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    Catalina Research Institute

    5.0 (3 reviews)

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    2 years ago

    Incredible staff! Everyone is very caring and professional. Nice facilities and Humongous Flatscreen TV. Go Dodgers!

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    Pomona Valley Hospital - More mold from the other side of the room

    Pomona Valley Hospital

    2.5(661 reviews)
    3.0 mi

    I was very surprised how well they run this place. I been to other hospital and would avoid this…read moreone only because of its location. My overall experience was great. I hope I never have to come back. But if I ever did this would be the place.

    I came to the emergency room in a full pheochromocytoma attack. This is the kind of medical…read morefacility that will tell you, you're having anxiety and its something serious and loved ones end up passing due to this type of dereliction. I'm a 36 yo adult. I am fully aware of anxiety/ panic attacks and this wasn't it. I had severe chest pains, high blood pressure, severe headache, sweating and started vomiting so finally decided it was time to go once I started vomiting. Mind you I was about 6-7 weeks post op a total hysterectomy. I went with no bra because the chest pain was so intense and my abdomen was still so sore from surgery. The man who did my ekg asked if I'm comfortable just walking around with no bra ... I was pretty shocked it being the ER but told him yes I can care less because my situation. I barley could walk due to the dizziness and vision problems I was having aside from everything else. But no biggie I brushed it off. Then the man who did my IV tells me, can you walk?! As I was in a wheelchair. I was like no dude I'm so dizzy and sore from my surgery. Made me feel like such an inconvenience and very embarrassed. Long story short they chummed it up to be chest pain and anxiety. I never even mentioned it had anxiety so that was weird. I expressed how bad my heart and chest was feeling and the ER doctor basically said I needed to follow up with an endocrinologist and there was nothing they could do aside from the meds they gave me. I was in complete disbelief. Went home feeling horrible but followed up with my primary and now I am seeing an endocrinologist who is sending me to Loma Linda hospital. You really have to advocate for yourself. It's so sad how they make you feel and brush off your symptoms. Especially when you're at your absolute worst. Even on my forms you can tell they tread lightly labeling it chest pain but still slightly mentioned my pheochromocytoma. Also, would have been nice for them to mention I had kidney stones but the emergency room doesn't feel that is a serious issue so I am aware they wont mention the findings, but its listed as some of the most painful heath issues. The wait was fine. Expected from an ER. If I end up here again I truly pray they do better and hope people get the care and compassion they need. I left two stars because my visit was in March. Today I visited the main hospital to retrieve my scans on a disk to give to the endocrinologist for the tumor and the gentleman who was volunteering in a wheelchair was amazing helping me navigate the hospital. The woman in medical records was also so very sweet and kind.

    Photos
    Pomona Valley Hospital - Flash photo looking down inside the air conditioner vent notice all the dirt and mold.

    Flash photo looking down inside the air conditioner vent notice all the dirt and mold.

    Pomona Valley Hospital - Hospital room

    Hospital room

    Pomona Valley Hospital - My dad's hospital room vents on 4th floor

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    My dad's hospital room vents on 4th floor

    Clinica Medica Familiar

    Clinica Medica Familiar

    3.7(48 reviews)
    0.2 mi

    One of the cleanest clinics I saw. Staffs are organized. We are going here for our daughter's…read morepediatric care.

    Avoid this place if you have any children that are special needs!!!! I was discriminated against…read morelaughed at what kind of adult woman laughs at children with special needs and then when you tell them not to laugh that it's not right they gas light you and deny laughing and tell you that you must be confused?! a woman was laughing about my children's special needs was telling me that I must be confused about whether or not I came into the office for an appointment thati had proof of even though I had a receipt and a prescription from the day that I took my kids in to be seen she was convinced I made it all up was laughing calling me confused that I never went and said there was no record of any appointment that I've been there in person. Which is so scary that they don't have information recorded from visits. Three phone calls later after getting proven wrong, she finally admitted that my child was seen just like I had been saying all along with no apology or remorse for her rude behavior. She refused to have our recorded phone calls reviewed by her manager even though I repeatedly requested it. This woman deserves Some type of disciplinary action disciplinary action needs to be taken she needs to be empathetic towards children with special needs. I've never felt so uncomfortable about a Doctors Office. I've never been treated with such disrespect as I was by the staff there. Danielle or whatever her name is shouldn't deal with the public! every month I have to play phone tag while I'm at work because nobody can ever directly answer a question or get on the phone with you. It's always will have them call you back I work Monday through Friday. The same hours at the office is open therefore they're calling me during work when I can't pick up the chances of them calling me during my half an hour lunch break are slim to none. I don't even have my phone at my desk. I'm not allowed to. I was told I need to come in every month. In person bring my twins in for his medication prescription that's 24 appointments a year??! and of course so they can collect a copay money hungry They said that they do not do refills nor can they do telemedicine visits over the phone for the adderall my twins have been taking for the past 5 years It has to be in person which is a huge inconvenience. I don't know any job in the world that allows you to take 24 days off a year so you could go to 2 doctors appointments every month I don't know anybody who has two special-needs children that could take 24 days off in a year to have 12 visits a year for each child. This woman had the audacity to say that she's never heard of people not being able to do 24 days off a year if it's for Doctors visits ?! She said legally any job has to be okay with you doing that?! Every time I go I have to be waiting even if I arrive early or on time but I can only imagine if I'm late I woulnt even be seen the staff automatically tries to speak to you in Spanish when I explained that I don't speak Spanish. I get eyes rolled at me because I'm white. Nothing ever gets resolved in a single phone call every month I have problems with this office and anytime something goes wrong. It's no one's fault and they say they're following protocol and I literally have to point out and repeat myself to five different people in hopes of getting something resolved only to have voicemails with no information being provided just to give a call back during their work hours, which are my work hours and you wait on hold before you could even speak to someone and that person just takes a message because no one's available to directly answer any of your questions that can actually help you. You just gotta hope that there's notes that they can read off to you and those notes are never gonna completely handle your problem. This Office needs to make things right if not for me for my special needs children.

