lunch. The breakfast and lunch menus have some new items and some old faves. Once again a fabulous and peaceful stay. Thanks again to all the staff. With the Pavilion Hotel reopening soon, Mt Ada may be the next property to undergo renovations. I hope it does not lose its charm or homey character.

Excellent view. Slept well. Very quiet location. Friendly owner. Would stay here again. Close to…read moreshops and restaurants. Use the same stairs as Avalon hotel.

Lovely stay at this hotel. Definitely outdated and need upgrades, but we knew this going in. If you…read morebring your own towels, you'll save $10/night. View was beautiful. Lots of storage in room and bathroom. Shower was tiny. Easy walking distance to Avalon. They were able to store our luggage after check out so we didn't have to lug it around town waiting for our boat. There's no AC, but there was a fan and a good breeze with windows open. TV has basic cable. Overall, would stay here again. Great deal for Avalon!!! Lots of stairs to get to the hotel as well, so keep that in mind.