    Photos
    Clinica Medica Familiar - Nurse moved needle while in vein causing bruising

    Nurse moved needle while in vein causing bruising

    Clinica Medica Familiar - Our staff.

    Our staff.

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    Central City Community Health Center

    Central City Community Health Center

    5.0(5 reviews)
    1.4 mi

    This appears to be the second building as they have another building down the street on MacArthur…read moreWay if they are still in there. I was sad to hear Viviana was no longer here. I hear it was better for her and I wish her well wherever she is! I came in for like a preliminary appointment as it's been a while since I've been in. So this is visit one of two. I had to fill out all the documents. Patricia at the front counter was really nice, I believe that's her name. The other lady at front was nice too. Next I saw Shannon who drew my 8 tubes of blood and gave me my tetanus and first of 2 shingles shots. She was sweet and very informative. She also took my vitals and weight. After she was done, I didn't wait too long and my Dr Doan came in to check up on me. He is a great and thorough, but quick doctor! I really like this guy! Who doesn't love a happy doctor? When all was done I got back to the receptionist desk to set up my two appointments, the first a follow up in two weeks and the second appointment is the second shingles shot. I gotta make sure I get that second one within 3 to 6 months because I don't wanna have to restart. Altogether this was a great visit. I love that my doctor is less than a quarter of a mile from my house. How often does that happen? Going to the doctor isn't so bad after all especially when you have a great staff like they do here!

    The staff here is wonderful! They are really kind and are always eager to help patients. I brought…read moremy mom here several times in the past and have always had a good experience. Recently, I brought her in for her knee and labs. All her issues were addressed with efficiency. The P.A was also very courteous and helpful. They all really seem to genuinely care in helping people. I am so grateful to them seeing my mom and providing her care she needs. I highly recommend this place.

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    Central City Community Health Center
    Central City Community Health Center

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    Prestige Medical Clinic and Urgent Care

    Prestige Medical Clinic and Urgent Care

    4.0(56 reviews)
    1.2 mi

    Pomona location is very helpful a little further out than the Rancho location, but to me provided…read morebetter service

    The policy's of this medical business are poor. Even if there is not one patient in the building at…read more2 in the afternoon, staff sitting around... they turn away patients who come to them for urgent care if they are a established patient. Patients who come with urgent needs are told " we will make you a appointment tomorrow" your insurance won't pay for a urgent care visit you need to book a regular appointment. patently untrue. Medicare pays the same for urgent care appointment as they do a regular appointment so This is about profits not care. When I did see a PA for the wound that should have been dressed by a urgent care they called the fire department and a ambulance! What a waste of county resources! I was transferred to a local er that was on lock down. I sat in that hospital ER for 16 hours overnight! When The ER physician was finally free to help me hours later, he said I do not understand why your doctors urgent care could not address this simple injury. They should have dressed it with a topical antibiotic cream. I wholeheartedly agree. When I tried to talk to the to the office manager the next day, I was unheard and treated disrespectfully. Then she sent a certified letter to me a few weeks later terminating the Dr patient relationship with a CC to their attorney! Can we say passive - agressive implied threat? How completley silly and a unprofessional Hippa violation! One more sketchy note: they sell in office Iv treatments that are bagged like a convenience store sale item. While some of them may help for jet lag , flu and hangovers I take exception to the one called the "Myers cocktail" They imply in their literature and web site that it can help a wide list of diseases including dementia , Alzheimer's,... need I say more? Ok... my mother is dying right now from this horrible disease I know ALOT about it. I did mention to the office manager that It felt a bit scammy and wrong to imply that a vitamin Iv would help Alzheimer's. 99% of neurologists will tell you that a cocktail iv might offer a small vitamin boost. It will not help or slow down the diseases listed in the advertising for this Myers Cocktail. The two offices in this practice are not wheelchair accessible, based on my experience I feel the staff lacks ada, cultural and mental health competence.

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    Prestige Medical Clinic and Urgent Care
    Prestige Medical Clinic and Urgent Care
    Prestige Medical Clinic and Urgent Care

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    Catalina Research Institute - medcenters - Updated September 2026

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